I want to warn others about what I believe are deceptive practices at Orangetheory on 14th St in DC. What appears to be a simple introductory membership is actually a two-month commitment due to the 30-day cancellation policy that's never clearly explained. Based on another review from a few months ago on Google, this seems to be a recurring issue at this location. I signed up for a 2-week unlimited trial and was pressured that same day into purchasing a "month unlimited" package. Despite multiple emails and phone calls while they convinced me to buy the discounted introductory unlimited first month, no one ever mentioned the 30-day cancellation policy. That crucial detail was buried in fine print of the contract (sent as an attachment after they got me to verbally commit), but not included in the body of detailed emails they did send with reminders about everything else. I called to cancel before the date that had been emailed to me as my regular the renewal date, and the manager assured me it was taken care of. He told me I wouldn't be charged again and he would follow up if there were any issues. No one followed up, but 10 days later I was charged $232. When I called to contacted them to dispute the charge, the managers refused to refund me--even after admitting they had forgotten to send some of the introductory materials and had verbally confirmed my cancellation previously. While the coaches seemed good, the management's approach to billing and communication felt dishonest and predatory. read more

I came here for fitness accountability and I've gained this and so much more. From the amazing staff who greet you by name every time you show up, to the fearless and dedicated coaches who guide you through each workout making 60-minutes a breeze, I find myself grounded and swiftly achieving my fitness goals. At just over one month, I'm down five pounds, stronger than ever mentally/physically, and deeply integrated into a generously kind and welcoming like-minded community. read more

Jessie is the best coach ever and got me back into fitness after a rut. The 90min 3GS are intense but worth it.

This is a mixed review ....the old saying that first impressions matter...the manager on the front desk tonight was not friendly. I identified that it was first time visiting the 14th St location. I had just rejoined at a studio near my house in Atlanta. At the time that I signed, I was told that I could go to another studio in DC with no fee as a premium member. So tonight, I was a visiting member from out of town and did not bring my wallet as I walked from the place I was staying to the studio. Rachel said the fee for premium members is $10 if you are visiting and asked if I had a card to put on file. I shared that I was new to the area and that I will be coming to this studio when I I'm In town for work. She said they don't take Apple wallet via my phone and asked if I could come back at 9am in the morning to put a card on file ?!?!?!? I have been to many studios and for new clients there's always a level of flexibility/latitude given to staff to waive fees / ensure good customer service and experience for 1st time visitors, etc. I found it odd that Rachel who said she was a manager was so bent on applying the letter of the law for a new client who was visiting the 14th St location for the first and had established that I would be there frequently going forward. I walked to the studio so I live in the neighborhood. Coming from the south, I'm used to this sort of treatment when you don't look like the typical clientele who frequents an establishment. I must say this treatment felt very familiar. So if I am in town for two weeks as a visiting member and want to come to the gym everyday paying $10/day is almost the cost of a new membership. I am going to contact someone at corporate who can hopefully be more reasonable than Rachel was tonight. I asked for her to give the owner my cellphone and to have them call me. There was a lot of excuses about how difficult it was for the owner to b contacted ...they don't get involved at the individual locations......lots of excuses giving the air of generally not wanting to be helpful ...,The way she looked seemed like I should not be holding my breathe to hear back from the owner. The way I was treated tonight by Rachel was very disappointing. To end on a positive note, the only reason why this review has 3 stars is because of Jessie, the OT instructor. She is a gem! Really liked her class! Without Jessie,, I would have given this review experience 0 stars. Thanks ..Renee (new member since 5/10/25.....this my 3rd day at an Orangetheory studio since Saturday). read more

Such a great presence at this gym. I am a mom and my son is 2 so it's been a little hard to get back into the groove of working out. Having the OTF membership and different times of classes has helped me be more accountable. Also the staff and coaches are so nice. read more

