I had Cool Sculpting done with Patricia Gravenites and the results have been nothing short of…read moreamazing. Let me first say I do not regret one penny I spent on the treatment. Finally getting rid of fat that for YEARS no matter what I did would not go away was SO worth it. It gave me back myself confidence and I finally feel good in my clothes. PLUS I saw real results in the first two weeks and at one month a big difference. Patricia is so dedicated to her patients results, she gave me 110% to make sure the results I was looking for were realized. After only one treatment too! Highly recommend working with Patricia, if you follow her lead on what treatment is needed and do the maintenance work at home you will see the fat melt away like nothing else. Cool Sculpting REALLY works, but not all Cool Sculpting Masters are the same. You need to ask for Patricia. And as a plus; she is such a sweet person.

11/7/25 visit: The front office staff at the Prosper location is horrible, specifically Nadine and…read moreSerena. My mother is an existing patient and has never had an issue with insurance coverage as she has both Medicare and TriCare as a military spouse. When McGuinnes's system was showing incorrect information of my mother's military benefits coverage, Nadine and Serena were unwilling to look into the issue. I even called TriCare immediately myself and they confirmed that my mother is active and the benefits had not changed. When I went back into the office to explain that, Nadine was unwilling to look into it and just said "well this is what I show in the system." I even offered to get TriCare back on the phone to speak to her but she didn't want to help at all, so we were unable to be seen. Not to mention, they wanted to charge a 20% coinsurance on Medicare which was not ok since my mother has secondary coverage through TriCare. Illegal. I then called McGuinnes billing department immediately and Cara was able to verify in less than a minute that my mother was active. I also spoke to Rachel, the front desk manager who was very kind and understanding, and she apologized which I appreciated. But I will be filing a formal complaint. My mother is a military veteran spouse and how she was treated was unacceptable. Nadine, you owe my mother an apology for embarrassing her and not willing to help so she can be seen for her appointment. My entire family goes to this practice, but we will be reconsidering after this ordeal.

Next Step Orthopedics, thank you for your dedication and exceptional care. I want to extend a…read moreheartfelt and special thanks to my surgeon, Dr. Dominique Nickson, MD, for being an OUTSTANDING physician. Your expertise and compassion for your patients have made an immeasurable difference to my physical and mental well-being during a challenging time. Orthopedic surgery requires precision, resilience, and strength to tackle complex procedures, and you embody these qualities. The patient-centered approach you and your team take has helped improve my quality of life and recovery from my rotator cuff injury. We are fortunate to have such a skilled and caring orthopedic surgeon as you, Dr. Nickson. Again, thank you for your kindness, support, and unwavering commitment to excellence. Sophia W.

saw a friend of mine on social media getting help for her knee so I asked her for the referral…read more She was so right - this place is GREAT!!! The doctor and staff was VERY attentive and nurturing. I was a bit anxious but the type of care I received had me at ease. I drove about an hour to be seen here and it was beyond my expectation!

