I have been coming her for many many of years. Plus I have a monthly membership. They are so…read moreamazing my Mercedes always looks brand new. All the workers work so hard all the employees take pride in their responsibilities. Thank you to all

Unfortunately, my worst fears were realized when I came here, and I hate leaving negative reviews…read morebecause I know customer service is a tough job. I'm only sharing my experience in hopes that it helps future customers! I came in wanting the basic wash, but I ended up agreeing to a much more expensive option because I felt pressured in the moment. Looking back, I wish I had stuck with what I originally wanted. After my car wash, I chatted with others and realized the basic wash was exactly what I had been looking for all along! I quickly ran back inside and politely asked if it would be possible to switch to the basic wash instead. Karen at the front desk was incredibly kind, patient, and professional throughout the entire interaction. She listened to my concerns, called the manager over, and treated me with genuine respect. I was so appreciative of her customer service that I even contacted the corporate office afterward to compliment her. Thank you, Karen!! Unfortunately, my interaction with the manager left me feeling disappointed. Throughout the conversation, I remained polite, smiled, and apologized for the misunderstanding because I truly wasn't trying to create a difficult situation. I simply wanted the basic wash that I had originally intended to purchase. Thankfully, the pricing was ultimately adjusted, but I left feeling that my request had been misunderstood when I was only asking if it would be possible to switch to the service I had originally wanted. Once everything was resolved, I went back to thank the manager for adjusting the price and apologized again because I genuinely appreciated that the situation had been corrected. I also want to give credit where it's due! The team cleaning my car was friendly and hardworking. Because the cleaning was interrupted while the pricing issue was being sorted out, my car ended up unfinished. There were still wet spots, my back seat had been folded down and wasn't returned to its original position, and there were even some bird droppings left on the exterior when I drove away. I was genuinely excited to try this company after driving by so often! I haven't given up on the brand, and I'd still love to check out the other Thousand Oaks location (N Moorpark) in the future. My advice to future customers is to be very clear about which wash you want and confirm the price before agreeing to any additional services. Thank you again to Karen for your kindness and professionalism (I even included photos of the pricing options below that she shared with me!)--you truly made a stressful experience so much better!

Does the job for a quick wash. Service was on top of it with maintaining the vacuum area and the…read moreemployees were very kind overall. I did the $12 express wash which I felt was reasonable!

Full disclosure: I received a coupon for a free wash & vacuum courtesy of my Tesla Service Center…read more(since they used to offer complementary washes + vacuums). It now seems that they partner with Elite Express Car Wash. I figured: why not use this voucher? I was pleased that there was an attendant as soon as you pull-up. Granted, he had to ask his manager how to apply the coupon's QR code, but that wasn't a big deal. When you pull up to the entrance of the drive-thru car wash, it's very important to note that if you have a Tesla, you cannot use the car's "Car Wash Mode" for the conveyor belt. You have to shift the car into neutral (apply foot break & gently move the stalk to upward to the Neutral position - if you have a pre-refresh model). I wasn't aware that the coupon included a free vacuum cleaning. Granted, that's on my, but a label on the QR code or even being notified by the attendant would be a nice heads-up. All-in-all, not a bad option, but I prefer to hand wash my baby myself.

Victor and his crew did a phenomenal job. They were professional, thorough and their attention to…read moredetail was excellent. Victor was kind and very helpful. I would highly recommend their service!

I'm so glad I found this business!…read more I've been looking for a car detailing service that didn't charge an arm and a leg. Thousand Oaks Auto Detailing is priced very reasonably, I decided to go with them for my first time detailing my car. Victor was very communicative when booking a date via call and text! When the day came, Victor and his team arrived 30 minutes earlier, but let me know that I didn't need to rush if I wasn't ready. Once I got all my things out, they went straight to business. The team was very thorough and Victor was very honest on certain small spots I pointed out that he can't fix and didn't want to damage more if he tried which I totally understand. But having kids and a St. Bernard whose hair is impossible to get out of any fabric.. they got it all out! With the overall service, friendliness, attention to detail, price? I'm very impressed! Will definitely use his service again and recommending them to everyone I know! Thank you Victor and Team! You all are amazing and made me feel good in my car again!

I saw a lot of bad reviews, but it is what it is for a coin operated Carwash. I wish it would've…read moregiven me more time. I think that's my only complaint. One extra minute would've been suffice.