They are taking COVID precautions very seriously. You have to line up outside 6 feet apart and they let each person into the front desk area and give you hand sanitizer and check your temperature. Then you place your items on a table with a box with your number. There are only 12 - 14 people per class so no one uses any of the same stations or touches any of the same surfaces. They assign you. There are mask only classes and no mask classes. Double check which one you sign up for. The coach calls out how all folks should rotate and leave the room so there's little/no chance of being close to people when rotating and entering and leaving the room. Front desk staff is helpful on the phone if you have any questions or concerns. Y You can still use the bathroom if needed and water refill station. I appreciate all the effort to keep folks safe during a difficult time. They now have gender neutral bathrooms as well. read more

Wonder 14th Street NW - Rowers with minimum two spots in between - Boot Camps Near Me - Washington D.C, District of Columbia

On February 12, 2022, I visited the Orange Theory on 14th street after responding to an advertisement on Facebook/Instagram. It said if I signed up I would receive a free class. I put in my email and did not respond to the repeated calls to get me to come try their studio (see virtual voicemail messages from studio). Finally, after many calls I picked up the phone and the associate convinced me to sign up for a class. They said it would be free and that when I attend I just need to arrive early and fill out my paperwork online before class. I did all that and was at the class. When I arrived to class this morning and checked-in an associate calls me across the room and says, "Are you David!? You need to pay for the class!" I couldn't hear because we were all masked so I walked closer to understand the situation. And she says that because I previously took a class at another Orange Theory I needed to pay for the class. They offered so me sort of preferred rate but by that time i made a decision to leave because I felt disrespected. I was frustrated and said I would leave and take the SoulCycle class around the corner. I even referred a full paying friend to come with me to the class that morning. We both left to go to the SoulCycle Survivor class at 9:30am the team at SoulCycle were welcoming and treated me and my friend with respect. In none of my calls or text with OT did they say I would have to pay for class. In fact, they said it would be free when I chatted with the associate. If they let me know in advance instead of cornering me 20 minutes before class, I may have been more understanding. I wish that they had outlined expectations a little bit better especially since I scheduled this class two weeks in advance. Needless to say I had a very bad experience. I was upset and I just feel my customer experience was not up to par. My friend and I are now probably not going to this OT in the future. I just cannot believe how this experience turned out. read more

Wonder 14th Street NW - Calling multiple times to get me in for free class only to charge me. - Boot Camps Near Me - Washington D.C, District of Columbia

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I always enjoy coming to OTF 14th Street! In addition to getting a great workout, I appreciate how welcoming everyone is from the front desk to the coaches! While all the coaches are great, I often get to join Mel, Chase and Jessie's classes and they are great motivators and make class fun (or as fun as possible )! read more

I've been a faithful member of this gym since 2017, with a brief move hiatus during the pandemic, and now into modern day. I can't say enough good things about this team and every single trainer I experience. Jihad, with his remarkable sense of humor and genuine care for all of us. Tyler, new and always doing his absolute best to give us maximizing tips on form. Chase and his sweet demeanor and positive energy. Before this group, I'd never imagine waking up at 540am to work out at 605am would be something I look forward to. Thanks to every one of you. read more

I have been a member for 5 years and this is the worst studio I've ever had to deal with. The customer service is just terrible. As a premier member spending over $200 a month they frequently give away your spot or even kick you out of class if you're a few minutes late, prior to the "3 minute grace period" ending. I've also seen the receptionist tell people waiting to get into a class that they didn't make it off the waitlist and then proceed to give themselves the spot and take the class. First time in 5 years I'm downgrading my membership because of how this studio is run. Do not recommend!! read more

This is a unique Orangetheory because the studio itself is actually underground. I have been to a lot of classes and different studios and this is the first one I've ever seen that looks like this. There is a TON of space so the storefront is very misleading! In terms of the workout, I love OTF. I really love this location because they have a super convenient 90 minute weekend class. I can never go to other 90 minute classes at other studios around here because they A) usually don't have them or B) they're on a random day like a Friday, when I just want to go home after working all day. Love, love, love OTF! read more

