Got a 10000% bogus email from Wm stating I put electronic equipment in my recycle bin. Wrong. It was cut up pieces of paper! Their lame so picture system is a joke and I got charged $40. I should charge them a $100 fraud charge read more

We have been waiting for 3 days for them to pick up a recycle bin!!! The problem as I see it all of their customer service representatives work from the luxury of their own homes since covid. It is time for WM to go back in the WM office and work at a REAL OFFICE!!! I have been on hold for over an hour with this complaint. Our recycle bin is still sitting on the curb. read more

I arrived at the landfill yesterday morning, where I paid $38 to drop off exercise machine. The guy who I paid reassured me that there would be traffic directors who would guide me to the proper self drop off area as I only had my car and I do not own a commercial vehicle. On the mile drive on the bumpy dirt road with multiple routes, there were no traffic directors to be seen and only relied on the semi truck in front of me. I arrived in an area where the commercial vehicles were and I had no idea where to go. I got out and was getting ready to dump my machine when a garbage disposal worker asked me what I was doing and was kind, respectful, and helpful. He guided me to the right place and told me where I was at was a major safety hazard for myself. On my way to the designated drop off area, I finally saw a traffic director, and he was polite and confirmed where the designated drop off area was. I almost got lost on my way out, but I figured it out. There seriously needs to be more traffic directors at the designated checkpoint towers to avoid confusion and to maintain the safety of everybody. I'm disappointed. read more

I cannot wait until WM loses the contract. Continual missed pickups, impossible to contact, rude people. It's hard to hate a company more than this one read more

Excellent all star friendly staff and one of the most well organized landfills I've been to. Cali V super helpful and her eyes are fire and ice. read more

Missed pickup of recycle bin on 8/4. Was told it would be picked up by 6 PM on 8/4. Didn't happen. Scheduled again for 8/7, didn't happen. It is now 8/9 and still no pickup. Terrible customer service. read more

Horrible customer service. If they missed your trash pick-up forget getting it rectified. it's time for the City Council to take action. read more

Probably the easiest and cleanest dump [yes, weird] I've been to. Having to remodel our house, I've been to a couple local dumps and this one seems to be the easiest to navigate and get what you need done. The staff is friendly and helpful as well. read more

WM consistently shows pics of my bins & removal, but they are NOT mine! They are my neighbors. I rarely generate enough trash to put anything out weekly & even then it's 4 to 6 weeks between pick ups. Very High Price for service received. Taxi or Uber to dump would be cheaper. read more

A really great way to spend an hour! Take the complimentary bus tour around the entire landfill and learn about where and how our trash is being stored. It's perfect for adults and kids. When I joined my niece's class on this landfill field trip, I really didn't know what to expect. First off, I wasn't expecting it to be so comfortable - the bus is spotless, tinted, with cloth-covered seats & A/C flowing. There wasn't even one bad smell to go along with the trash ambiance, another pleasant surprise! Our awesome tour guide (I didn't catch her name but she's been working there for 20 years!) was very friendly and knowledgeable, and answered each and every question as our bus winded through the landfill canyon. The landfill is surprisingly clean! I know that sounds crazy, but the whole site is really well organized and surrounded by the beautiful rolling mountains of a wildlife preserve. The tour is very informative, and your guide will explain how our trash is separated, stored, and sometimes reused - all while still protecting the area's native species and ground water. The tour is a wonderful way to learn about their green initiative, as well as how the land will be repurposed in the future. The kids had a great time - seeing all the trucks, workers, learning about recycling and how to reduce waste... It was a great hour. We even got a little falcon show at the end of the tour - those birds are amazing! read more

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WM picked up all the trash containers on my street, except mine. Called to get the truck a block away to come back and pick it up. Customer service has me on and off hold for 25 minutes. Their solution- have me call my HOA and have them reschedule a pick up. Was told the truck in the area can't be reached to come back and do the job they are paid to do. When I asked why am I being put out to reschedule delivery there was silence in the phone... then told, again, to contact the HOA. I asked how they feel they did with this situation .... nothing but silence. Company/customer service SUCKS. Go to the competition, you won't regret it. I gave them one star because zero stars is not possible. read more

Be very careful with waste management, they love to steal your money. I have been putting my trash cans out every morning on service day at 8 am and it hasn't been a problem in 6 months. Today I saw the garbage truck already came before 7 am! I put my trash cans out and notified them of missed pickup. They charged me to come back and pickup the bin. Come one guys, really? I wish there was another trash service in town to compete with these big Corp companies robbing people. read more

