I went and had a 2 hour massage. The therapist was not good despite thinking he was. He was very…read moreawkward (which was fine) but all he did was rub the lotion lightly on a few parts and then hold a spot for minutes at a time. This does work when partnered with actual massage techniques but just a light lotion rub and then that didn't release my muscles at all. I he barely got 1/2 of me and I didn't feel worked on at all, back felt worse when I left. My arms, feet, scalp, and legs were barely touched if at all!!! I got 2 hours so my whole body could be relaxed and worked on. Then the front desk lady just kept asking me about packages and overall it was one of the worst massages I've had and I won't be back.

The office is clean but they did mess up my reservation with my original massage therapist…read more However, it was a relaxing message. Charmaine did a quick consultation before the massage to make sure she addressed any areas of concern. She also made sure to explain if a certain technique may be uncomfortable, great communication.

Amazing place! Had permanent eyeliner done by Annette Gray. She is a master! I would not go…read moreanywhere else!

By far the best spa in Augusta! I absolutely love how tranquil and relaxing the space feels as soon…read moreas you enter. The staff were extremely welcoming and professional. They've clearly been trained by an amazing manager or owner who knows how to create memorable experiences. Y'all I was so relaxed during my treatment that I actually fell asleep. So embarrassing. lol. Rebekah and her staff are truly amazing and I recommend Rosewater to all of my friends and family!!

Super nice and clean and the staff is professional. Easy parking. Great prices highly recommend.read more

This was my 3rd visit and wished it could have been longer. The cave experience was amazing! No…read morepictures because we couldn't take our cameras inside.

I've had numerous massages over the years, and today was my first Thai massage experience. This…read morelocation is conveniently right off Columbia Road. The ambiance is clean and peaceful, with soothing sounds playing throughout, and the rooms are very clean. The massage was fantastic--I requested deep pressure, which was perfectly done and enhanced with hot stones. The therapist also incorporated cupping and stretching, making it a truly unique experience. This is not your typical Western-style massage. Highly recommended! I will definitely be returning. Great service, and the therapists are kind, professional, and extremely friendly.

Staff is very professional and kind. They are very knowledgeable in what they are doing. They were…read morevery attentive to areas that needed attention and were constantly checking in to see if what they were doing was okay or not to make adjustments. Highly recommend getting a couples massage here or solo massage. Their pricing is also very reasonable! Also, loved the hot stones and more active massage compared to traditional massages.

I liked this spa a few years back, but lately not so much for different reasons but this is the…read morelatest. The "manager" who hangs out in the front checking guests in talks very loudly which doesn't add much to your tranquillity while waiting in the lobby. During the massage, there was banging going on on the floor above me. It sounded like someone was moving boxes and people walking. I can remember hearing noises multiple times while I was there in the past as well. This detracts from the peaceful calm you hope to enjoy during the massage.

We were a party of four. I would like to say the masseuse that each of us were given were…read moreexcellent. They were indeed some of the best masseuses we have had in the Southeast. The Tuscany team at the front desk was very unprofessional on 11/29/24 at 9:30 a.m. There were many things that were unprofessional and unkind that happen that morning but what I took offense to most was not being offered the use of the women locker/change room. We thought that you were a small facility that didn't have this amenity. It was only after we were leaving we realized that there were other clients with robes on sitting in the waiting room that there was a women change room. There is definitely a need for customer sensitivity training.

First off I have been looking for a good massage therapist for a minute. There are so many options…read morein Augusta but none of them made me feel like I was more than an appointment on their schedule. The therapist at recovery massage not only did a great job with my aches and pains from my car accident but her specializations let her home in on exactly what I needed and she helped me create a plan for my healing. If I am going to pay for services I definitely want them to be with my time and effort. The atmosphere is super peaceful and a plus in my book. A definite recommendation on this place.

A most excellent massage. Probably the best I've ever had. It was so good I bought gift…read morecertificates for my sister and my niece. Thanks! I'll be back!

I debated leaving this review as I have had great experience with previous massages and facials- my…read moremost recent being in May. I went this past weekend for a massage and facial and left a bit dissapointed. My massage was great, even though I think it's absurd to pay extra for aromatherapy when that literally sets the tone and vibe for a massage. The masseuse did a wonderful job addressing my problem areas. On to my facial- the esthetician, Raleigh, was friendly. I scheduled the dermaplane facial. She didn't assess my skin before the facial, didn't ask about problem areas, didn't even tell me what she planned to do for my face. I let her know that I was interested the Oxygen facial and wanted her input for what I was trying to achieve for my skin- brightening and even texture, but said I'll let her tell me what my skin needs. Her only response was "this is a dermaplane facial". And that was it. After it started I asked if there was a heated blanket on the bed as it was cold. She checked and said there wasn't. That's it. She continually used a lukewarm, thin rag on my face through out the session. Afterwards, as I was getting up to my robe back on, I noticed Ordinary skin products on the counter. Not sure if this was used on my face but this is a dissapointment that they utilize these cheap products on anyone given how expensive their services are. When I walked out of the room, she showed me to my locker, said thank you and that was all. Nothing telling me about my skin or services as others had done in this very place. Overall this service alone has deterred me from coming back as I can get better services, better product elsewhere. It felt rushed and almost like she was there to do her job only, not to offer the customer experience one expects when coming to the Retreat.

I booked a massage & a facial. The massage therapist checked in often on the pressure, comfort and…read moreareas that needed attention. Facial was excellent, my skin is glowing and soft. The spa area was relaxing, warm & private.