I love living here! Anthony and Jon are friendly and helpful. Scott Micah & Neal are just great at…read morewhat they do. The place is well kept and just plane great!

Worst management staff I've ever encountered. Don't rush to write reviews until you receive your…read morefinal statement after moving out. Read through other reviews and stories about deposit and charges before making a decision to live here. The only decent guys here are the maintenance staff. They charged me $1000+ in addition to my whole deposit for carpet replacement, even though only a single spot was noted during two final inspections. I went to court and lost the case. I thought it was an obvious and easy case and didn't prepare for hearing but they did. I will continue to fight with them through further legal procedures. If you want to roll your dice and unexpectedly go south, let me know and I'll spit out all the hard lessons I learned from dealing with them and the lawsuit.

I've lived here for five months now and I love it. Heather and Kyle were here when I first moved in…read morelike and they were awesome. They've moved out now, but the new management team very friendly and live on site as well. I found the price of apartments here to be super reasonable. My cat can stay too, which is fantastic. As far as I know dogs are not allowed, but some do live here so I could be wrong. Month to month and short term leases are also a plus with me. I've never had any problems with my neighbors, but it is a bummer about smoking on patios, I've been bothered by it as well. The pool and grounds are kept very clean. I've just been informed that pool toys ARE allowed now! There's three trash dumpsters and one recycling dumpster onsite. 24 hour laundry, and you can install in your own apartment. Really decent sized storage closets and balconies. They yards are also pretty big for the price. Covered parking for tenants and guest parking available. I heard about the people checking for open cars when I first moved in but it hasn't happened since. 10PM is the start of quiet hours, which I thought would be annoying but I haven't had any problems with it. I would definitely recommend checking out the apartments here if you're looking for a place.

This place should be avoided at all costs. Garbage apartments that havent been upgraded in…read moreyears..we got the place with holes and cracks up and down the walls and they still had the nerve to keep our deposit even though they know damn well that the walls were messed up already and never got fixed. Also too many loud kids playing in the street screaming and no parents watching...instead they have the managers 13 year old son babysit about 10 kids...absolute nightmare if your looking for a quiet neighborhood. I will not miss this place.

Our personal experience from that housing facility was awful. We lived there for 3(three) years…read more The manager, Jenna, is only good for public relations, she doesn't know how to do her job properly, and this is one of the reasons that the apartments are "overpriced huts". All the times that we had some problems, she confirmed that they would fix the problems, but in reality, they did not have done proper repairs and maintenance for the simple reason that they did not care. They are there only to collect the rent fees. The maintenance staff is quick to come "to fix any problem" but in reality, they put "band aids" so there is accumulation and increase of the problems. The apartment that we lived in, had signs of mold and silverfish, and any time that we mentioned this problem to maintenance personnel and more specifically to Jorge he said to us to clean the walls with cleaning solutions against the mold, and to throw away the silverfish from the light of the ceiling. If this is not ridiculous, disrespectful and unprofessional, the neglect of maintenance of the building is for sure. The result was two times, the dirty water from the washing machines from the apartments vertically above us to run and to fill in our apartment from the washing machine drain pipe. Water filled the floor and of course these things happened after hours, we had to wait for maintenance to arrive to do something to fix it. Meanwhile our home became flooded with dirty water. In addition, there was mold in many parts of the apartment that we were trying to clean. Both me and my wife are asthmatic, we mentioned this problem to manager Jenna, but "fall on deaf ears". The bathroom was another issue, constantly problems with the sink and the toilet. We were lucky compared to some other neighbors who had sewer back up in their apartment. As regards the external broad area of the housing community, every night there were visits of transients, dealers, and "dumpster-divers", In simple words, it is an overpriced dumpster. Stay far away and save your money.

This has been a great apartment complex to live in. The Manager, Jenna, is wonderful to work with…read more I personally have experience with her, Jenna's patience, kindness and professionalism is truly appreciated. The apartments are nice, maintenance staff are respectful and responsive. I've also had good experience with the leasing consultants. Thank you Jenna and the Mountain Shadows staff.

Although I have never lived here, I did go view an apartment for rent. I was pretty shocked at the…read morecondition of the grounds. I asked the office girl if they had patio restrictions and she said yes although most of the patios looked like homeless people lived there. Trash and broken furniture all over the patios. They allow people to spread their yard junk way beyond the patios into the landscaping. Tons of stuff. There is no air conditioning. The apartments are very dated. They are nice in size but super dated. Its sad to see that these apartments are not taken care of and there aren't more restrictions on what people can put on their patios. Obviously rules are not enforced here. I could never live here due to the trash in most of the patios and the surrounding area. I'll attach photos the next time I am in that area. Its bad.