I found out about Orangetheory on Instagram (I engage in a lot of fitness action on IG, so I think the IG universe was speaking to me when I saw the ad). Orangetheory's relatively new 14th St. location is super convenient, so I signed up for a free first class that they had offered via the ad. The workout itself was completely different than my usual go-to workout. Usually I like workout classes that focus on one activity: spin class, barre/yoga class, weights class, etc. However, Orangetheory incorporates several types of exercises with intervals in a "boot camp" style class, from cardio on the indoor rowing machine and treadmill to mat work and weights. The specific workouts change each day (eg endurance/stamina, vs leg or arm day vs strength etc), and you don't know what the structure of the class will be beforehand -- so you just pick a class with a particular instructor and you see what you're going to do when you show up! As a control freak, not knowing what I'm doing would normally concern me, but I suppose it keeps things interesting! :) The studio is large with machines neatly lined up and numbered. Once you pick a number for your first exercise, you have to stay with that number for the whole class: treadmill #12, rower #12, weight station #12. For my first time, it was a bit confusing to keep up with the intervals, but once I got the hang of it, I hit a good groove going back and forth between the stations and machines. In this style of class, the instructor isn't looking or talking to you the entire time, so there's a bit more reliance on self motivation to keep up. That being said, everyone is hooked up to a heart rate monitor that shows your stats on the overhead screens that everyone can see. The instructor can look at those numbers and motivate you to keep it up or step it up! My first impression of the class was like a boot camp or group training session taken to another level. It was definitely a different but fun class for me to check out! The people are really nice and come from all walks of life and fitness levels. The staff and instructors are knowledgeable about form and technique, and they're super motivating as well! The music was energizing and upbeat, and the class was tough -- but a good tough, because I knew I was working hard on strength and stamina! Overall, I had a good first class at Orangetheory! I recommend checking it out at least once and deciding if it's right for you. It's a monthly membership based pricing system, so if you are serious about it and want to make that kind of commitment then it might be a nice alternative to a traditional gym membership! read more

I love OTF! This location is by far my favorite in DC. The staff is super friendly and the coaches are awesome. The work out is challenging but can be modified to meet any fitness level, which is what attracted me to OTF in the first place. If it's your first time you need to show up 30 minutes early, so plan ahead. If you need to cancel a class you have to do so 8 hours before or there is a charge. They're very strict about their policies, but I understand. The studio is always clean and there's plenty of locker space to lock up your stuff. They have special regulations in place for coronavirus and I am very impressed. Class sizes are limited and social distancing is implemented and they are sanitizing in between classes. I am so happy my favorite workout is back open and I feel safe going!! read more

OTF 14th Street has set the bar so high! The facility is incredibly spacious and always spotless. The front desk is helpful and welcoming. The amenities include showers, lockers (with built-in locks), towels, facial wipes, breath mints...the list goes on. And don't even get me started on the coaches! My personal favorite is Demi. She's the cheerleader you didn't know you needed in your life. She's great at motivating you and always knows when to push you a little further (even when you yourself may not think that's possible). But don't be fooled by her smile and contagious laugh. She always makes sure you're pushing that extra 0.1 on the treds and 1 more rep on the floor. It's only 60 minutes of your life, and she makes sure you spend them well! Thank you OTF 14th and especially Demi for making me enjoy working out! read more

Don't do it. When I started off at Orangetheory they made all these promises about how I could go to any Orangetheory across the country and use the facilities if I get the premier membership. Well I joined for $169 a month, then they upped it to $195 and I stuck with them because I didn't have any alternatives I felt like...well now this Orangetheory would like me to sign up for $230 so I can stop being charged $10.06 for each class and on principle I refuse. As a courtesy for being a long time member I asked if the fee could be waived based on promises that were made to me when I signed up, rude "manager" told me "that's just their policy." I know they have a special right now, but don't do it, a few months in they'll bamboozle you into increase fee and they used to have good coaches here who made class fun, now it's mediocre at best. Vida down the street is more bang for your buck. I'm looking for another exercise regime and I'll post when I find it but OTF is a scam and it's disappointin. read more