Until this last move, I've always had a positive experience w/ WM. I cannot say that anymore. I signed up for service again w/ WM after my last move about a week and a half ago. They said the earliest they could have waste containers to my house was in 7 days. 7 days later and a weeks worth of trash after a move, I still have yet to receive the waste containers. I called the following Monday hoping the containers would be delivered that day. They were not. It is now Tuesday and I'm not all that sanguine that I will be receiving my waste containers today. Number of questions. 1. Why even take the containers at all from the house after people move out? The next occupant has no choice but to sign up since WM is the only refuse removal in the city. 2. After missing the initial drop off why not make the extra effort to get containers to the resident immediately. If my containers are not delivered today, I have half a mind to take the immense amount of trash in my garage and drop it off in front of my WM's local office. Follow up: After calling them today, they said they had been delivered yesterday. I assured them they were not and then they said that they'd be delivered tomorrow which is Wednesday. I talked to a supervisor named Leslie who told me they do not have inventory to deliver today. So either I was being lied to previously, or Leslie is lying to me now. Am I to believe that there is not a single bin they can deliver to my house to remedy the situation. read more

Just moved to Simi Valley and am forced to use Waste Management as there is no other service in the area. In a time period where EVERYONE orders on line and has boxes sent to their home I've been told that Waste Management will not allow you to break the boxes down and put them in your bin. You must put them in a bundle with twine and then arrange for a pick up. This is amazingly inconvenient! It's ridiculous that people have to hold on to their cardboard boxes until or schedule a pick up every week...and the only way to schedule is by calling or doing an online chat. It's not even made simply. It seems to me that they are having us do the work so they don't have to and then making more money by recycling the goods. Safe to say I'm not pleased so far. read more

Amaya's good always quick and nice guys working there. I go once a week for work with a trailer.

Confirmed a pickup of two large items for Friday Xmas Eve with Alyson was told I was on the list & they were picking up till 7 pm. They never picked up or called - nothing. Can't get ahold of anyone and now my items are wet and sitting on the curb. Irresponsible and very unprofessional especially at Christmas. read more

I honestly never thought I'd leave a review for a waste management service because, honestly, I really didn't expect their customer service team to go above and beyond. I really received excellent service from four different agents I spoke to to reserve a dumpster. Javier (I believe was one of them) and I didn't get the names of the rest but everyone on the phone was so insanely helpful. These negative reviews are pretty surprising to me - I didn't have any negative experience with WM. They clearly hire the right people to work in their service departments because every person I dealt with was lovely. read more

Am I seriously reviewing a landfill? I sure am! I came here for two reasons: 1. Dump hundreds of boxes from my home remodel. 2. I took my kids with me so they can see what kind of damage humanity is doing to the planet. Lets go through #1 first: They have confusing rules on waiting in line to enter. Semi-trucks go on a scale, and regular vehicles park to the side, you get out to see the cashier, pay $40 and then proceed to the dump site. There was a Semi truck parked waiting his turn to get on a scale so I went around him and parked to the side where I am supposed to. I walk up to the cashier and a woman comes out and scolds me, like I'm her teenage son coming home late with the scent of alcohol on my breath, about how I just performed a dangerous maneuver and could of got hurt and "..don't ever do that again!". At first I was shocked and then I realized she was actually yelling at me. I replied that there was a truck on a scale and this truck had no where to go, so I proceeded to pass with caution. I didn't see any danger. Nevertheless, she continued her rant. I paid my $40 and continued. It's what you would expect from a dump site. Trash sorted into different piles, based on trash type. Think of those 3 different trash containers at your house. That is how the dump site is organized. I won't go into the details about what is at the site or how it smelled since I believe you probably have an idea and don't care much that I elaborate on this part! Lets discuss #2: Every parent should take their kids to a landfill. We need to expose their influential minds with the truth. The truth about how ineffecient humans are in the disposal of our trash. We are literally destroying the earth with garbage, then covering it with dirt making it look like a natural mountain with gas pipes sticking out releasing gas into the atmosphere from the decaying garbage that lay underneath. My kids were shocked. They became sad and pledged to recycle more often and think twice about littering. read more

WM - Simi Valley Landfill - Recycling Center Near Me - Simi Valley, California

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I live in Thousand Oaks and have been serviced since 1980 from Waste Management in the most Profesional way and I would recommend their service to anyone. Alberto S. read more

