Years ago, I went to the dealership and I said I would never go back. Several months back, we were thinking about buying a Lexus so we went to the dealership to look at one. Let me tell you things have changed! We were warmly greeted when we came in. We were treated very well by the salesman, Mike. He made us a very good offer on a new 2025 Lexus 350 ES and basically gave us a two for one price for interior and interior and exterior protection. The finance manager gave us a nice discount on the extended warranty as well. Maintenance is free for the first year too. The facility is spacious, bright and airy and offers compliant snacks and beverages while you are waiting. I've been there a few times since purchasing for the first maintenance visit and compliant car washed and have been treated very well. I recommend this dealership. read more

I brought my 2000 Lexus LX470 in for an oil change and brake job Saturday 10/04/2025! Woodfield Lexus (Service Advisor Tammie Sage and her tech team), did a GREAT job as usual, performing the needed services smoothly, efficiently and thoroughly! I especially LOVED how they emailed me a VIDEO update/diagnosis of my truck which clearly showed what all my brakes looked like and which parts needed fixing - while I was in their waiting lounge! Never heard of such an awesome service being given anywhere else! They even gave me an awesome loaner (an RX350!) to use while they worked on my truck--such a fast, fun and well equipped truck to get around in! My family has been taking all our Lexuses to this dealer for service for the last 25 years! It's no wonder they continue to thrive and grow! Long live Woodfield Lexus!!! read more

Woodfield Lexus - The inspection video Woodfield Lexus emailed to me while I waited for my 2000 LX470 to get an oil change and brake job! Saturday, 10/04/2025 - Car Dealers Near Me - Schaumburg, Illinois

Arrived there thinking I was about to spend $1200 on a new fuel pump. They found it was a simple fix, promptly repaired it, and didn't even charge me. read more

We had an exceptional experience with Mark and Woodfield Lexus, He was ready to order exactly what we we wanted, but we were able to find a better vehicle and save money! We went car shopping late and ended up still driving out the lot with the car we wanted, The whole Woodfield team stayed late to help us!. They didn't take any shortcuts and went the the car thoroughly, (we last customers to leave and everyone helped out) read more

Bought two cars today with Randy. Such a great experience. Transparent pricing, efficient process, even the trade in valuation was fair and without any back and forth. The whole experience was excellent. Ask for Randy. Couldn't have been better. read more

Woodfield Lexus - Car Dealers Near Me - Schaumburg, Illinois

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Slid on ice & slammed the curb. Woodfield lexus was the closest. Always treated GREAT @ Naperville, thought it would be the same. Service person A L after 2 days said " Ive tried to call your insurer all day long & got the run around, no timley call back or return email." "We dont deal with junk insurance companies, or 3rd party appraisal companies". "Im not dealing with this, return our loaner, & pick up your truck asap". Charged me $235 to estimate repairs, and @ pick up gave me a very blank & generalized written quote, not a specific, detailed line item by item breakdown. Called & emailed AL twice, voice messages, no reaponse. Thee exact same reason he gave for not dealing with my insurer. Called the service director left multiple messages in an afternoon, NO RESPONSE. How the he- - are these people in these jobs? Incompetance abounds. read more

I would like to state that when you have questions and concerns about your purchase. This company will help you out. I had misunderstood my price. Mustafa Dagoglu, my sales personal called and explained everything to me. He did a wonderful job. Buying a car is very stressful. They understand. I would go back and purchase my car again because of their commitment to honesty. read more

I have attempted on two separate occasions years apart to buy a vehicle from woodfield Lexus. The sales staff is so rude and aloof. I emailed and called trying to make a time to come for a test drive and after a week of calling and emailing I bought a genesis. They were rude in person and didn't respond to calls or emails. I don't think the sales staff understands that they are in sales. And car salesman at that. Used cars or brand new Lexus sales staff needs a reality check! In the sales world car salesman and do you want fries with that are the same. Although the fast food worker is much nicer. I'd try another Lexus dealership. They can't be any worse or ruder. read more

Very helpful and was taken care of quickly. They were very nice and friendly. Thank you for everything.