As far as the workout: OTF follows one overarching formula: treadmill running, rowing machines, and floor exercises, all designed to keep your heart rate up to maximize caloric burn. They do not repeat workouts, so each time you will be doing a different combination of those 3 sections. The floor exercises can include free weights, bosu exercises, TRX moves, and bodyweight exercises. Having been going to class at least twice per week since they opened, I've seen definite improvement in my strength and endurance. As far as this studio location: I've been to a few other OTF studios, and 14th Street is definitely one of the nicer locations. The gym is spacious and there are multiple showers for use after class, complete with shampoo, conditioner, and body wash. I've never had trouble getting a locker before class, or a shower after. Overall, I really like this workout and if I lived a little closer to this location I would upgrade to an unlimited membership in a heartbeat. My only frustrations lie in the price (it's gone up significantly since I started with OTF in 2015) and the flexibility. When I travel for work I am gone for weeks at a time, and OTF hasn't made its way to Asia just yet so I'm often struggling to take all of my classes for the month before they expire. It would be great to have some sort of rollover program! Other than that, my results speak for themselves, and I'll continue to go whenever I can :) read more

I was looking for a new workout routine when I heard that Orangetheory Fitness (OTF) was opening a new location in Logan Circle, walking distance from my apartment. I have friends who have been doing OTF and were telling me about it, so the opening of the new studio seemed like a good time to start a new workout. I was in the very first class OTF 14th St hosted near the end of August 2017 during their VIP week - it kicked my butt (I had not really worked out in months), but in a good way. Unfortunately the TVs weren't working that first morning, but I was impressed that was the only snafu the very first day they were open for business. Since their opening, I have been doing OTF classes three times a week, mostly in the morning before work with an occasional Saturday or Sunday morning class. The 6:15 am class is very popular so signing up for that way in advance has seemed to be the only strategy to work to ensure getting into that class. While waking up early is painful, the 5 am classes are not as crowded so you get more individual attention from the coaches. Luckily the music they play during classes is so upbeat and fun that it really gets you pumped and awake at 5 am! The coaches at OTF 14th St are all fantastic - I have taken classes with Myke, Tiffany, Devon, and Chuck. They all are incredibly motivating, friendly, patient, and really make sure that everyone is doing the exercises properly. The other staff is also great and every time a new client comes for their first workout, they make sure they know what OTF is, how the class works, and introduce them to the coach before class starts. The other things I have been liking about OTF, as a whole, are: 1. You wear a heart rate monitor during class and can see your stats in real time as you work out - this is very motivating for me 2. Every workout is different - no two classes are the same, so you don't get bored 3. You can sign up for classes via the internet or the OTF app. It's also very easy to cancel classes (make sure to do that at least 8 hours in advance) if needed. 4. It's easy to go to a class at another OTF studio in the DC area - there are a ton to choose from in the DC/Virginia/Maryland area. I went to the Ballston location last week, and will probably do occasional classes at the Rosslyn studio since i work in Arlington. 5. Right after class, you get your final stats emailed to you and they are also available on the app. Also on the app, you can set goals for yourself (# of workouts, calories burned, etc) which can help not get bored as well. The membership prices seem to be on par with other gyms/studios in the area, if not a little cheaper. The only bad thing is that now with Jeni's ice cream open next door, I may have post-evening workout treats that will undo some of the calorie burn at OTF! :) read more