I just moved out of Edgewood after 14 years. I enjoyed living there and made good friends. Manager…read moreand maintenance were nice and prompt. Unfortunately each year the rent increased 9% and with inflation I finally couldn't afford to live there anymore.

I had the most amazing and relaxing massage at this place. I Highly recommend this place if you're…read morehurting this is a good place to go and get relaxed

Katherine Phillips manages your property as if it were her own property…read more *She is meticulous, thorough, and considerate. * She is respectful of expenses meaning she carefully vets expenditures for quality and cost and is quick with the change over of new tenants. * She has considerable expertise and great judgement. She did let things slip for a relatively short period when she had issues related to health and fire damage. Unfortunately I went to two other agencies for property management due to that and discovered that she is a true gem in her field. I'm glad I'm back in her capable hands. In total I have had 8 years experience working with Key Properties.

Jennifer Alvarado was my sales point person and I cannot imagine anyone with more patience and…read moregrace. She answered question after question over several months and never appeared put-out with my unending queries. if you are in the market for a manufactured home, give Jennifer a call. She will not steer you wrong. It has been a looong hard haul getting into my Clayton Home. I am thrilled with the home so far, but it is early days. The difficulties came from the county permitting process and PG&E. Their requirements for West County have been tightened to the point of discouraging folks from building all together unless you have unlimited funds. I had an old cabin that we disintegrating. I had the cabin demolished and a manufactured home placed on the property. I am a senior on a limited budget and every week a new regulation came up with the associated fees and paperwork to the tune of thousands of extra dollars added to the price of the home and contractor. I expected permit fees but the new regulations are beyond any expected. After 2-1/2 years of back and forth with the county, I am still awaiting the final approval on the permits. HOPEFULLY, all will be complete in the next few weeks. I am a bit concerned about the complaints I have read about Clayton Homes following up with repairs post sales. People often only post reviews to vent rather than posting about positive experiences, so I hope that any repairs I may need are done well and swiftly.

Kelly Ann G. is completely correct. I purchased a new home already set up in the park with a…read moreone-year warranty in place in 2023. Within one month, the primary shower leaked all over my new floors. Initially people tried to help at the sales office but I grew so angry with the delays by the factory in Perris, (an 8-hour drive away from which their imminently unqualified workers drive from), that Robin told me, "I am not their customer" because I didn't buy direct from the sales office, but the man who installed it and sold it to me did. You need to know that the state of California protects manufacted home owners with an additional one-year warranty because without that, I saw the strategy of the factory was to outwait the warranty expiration. Their corporate lawyer told me they would no longer help me after the warranty expired and I had to remind him of my legal rights, which I'm sure he knew. I believe becaause the majority of their buyers here are seniors, they hope to dupe them. It truly amounts to elder abuse. It took me 19-months to get the shower fixed, one I couldn't use for half of the time, after black mold developed. It was so bad I had to move out. My new floor was destroyed. Along the way, the exterior paint proved defective (to which they painted it because I let them know the park was talking). The paint job the factory workers did was abysmal. Paint spattered all over the stone on the unit and pavement because they didn't use tarps, nor did they power wash the dirt off. Ultimately, the shower leakage was due to an defective install at the factory, which had to be torn out and replaced. The shower pan squeaks (it wasn't mounted correctly) and the door had been installed backwards by their factory workers, who Ros Cabral assured me were qualified to install this. They were not. It finally took an outside contractor to fix it. You should see the scraps of lumber they used to build the surround. Now, the mirror in the bath is oxidizing, the door hardware is rusting (they didn't use stainless steel) and the kitchen drawers are falling into the cabinets below because the hardware they used was so cheap. Steer clear of this company. It is and was a nightmare dealing with them. I could go on. This wasn't all. I'm looking forward to moving out of here.

Love the apartment. Newly refurbished and serene . Paint and carpet are complimentary together. The…read moreflow of the layout is good too

We lived at the Overlook for three years from 2017 to 2020. While the Overlook at Fountaingrove may…read morebe one of most expensive apartments in Santa Rosa, we enjoyed every moment of our residence because of its amenities, professional management, great view, townhouse-style floor plan, and nice neighbors. Carole in the office and Ronnie, the maintenance manager are professional and courteous. The Overlook at Fountaingrove usually has a waiting list.