Nice and modern and clean dealership with Sue the sweet greeter who helps direct you to what you need. Staff are great. Cars are nice. All you need to look for your Lexus. read more

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We purchased our present vehicle from this dealer back in 2014. Overall, we have been pleased with our car's reliable performance and the quality of customer service. But once our warranty expired and we had to start paying for previously-covered work out-of-pocket, the service department's fees seemed excessive. We also wondered whether all of the work they performed was absolutely necessary. Here's a case in point: The driver-side seatbelt buckle was not releasing easily when the button was pressed (otherwise the belt retracted normally). We had to bring the car in anyway to address an unrelated issue, so we asked if they would take a look at the buckle. I coyly suggested that perhaps it needed nothing more a squirt of WD-40, but the advisor said a technician would need to make that determination. Well, after examining it, they said the buckle needed to be replaced. They quoted $100 for the new part and $200+ for labor because the driver-side seat would need to be removed to replace the part. We prudently declined. Searching online, it took me less than one minute to find a genuine Lexus replacement buckle for our vehicle. The cost? $10.47 (plus labor, natch). To make a long story short, I did not order this part. A 1/2-second squirt of WD-40 into the buckle completely fixed the problem that Woodfield Lexus was going to charge us $300+ to fix! I love stories with happy endings. Of course, we will continue to bring our car here for service on proprietary (i.e. intelligent) devices that require Lexus expertise. I continue to give this dealership high marks for their professionalism and immaculate facilities, and we will likely purchase our next car from here. But for routine maintenance tasks such as inspections, oil changes, tire rotation, brake pad replacement, etc. and straightforward repairs, we have switched to a dependable and highly skilled mechanic (average 5-star rating on Yelp) who charges considerably less for these services. read more

Woodfield Lexus - How I saved $300+ - Car Dealers Near Me - Schaumburg, Illinois

This car has been in the shop now 3 times since the beginning of this year (2025). It is unreliable. My daughter now drives it to college and it's becoming more and more apparent that this car was the worst purchase I have ever made. read more

I had a repair done at Woodfield Lexus and I was very pleased with the whole experience! Tommy Mulak/ASE Certified Service Consultant was superb! He explained in detail how my car would be taken care of and what needed to be done. He was a pure professional! He explained how the loaner car worked and offered to pair my phone to the loaner! He took his time and did not rush me. He offered me a cup of coffee while I waited for the paperwork to be processed and while they pulled my car around. He went over the repair that was done on my car and explained what was done and the care that was needed on my end. The overall experience was a exceptional and would recommend this fine dealership to all. Thanks again! read more

MUST READ! I purchased a used car from Woodfield Lexus. I thought MAYBE the buying experience would be different from most. WRONG! Actually worse! I'll explain... Part 1) I went to look at two cars and met up with a salesman. We talked, he showed me one car and I asked if I could come back with my wife to look at both cars. Went home, called him to say I'll be there in an hour. I arrive...he's talking to his colleagues, no car in sight, still holding the keys. "Oh sorry, I'll be right with you". 30 minutes later (car wouldn't start) we got to see both cars. Then, instead of talking to us about a used vehicle, his attention was now with a woman who apparently was buying new. We finally got fed up waiting and we searched for him and told him we wanted another salesman. Part 2) Driving away with the car we purchased, I noticed one of the brake lights isn't working...Hmmm, I was shown a list of things they checked over...apparently brake lights are not a priority. Brought it back, they fixed it with a 'Sorry'. Got home and tried to pair my cell phone to the car and the display screen kept turning off then coming back on. I am in electronics and I knew that was a serious problem...power supply, motherboard, etc. Not having the car for more than a day I brought it back and said "I get it's a used car, it would need a little work but this is a serious problem." No phone, no GPS, no radio, no environment control! I talked to the Service Manager after talking to the salesman and he said "No Charge, we have a budget for this type of situation." I was told I would have it back in two weeks. Two weeks later I got a call and said it would be another two weeks. I finally got the call that it was ready, went to the cashier, she smiled and said "that will be $900, please". The invoice was actually $1,800 but they said they were trying to work with me! So..after 20 minutes or so telling the service manager and sales person (who all eventually disappeared) that they can eat that car before I pay $900 for a car I have yet to drive for a day, a cashier came out and said "you're free to go". AND...I get home, give my wife a FOB for the car and I kept the second one. The first time I go to drive the car, it won't start. Changed the battery in the FOB, still didn't work, then I noticed the dealer tag on the key had the initials 'NG' as in NO GOOD! That's another $250 to $400 to replace. Now, a week later, we noticed the car hesitating when accelerating. So, if you want to work with a dealer that cares about the customer and not just making a buck and churning cars from inventory, DO NOT go to Woodfield Lexus. Don't be fooled about the bling and the Lexus facade. Go somewhere where you are valued and the cars are actually inspected and supported. This dealer is why car dealers have a bad reputation. Their rating is 3.5 on Yelp. Should be less. This place used to be better. read more

