I came in to have a bonded retainer repaired by Dr. Han that had been stable for 18 years. Prior to…read morethe repair, I did not have a visible gap between my front teeth. Within about two weeks after the retainer was reattached, I developed a visible gap between my front teeth that had not been there before. When I returned to the office, my concern was repeatedly dismissed. Multiple staff members were brought in and I was repeatedly told my teeth "had not moved," despite the gap being clearly visible to me and multiple people in my life. They relied heavily on a 3D scan they had taken two weeks earlier when they originally repaired the retainer. The scan generates both a regular image and a 3D model. They claimed the "model" showed a gap even though the "photo" did not, attributing the difference to saliva. I asked them to do a new scan and compare the images side-by-side. The new scan photo clearly showed a visible gap. However, they were never able to overlay the images, add scale bars, or consistently display the scans side-by-side. I was also given conflicting explanations about why they could not open the updated 3D model. The owner (Dr. Hand) said it couldn't be opened in that room specifically and we couldn't wait to open it in another room when it emptied out, while the technician said the 3D printing company generated the model and they could not access it directly. Even their explanations did not align. At one point I explained that the gap appeared to have increased from roughly 0.25 mm to around 1 mm. The owner responded that maybe it moved "microns, not millimeters," even though that is essentially what I had already said (~750 microns = 0.75 mm). She acted as though I did not understand the difference between microns and millimeters, despite the fact that I literally run a scientific research lab working with nanoparticles and microneedles. After over two hours of advocating for myself, I requested that the bonded retainer be removed because I was concerned it had been reattached in a way that was no longer passive. Once it was removed, they gave me a removable retainer made from the scan before the gap developed. They did not charge me for this visit. After only a few hours of wearing the removable retainer, the gap had already started to close. By the next day, it had essentially closed completely. The retainer caused significant soreness and I could not even bite into food normally, which further confirmed that real tooth movement had occurred. They had also told me that if my teeth had truly moved, the retainer made from the earlier scan would not fit anymore, which is simply not true and not how aligner systems like Invisalign work. Overall, this was one of the worst patient experiences I have had. I would have preferred a respectful, collaborative discussion instead of having multiple people repeatedly insist that nothing had changed when it clearly had.

This was a really good experience coming to this dentist. As soon as I got in, I was greeted with a…read morenice receptionist who took my insurance cards and check me in right away. I didn't have to wait long before the dental assistant brought me back took x-rays and within a short period of time, Dr. Hand came in and evaluated my teeth. She was very knowledgeable on dental care and very professional. Also, within a short amount of time, the dental hygienist came in and cleaned my teeth. The clinic was very clean and very efficient. With my prior dentist they closed without announcement and referred me to their sister company, which made an appointment for me four months after my due date, which was scheduled for February this year. As soon as I discovered this office, I was able to get an appointment within three days. I will definitely be recommending to the office to friends and family.

I went to Rio Rancho Smiles because I had a broken tooth. At the time, they took care of me and…read moreremoved it. Before I left, they gave me an out-the-door price. They billed my insurance and I paid the remaining balance in cash like I was told. Everything was supposedly paid and done. Six months later, out of nowhere, they started sending me a bill saying I still owe them money. I called and asked what the bill was even for since I haven't been back to the dentist. They told me it was for that same visit. I explained that I already paid exactly what they told me to pay that day. Now they won't stop harassing me with bills and text messages trying to charge me more money. This feels extremely dishonest and unprofessional. If there was an issue with billing, it should have been handled at the time, not half a year later. I do NOT recommend this place. If you decide to go here, be very careful and watch out for hidden charges. It feels like they are more than willing to rip people off after the fact.

I have called they ran my social over the phone - I told them who my insurance was and that I have…read moreyet to get a dental card - they scheduled me abs then I come in and they say we can't Find your insurance when I was told previously I was - so not only did I drive to get there but then to be turned around - no call ahead to say hello we wanted to get this information so that you do not need to drive in . Not a good experience at all .

Now waiting over 10 days since 5-25 for call from this office as the location lost denture and will…read morenot call me back to schedule or let me know status since Vanessa Garcia took over practice from Dr. Pisotti. Took over $7,000.00 from me to now be completely ignored and no one in office helping.

Dr. Garcia is a mystery to me. She fired me as a patient and for the life of me, I cannot figure…read moreout why. I assumed she was simply moving from that practice or no longer accepting my insurance but my husband is also a patient and he did not receive a letter. I have tried calling her to see if there was a mistake but she has not returned my call. I'm usually every dentists dream as I have no dental issues and just need cleaning. I'm friends with her hygienist and the other dentist at that practice (he has since moved). I have never been fired as a patient by anyone before. It's truly just so strange!

Came in for a crown. VERY nervous throughout the procedure (well actually, days before, also). Dr…read more Bao is compassionate, understanding and gentle. His staff is great. Professional and kind at once. I highly recommend Dr. Bao for all of your dental needs.

