Multiple AWFUL experiences with Wolfchase Toyota. We went in to simply transition our car lease to a purchase and made an appointment. Our salesperson didn't have anything ready, didn't provide us with the list of recalls on our car but gave us a form to sign off on saying that she had, lost the scanned copy of my drivers license which they couldn't find anywhere, then made us sit until we were late for an appointment. We had to leave and come back another day. On the second trip, our salesperson wasn't informed we were there and no one else would help us, then she made us wait for HOURS. We finally had to ask nonstop until they would get us someone to handle the purchase. They sent us straight back to the finance guy who was the ONLY person aside from the nice lady at the front desk who knew how to do his job. Or, so I thought, until I got fraudulent charges posted on my credit report that we had never even been informed about. Our balance was zero that day, and we always pay our car note. This place is a MESS. Go ANYWHERE else before you have to deal with the same headache that we did. We will never be buying from Toyota again. Update: After my husband spoke with Toyota (corporate) over a week ago to get this issue sorted out, they said they would get it handled. Instead, we started receiving collection calls the week after. Wolfchase apparently never bothered to send our paperwork in, which caused this whole credit report debacle. Fraudulent charges were accruing for months to a lease account that should have no longer existed. Toyota rejected our payments (made on time, over the months) just this week and we had to go re-enter them. We have been told they have filed to remove it from our credit, but who knows, at this point. read more

Long wait times (which is why only 4 stars) but the coffe and snack bar makes it bearable. read more

Chuck Hutton Nissan - Car Dealers Near Me - Jackson, Tennessee

Ty is one of the salesman at this location and I was buying a car from him and he really didn't have to do much because I called the dealerships about a car I saw on their website. I came from 3 hrs away and when I got there he didn't even offer myself nor my friend anything to drink. I guess he didn't think he needed to be hospitable since I knew what I wanted. All he cared about was me giving him a good review, which I didn't. He needs some customer service skills. read more

Searched for a particular vehicle that was last manufactured in 2019 and therefore pretty difficult to find since I wanted to get one with lowest mileage and with the bulk of the factory warranty. I realized there were perhaps 6 or so that fit my criteria and that they would all require a long drive. I found such a used vehicle at Wolfchase Toyota and it happened to check the boxes regarding mileage and warranty and it was the closest to me although still about 800 miles away. Since I had a trade in the deal I negotiated over the phone and we agreed on terms so I drove to Tennessee. The vehicle appeared to be as advertised and although there was some back and forth regarding the physical condition of both vehicles, the original deal was left in place and we made the purchase. I was not too terribly concerned with the mechanical condition of the vehicle since it was my understanding (backed up by the Carfax report provided online from the dealer) that the vehicle had approximately 40 months of factory bumper to bumper warranty remaining. This was the primary reason for the purchase and that was made known to the sales staff prior to my traveling to the dealership. The truck drove fine and no obvious problems were noted. The drive home was uneventful but I noticed along the way that there were a few items that needed to be addressed such as a fog light filled with water and a dash gauge that did not display. No problem, since the vehicle is under warranty. Upon arriving home I took the vehicle to the local Nissan dealer to have the issues fixed. It was then that I was advised by the Nissan dealer that the vehicle had been illegally modified by the removal of the pollution control devices and was therefore not covered under warranty. This was verified by a discussion with the regional Nissan representative. I was told that any components relating to the emissions in any way would most likely not be covered such as engine components, turbo, etc. I parked the vehicle and contacted the sales manager at Wolfchase Toyota and he agreed to take the vehicle back. No apology was offered and no offer was made to have the vehicle picked up locally for return even at a half way point which I suggested, not to mention splitting the cost of the gas, hotel, etc for a second trip to the dealer to return the vehicle. I drove the 800 miles back to the dealership and upon receiving my trade-in vehicle back, I politely asked whom I understood to be the used car manager, Clay (because he was assigned to me) if he thought it was reasonable that I should bear the entire cost of undoing the deal since the vehicle was illegally modified and not discussed to me, and rather than have an adult conversation with an exchange of viewpoints, Clay spun on his heels and abruptly walked away with no further comment. In fairness, he did tell me to have a nice day over his shoulder before walking away. So a 1600 mile drive to buy a vehicle that was not as advertised and then forced to repeat the same trip because this dealership felt that they had no shared responsibility leaves a bit of a bad taste. It is bad enough to bear the time and expense of returning the vehicle but to then be shuffled off to deal with an angry underling with a bad attitude somehow makes it even worse. I would have believed earlier that the whole unpleasant episode was due to a single individual's lack of professionalism, but I realized that this transaction was done with the full knowledge of upper management and that Clay's bad attitude was an extension of the people in charge. I followed up this disastrous experience the following day with the purchase of another vehicle (same type and mileage) and the difference could not have been more different. I would have thought the Penske name would have guaranteed some level of assurance that the company valued its reputation over saving a few dollars but I stand corrected. I could not help but notice that the same vehicle is back on the dealers website today and it continues to list a Carfax report stating that the it carries the remaining factory warranty. Hmmmm! read more