I purchased a 2018 BMW M5 from Woodfield Lexus for around $70,000 dollars. After signing the papers, the salesman opened the trunk and showed me the factory exhaust was in it. When I got home, I realized they were the catalytic converters! The next day I took the car to BMW and they wanted $3,500 dollars to install them. Then the car broke down in the middle of the road, the dash went black and all electronics shut off. It restarted and ran fine. I told the salesman and asked if they would take it back, he said they didn't take cars back and it was probably just bad gas, because that causes electrical issues. They also said they wouldn't pay $3,500 to have the catalytic converters reinstalled and I should shop for a cheaper price, then they would pay. Later, I took the car to BMW and found out the ECU had also been modified and would not pass the smog check in my state. That's another $300 to fix. Selling a car without catalytic converters is against federal law. It's against the state law to drive a car like this in IL. The offense comes under Class 4 felony in Illinois, which includes charges such as DUI, driving with an invalid license, or automobile theft. When I told them I wanted to return the car and if they wanted to avoid litigation they should take it back, they just replied, "Our user car manager said you were fine with the car when you took it. You knew it had aftermarket exhaust." I did not know it was illegal to drive, unable to be registered in my state, or would cost $3,800 to fix and register in my state! They act like they did nothing wrong because I said I was fine with it before I knew how bad it was, and now I'm just with a 70k dollar chunk of metal I cannot register/drive legally on the road. They also didn't seem to care at all that the expensive car they just sold me broke down within 24 hours. Their best offer was to take the car to presumably, the cheapest shop they could find, to have it "fixed". This is an expensive car and it should be fixed correctly at a BMW dealership. read more

Woodfield Lexus - Car Dealers Near Me - Schaumburg, Illinois

Dont leave your car therd they take parts and tell you a diagnostic cost $900. Everytime you get the car back it runs worse.

I had a great experience at this Lexus dealership. The staff was very friendly I dealt with Paul while I was there. I brought him a difficult scenario with a trade-in, and he and his manager, Robert helped me. I was very happy with the outcome, but I came from three hours away. Before that, I called Paul. He made sure to have the vehicle ready for me when I showed up. Paul was very polite,kind, respectful, and not pushy to make you do a deal that you're not comfortable with. He had let me know that there were a couple of dings and dents on the car before even driving out there. I mean, it was a 2014 Cadillac Escalade, so it was going to have a little bit of imperfections. They were being as transparent as possible with me before I even drove there. The dealership was very nice inside. But I'm so happy with my new SUV I can't thank Paul enough. Also, he can take a joke lol. I would shop there again. Thanks again, Paul. read more

Woodfield Lexus - Car Dealers Near Me - Schaumburg, Illinois

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I had a terrific experience at Woodfield Lexus. Gerri Kogan was absolutely personable and helpful throughout the process. Even after his work day was over, Gerri stayed with us till all our questions were answered and we felt completely comfortable with our decision of purchasing a new car. Buying a car is no one's favorite thing to do, but the service and quality left me and my husband feeling happy and very satisfied with the entire experience. We are very happy with our new car. Couldn't recommend Gerri Kogan and the Woodfield Lexus dealership more! Ellen R. read more

Eugene are salesman was awesome. He was upfront and told us what he thought we didn't need. I told him my budget and he made sure the finance was in my budget read more

I purchased my car here, after months and months of deciding either Toyota or Lexus I choose Lexus midsized Suv, I refuse to go thru another Chicago winter in a FWD vehicle I won't get into my personal business cause it's my business but once they ran my credit the team perked up and saw I meant business, and had purchasing power and didn't have to settle for them My car is a beauty and I smile everyday Not to much wiggle room in pricing Lexus brand sells itself Either you can afford it or don't bother there won't be massive deals Now my hubby purchased his car from McGrath Lexus with definitely a more modernize facility But my car I choose with low miles one owner Lexus certification warranty for 6 years couldn't be beat read more

Woodfield Lexus - Car Dealers Near Me - Schaumburg, Illinois

Been taking my 2000 LX470 here for the last 2 decades! They consistently provide quick and efficient service and provide a great loaner vehicle every time I need to leave the truck in the shop! This time, I needed my worn out rear brakes/rotors and parking brake fixed/replaced! Brought my truck in Saturday 7/13, got an RX loaner, then got the truck back on Tuesday 7/16! My service advisor Faustino (Tino) did a great job communicating with me the whole way through and also provided a discount on the service! read more