I was looking for a new dentist and a friend suggested this office. I called to make an…read moreappointment and from the start I was impressed. The staff was friendly and helpful. They did everything to make sure I got what I needed for the appointment. The communication before was amazing and professional. The day of the appointment I did not have wait very long and the provider was friendly and explained everything. They did not drag out the appointment they took care of business. I would suggest this place.

I loved my old dentist but their office held a lot of memories of my deceased husband so it was…read moretime for a change. I've never had a cavity in my life but I had to have a feeding tube and that ate through my teeth completely! I've been scared to get it treated because I've never needed such extensive dental treatment done. This office is amazing! Everyone is SO nice! They offer IV sedation for ANY dental service - including cleaning - and each station has a patient TV in front of where you look AND above the chair for you to look at and zone out! The dentist himself was really reassuring and never showed any judgment. I felt like I was in great hands the whole time and was eager to book my treatments to get everything handled. I highly recommend them!

I was apprehensive about going to a new dentist but the experience was very friendly and nice. All…read moreof the staff was friendly and helpful. I had to start the process of getting two crowns and it was okay. I hate this process but Dr. Marshall and his staff made an unpleasant process tolerable. The pain factor was minimal to none , which is always a good thing. So far so good. I'm pleased with this Doctor and his office staff. Rachelle cleaned my teeth and she was very gentle. Thank you guys! UPDATE! When I went back for the permanent two crowns in the front they didn't match. The team went for another match and another and the lab just couldn't get it right. It was the two teeth on either side of the center front bottom teeth. So, it was pretty obvious when they didn't match. This last time, they didn't match again so Dr. Marshall said he would replace all 4 crowns (he didn't do the center two) so they will match. The temporaries look fantastic! I'm waiting for the permanent ones. Fingers crossed, but I'm sure they will be beautiful!!! They really work with you!!!

Dr. Rainey, Mia and Jessica - amazing staff. Am terrified of dentists and this staff showed me what…read moretrue compassion is, from reception to the dentist. Cannot recommend this team highly enough with the fine work they perform and "TruCare" of their patients.

I have been a patient of Dr. Nieto at TruCare Dental on McMahon St. in Rio Rancho. I see him and…read morehis staff for general dental check ups, deep cleaning and gum issues. It has been easy to get appointments with him and he and his staff have been very professional. I had a deep cleaning which can be very painful, but the technician who does the work is excellent and gives anesthetic during the cleaning so it is not painful. I am very pleased with TruCare Dental.

AVOID! Nothing but problems here. We had check ups at our other dentist a few months before going…read morehere. Once here, everything needs a crown or some work he said. Their "preventative" work is to put a crown on every tooth. You have to prepay for work, and when we cancelled the appointment it took months to get our money, over $1k, back. Insurance says copays were way too high. Look up their older Google reviews and you'll see all the other issues from the past. Shady to say the least.

I highly recommend East Mountain Dentistry for any service (routine exams and cleanings to dental…read moreimplants). Dr. Kozlov and staff are kind, trustworthy and professional. After retiring from the military I moved the whole family back to NM from the D.C. area. I can honestly say that this practice is top among all that our family has encountered over the years in multiple locations. Dr. Kozlov is intelligent, energetic and putting in the hard work to establish a reputable practice. He has brought to the East Mountain area all of his knowledge and expertise and has added the latest in high-tech, sophisticated dental equipment to his practice in order to address all his patient's needs. This practice is about more than running a family business. I can honestly state that they care about patient outcomes and diligently strive to provide excellent service. I encourage anyone seeking quality dental care to try East Mountain Dentistry for themselves and not be dissuaded based upon fictitious reviews meant to cast doubt and cause harm. My family and I will continue to utilize this practice!

Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

I am giving this location one star solely because the clinical staff who took care of my teeth and…read morethe initial phone receptionist were polite and kind. Otherwise, they deserve zero stars for their completely unprofessional front desk behavior and terrible management. I took a half-day off work for a 3:30 PM appointment. While I was already frustrated by being charged at every consecutive visit, I asked the front desk staff member, Cole, for a clear explanation of the billing. He gave me a completely cold reception. While we were trying to resolve a payment issue due to an expired card, I called their office line to find an alternative way to pay. While explaining to the phone representative that the front desk wasn't explaining the charges clearly, Cole interrupted and defensively snapped that he had already explained it. It was incredibly rude and unprofessional. While we both may have been having a stressful day, his customer service was completely unacceptable. Hoping to resolve the situation, I tried to schedule an appointment with the manager last Thursday to explain what happened. I was promised a callback from management that never came. Instead, when I arrived for my scheduled appointment the following week, I was told they had canceled my appointment and would no longer service me. While I respect that businesses have their own policies and I have no desire to return, their complete lack of communication and failure to address a customer service issue is deeply disappointing. My advice to anyone visiting this clinic: If you are having a stressful day, need billing clarity, or simply have questions about where your money is going--do not ask. If you question them or ask too many questions, expect to be dropped as a patient