Called to get a key made service rep was not a good listener at all. In order to provide great customer service you have to listen I told her what I wanted she asked me the same question three times maybe four and then I told her that I only needed one key but she quoted me a price for something I don't know why or what and then when I try to get clarification on what she was saying she said that's what I just said not good customer service you should have just reiterated what I asked I hate service advisors that do not listen and then try to over talk to you that's not the professional way to service customers that are paying you I will go to another Toyota which is not a problem for me read more

Great experience buying my 2021 Tacoma at this location. I had my doubts at first, but then I was helped through the whole process of finding the right trim and deal that worked for me all before I even came into the dealership. I could not speak better about my sales consultant Micheala Moore. She was not only attentive and fast to respond, but also very patient with me as I figured out exactly what I wanted. Between her and Ty, they were able to make my experience at Wolfchase Toyota one of my best car purchase experiences yet. If you end up going in to this location I would definitely ask for her. The whole team involved in this purchase went the extra mile to get me in the truck I wanted. read more

Will be returning for future business. If you experience any issues, the management will be willing to help if you're patient.

The most unfriendliest front office receptionist an retail parts desk. I lost 2 dollars in the vending machine an no one tried to assist me in getting it back, because their out of vending money drawer was out of money. I finally ask a black guy if he could help me and of course he did, no hesitation, or crazy looks. I mean he works here and could get his 2 bucks back.. Callous people that giggle and stare though, could care less.. The guys that work the service line are awesome though and very thoughtful. read more

Chuck Hutton Nissan - Car Dealers Near Me - Jackson, Tennessee

Very helpful in selecting the appropriate preventative maintenance and related services for a Camry with 100K miles. Invoice is a bit confusing even for the staff to decipher! read more

Service department is not good. They sent me a coupon for a complete brake system service but when I had the service done they said it was for one axle. I would not have rated them a one star over just that. Marketing may not always understand operations exactly. The issue was when I asked to speak to a manager, Nicole spoke to me like I was trying to pull a fast one. Like I was trying to get something for nothing. They sent out a poorly worded flyer and treated me like a idiot when I wanted clarification. Edit 1. Phillip did not talk to me until after I posted this review. 2. I don't need any non apology apologies. " the level of service you expected". How about "I am sorry you were sent a misleading coupon, we should have handled it better ". Sweet, easy and to the point. Even better " this is a misleading coupon, the best I can do is x". Nope. Instead I was told that the coupons is for one axle and treated like I was trying to get something for nothing. 3. My 4Runner is no longer under warranty so I will take it somewhere else. read more

this place is a literal sh!t show. God as my witness my service began at 11:06am I can in for a diagnostic and a diagnostic ONLY. My advisor Gerald didn't recommend going home or anything just that he would call me when it was done. 3 hours later after waiting in the comfortable chairs near parts (this is why Wolfchase deserves the star, also Ryan B is amazingly kind) I walk over to Gerald to ask for a status update. I was being extremely patient and wanted to know what was going on. He gave me the most vague "they're working on it" and blew me off. Frustrated by the attitude I had received I stepped outside look around a bit, calm down. Now at 4hrs waiting I approach a woman and ask if there was anything she could tell me, as my advisor has proven to be unhelpful. She goes above and beyond and calls the technician who assured her he had just finished he just needed to log the problem and provide an estimate to the advisor. Once he was done that my car would be hosed down and I'd be ready to go. She tells me at most 30 minutes and I'll be out of there. Conveniently she says, I'm not sure why Gerald didn't tell you to go home. The issue you described is electrical and that can take hours since only one of our techs today does all the electrical. As I'm sure you can guess..this further annoyed me. I thanked her for her time and went back to sitting. AN HOUR LATER (now marking 5 hours spent) Gerald casually approaches me with the estimate and says that this was what they found. THEN HE WALKS AWAY! After about 10 minutes I'm thinking to myself jeez, does he mean my car is done? Is he going to come back when my car is pulled out front? What's the deal? I had to walk over to his desk for him to close my bill and bring my car around. For the last hour he was waiting for my insurance company to get back to him because he ASSUMED I wanted 1.8k worth of repairs done today..as if I hadn't already spent the whole day there. What's even more frustrating is if he would have told me that was his plan, I could had advised him not to bother because my insurance company was closed by then. The icing on the cake you may ask...they broke my car key lanyard. AND they knew they had but didn't tell me. I kept asking for my key after I paid and was told it's in the car. How or why they broke it I have no idea. My car is push to start all you have to do is place the key IN the car... like I said sh!t show. I feel like I might as well work there all the hours I spent waiting. read more

