I absolutely love the crew that comes to our street off Tierra Rejada! Every single truck driver is super awesome and friendly and goes out of their way every single week! The Monday crew is killer! Also- the young man, Paul, that rides his bike following the truck is phenomenal! He is kind and helpful. I forgot to bring my cans out this week, and he set his bike down to help me get them out in time. 5 stars for the Monday team! Thanks, Guys! read more

Waste Management is truly one of the most unprofessional service companies I have dealt with. I have had multiple billing issues with them in the past, and many of my neighbors have experienced missed trash pickups as well. Unfortunately, today was another example of their poor service and complete lack of customer care. This morning, I was outside speaking with a neighbor when a moving truck briefly passed in front of my home. Instead of waiting literally five seconds, the Waste Management driver skipped my trash bin entirely--despite it being completely full and clearly accessible moments later. I immediately called Waste Management and spoke with a representative named Cheryl (spelled S-H-E-R-R-E-L-L). She informed me that they would charge me $15 to come back and collect my trash, stating that it was "not their fault." I explained that all the driver had to do was wait a few seconds and the bin would have been collected without any issue. Her response was that their drivers "don't wait" and that it was my fault due to a moving company briefly being in the way. What was most disappointing was the lack of empathy or accountability. Cheryl made me feel like a completely unimportant customer and showed no interest in resolving the situation fairly. The attitude was dismissive, unapologetic, and indifferent. Waste Management operates like a monopoly, and it shows. If there were real competition in this space, I would switch services immediately. Between the billing problems, missed pickups, and poor customer service, this company consistently falls short. I would not recommend Waste Management to anyone who expects professionalism, reasonable service, or basic customer respect. read more

We have a contract with waste management for our business so it's industrial trash removal for over 15 years. Aside from missed pick ups and all sorts of problems we had with this company( too many to mention here) recently we received a note that said the trash bin was heavy for them and the had to remove some of the trash before picking up! Total nonsense! Our trash hasn't change! Maybe your trash pick up vessels are getting old and not updated or your staff is getting lazy because our trash amount hasn't increased. Also, can someone tell me if they weigh their trash when they dispose something. This is a business for god sakes! That's why we're paying extra for big trash cans . Now they said there's a $100 fine for that. I'm looking at other companies. This company is a low quality low service with high prices and also rip offs once in a while read more

Waste Management - Simi Valley - Junk Removal & Hauling Near Me - Simi Valley, California

We requested a small bin (typically provided twice a year at no additional cost to customers UNTIL NOW!). WASTE MANAGEMENT now charges the following for what they used to offer at no additional charge: Payment Details Payment Amount $ 168.30 Convenience Fee $ 9.99 Total $ 178.29 That is EXORBITANT! Waste Management isn't even attempting to gently introduce a new cost to its customers...they are just charging exorbitant rates for what they had offered as part of their services. And, to add insult to injury, they added an additional $9.99 "CONVENIENCE FEE" to the charges! We have ZERO options available, so we have NO CHOICE in the matter. IT'S A TOTAL RIP-OFF!!!!! read more

Trying to reach a real person here is like yelling into a black hole. The "customer service" line loops you through endless menus until it just hangs up. Good luck getting an actual human. They also somehow "forget" to send bills for months, then magically remember just in time to slap you with ridiculous late fees. My trash gets picked up every week, but apparently sending a bill more than once every few months is too much work. When you finally do get someone, they act like it's your fault for not paying a bill you never got. Complete scammy behavior for a company that has a monopoly in most areas. If I could give zero stars, I would. The only thing WM manages well is making sure they get your money -- and your patience. read more

Avoid dealing with this company at all costs !!!! You will be lied to and ripped off !! Absolute crooks !! Scheduled a pickup and delivery and they did not pick up on pick up date and then charged me for additional days stating I did not call to reschedule pick up times !!! Should be investigated for fraud !!! read more