Looking for a full-body, different every day, energy inspired workout, suitable for allllll fitness levels? OTF is the answer. Here's a quick and dirty of the Pros and Cons from this girl's perspective - Pro: (1) full-body work. You'll hit the treadmill, row machine and the floor every workout. Not a runner and/or intimidated by treadmill time? No worries; there's a great workout for all levels - power walkers rejoice! Joggers and Runners are not left out. You push yourself w/ the encouragement of the coaches and work to your own potential. (2) Heart rate monitoring (HRM). I like the monitor (the one that goes around the arm vs around torso) because it gives me motivation to either work harder or to chill. You do not need a monitor to enjoy the benefits of OTF! If you need or want to see your caloric burn and/or the number of minutes in the orange or red zones, the monitor is great. If you're not interested in that data (or the post-work summery) then skip spending the extra money on purchasing a monitor. (3) the 8-hour cancellation window. (4) some of the coaches. I prefer some over others simply because of their playlist. Cons: (1) the bait and switch on those HRMs. If you take advantage of the "first class free" opportunity, the studio will loan you an arm HRM. I fell in love w/ the concept. I sign up, still thinking I cld continue to borrow a HRM. No one said anything to me abt having to purchase the HRM...I go to my second class and borrow the HRM for the torso. Hated it. Third class, I ask to borrow arm monitor. Told nope! They're reserved for first timers but I cld buy one. Shady! Ugh! (2) the ridiculous race towards a favorite station. Each treadmill, rower, and mat space is identified by a station number. If you're on treadmill #11, you'll use tower #11 and mat space #11. People get real possessive of their favorite. Annoying! Try it for yourself - and hey, first class is free so why not!! read more

Terrible first experience at Orange Theory. The staff was rude and clearly wanted to shut down for the night. Would never recommend to a friend and will not be going back to this location read more

I'm shocked by the negative feedback about the front desk staff because they're all super nice! I don't think anyone would steal anything either. I literally left my engagement ring there once, and Krista, one of the front desk staff members, not only found it, saved it, and then had me describe it/show a picture to get it back. Which I really appreciated! She's also gone out of her way to help me when I got stuck on the metro in a panic to avoid fees. Abbey the manager is so sweet, and I don't think has a rude bone in her body. They're not magicians, you can't expect them to fix corporate policies. They were pretty clear you have to buy the monitors when they presented the packages. The coaches are all amazing and make you feel great about yourself! Whenever I go to my sisters OTF back home, it's not even half as good. Their playlists don't even touch Demi's cool down tracks. I hate working out and I complain that it was horrible at the end of every class. Deep down I love it. I'm not a super fit person by any stretch of the imagination, but the coaches make me feel like I'm Lebron James when I leave. If you're deciding who's class to try (and these are in no specific order): Tiffany is the head coach. She'll take care of you and make sure you have your form down. She's super warm/welcoming and makes you want to come back. Her playlists are full of pop angst, great for lifting. Tiffany was actually the instructor for my first class, and the reason I joined. She made me feel comfortable and made sure I didn't die. Demi is a caffeinated ray of sunshine. Honestly, though, you can tell she loves what she does, and it makes it so much more fun. Demi makes me want to quit my 9-5 just so I could be half as happy as she is. She isn't afraid to mess with you or push you. She has a great Bey vs Jay playlist, and her birthday playlist was fantastic. Myke loves a good motivational quote and will get you amped about living. He's really energetic and does whatever he can to make you smile so the rower doesn't seem so bad. You can't leave Mykes class feeling bad about yourself, it's impossible. His playlist features early 2000's hip hop magic you didn't know you needed in your life. Chuck is really intense, in a good way. He takes it very seriously. For some reason, I always get the most splat points in his class. He terrifies me a little bit, but you'll never catch me sneaking a walk in during his class. Oddly, he's really into Taylor Swift and pop music. If you're someone who is into a classic boot camp trainer, he's you're man. Phil is newer to the 14th street scene. He's a nice guy. Haven't figured him out yet, except that he loves a good remix. His entire playlist is remixes. read more

Loved the concept of the class! Staff was super helpful with it being my first time. Walked me through how everything worked and the class itself was intense. They always mix it up and never repeat a class. Classes consist of the treadmill, rower and some floor work. It is a fast paced, calorie burning class! They have monthly packages and memberships to choose from too. Comes with lockers and some showers and basic amenities! read more

OTF is a great organization to work for. I have been working with them for several months as a subcontractor and they don't only promote health but also value people. Each employee is very friendly and professional. My wife and few of our friends joined their fitness classes and they absolutely love it. read more