Triple charged on credit card twice. The first time I went it was $4.00 like it should and the…read morenext two times it over charged me $12. Same amount of time, rigged system!

Great service. I have the monthly membership, so I go to the car wash once a week. Car looks great.read more

Feel like I'm getting ripped off when I spend $85 for a wash and seat cleaning and I come home to…read morevacuum some more, buff the leather, clean the air vents, and clean the center console. Minor stain still on the cloth along with an easily removable food stain on the leather. Trunk completely untouched until I asked him about it, and he seemed annoyed I asked him to take care of it. Bugs still on the bumper after the wash. Seats wet, no warning no plastic. Would have been nice to give me a heads up to keep the windows open over night to prevent mold. Expected more, got less than the bare minimum.

Their car wash does an excellent job and cleaning is great. The dryer at the end also does an…read moreexcellent job. I only need to dry my car myself after the dry through a little bit. Love the convenience of the vacuums. Gas is the lowest price in our area....Thank you!!! I highly recommend this place for both gas and car wash!!!

After driving to Westlake to shop at Costco, I stopped at this station to fill up and noticed the…read morepump offered a car wash. Since we had just had some rain and my car needed cleaning, I purchased the wash while paying for my gas. After fueling up, I drove over to the car wash only to find it blocked off. I tracked down an employee, who informed me that the car wash was closed. When I asked why the station was still selling car washes when the facility wasn't operating, I was told I could simply come back tomorrow to use it. That wasn't an acceptable solution. I don't live nearby and have no intention of making a special trip back just to get a car wash. I asked for a refund, but the employee said that wasn't possible because they were closed. She then pointed out that the car wash hours were posted on a small sign near the exit. Unfortunately, a sign at the exit does nothing to warn customers before they purchase a car wash at the pump. If the car wash is closed, the pumps should not be selling car wash tickets, or customers should at least be clearly warned before completing the purchase. This experience was frustrating and left a poor impression. The cost and inconvenience of driving back exceed the value of the car wash itself. Because of how this was handled, I do not plan to return to this station.

Contacted this mobile car wash service to ask about the next available appointment and was met with…read morea "not interested" response. I've never dealt with a business that responds to potential customers like that. Very unprofessional -- I would stay away and look elsewhere.

Fast, friendly car wash with spotless results. Great value, quick service, recommend!read more

On my way to Northern California, I decided to get out of the freeway, refresh and fill-up. I ended…read moreup washing my car. Alejandro, sevice advisor noticed some stains and dull appearance of my paint, he politely offered me an upgrade for hand wax service. I told him, I will do it next time but he convinced me that my vehicle needs it. I gave him a nod and said go ahead I need to rest anyway. I decided to go inside the store and was amazed how the store was immaculately maintained and very inviting. I got to enjoy LaVazza Coffee at a Convenience Store (unheard off). Amazing coffee presentation at the corner with fresh sandwiches and assorted fresh bakery products. Store was well lit, amazing presentation of branded snacks, chocolates, high end gift item products and package beverages. Restrooms are clean and inviting. They also have lounge area and outdoor waiting area. What began as a stop over for a long trip, ended up to be a real refreshing stop. My car wash service was satisfactorily completed in 45 minutes and got to enjoy this amazing place tucked on the corner of Reyes Adobe Road and Canwood Street. Well worth the wait and truly wonderful experience.

Well, the wash itself was just okay. They didn't complete all the things listed but I didn't care…read more It was hot; they were working hard, but what wasn't great was how disorganized they were. First my hubby drove in. I was behind him. They helped him and then another car drove next to me, they helped HIM-still ignored me. Then a guy came and tried to start cleaning my car before I even had a ticket. He didn't understand. Finally, a guy came on the other side and yelled: "GET OUT!" I said, "I'll do the VIP" NO REPLY I said "That's my husband; we're together" He replied, "get out!" That was it. VERY RUDE and not at all like the male customers were being treated. So I did. No ticket, nothing, but I asked him for one, so he gave me one. I went to walk inside, and they yelled at me to go away. I called my hubby and told him how I was being treated differently as I'm a woman, as I walked all the way around. A man in a white shirt asked me what happened. I told him I was on the phone with my hubby. I went inside. The man in the white shirt started chasing me, yelling at me. Maybe he worked there? It was WEIRD. But it seemed that I offended them simply by being a woman. SIGH. The wash was okay, not sure we'll go back. The experience my hubby and I had was completely different.