Absolutely terrible customer service and billing. They sent me confirmation emails for 6 months telling me my automatic payments were being accepted, only to suspend my trash service without any notice at all. When I called them up to ask WTH was going on, they informed me that my account was 6 months past due, with a tone like I'm some sort of deadbeat. So I immediately pulled out my email history and started quoting them dates, payment amounts, and confirmation numbers to prove my account was current in their system. They then told me that even though they sent me all those confirmation emails and even though my account was on their checking account autopay, those payments weren't actually being made, and there had been a balance accruing. Uhh, whut? Then they wouldn't reestablish my service unless I paid off the whole amount in one huge lump sum. At no point in this process did they accept any shred of responsibility for a malfunctioning auto-payment system, give me any assurances that the problem would not recur, but they were nice enough to waive the late fees - yes they actually said that. It's no wonder their BBB certification was revoked in October 2024. https://www.bbb.org/us/tx/houston/profile/garbage-removal/waste-management-0915-40579/more-info#alert-0_-1 Write to your city council, tell them to kick Waste Management to the curb. If they didn't have exclusive municipal franchise agreements, they would be forced to act right. read more

WM frequently misses pickups. Accounts are not credited for missed pickups and rescheduling does not occur. The city should review the quality of service as well as other waste management providers read more

Absolutely the WORST! Horrible customer service. Over billing, you can't reach and agent and when you do they are clueless and unhelpful. Can't wait to move out of their area. read more

I am a residential customer for WM. My recycle bin was not completely emptied and when I had an online chat with a rep I got no help whatsoever. I have to wait for next week's pickup, and the bin will likely be very full by then. My concern seems to be completely unimportant to these folks. Not helpful. read more

I honestly don't understand all these negative reviews regarding Waste Management in SimI Valley. I've lived here since 1988, and I've never had any problems with them. Since mom passed away this year, they've helped me out greatly with payments. They always come by the house, pick up the trash and leave. My experience has been fantastic. They don't leave any mess, and my bins are empty. Now if you want a service requested, you either call or you can go directly to their office, and make an appointment. It's that easy. I'm not speaking for everyone, just myself. Some people are complaining that their bins are crushed. I admit, I think waste management should upgrade their garbage trucks to the latest standard. Or maybe fix the claw so it doesn't squeeze the bins too tight. My advice to some people who say that they find stuff still in their bins after pickup is, don't shove and squeeze everything into the bin. The garbage bins should be a little loose inside. So if it is full, wait until next week or call waste management, and ask them to send another truck for another pick up. Don't put things that are sticky. Sticky stuff will remain inside and could prevent other stuff from coming out when the trucks arrive. The office experience has been great when I visit. However, I do agree, they need to hire more people for customer service. I've only seen one person working the front. More people would bring better service and less complaints. In the end, I've had no problems with them. But if I do, then I'll change my review. read more

The quality of their services is absolutely horrible! I have had to replace my green waste can twice this year because their drivers and trucks crushed and split them. Just two weeks ago, their truck dropped it so hard that the plastic "hinge" on the lid broke. Inconvenient and irresponsible! Then, this morning, my recycling container was on its side, still partially full. It was not overloaded and the lid was fully closed. It was not closer to the mailbox than the other waste cans, because they were emptied with no problem. For the rates we pay, I expect a much higher level of service from WM. read more

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the worst customer service of all utility companies . their website is difficult on purpose so their customer service department doesn't have to speak with anyone of their customers. W.M. you guys suck! read more

Absolutely horrible, my service was missed, I called and they said they were going to pick it up the next business day, well they gave me the run around and they kept closing the ticket and marking it as picked up when they didn't for a full Week a they finally picked it up a week later. Probably your lazy dispatch or lazy drivers keep marking it as finished and picked up making the customer wait a full week, I hope the city terminates the contract and picks a different more reliable provider. read more