The dealership is like any other. Nicole Simpson how ever is extraordinary. She is not pushy and is honest. See Nicole if you want to have a good car buying experience. read more

A very professional place to do business and very personable as well. Ty did an outstanding job for me and looks like many people have been blessed to get to know him and work with him. Knowledgeable, honest, knows how to say what he can do and knows how to communicate what he cannot do, organized and will make you laugh too. Thank you Ty. Art read more

During a xctry road trip had an alternator issue resulting in an unexpected drop-in to Toyota. We were met by Tiffany. If her AWESOME service is the standard, there is no other place to take your vehicle. EVERY detail was addressed, from repairing the part to providing transportation to&from our hotel, communicating status continuously and informing us immediately when the job was done. You may have noticed I can't say enough good words about the service. I would recommend Wolfchase Toyota to my closest friends and family. read more

Scheduled an 8 AM regular 5k mi service on a Saturday morning. Arrived a little before 8; of note, while checking in the lady specifically asked if I wanted my truck washed after the service (to which I replied yes, naturally). The 5k mile regular service is rotating tires, topping off fluid (not performing an oil change, etc). Interestingly, after waiting a while (.5-1 hour maybe?) I decided to walk around outside; noticed my truck was parked outside, untouched. A little over TWO HOURS later it's done. The lady tells me they did do a recall (though it was just inspecting and tightening the rear diff). Anyways, go out to my truck and it's not washed or vacuumed (which they normally do, and as I previously stated the lady specifically asked if I wanted it washed). Certainly not the duration or quality/service I would expect from Wolfchase Toyota, particularly with the new expanded service bays (I should also mention it wasn't particularly busy when I arrived). Even apart from taking so long, you'd think they would at least still run it through the car wash (even if they didn't vacuum) seeing as they specifically asked if I wanted it washed after service. Unfortunately this was not my only bad experience with Wolfchase Toyota (with attempted buying, service, and observing other interactions); wouldn't recommend this place and don't plan on going back to this location. read more

Don't waste your time, because they definitely wasted ours. Go to Principle Toyota... We contacted the dealership about a 4Runner for our business. We set up a time to stop by and test drive (Friday, 17 June). While there, we completed a credit application, gave them our Business cards and told them we wanted to check the price with a USAA dealer since they agreed to match the USAA dealer price. We told them we would be in touch to finalize the deal. Called back on Tuesday, 21 June to finalize the deal only to find the vehicle we had agreed to purchase was traded to another dealer. The salesman gave numerous excuses; 1) We didn't leave a deposit (never asked for one) 2) Many people come in and make promises and never come back 3) We didn't call back soon enough, etc.. Called Principle Toyota across town and finalized the deal with the Sales Manager over the phone. The feeling I walked away with was Wolfchase only wants to deal with you if you are willing to buy at the very moment, otherwise they could care less. I would offer teaching the sales staff a lesson in knowing the difference between a qualified and unqualified sales lead. Overall I would give them a zero star if I could. Ron Long, Chief Operating Officer Sebastian Tech Solutions read more

If I could select negative stars I would. I scheduled my 5,000 mile check up for my vehicle on their website and selected the option that I would need a rental car loaner. I even called beforehand to make sure of what time after work I needed to pick up the car. I planned on dropping my car off at lunch and returning for it after work (I work 30min away from the dealer so I could not wait on my break). All was good until I drove all the way there waited in line and forced them to acknowledge me (they were very busy in their own world) and then I was told I couldn't have a loaner. "We do not give out loaner cars for 5,000 mile check ups". When I asked why the loaner car was even listed as an option on their website the service rep said " that site doesn't have anything to do with us" - um.... what!? Completely unethical and wrong. I drove back to work without getting a single thing accomplished but wasting my lunch hour. Get ready for issues if you go to this place. In response to your reply- Funny that the service rep- Damen Jones NEVER MENTIONED that there was a shuttle to take me back to work. I also wasn't fond of being ignored while he chatted with someone at his desk who I believe works there. He never even looked up to say "I will be right with you". Thanks for nothing. Y'all seriously need a lesson in how to run a customer based area. I will head over to Chuck Hutton and see if I can be treated with common decency. read more