I purchased an L-Certified Lexus thru this dealership. When I initially had gone there to look at the vehicle I made it very clear that I felt very comfortable buying L-Certified because I wouldn't have to worry about the vehicle having been in an accident or other issues that might pop up. After the purchase I requested a copy of the Car Fax to put with the title and other paperwork and Mustafa the salesperson tells me in the first line "the vehicle has been in an accident." He said he didn't know this, but I doubt a car dealership takes a vehicle in without looking at the Car Fax. Stupid me for trusting a Lexus dealership to be honest with me and tell me that the vehicle had damage on the report, even minor damage. I thought I would be treated honestly and fairly. Instead I feel like I was misled in order to get a sale. Lesson learned, I won't buy from Woodfield Lexus again and I will not assume just because something is L-Certified and it is at what I think is a reputable dealership that the salesperson will be honest. read more

Typical sales pitch tactics,not a class luxury car dealer. Didn't want bargains on 35k used Tesla " we don't discount our cars by thousands, we can do hundreds " 2 weeks later the car is for 32k ! What a joke, they lost opportunity to sell it for that price to me ,right after arriving, Pathetic,sales , don't go there if you want deal with professionals . read more

Very friendly staff no pressure plenty of inventory to choose from pricing was spot on

I stopped in to look at a used CRV and was met by Greg Stone with a smile and ready to help. The vehicle was being serviced and not available to look at. Greg told me he would call as soon as it was back on the lot. I was at another dealer when he called I and raced back to see it. I loved it and decided to purchase. The whole experience was very pleasant. Greg was very helpful while I was getting insurance so I could get to financing. Lowell in finance was also very nice and helpful. The whole experience was pleasant from beginning to end, though I did feel bad about taking up his valuable time on a busy Saturday with a CRV and not a Lexus he was an absolute professional. I would highly recommend Greg if you're ever at Woodfield Lexus. Top notch dealer and customer service. read more

Salesman (Greg Stone) was not helpful and seemed to not be knowledgeable about vehicle pricing. Price snapshot was ~$6,000 over the True Car invoice and he tried to convince me that the only way he could explain it was to come in to look at a car. Not very good customer service or transparency. read more

Garry Kogan is the best. He was very patient with my wife and I. We knew the Type of Lexus we wanted but weren't very sure on the options. Garry explained everything and made sure we had all our questions fully answered. He was a godsend. We walked away very happy with our purchase of a Lexus ES with a wonderful price. His honesty and demeanor help to ease your mind when dealing with such a tough decision when purchasing a vehicle. Don't hesitate to put your trust in Garry and Woodfield Lexus. First class all the way. The atmosphere is elegant and the staff are all so knowledgeable and easy going. Professionalism to the max. I'll definitely be back for my next Lexus. Darius read more

Woodfield Lexus - 2019 Lexus ES 350 - Car Dealers Near Me - Schaumburg, Illinois

I went to get my car serviced for an oil change and the covers that were inside the hood went missing. I called and told them about the situation and they told me to come in so we did. I arrived at the service area and they just proceeded to show us a service car that didn't have the parts inside and said this car model doesn't have any. I bought multiple cars at this location but no more. I don't appreciate them thinking we are making stuff up. read more

Terrible customer service at the service department. Requested specific service online only to have it completely ignored. Calls to the coordinator and manager only made it worse. After arguing and not getting anywhere simply requested an oil change. Hour and forty five minutes later car still isn't ready. Coordinator said 20 minutes for the oil change, manager said coordinator would never say that. Loaner cars not given for job that require less than 1.5 hours of work. Guess hour forty five is less than that. Brake inspection, that you can do for free at any mechanic shop is $120. I will never take my car back to this place and will recommend everyone I know to Glenview, Arlington or Highland Park. At least they will appreciate your business. read more

Never had we ever had to deal with more BS in buying a car in our lives. My wife and I recently purchased a new car and before we purchased we made key points on to what exactly we wanted on the car and it wasn't much, just the upgraded rims, a tow hitch and the lights that illuminate on the ground when you open the doors and NONE of it was done when we came to pick up our car. Now we take it in today and we're told they can get it done in 2/3 hrs so we will have it by the end of the day, NOPE! Nothing is done and still no parts are ordered. How much lazier can a dealership get? On top of all that we were expecting the car back done today and now have to continue making multiple trips for something that should've been done right the first time. Oh and also couldn't even drive our car back and pick up loaner for all the hassle even considering our newborns car seat is in the back so now had to make even more arrangements that weren't expected. I don't see how all these reviews about Dan Rosen are legit because him and his team have cost us time and money that we are never getting back. read more

