Once a Great Dental Clinic, Now Deeply Disappointing…read more My family has been patients at Family Dental for just over a year. Early on, they earned our trust--they offered appointments that worked for two working parents of three children, and even coordinated back-to-back bookings. The office felt genuinely family-friendly and accommodating. Unfortunately, starting early this year, things took a troubling turn. During a February checkup, two of my children were told they needed multiple procedures: fillings, extractions, and even a crown. I requested to book those immediately but was told they needed to confirm insurance first. I waited over 20 minutes at the desk only to be told they'd call me later with a quote. That call never came. When I followed up, I encountered concerning service. The representative--who I believe is the office manager--was dismissive and twice placed the phone down instead of properly placing me on hold, letting me overhear unrelated conversations with other staff. She repeatedly asked if I was "okay" with the cost, despite me clearly stating it wasn't a problem. Her tone and insistence left me feeling judged, as though I couldn't afford the treatment or didn't understand her explanation. At our next visit, we arrived early for our 1:00 pm appointment and waited nearly five minutes before anyone acknowledged us, despite five staff members being present--including the office manager. When I asked about reimbursement if services weren't received, the response insinuated that I didn't want to pay rather than simply providing clarity. My 8-year-old was especially nervous, and while one kind dental assistant allowed me to accompany her briefly to offer comfort, I was shocked by what my daughter shared afterward. She said the dentist told her the assistant couldn't stay because she had "wasted her time." That's not how you speak to a scared child. To make matters worse, I was nearly charged for an extraction that wasn't performed--only numbing was done. When I tried to clarify at checkout, the office manager repeatedly interrupted me and made it clear she didn't want a conversation. She finally said she'd check with someone "higher up," but I could hear her loud phone conversation where she misrepresented me as refusing to pay for services my child "received." That, on top of everything else--including my daughter saying the dentist was "mean"--solidified our decision: this most recent visit was our last. I understand staffing issues happen, but that doesn't excuse lack of empathy, poor communication, and dismissive treatment. A pediatric-friendly clinic should prioritize kindness and clarity, not frustration and judgment.

If I could give zero stars, I would. The male dentist here is arrogant, rude and lacks bedside…read moremanner. When he got to me, no greeting, no hello, no my name is Dr. - nothing. He was rude and condescending throughout my visit. I don't trust him or anything that he told me. When I asked the woman who brought me back if he was usually so rude to patients and if he failed to greet all of his patients, her response was, "he has other patients to get to." As though that's an acceptable response. He is a nasty set of work. If you hate patients so much - get another job. Any professional that is too busy to greet patients with a simple hello, you know, treating people like they're human, doesn't need to be in business. When I went up to the front they asked if I would like to start scheduling my cleanings there. HELL NO. As a matter of fact, I will never be back again and I'll tell everybody not go to this establishment. I couldn't imagine him working with children. This evil, little man should go out of business. DO NOT GO HERE.

This review is for a root canal performed at Modern Dentistry in Albuquerque…read more The general manager at this location is really caring and proficiently answers all questions as it seems the staff at the front computers are there primarily to check people in. You will be asked to sign forms that you cannot see and they will provide the forms to you only if you ask. They were really good with the estimate they provided ahead of the procedure, so I knew what to expect financially. The team was very kind to reschedule me as I arrived late due to traffic (accident) delays and I arrived at the wrong address - do not put in 2800 Coors as it will not bring you to the right address. This combination of events made me 20 min late even though I had allowed 30 extra minutes of travel time for a 90 min drive. Better to put into your phone the actual name (modern dentistry Albuquerque) or home depot (the office is tucked behind the home pot with no big sign except in front of the office over the front door. If you are more than 10 min late the office may do their best to reschedule you the same day and they will allow you to sit in the sitting area with wifi provided - bring your own water as their water dispenser in the sitting area is broken as of Feb 2023 and no other option is offered. The endodontist, Dr. Wilson, was previously a dentist and is now an endodontist. He uses a microscope to perform his work really well with a set of instruments on a tray, and doesn't use the more modern tools that some endontists now use. He's good about giving info on what he is doing and his dental tech/assistant is really kind and explains additional things if you have questions. Dr. Wilson will sing along to the relatively loud music piped through the intercom of the office - if you do not mind...I kindly provided feedback to him this was not my personal preference as he is drilling in my mouth right next to my ear ...brings back memories of another endodontist in Santa Fe who hums a weird low voice while leaning into the patient during the procedure (felt creepy to me and others in reviews provided similar feedback) - might be soothing to some patients??? So if you'd rather Dr. Wilson not sing, you could kindly ask him ahead of the procedure not to sing and he is super nice, so I'm sure he would kindly oblige. Suggestion: You may want to ask the dental office what pain meds you can safely take before/after your root canal as I was in a lot of pain after the root canal, and no pain meds are provided. Ice and non prescription pain meds were enough to reduce pain once I arrived home. No instructions were provided post procedure and if you need them, perhaps you can ask? CAUTION: Please keep your valuables at hand at this office. As of Feb 2023, there is construction happening at this location and when I left my favorite stainless steel coffee mug in the sitting area, it was gone when I returned from the bathroom and from talking to the front desk. The general manager showed the video of me coming into the front door and did not see that I had tucked my coffee mug under my arm behind my laptop computer - and they actual tried to convince me I had not entered the sitting area with it. I had clearly been drinking the coffee during my entire 2 hour drive, arrived with the mug, and it was stolen from the sitting/waiting area. Three times they asked me to check to ensure it was not left in my truck. There is only one camera at the entrance to the dentist office and none in the waiting area or offices - this might be a consideration for the clinic safety as they continue with construction. My coffee mug (still 1/4 full of black decaf coffee) was stolen from the sitting area and I hope by sharing this that you will be spared the angst that I had in losing something with sentimental value. IMHO it's not the staff who would do this but perhaps the people coming and going. Hope the person that stole it gets as much enjoyment as I did from it - great mug!