This is harassment! Ever since Waste Management lost the contract for the city if Thousand Oaks it has been relentless in sending residents large colorful mailings degrading the service of Athens trash co. We have only had 1 trash pickup from Athens and no time to have a complaint about them. I have had lots of problems with WM from their truck knocking down a large tree branch and hitting our car and taking no responsibility to not picking up trash on several occasions and needing repeated calls. Charging a fortune for a 1 time trash bin.. Give up, you lost the bid! Stop harassing your "former" clients! read more

Worst service you can pay for! We had an car crash into or roll off 1 week ago. Dumpster is on its side destroyed. I have been told 4 different days it will be picked up tomorrow and its still there blocking my driveway over 1 week now. I'm told it is scheduled tomorrow, tomorrow, tomorrow again today! Tomorrow i am going to drag the dumpster onto PCH and let the Sheriffs Department deal with it thru Waste Management! There business customers service dept sucks! read more

It's a dump. I had to dump some household trash after cleaning up a house, and this place was where I went. The lines get a little confusion when you first enter, but there's folks to help guide you. Staff was friendly, or at least as friendly as you can be when it's a windy day and you have to yell in order to be heard by someone five feet away. read more

Wow, after 2 weeks of waiting for our trash to be removed or at least for someone to deliver trash cans, we have a huge pile of trash in front of our house in bags that I am sure the neighbors are looking at with suspicion like we are not going to be good neighbors. What a way to start out. Thanks waste management! After a call today and the customer service rep assured me that they would be here by 6pm today, SURPRISE! no pickup, no cans, Whiskey Tango Foxtrot!!!! I hate having only one choice. How socialist of us!!! Congratulations, crony capitalism you're the best!!!! read more

I went to the landfill to dispose of some branches from my oak tree in my front yard. I don't have a truck, I have an SUV that i use to tow my Motorcycle trailer that's over 8' long. Even though I had a light load to drop off I was charged $70 while trucks piled a mile high of tree trunks only get charged $45. My load was a fraction of two trucks I saw dropping off on both sides of me. Doesn't seem fair. You would think that you would be charged on your load, not by your vehicle, I mean why did they weigh my truck and trailer then? Oh, and motorcycle tires are $11 to recycle? Seems overpriced. read more

I kind of hate this place. It sucks. And it's fucking depressing. It wafts of death or something worse and the employees are pricks. They're all just as unhappy as I am to be here. I used to come here with literally 7 of those huge, Home Depot bins full of glass, cans and plastic and would walk out with $22 every time. There's something wrong there... there definitely should have been more reimbursement than that. They would always try and swoop on my bins too, what the hell? This place puts me in a bad f'kn mood. read more

WASTE MANAGEMENT charged me for services and then did not provide pickup. This is corporate theft, they are rude and uncooperative. I think this is not the first company to charge for services never rendered. This is unacceptable and they need to hear that stealing from their consumers is a step too far. In legal terms this is "fraudulent charges for services not rendered." I think people are getting bilked out of thousands of dollars because of companies like this that commit fraud and then when contacted deflect, differ, or deny. This needs to stop its hard enough to make a living with this economy now we really can't afford companies like WASTE MANAGEMENT billing for services not rendered. This is not simply poor customer service this is typical poor attitude and horrible wait strike non existent customer service! read more

Worst people on the phones. Each time you call , different answers. I now prefer to dump my large items in their yard. read more

This is a company whose primary business is collecting and managing waste. However, (as of October1, 2021) they don't have any trash bins to distribute to customers, and the customer service staff has a canned response to inquiries that they simply cut and paste while answering. Additionally they promise service they can't and don't provide. I simply have to scratch my head....how can a trash company this size not have any trash containers???? read more

Idiots. Left hand doesn't know what the right hand is doing. Had a microwave to get rid of. Called the number on my bin (call center) , and it took her a few minutes (?) to find out where I should take it. The address she gave was the landfill. Landfill said,"We don't take those here. Go down to the trash company office," and was SURPRISED that I was told to go there. I went there and confirmed that I could drop it off. I told her I tried to take it to the landfill, to which she responded,"That's an option." I said no it's not, and she was SURPRISED. You all need to get your act together. You took over from Anderson, and made customer service worse. read more

This place is depressing but it can be worse depending on the employees that take care of you. Expect to spend $40 to dump your garbage. If you are dumping residential you don't have to fill out any paperwork, just part along the right side of the fence by the letters. The employees have attitudes but it seems to be the norm nowadays. I just say a prayer for them so they can find happiness. read more

WM - Simi Valley Landfill - Recycling Center Near Me - Simi Valley, California

Depending on the drivers mood, they refuse to pick up recycle, or the trash, which is a paid service. Since the covid many more cars around, they get very picky with what they will and won't do. Terrible customer service by the trash and recycle driver. The guy who picks up the green can is the ONLY one who is pleasant. Since Waste Management took over from Anderson, it's been an issue with one thing after another. Good luck everyone in Simi. read more

After two 45 minute attempts to reach them by phone nobody picks up. It's an absolute disrespect of my time. Awful awful company.

