This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

My car broke down. Called the owner who was out of town. He called Phelps Towing and had Todd from…read morethat business tow my car to Crank-n-Go! Todd also drove me to church in his tow truck! Now that is quality service Bill Hewitt at Crank-n-Go and Todd at Phelps Towing!

My car broke down after visiting my sister back home in Jackson for her birthday. Luckily, we were…read morenot far from town and were able to get help. I had my car towed to Crank-n-Go after a quick Google search as I no longer live in the area and had no idea where to go. I've gone to other Jackson area places when I lived there and nothing but hassle. I digress. Google has this rated at 4.9 and the choice was made. Bill and his crew are absolute gems to work with. He called me first thing Monday morning and asked me what the problem was. Unfortunately, it was nothing good and much more expensive than I had hoped, but that's how it is with cars sometimes. When I picked up my vehicle, they made sure to show me the damaged parts and even lifted the car so I could see underneath. I honestly had never seen the underside of my car ever. They even sealed up a crack in my exhaust that GM quoted me over $2k to fix. The car runs as it should and I have been driving it all over the state ever since. Bill also texted to check up on the car's performance a few days later, which I've never had. Hopefully I don't break down in Jackson again, but if I ever do, it's going there again. Highly recommend.

Got my car towed in and worked on at Jimmie's. Their drivers and mechanics are great!read more

I needed to get my Excursion checked out before taking it on a long road trip to southwest Florida…read more I talked to Paul in their service department and he said they would work it in. I flooded it trying to start it in the 15-degree weather, called them back and they sent a truck right over for a jump start. I drove to their Michigan Ave shop and left it there a few hours. They checked everything out, got it road ready and had me on my way. Their crew is super helpful and professional. They've won my business from now on!

Needed new rack and pinion. And fix my exhaust. Jim said his son did the work. Yeah well I payed…read morefor brand new car parts. I took to another mechanic after Jim. Because my whole muffler fell off the next day. Was told and witnessed I paid for shit Labor and Rusty Used Parts. Do Not Recommend.

I am so very pleased with the service I received here! I was able to bring my vehicle in quickly…read moreand the repair was completed in a short amount of time. Jim was very pleasant to speak with. I will definitely be a return customer!

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

Don't go here unless you want to be ripped off ,it's the typical bring it in ok it's this ok $200…read moreok great 1 hour later nope it this oh wait no it's this $1000 later still not fixed 100% so good luck

great response time for towing and also reasonable prices with repairs in a timely matterread more

requested a tow for my pickup and even tho it was a friday night and they were super busy they sent…read moreme a tow as quickly as they could. Pat was his name and he was super awesome abs friendly. He got there had my truck loaded and on the road in about 30 mins or less. The ride with his was comfortable and easy good conversation. I would recomm Jimmies towing when they need help and Pat would be my go to guy!! Thank you again Pat for ur awesome towing services!! They accepted my AAA with no issues which was nice!! very valuable with price!