I am not the type of person to write reviews often but when I do, it is when I've received truly unacceptable service/product. Today I decided to go to WNB for lunch. I haven't had any issues with this location since I started coming around 3 months ago more consistently. I came in with a friend and the guy at the register wasn't very friendly, very curt initially, but I wasn't bothered by this because I was just ready to get my food and eat at home. I ordered Honey Garlic Wings, all flat, with a large lemonade. Very simple order, it's the only thing I ever order. I sat down with my friend and we waited about 15 minutes. Perfect so far. Once the wings were ready, the guy from the register brought them out and showed us the wings. There was a little misunderstanding (communication barrier) and instead of Honey Garlic, the guy rang me up wrong and accidentally put Honey BBQ. Wasn't a big deal to me, but it was weird when he stopped, looked at me like I was the one that said the wrong thing and told me after laughing "you said Honey BBQ" and me and my best friend looked at each other, and confirmed that I did actually say Honey Garlic (I hate BBQ, I know 100% I said garlic) and it would've been fine with me if he just said our bad, we will make u the right ones. But he stood there and asked me if I wanted new ones, like he expected me to just take the BBQ ones. I said no I want the Garlic ones, and he got an attitude and took them to the back.
I was a little hesitant to let them take them back, because I'm always scared someone will spit in my food, but when he brought the new ones out (7ish minutes later), they looked fine so I just took them cause I was starving and didn't want to be bothered. But When I got home to eat the wings, they had a smoke smell to them. Like it smelled like smoke when I sniffed them up close. But the worst part is that as I was eating one, I realized that they were extremely soggy, and nearly cold. I took a closer look and could see/taste BBQ sauce around where the ends of the wings are.
I am so pissed off, and extremely disheartened. These people really rinsed my wings off in some water, and gave me the old ones that they messed up. The bottom of my wing platter is covered in water! Not sauce. And now I'm horrified at what else could've been done to them. read more