This is one of the worst waste management companies I've ever dealt with residential and business. They make their own rules, the trash guys pick and choose when they want to pick up trashe and recycling they make plenty of excuses the days they don't pick up trash they have these policies for food waste in these little bins and they don't pick them up for months and it stinks with little maggots when you called the complaint they only have excuses for their drivers and the way they run their company a big Monopoly because we cannot go to any other trash company For service just like electricity and gas and everything else they don't care about customer service because they know you can't go nowhere and you have no options they're gonna get your business anyways garbage garbage garbage customer service!! They have no management skills. read more

I cannot understand why this company is still in the residential trash pickup business. They seem not to value their customers. They consistently miss trash pickups and then apologize but never send a truck out to pickup the missed pickup. I feel like taking my full trash can to their office and dumping it at their doorstep. They truly don't care about their customers. If you have another option for trash service then use it. read more

After several years of service WM started charging us for Lock services, even though its our lock, they charge $40/month to open and close a door. When I asked about it they said its normal part of service, even though it had never been in the past several years. And $40 to open a lock!!! It's not even a reasonable fee. They have a monopoly and will take advantage of their customers however they can. This is a pure scam job!!! Shame on WM. read more

Constant overbilling. Customer service will tell you all is fixed but it's a lie they just keep charging you more.

Trying to contact them, my cell phone provider says the number is temporarily unavailable, our it never rings. Waited on a live chat for 25 minutes. First comment I get from the rep is "I'm closing this chat to service other customers" never a notification they had come online. read more

Greatest Appreciation for Above & Beyond Customer Service from Agent Natalie . If you are Lucky to get assistance from her , it will make all your trash/ recycle (& living in an place w/ very limited space) ~ esp w/ bulk discard transitions far less complicated . There is an Awesome online App to handle pretty much all your Q&A inc schedule , new service & paying your bill. Since this was under my man's ID /Acct (& times the essence to finally rid of majority of his yrs old junk ) I don't have tht info avail . living @ same residence . read more

WM's website used to be functional, now nothing on it seems to work other than the pay bill. Wanted to see how much an extra trash can would be- could not get the info on line. I called- of course they are backed up. They called me back. For me to order another trash can, I have to call their customer service line- which includes waiting some unknown period of time, explain what I'm trying to do, then they have to tie me into another dept somewhere, can't give me the phone number. And then I have to wait an unknown period of time- which I gave up on. When did it get this bad? Their regular pick up service works. I'm not grading that. I'm grading their website and customer service. Terrible. read more

Absolutely terrible company. Too bad they have the monopoly on our trash service because I wish I could drop them! They missed my pick up and now can't come until next week! Overpriced and lazy!! I am as grumpy as Oscar the Grouch when it comes to this weazle of a trash company. read more

My recycle trash bin was not picked up last Tues 11/14/23. It was curbside with 4 neighbor bins, but must have been invisible. I've notified Waste Management Tues evening, Wed evening, Thurs evening, but can is still there awaiting pick up. Although "customer Disservice" has been notified 3 times already, nothing has been done. Why are there people being paid to do nothing? Are they government employees? Extremely Poor Service! I wouldn't even have them if it wasn't required by the city of Simi Valley! read more

Missed pickup of recycle bin on 8/4. Was told it would be picked up by 6 PM on 8/4. Didn't happen. Scheduled again for 8/7. The website indicates that this was serviced at 17:26 on 8/7. That didn't happen. It is now 8/9 and still no pickup. Terrible customer service. I'd like to see the city contract with a different provider! read more

Mediocre pickup service over the last 11 years. The recycling bin's been left nearly full 3 times in just the last 5 weeks! The inaccurately named "customer support" office provided a video from the truck, showing about five pieces of paper coming out, and says that "material left the bin" is evidence that "the bin was emptied", even though those aren't the same thing. In his defense, he's arguing by implication that because words left his head, his head is empty? Maybe that state of affairs explains his moronic comments but it doesn't mean that my still-very-full bin is empty. It's not. read more

Waste Management - Simi Valley - Junk Removal & Hauling Near Me - Simi Valley, California

they don't just pick up trash. they are trash. rates rise every year for no reason. service has only gotten worse. What a joke of a company. America has gone to hell read more

The management never calls back, they over-bill and the surveyors become argumentative with you. They are scum.