This company is based in Houston and rents medical facilities from existing orthopedic offices at…read morelocations around Texas to perform various complementary testing procedures. They have one number for the state. You listen to the menu options and then choose your location. For me, DFW is where I needed service. At the moment DFW only has one technician performing the EMG nerve test. This individual has to drive all over the metroplex to offer the procedure. I was unable to book one of the just three appointments for the facility in Plano, so I ended up driving to the facility in Prosper instead. It was definitely out of my way and cost me time and money (I took the tollway) to get there. The facility was easy to find and there was plenty of parking. No one was at the front desk when I entered and it took at least ten minutes before a staff member showed up to greet me. There was no option to ring a bell or sign a clipboard, so I stood waiting at the front desk the entire time. Thankfully I had completed all of the pre-task paperwork online and in advance of the appointment. The front desk person finally showed up and invited me to sit down. Shortly afterwards, the technician invited me to a really large room where my appointment took place. Despite my apprehension about the procedure and negative mood, the technician was very cordial, professional, and helped put me at ease. He explained what was going to happen, had me sign some paperwork, asked me if I preferred to lie down or sit upright for the test, and then had me communicate with the billing office through Houston to pay. Regarding payment, the company had sent me an email invoice earlier to pay, but I didn't because it was one lump sum. I had previously been told that the expensive procedure could be broken down into three, interest-free payments. One payment would be due before the procedure got started and the other two payments would be due in the following months. Upon discussing this on the phone, the billing department sent me a new invoice via email with the three payment option available. I was able to make the payment online without having to orally give anyone my credit card number. The EMG nerve test consists of several procedures. The first was electrical impulses sent through my nerve system in targeted areas. It reminded me of the old knee-jerk test that physicians used to do back in the day to check your reflexes. However this test is digital and internal. The electrical pulse sent through my system often generated a knee-jerk reaction from my fingers and arm. The pulse felt like someone snapping a rubber band against my skin. It wasn't pleasant, but it was tolerable, and the pulses only lasted a few seconds. The second part of the test involved sticking needles in me in various parts of my body. The needles were a little longer than acupuncture needles and on par with them when inserted into my muscles. I was then directed to contract or relax a specific muscle by pressing against and using gentle force against the hand or arm of the technician. There was no pain, but I did feel the needle inserted multiple times and in multiple spots. I was able to complete the EMG within the hour. The test results will take nearly five business days, but I'll be happy to know what the results are. My orthopedic will go over the results via a tele health call a few days after the test. The company is very efficient with their resources and seems to have a working business model. I do wish that there were more appointments available in the City of Richardson and possibly another technician on staff so that the one I saw wouldn't be so spread thin.

This review is based on my wife's experience, and we are both extremely upset with how this office…read morehandled her appointment. My wife had a 3:00 pm appointment today (4/24) and arrived on time. They were quick to take the copay, and at that point there were only two other people in the waiting area. Over the next 15 minutes, three more people walked in. She sat there until 3:45 pm and finally asked the front desk if there was going to be a longer delay because she needed to get back to our kids. Only then was she told they were "running behind." They called her back about five minutes later, and a nurse took her to an exam room. She then sat there waiting for another 40 minutes with no update. At that point, after nearly an hour and a half since her scheduled time and still no doctor in sight, she walked out. She went to the receptionist, asked for a refund of the copay, and told her she had to leave. The receptionist did not apologize, did not explain anything, and basically had nothing to say. My wife was very disappointed and frankly felt disrespected. She did everything right: made an appointment, showed up on time, paid promptly, and still they showed zero regard for her time or her responsibilities as a parent. A simple phone call or text ahead of time to warn that they were running an hour and a half behind would have allowed her to reschedule instead of wasting her afternoon. It is hard not to wonder: if she had shown up an hour and a half late, would they have still seen her, or would they have charged her a no‑show fee without hesitation? She lost two hours of her day driving back and forth and sitting in their office, and never even saw a doctor. This experience left us frustrated, disappointed, and very unlikely to return or recommend this practice to anyone.

Excellent care! Dr. Burg did great work on my neck surgery. His staff is caring and took great…read morecare of me.

Such an amazing surgeon. I had to have a microdesectomy to get my bulging disk off my sciatic…read morenerve. I have been bed ridden in pain for 4 months with a severe limp. I woke up from surgery & could walk immediately. No limp & no pain. I have a little back pain, but I did have surgery not 2 days ago. He has an amazing bedside manner. He is funny and makes you feel at ease when you are nervous before they wheel you back. I will always trust him for spinal needs & will recommend him to everyone.