I try to negotiate price online with Olivia, she didn't even bother to come back to me with the answer. read more

Woodfield Lexus - After that, no more conversation. - Car Dealers Near Me - Schaumburg, Illinois

The service department is great. The sales team, not so much. I stopped in this location while on my hunt for a very specific vehicle largely because it was in my neighborhood and also because I figured it would be easier to purchase from a local dealer. My sales guy was very nice and knew a lot about the products and offerings. My issue was with the service that is beyond the salesperson's control. I was given a payment and price quote after the test drive. The price was unreasonable. When I left the dealer, I priced shopped online and received 4 quotes that were significantly lower than the price this dealership offered. I then called a dealership and was given a lower price by phone and an assurance that they would beat any offer given to me. Those words suggested the offer was a good one but there was room to go lower. Note the other offers were given online and by phone. Shocking that an online quote and phone call quote could be more competitive than an in person visit. This is even more shocking when I tell you that I did not give the quote I received from Woodfield to the others. In short, I bought from a different dealer and suggest you do the same...... But my vehicle is regularly serviced here because their service team is top notch. read more

Joann Thank you for your reply but understand my dissatisfaction with your dealership has nothing to do with the fact that we were unable to put a deal together but everything to do with the lack of basic common courtesy displayed by your sales person. read more

I'm not hapoy with the service I received from this dealership. I received no Thank You from this company I thought this dealership was customer service oriented it isn't. Buy your car from some where else. The owners need to follow up with customers so they will get the real information. read more

Great service keeps the customers coming back for more. It's been over a decade I've worked with Mark Demma from Schaumburg Lexus and I wouldn't go elsewhere. Mark and his team in Schaumburg are wonderful. The service is topnotch & vehicles are always beyond expectation too. read more

Last Wednesday brought my car for oil change ( usually they do check brakes, fluids level, they wash the car, and it's cost me 120$ ) this time I asked them to check suspension and to see how the transmission works. If it's good - that's good. They charge me 244$ just because of that, but in invoice service 220$ inspections - 0$. They charge me double for oil change just because I asked them to spent 1 min more and check the suspension if there's no loss or something. read more

I really wanted a specific color Lexus UX 250H, but I didn't want to spend too much. I found one at this dealership that was a "leftover" 2020 model with very few miles and a great price. It was the perfect fit for me, except for the fact that I live in Denver and was traveling in NM at the time of purchase....so basically a logistical nightmare! Mark Demma & Greg (Sales Manager) handled everything perfectly! They overnighted me the paperwork clearly labeled where I needed to sign, they took care of shipping arrangements, and I got my beautiful car earlier than expected. The team helped me during what was probably 100+ phone calls, texts, and picture messages always with a great attitude! I was so nervous about this whole process, but it turned out great thanks to Woodfield Lexus. read more

Clark is a horrible service advisor! He did not tell me his first name but he had me drive my car to receive service for a tire repair and then called back two hours later to tell me he couldn't fix it!!! I am now driving my car to Arlington Lexus where they said they can fix it no problem. The "manager" Tony was dumber than a box of rocks. Horrible place, do not waste your time. read more

I'll try to make this review clear,clean, and concise. Could be one of the worst dealers and car experiences I've ever had. Period. When you make an appointment with service and explain the issues you're having with the vehicle, they come up with a hypothesis of what they believe happened to the car and you're left defending yourself about the issue you are having with the vehicle. Understandably you have to ask pointed questions to try to find out what's wrong with the vehicles, but blaming the customer for what's happening to the vehicle is unacceptable. My vehicle has also been damaged numerous times when brought in for service and of course, they'll always say "you brought the vehicle in that way". You try to reach out to management to resolve any issues that service is unequipped to handle and they won't return your phone calls. The owners which are the Resnick group are no better than the top management at the dealership. No return calls. It appears to me that after the sale is made they really could care less about customer service because if you drive in with a $500 car or $100,000 car all customers should be treated equal and respectfully. I wouldn't even waste my tWoodfield Lexus. There are much better Lexus dealerships out there than these guys. Plain and simple just go somewhere else. read more

Communication and customer service are poor. Lots of poor excuses for the lack of professional they should provide. Would not recommend.