Within the last couple of months, they've missed picking up our recycle twice, and today is one of those days. The odd thing about it is they picked up my neighbors, recycle, but missed ours, which was in plain view and easily accessed in the street. About three months ago, they neglected to pick up our green yard can. Again, the neighbors were picked up. I've asked for a call back from management, and it never happens. I'M REALLY FRUSTRATED WITH THIS COMPANY!!!!!!! read more

You people are a total shit show when it comes to customer service. This is the third time we've had issues with them and we just moved in 4 months ago. We paid our bill in full and on time. I'm starting to think this is an issue from the previous owner. First issue: No trash pick up. Hours on the phone to get someone to come pick it up that we'll never get back Second issue: They picked up the trash but not the recycling or the yard clippings for two weeks. Third issue: Just pulled up to the house and NO trash or recycling can. We have cameras on the area they sit at the curb. The smaller WM truck took them both with him. This is ridiculous!!! read more

It is a shame that the City of Thousand Oaks has contracted with Waste Management for the exclusive service for curbside service in the city. What a total racket! If you want to have your trash picked up, you get one choice, Waste Management. After about the fifth issue in as many years, today I was told by corporate "customer service" in Houston Texas, "too bad, there is nothing you can do" I hope that the city looks closely before renewing this exclusive contract. read more

We ordered a large bin to dispose of some dead sod, in preparation for a new lawn. The cost was pretty steep, at $400 for a week. The customer service representative told us that we could put up to six tons in the dumpster for that price. We put 4.3 tons in it, and then WM sends us a bill for $93.69 for overage, stating that 3 tons was the limit? Why tell us six tons on the phone and then charge us more later? Next, they didn't call prior to picking up the bin. I tried to call the day before, to tell them we needed it for a couple extra days, but their phone system wouldn't put our call through. Consequently, the driver arrived while I was gone and picked up the bin without notifying us first. I was told to keep a bin longer costs $15 per day. Now to reorder the bin back will cost yet another $400. Then I had the back doors unlatched and my wife's aluminum wheelchair ramp in the back when he picked it up. We used that for loading. It was very obviously not yard waste. The driver either never checked the bin before hauling it off or did and took the wheelchair ramp anyway. I called the dispatcher literally an hour after the pickup and she said she would put a call in to recover and return the ramp. No call and no ramp. I call again the next day and the next customer service representative states that no order was put in to recover that ramp, but that she would do so and give me a call back in 2 days. Seven days later - no call, no $300 folding handicap ramp, a $93.69 bill after the first representative lied to us and we still have sod to haul off. Needless to say, Waste Management locally in the Simi and Moorpark area is a very poorly operated company, with poor customer service, poor communication, and conflicting policies which can cost you, the customer, lots and lots of money and frustration. We learned a very expensive lesson and will never use them again. I highly recommend that you don't use them either... read more

I recently took advantage of the annual Free 2 bulk items pick up twice a year. I called in, made arrangements and our old couch and love seat were picked up on our regular trash pick up day as scheduled. I have ordered the small and large 40 yard bins on several occasions and never had any problems. I guess I'm the lucky one! When our Recycle Bin was stolen, I called WM and they sent us a new bin on our trash pick up day. It seems recycle bins are stolen often from what I was told. WM is good by me! read more

I rented a temporary dumpster and had it brought to my house. Went to do what I thought was a simple task of having it removed because it was full. Went to my online account and it didn't show that I even had it. Went on and chatted with their representatives and after 15 minutes finally got somebody to answer the chat. After a myriad of questions which had nothing to do with anything, only to have them say "oh we can't help you with a dumpster removal you actually have to call the 800 number". So spend another 10 minutes on hold with them and finally got it handled. 30 minutes of wasted time. These guys are operating in the Stone Age. read more