Well I got there around 12:30 for a oil change which I saw that the place was little bit busy. Well I eventually got helped by the young lady who was very nice and told me that she would be right with me. After waiting a bit she came back and asked what i needed done which was a oil change. If i knew it was going to be 2 hours then I would have waited another day but once I was already waiting couldn't change my mind. read more

Chuck Hutton Nissan - Pretty nice seats to wait in - Car Dealers Near Me - Jackson, Tennessee

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Went in today, another Sunday afternoon to get some financial stuff finalized after trading in our car (originally financed at Toyota) for a new van (bought elsewhere, see original review). NIGHT and DAY! I was approached by multiple people at different times asking if we were okay or needed anything. It seemed genuine and not pushy. Also our help back in finance was great, no hiccups. Even my friend who was with me mentioned how painless it was. Not sure if my first Sunday trip was a fluke for the dealership or if management takes seriously reviews from customers. Either way, if last Sunday was anything like this Sunday I would have traded in with and purchased from them... Sorry it's a week late. I'm also glad our original salesman seems to not be around anymore. Keep it up toyota! read more

Had a wonderful experience with my car purchase. The salesman Bernard Jones was excellent at helping me decide on the truck trim that would best fit my lifestyle. In Addition, pleasing my aunt by getting her recently purchased vehicle cleaned and detailed while getting me started on my new buy. Brad Leach part of the financing team also made the finishing touches to the contractual agreement pleasant and intuitive. I highly recommend this facility for their friendly service. Thank you Wolfchase Toyota! read more

Chuck Hutton Nissan - Car Dealers Near Me - Jackson, Tennessee

So I've been here over an hour now for an oil change. I had an appointment, but that doesn't seem to matter. I've been overhearing people talking that they've been here over 3 hours for an oil change. If that's the case, I may need to start looking for a new job to replace the one I just got & will lose if I'm here 3 hours! I also clearly told the male who checked me in that neither the car nor I had been to this service department before, but the car had been serviced by Toyota dealerships since it was purchased. A few minutes later, he came to ask if I had the VIN number. He couldn't find me in the system. Ummmm, hello? I had already told him it wouldn't be there. He sighed & said, "I guess I have to go get wet in the rain to get it." Why do men not listen to women, especially when cars are involved. YAY! Customer service is making a comeback! I was just greeted & assured that I would be taken care of immediately! Thank you!!! Rest assured, Toyota owners, Toyota buyers, & Yelpers, Wolfchase reads its reviews & takes them VERY seriously! Hmmmmm, I may have found a new dealership... read more

The lease on my 14.5 Camry was over Picked up a new 2017 and was able to lower my payment a bit Glad they matched or beat the offer the Store in Jackson had where I leased the last one Hope to service it here for 2 years Free with Toyota care leasing Congratulations on being a top 10 in the Nations top 150 read more

I absolutely love, love, LOVE this dealership!! Everyone is so professional, personable, and trustworthy!! I came into the Wolfchase Toyota dealership on 7/13/13 after seeing a 2011 Toyota Camry Sports Edition online with so many neat features such as push to start, JBL audio upgrade, etc; not to mention the awesome price! I came with the intent to just drive the car and see if it felt right for me. I was currently driving a 2005 Toyota Camry LE that I had driven all over the US for three years with no problem so I knew that Toyota was the way to go. I was greeted by Ralf, a salesman at the dealership, and in a blink of the eye he had me behind the wheel of the Camry I was in search of for a test drive. Needless to say, I was very impressed by the vehicle's upkeep and performance; and having someone as down to earth as Ralf made this ride even smoother. As we approached the dealership my mind was made up, I WAS READY TO PURCHASE THIS VEHICLE!! Unfortunately I could not fill out my paper work that day. I returned on 7/15/13 to do paperwork and get what I came for. The Staff was excellent! The receptionist went the extra mile when I asked, "Where are the car accessories?". She warmly smiled and said to me as she rose from her seat, "Let me show you, sir. Right this way.". I was beyond impressed because I work in the hospitality industry and that was a perfect example of how to treat your guest. *FAST FOWARD* I have been working my deal now for about an hour and a half and every single salesman that passed me by spoke in a genuine manner. Then comes the moment of truth, the approval. The double duo super team, Wesley and Zena, made EVERY single effort to make sure I was completely in the loop about what was going on! They were always available to me via email, phone, drop in, etc. I felt confident that if anybody could get me this deal it would be these two, and they delivered! I drove off the lot with my new car the same day and felt good about my decision to go to the Wolfchase Toyota dealership. **I have posted a pic of my new car in the gallery here on their Yelp page** The vehicle I purchased had very minor issues that were easy to take care of. I was promptly called by Laura in the service department and given information on the company they use to get the job done and also set me up for an appointment to come in. The free oil changes for a year where a good touch as well. All in all this place felt familiar, similar to a place you meet up with friends and just so happen to come out with a new car lol! Thank you for your efforts! I will definitely be sending those in search of a new vehicle your way!! #TeamWolfchaseToyota read more