I could give zero stars if I could. Ended up paying for "cleaning" and didn't even get a cleaning…read more I am going to look elsewhere for a treatment. This place sucks. They wanted to charge me $7000 for my treatment. Advertising is very misleading instead of cleaning they should say diagnostic because they didn't do no such thing.

I do not recommend this location for adults or children. I had been a patient of perfect teeth on…read morethe westside for years with very few issues, after moving I thought this would be a good transition. I was so wrong! My daughter, who is in a wheelchair and myself both had cleanings. There is only 1 hygienist and she took a min of 1 hour to do the cleaning, in addition to the million xrays they took, just kidding like 18. Way more than the usual 4. She was so rough I sure it looked like a small murder scene and I had sore gums for several days. They were unfriendly, and unaccommodating to my child. I complained before I even left and was told "sorry you feel I was rough but in my defense your teeth were difficult to clean" The dentist also did not care and defended his staff. Sorry for the bad review, but in my defense your service was horrible.

The experiences I had at this office were the best. The staff was courteous, professional, and…read morecomforting. I have a dental phobia but the atmosphere and people within this office made me feel very calm and relaxed. I would highly recommend this office!

I have been going to North Coors Dental since I moved to NM in 2007. They have helped me to keep my…read moreteeth clean and healthy for all these years. From time to time they recommend a product or procedure, but never any sales pressure. I did get a night guard at their recommendation and have never regretted it. The offices ate attractive, the staff friendly.

Dr. Taylor Leeper was very thorough and gave me a great referral to put in a permanent tooth. She…read morealso put on my permanent cap which has worked out perfectly. I hardly know it is there. It feels like my original tooth. I can't say the same for a cap that I got put on in California, because food gets trapped in there and I always have to find a toothpick or dental floss to get it out. Great job Dr. Taylor Leeper. She is also very professional and knows a lot about her profession!

Fantastic experience with this dental office and Dr. Burke for myself and my family. Everyone is…read morealways kind, professional, and Dr. Burke is a very straight shooter, always explaining what he's seeing and providing options without any pressure. His staff also seem really happy and like they really enjoy working there! Was looking for somewhere to leave a review and saw there was a weirdly low number here on Yelp, which can make it hard to suss a spot out, (but there are like 700 five star reviews on google so def check that out if you need a push!) :)

Dr Burk is very nice, friendly, and knowledgeable. This was my first visit and I went for a…read morecleaning / X-rays, the annual exam. Isabella, the dental hygienist, was kind and did a fabulous job cleaning my teeth. Allie, dental assistant, was very kind as well. I am 75, have Parkinson's, and every one in the office went out of their way to make my visit as comfortable as possible.

My husband I enjoy the personal care that we get from this dentist. He has done a lot of work on…read moreour teeth and we couldn't be happier! We give the dentist and his staff five stars and is highly recommended. Loren and Teresa Morrison

Now waiting over 10 days since 5-25 for call from this office as the location lost denture and will…read morenot call me back to schedule or let me know status since Vanessa Garcia took over practice from Dr. Pisotti. Took over $7,000.00 from me to now be completely ignored and no one in office helping.

First of all. They cant even pick up the phone to acknowledge that you have called. They simply put…read moreyou on hold without saying anything so you don't even know if somebody actually picked up the phone and has you on hold or if it was a phone error. Rude!!!!!!!! Wish you could seperate departments for a review. But the back end was always pleasant. But the front needs serious help with their mannerisms.

im very disappointed in the professionalism of the staff even with an appointment I was asked if I…read morecould return at a later date. I had work done here about six months ago and well I could feel my fillings and when I called to schedule a appointment to check the work they provided I was told the next available appointment time would be in 3 months well it's been three months and I was asked to return on a later date yet again. I would not recommend comfort dental to my worst enemy even when they numbed my gums I fell the needle by my nasal passage where I felt like I could not breath don't go there...............

This is my first experience with sliding scale cost dental care, and this clinic has far exceeded…read moremy expectations. It was easy to get an appointment within a few days of my first call, the receptionists and billing employees are kind, the professional staff is first rate, and the price for low-income qualifying patients is excellent. I consider myself very lucky to be able to go here and get such fine dental care.

From the owner: South Valley Dental has fast, convenient, community oriented service.read more

this is the second time i've been rescheduled for a appointment and when i show up for the new date…read morethey give me they have no idea who scheduled the date these people need to know what there doing at the front desk! this has interfered with my job now and taking my kid into school later and by them speaking spanish thinking i don't know what there saying they are wrong that was my first language they are rude and i will be changing dentist i've not had so much trouble with appointments at anytime with other dental places except this one !! i am very upset with this place they have another dental place on san pedro i changed to this one because it was closer now i regret driving the distance because of the trouble i've had with this place i'll drive the distance to another place

I brought my son here twice a year for 3 years, they never took x-rays. I just went to a new…read morepediatric dentist and they found NINE cavities! He had to be admitted to the hospital for full dental rehab because the dentists at Route 66 don't give a crap about their patients. Do yourself a favor and go somewhere else!!