I made an appointment on their website and someone called me to get my insurance information and…read moreconfirm my appointment. The next day, I got multiple calls and text messages from their office saying that they need to collect my insurance information. I wasn't able to answer right away and they kept calling over and over and leaving different messages, including one message that said my appointment was being canceled because my drivers license is expired (it isn't). I called them again and they confirmed my insurance is valid. Went in for the appointment and the receptionist tries to get me to "Self pay" and says I don't have valid insurance. Had to provide the insurance a 3rd time before they finally acknowledged it. I got as far as seeing the medical assistant. I showed her my most recent MRI and a stack of medical records going back 2 years. She quickly told me that the doctor wasn't going to be able to help me and I left. Never saw the doctor. Also their office is full of red flags, like advertisements for laser hair removal, ketamine injections, Regenexx ads all over the place (which is not a proven treatment and is experimental at best), something called the O-shot for woman sexual improvement. I feel stupid for going here.

Spare yourself the pain and frustration of doing business with this practice. The office staff is…read morehighly incompetent. They were given insurance cards at check in and lost them. I called several times after seeing the doctor for my 91 year old mother to get the next steps done for her epidural and they never call back or respond to the cardiologist office who also contacted them. But they called, texted and left a voice mail when they needed the insurance information yet could not call me back about the patients needs of getting the epidural moved forward. Terrible office staff and unfortunately I will take my mother somewhere else because I will not deal with the terrible, disorganized and lack of help in the office.

I was seen by Dr. Scott D. here and he told me the surgery I needed to have was a common procedure…read more(Umbilical hernia repair)..... 3 weeks after surgery I had to go to the ER after my belly button busted open with blood and pus everywhere. I literally had to have an 8 inch needle stabbed in my belly button multiple times to suck the excess fluid out of my belly button, while I was awake. I spent 2 days in the hospital and left with a drain connected to my stomach for another about a week to drain out fluid. I am 24 years old and was a collegiate athlete a few years ago (NCAA National Champion). I am young and healthy and I promise you this experience was brutal and the most painful thing I have ever experienced. I would not recommend this place as I put my trust in them and they let me down terribly. P.S I missed about a month from work after the surgery and after my visit to the ER. I am still not 100% and it is 6 weeks out for a procedure that typically take a few weeks to recovery. This Dr. has yet to take responsiblity or even reach out to explain what happened. I still am making payments for a surgery that has set me back a few months and a lot of PTO.

My appointment was for a surgery consult to repair an umbilical hernia. Dr. DeVilleneuve eased my…read moremind and explained things well. His recommended approach was conservative, his staff was friendly and organized, and I didn't wait more than 5-10 minutes. I am a self-pay patient and his prices were excellent.

Dr Nagarkar is incredible plastic surgeon and very kind person who makes you feel very comfortable…read moreand at ease. He did my breast reduction and they look fabulous! I highly recommend him to anyone needing surgery he seriously is the best and again so sweet!

Dr.Nagarkar attended to me in the ER at Texas Health, Allen. I went there with a bloody face, lips…read moretorn, nose torn with terrible bleeding. He not only reassured me, but put me at ease with his communication. We talked all about Cricket (game played by rest of the world and followed with passion by the expat community), children and one and half hour into the procedure, he left me smiling. I was looking forward to meet him on my followup visit. Sometimes the healing starts with a good warm human talk, and human he was. I strongly recommend Dr.Nagarkar's practice. He is a miracle healer!! Thanks Doc! You make me proud and you are one of the reasons, I still have hope in humanity.

Often have to wait for long past my appointment time. Very salesy and pushy to buy more despite me…read moretelling them I don't need services. I will get multiple calls back to back from them trying to sell me more services. Will book my appointments wrong (wrong time, wrong location, etc.) and I'll have to go in myself and try to fix it on the app. Haven't seen results for any of the services I've gotten so I don't plan on returning after my packages are done. Kaitlyn is incredibly rude and will call me the wrong name every time. The whole team seems unorganized and will walk into my room and call me by another patients name. They redeemed services on my account despite not getting treated for it. When I told them the nurses were going into other rooms and treating people in the middle of my treatment I was asked, "what's wrong with that?" Don't buy into the "specials" they have. It's not worth it to go to this location.