Waste Management is a class company, but they do have some issues that they need to review. WM is pressing to raise your fees and lower their costs. Each issue is about profit. Problem #1: In my case they put me on paperless billing, which I never subscribed to, and they stopped picking up trash when it was not paid. That was corrected IMMEDIATELY by me, and it was alot of work to get them back out. Problem #2: They send out a letter ADVISING (not asking) they are going to have a 7.21 to 18.11% price increase. This is a GIGANTIC increase and apparetly approved by our local city and county - totally ridicuous. Problem #3: Senior citizens can get a discount if they type the followinng into their web browser. http://vcpublicworks.org/water-sanitation-department/residential-trash-collection Exactly how many senior citizens can complete that task and why can't it just be easy. Problem #4: When they contact you, in today's world of phishing and scams they use the following email: wmonline@wm.com. First this goes to spam because wmonline is so close to womenline. This is complete stupidity. If it does get through, most people would not dare open that email. 5 phone calls so far and Operations is supposedly going to contact me. Does anyone think that will ever happen? Top management is aware of all of this. WM makes great profit and are doing everything to make sure that continues - at your and my expense Oak Park read more

Waste management provided a perfect example of how NOT to act when you lose a city contract for service. My experience with them during the last couple of months of their service coverage was as bad as I could have imagined, which was somewhat of a surprise since they have provided good service in the past. The week before Thanksgiving someone stole my blue trash container when it was out for pick up. I called WM immediately to ask for a replacement since we were going to definitely need our trash container following Thanksgiving. I was told that there would be a replacement prior to next pick up...never happened. Called a second time and now was told there was a shortage of containers (no doubt due to the ending of their contract) and I should just use our recycle bin for our trash, which is what I was forced to due for the rest of the year. The final insult was when WM did not pick up the green (lawn waste) bin on their final day of service (12/31/21). We all received an email saying they would pick up this bin on Monday (1/3/22). No surprise...no pick-up on Monday. I even called that afternoon to confirm pick up and was assured by the rep the pick-up would occur that day by no later than 8pm. My still full green bin is currently sitting out in front of my house never to see another waste management truck. We are now being serviced by ATHEN SERVICES, and so far, they have been incredibly responsive and reliable. Waste management has shown their true colors as a classless company. read more

I have been here twice now to dump some construction waste. I know it's a dump but the ladies at the gate were lovely and helpful and the actual dump was pretty cool. As far as dumps go, this one gets 5 stars in my book. read more

5 minutes after 4pm with 3 cars ahead of me that get let in but I get the excuse that the trash is covered and they can't help me yet there are 3 cars that are still dumping 5 minutes after 4pm eat shit Simi Valley landfill read more

Worst customer service ever! I keep trying to call them to ask about their $20 "Service Resumption fee" that appears on my bill (even though my service was never suspended in reality-- trash was always picked up). Every time I call the operator says the supervisor is in a meeting and "will call me back" And I never get a return phone call. And they're basically a monopoly because they're the required vendor in my neighborhood. I had a better time dealing with DWP in LA. read more

Got a merry xmas present 1`2/24/2013. My trash was not picked up on this scheduled day(my recycle was and so were my grass clippings). Instead they left a tag on my trash can for me to call the office. When I left a message for them they called me back and told me that I owed two months of trash collection fees. I claim that I never received my invoice in the mail. They claim they sent out my invoice. I asked them why did they not contact me via phone to let me know? Dah...they said they tried to. I have been a customer for more than 10 years! Why didn't they give me a chance to pay the money by leaving the late notice but still collecting my trash. (they left the late notice but never emptied the garbage. Now I am stuck with an overburdened trash can for the holiday season. This is what happens when a company has a monopoly on trash collection in the City. Yes I got charged a $20 late fee as well. No they do not support more progressive payment methods like email payments thru your bank. I guess they rather irritate their customers with their ugly policies. read more

Worst customer service ever. But we still have to use them. They have no care or concern and only want money.