Chuck Hutton Nissan - Jaydn K's new 2011 Toyota Camry Sport Edition purchased on 7/15/13 at Wolfchase Toyota! THANKS GUYS! - Car Dealers Near Me - Jackson, Tennessee

Jaisha went over and beyond helping me find a vehicle and getting me approved. She was very sweet, professional, and had a good sense of humor. Highly recommend Wolfchase Toyota, and would ask for Jaisha when it comes time for me to buy again. read more

I have gotten my 2012 toyota car serviced here since living in Memphis. It's always been a pleasant experience. Even if they get backed up and I'm here forever, they do everything possible to make it right. Now I can speak from a car buying experience. I traded my car in for a used certified to lower my payments. I drove it home that day and started to have second thoughts because I noticed things about the car that I didn't like or made me uncomfortable. With their three day exchange policy, you can bring the car back and exchange it out if you're at all unhappy. And I did. Not only did I do that, I asked questions and for things that I know make me a difficult customer. And they did everything in their power to make me feel comfortable. The transaction was painless and, although inconvenient for them, they didn't act like it one bit. I left with the car I've always wanted with the payments and interest rate I wanted. Highly recommend Gerald Barker. read more

Wolfchase Toyota: extremely high pressure sales tactic. When I was there last week, to test drive, the salesman was so busy with many others, that he sent one of the "apprentice trainees" to show me the car. Afterwards, I was ready to make a deal, but had to wait in line. (The apprentice said, sit at this table and wait.) The salesman finally came, gave me a print out of itemized charges. I asked for any discounts, AND...... more wait, for the sales manager. The sales manager gave me $1K less, BUT, he said, 'only for today'. I agree with another post here: go to PrincipleToyota instead. They treated me well. read more

First off I would say 0 stars but that's not an option. I had my car serviced here and not only have they been quoting me more that $60 more on services than Chuck Hutton Toyota. I also just picked my car up drove it off went up the street to Kohl and my car wouldn't start. We called my advisor and he basically admitted that that happened to them when they were working on it and failed to mention it to us when we picked it up. NEVER GET SERVICE DONE HERE! read more

Great place to buy a car. This review is only for service department. This service department cuts corners and does shoddy work. They do as little as possible, to be fair they don't overcharge, but you will have to personally inspect anything they do. Nicole is especially rude and unhelpful, so I would try to talk to literally anyone else, if possible. read more

Despite receiving a message from their service dept about my review i NEVER received a response to my email.

Toyota called and made an appointment to bring my van in for factory recall. They called me!!!! Went dropped the van off and got a call that they did not have the part available. Why would they not make sure the part is available or call to reschedule. This is the poorest service I have received from any dealer. We have been doing business with this company since we came to Memphis in 98. I am so mad read more

The man who sold me my car bent my ID when they checked it for my test drive, whatever. Bought my car and had to wait for the tax collectors office to open from COVID to get it registered. I go to get it registered and Toyota never sent my proof of sale so my car could get tags. This is over a month after I bought the car. I would not recommend this place to anyone read more