Would not recommend.Be aware before booking any package with them .they will make you pay extra on…read moretop of what you paid for package. I wish I had read reviews before booking with them.on top of that, they have very bad customer service no one has any idea in staff what they say when you call . The owner of company has time to thank for good reviews but does not have courtesy to call customers who have been waiting for the explanation from them for unnecessary charges they asking for . I Posted detailed bad experience with them and still waiting for them to call me back . I thought atleast after reading review they will call back,but as expected they still haven't called back . Never recommending LaserAway to anyone .Regretting my decision that I chose them .

This is tough...I've have good experiences will all providers at this location over that past 4…read moreyrs, for my 90 yr old mother. BUT, the front desk? Nope. I have called to speak with them, get the call center, leave a message, and then IF/when a call comes back I don't see it until I miss it. (That's my bad cell service at my home) SO I call back, ask for a direct #. They won't give it to me. That 3rd time I called, I explained my situation and the service rep offered to call the office for me...I waited on hold for her to try to get through TWICE! They never answered! They make it clear when u call, they want you to use the app and I do most of the time.But for goodness sake?!?! I needed to speak with a person about a timely issue and apparently there are none there to answer the phones.

I understood that my appointment had an arrival time of 9:45 for a 10am appointment today on…read more9/14,but I cannot account for the heavy rains and traffic in my area!!! I walked in at 10:02 and Melissa was checking me in. She said she would have to ask the practice manager if she could let me in and then I was telling her the situation about how I drove a far away just to be at this location and that I cannot account for the rain. Melissa literally has no sympathy and she didn't even turn around to ask the branch manager so I don't know if she was typing on her computer or what but literally 2 minutes at 10:02!! From the time it takes to park the small parking lot to walk in! Based on that alone and how frustrated I am, I will not be coming to this practice to reschedule. I will find somebody else who understands that nature is not one person's fault for 2 minutes late! At that point Melissa was literally just typing and got me to sign something and then told me the next available time which would be the 21st at 8 am. I said cancel because I'm just here today and tomorrow! Beware if you're 2 minutes late and it rains! There's no sympathy in this office! None of her other co-workers that were listening around the situation would even turn around to help! This office is cold. There's no "bedside manner"! Again,I CANNOT ACCOUNT FOR THE HEAVY RAIN IN MY AREA!!!!!!!! IT WAS 2 MINUTES!!!! I have attached screenshots of the weather forecast and the time posted while I sit in there parking lot and type this! 2 MINUTES!!!!!!

I genuinely can't say enough good things about Prosper Family Dentistry, especially Dr. Summer. The…read morecombination of technical skill, attentiveness, and care has completely rewired my understanding of what a dental experience can be. I didn't even realize I was an anxious dental patient before coming here -- I just assumed all dentists were uncomfortable, dismissive, and something you had to "get through." This office is the exact opposite: * They explain everything and even test tools (like the drill outside your mouth) first so you know what to expect * They actively watch your body language and check in if you seem tense or uncomfortable instead of pushing through * Even the numbing process itself is surprisingly easy (topical first + distraction techniques so it's barely noticeable) Beyond that, the level of care and education happening in the office from the full staff is just different. I've overheard dental hygienist conversations guiding patients on things like hydration and electrolytes, preventing teeth discoloration, and even thoughtful education destigmatizing cold sores with younger patients. It feels like a healthcare environment, not just a transactional appointment. And most importantly -- the work itself is exceptional. After two years as a patient, I finally replaced a yellowed and chipped front tooth filling I had avoided for years (um, decades?) because I didn't trust anyone to not make it worse. Dr. Summer took time to understand my concerns, moved efficiently through the uncomfortable parts, and then approached the final result like an artist, carefully matching color and refining until it looked and felt completely natural. If you've ever felt hesitant, dismissed, or anxious about dental care -- this place will change your mind.

Great experience with this office and Dr Summer. They give you all your options and saved me from…read morean unnecessary procedure that another dentist recommended. Be on time though! They are strict about appointments!