I know lots or people don't like this business, and maybe they are right to not like them. I don't know. All I can do is post my experience with them that just happened yesterday and finished today. Waste Management are the people that pick up my trash, at my residence, every week. I have three trash bins from them; the black one for recycling, the green one for yard trimmings and the blue one for random trash. Yesterday I phoned them to tell them that two of the bins had cracks in them, after many years of use, that is probably due to the colder than usual weather we've had recently. I was kind of expecting bad service when I phoned them to get the bins replaced. Instead the lady that answered helped me very politely and efficiently. She said to leave my bins out after my next trash pick up which she noted was the next day. I did leave them out and all three were replaced by end of day the next day. I guess I had used other people's negative opinions to form my own and it was wrong. My experience was fast, friendly and efficient. read more

After 27 years, I just had to write something about the monopoly that exists and the non-responsive incompetent attitude that every one of the people in this organization have! There is no respect to anyone from the minute you get on the phone with their customer service and frankly it should be called "lack of customer service" because that would be more appropriate. They would truly appreciate the voice of their customers only when there is some healthy competition is their industry. read more

Liars! All of them are incompetent and just liars. I called to have extra bags picked up. I was told I can leave 6 bags curbside. Day of pick up- the guy leaves the bags behind. I call them again. They said we will have someone pick them up that day. Leave them outside. Still no pickup at 10pm. I haul them back into the back yard. Call on Saturday again- same story. Put them out in curb, but no one came to pick them up. Called on Monday and they told me they will pick them up at next weekly trash day. Guess what- trash day comes and they f'ing leave the bags behind AGAIN!! Finally in week 3 they managed to get their heads out of their asses and picked them up. Fast forward one month, I had extra trash to be picked up. I called again- got a quote for extra bags. This time I left them right in front of the trash. The guy moved the bags, picked up the bin and left. WTF. So I call back again the following Monday. They tell me they will call me back after they talk to 'dispatch'. No call back. Called again and spoke to supervisor- was told they would pick them up by tomorrow COB. So we shall see... damn liars and untrained staff. read more

No surprise Waste Management continues to suck hard at their business. As if this moment, I am on hold for 45 minutes waiting for a supervisor. What a shit show. Bulky item pick up made it this time, but now something new! Their new trucks have weaker mechanisms, I've been told by someone in the know, and cannot handle heavy cans. So high bills, less service. The green can truck refused to pick up because he claimed it was overweight. He tried to demonstrate how the can would not lift, but it did, then he stopped it before it tipped over. He gave me a ticket that only said overweight. Here's the biggest line of bullshit a trash company dumped - the landscaping can cannot have dirt in it. You read that right. Your landscaping can cannot have dirt. I'd laugh if Waste Management wasn't serious. Waste Management is like an incompetent mafia. At least the mafia would pick up your trash if you paid the bills! Waste Management - You suck hard and in so many ways. read more

Not picking up recycle waste on neighborhood. called this morning and still no pick up?? Good thing we are changing next year to Athens waste management read more

I have repeatedly complained to Waste Management about over-billing and services not provided. I have been charged for trash bins I never requested or used. I have filed complaints and told "a supervisor would come to the house to inspect my complaint" - as if I were not telling the truth about trash bins. No inspection has ever taken place, despite MANY phone calls. I have been assured of call-backs from a supervisor - never happens. I have had missed scheduled service, and told "that the trash was picked up" via GPS monitoring - when in fact the trash was never picked up. If I could give negative stars - I would for this company. Unfortunately - they have a monopoly in my area and I have no recourse other than complaining. Clearly - complaining to Waste Management does not help. Terrible customer service!!!! How appropriate that they pick-up garbage, and provide garbage for customer service!!! read more

Awesome job not picking up/dropping off the correct amount of bins twice in a row Within 2 weeks, Lee up the terrible service