As a "repeat" Toyota owner, I trusted my judgment to return to this dealership for this 2001 MR2. We freely gave our trust to Mr. Mike Henderson; who found this vehicle in Florida during the end of the year....Christmas/New Year. Sales portion , naturally, went smoothly...really...anything to complete a sale for the end of the year. There were a couple of "I OWE YOU' items that were taken care of. Though our deal was "cash"....it still took a long time to do paperwork to walk out the door. We picked up the vehicle after completion of the "I OWE YOU's". Within one block of the dealership, the "Check Engine"light came on. It is now decided that an O2 sensor was malfunctioned, thus replaced. Once again, I drove a block away from the dealership....the check engine light came back on. I immediately returned to dealership....time--near 5p...was instructed to give it 24 hrs for "things" to adjust. Here it is, a done deal...no more money...so I just needed to "go away". We have serviced all our vehicles at Wolfchase, while we lived in the area. Which brings me to this "Six Months" issue. As chance would have it, this 2001 MR2 was towed to Wolfchase from Mile Marker 62 off I 40W on Sunday, July 14, 2013.....David was driving to work in Memphis....thus the car "died"...white smoke billowing from the engine....could not start. I called Mr Henderson , who fortunately was working that Sunday...to inform that the car would be on the property for Wolfchase to evaluate. Monday, Mr. Chuck Brawner, Service, by the way, has always been professional and very helpful called us to say "all plugs were wrong for this vehicle" I purchased Toyota sparks plugs from Gary Force Toyota/Bowling Green, KY....it is at this point, I wish to applaud Mr. Marty Wilson, Sales Manager, from Gary Force Toyota....who has never heard my name or had any dealings with me until now. He immediately took "ownership" of this matter by retrieving the MR2 from Wolfchase and is generously allowing us usage of a rental car. Upon Gary Force Toyota research, the connecting rod was broken and #1 piston was found in the oil pan. My dilemma is....why didn't Wolfchase see this? How could the wrong spark plugs cause the motor to fail. You may wonder, where I am now?....I now have a non working car that will require a new engine. Am I please? No. I feel betrayed by Wolfchase., who only saw me as a "sale". and this "Six Month's" evaluation form may just be nothing more than a form, but it did allow me to "voice" my feelings. UPDATE: (10/13) Per Wolfchase Toyota and Toyota North America....they have no responsibility for this Toyota MR2 car. read more

On March 16, 2019 I purchased a 2019 Toyota 4-Runner Nightshade 4X4 at Wolfchase Toyota. I am so excited about my purchase because I needed a reliable Automobile. My process was quick and efficient. Most important, my salesman Kenneth "KD" Forsythe was Amazing! He helped me get a Great Deal on my purchase. He was sooo Professional, Courteous and Helpful! If you ever want to purchase a vehicle please go to Wolfchase Toyota and ask for Kenneth "KD" Forsythe to receive "Top Notch" service. He will do his best to help you find the car and deal that is right for you. Happy Customer, Deborah Warren Walton read more

Bought a certified pre owned and was promised new battery and brakes and was told it was done. It was not done need new brakes and battery they are liars. Don't let there nice acting people fool you. They were very rude and if you are rude with them they will hang up on you. Please stay away from them they will get you with there lies. read more

My daughter took her Yaris for maintenance before selling her car to her dad to WC Toyota service department. She is a young lady trying to make her way in the world. They changed the cabin filter, air filter, reset check engine light without servicing the car and charged her $356. It may not seem a lot to those who make more than $10 an hour, but it was significant to her. They did minor service to the car and charged her too much. They took advantage of her and her inexperience. read more

I came in for a quick fix on my car. I ordered the part earlier in the week confirmed they had it ready for installation, scheduled an appointment, and showed up early. I have now been waiting for 5 and a half hours. This is the second experience i have had like this where they have made me wait a ridiculous amount of time. COVID has nothing to do with it. This is the worst service I have ever received in my entire life.... read more

Always an incredible experience at Wolfchase Toyota with Ty, Carlos, and Willie. I bought my Rav4 back in 2019 and continue to come back for service because of the care and attention to detail I receive. Willie took notice of a longer wait time for service and brought water, popcorn, and coffee to my table. The customer service is phenomenal. read more

I called and made an appointment one week in advance for 11 am this morning I went and has lunch came back at 215 and no one has started to work on my car because I wasn't in the building and had to sit and wait for another hour and half. No one called to let me know they were running late and the man had no real reason for not working on the car nor calling to let me know it would be late read more

Nicole you are a kind and I wished there were 10 stars instead of 5 . You're so passionate about out your job .. And it shows ..

Those people have the worst customer service ever. From sales to everywhere. Unorganized and certainly don't deserve any business. My advise is never buy from there, shop in other places even if you have to go to another city. It is worth it read more