I came here for a trial class a few weeks ago. I enjoyed the class - I thought the staff did a good job explaining the class format and I liked the fast paced, high intensity workout. However, it left a bad taste in my mouth that my expensive sunglasses were stolen from the studio during my workout. I reached out to the manager a few times. She claimed that she would review the security camera footage to see what happened, but her description of what she viewed was inaccurate, and she brushed off my concern that a member of the studio had potentially stolen something. I also never got a response to my last email expressing this sentiment. My experience makes me very hesitant to return. read more

The workouts and instructors are great, but I am so frustrated with the customer service. They just do not care about their members at all. I'm a founding member and I've been really annoyed by how unhelpful the front desk is whenever you need anything. I finally decided to cancel my membership, 30 days' in advance yet because it's 3 days after I was billed I have to continue going for 2 more months and be billed $200 yet again. My long term membership and founding status means nothing. I said I would no longer recommend OTF to others when I otherwise would have and the woman at the front desk was like "ok, whatever." If you join just prepared to be nickel and dimes at every turn. read more

I took my 2nd class this week with Tiffany. She is high-energy and gives helpful feedback about form. Plus, she has great music! I highly recommend her class! The front desk was not super friendly, but I assumed they are shy...? Hmm. read more

I liked the place and I liked the intensive workout but I always had the price to be too steep (I was unlimited). I went to my free class and afterward, a front desk lady started talking me into joining. She had a big mouth, she promised two (2) things that sealed the deal for me: 1) "We have no 30 days prior notification of cancellation of membership" 2) If I did not lose 8lbs by the end of the month or was unsatisfied I got a full refund of my money. Cool! I signed in and thought I was all set. My month of try out was coming to an end, due to money and a trip I have planned I wanted to cancel it. (Since there is no prior notification needed I could just walk in and cancel it, right?) NO! apparently the lady how made me seal the deal lied completely in my face. The "no prior notification needed" was a lie and you do need a 30-day notification. Regarding the money back, corporate just got back to me with an email and a form of "30-day back guarantee". That form was NEVER presented to me for signing. The front desk is allowed to say that you can ask for your money back if you feel like it was not worth it, but they NEVER give you a form that you must fill out in order to make it "OFFICIAL". If you want to try this location and are in it for the long hall and have the money, you are better off elsewhere. If you are about to finish your first month with them ASK FOR THE "30-DAY MONEY BACK GUARANTEE". I really liked the classes and the coaches, but the management and the front desk staff are just un-trained and bad-informed people. Promising stuff that OTF never will give. Bottom line just goes to a regular gym with a regular monthly price and give it your best. Not worth it. Just lies after lies. read more

I had the fortune of being offered a free hr long class through my job. Orangetheory fitness opened my eyes to a new way of working out- not necessarily in terms of exercises, but the physiology behind what I was doing . Usually when I work out, I assume the faster my heart is going , the more calories Im burning/the better . However , understanding what my optimal heart rate zone was helped me to pace myself through exercises . As someone who suffers from shin splints often, it's helpful for me to know when I can slow down or am working unnecessarily hard . I noticed that even though some of my coworkers stayed in the red zone (ultimate burn) by the end of the work out we had burned practically the same amount of calories . I don't mean to imply that Orange Theory doesn't encourage you to push yourself. The treadmill inclines, and floor exercise blocks definitely provided a challenge . The class was half cardio and half weight training; you get to pick your own weights and pace so you can get a really good workout in. Nevertheless, Orange theory helps you get optimal benefit from your work out . If the price wasn't so high I would definitely go back ! read more

Go to demi for training and anything in general. The reason I go to this OTF is because of her instead if the navy yard which is closer for me, the classes she does are more fun and I like her style better than other instructors too. read more

The best thing about Orangetheory Fitness is the ability to go at my own pace yet be challenged and get a great workout. The staff at 14th Street was so nice and very helpful -- they made me feel welcome and comfortable! read more