I had to grab a few things before the autozone closed. This autozone was by far the best one I have…read morebeen able to shop at. The customer service rep was great! He helped me with finding something and also gave me info on spray paint / paint for my car which I did not know. He has a store full of people and was very mellow and did not rush me at all. I have to say this person definitely needs a promotion and a raise! I will definitely come back and visit!

Navar and Dan were super helpful. Took the time to come out to my car and put in the filters I…read morepurchased. Thanks guys.

Made a pretty good deal work out. Johnny is your guy if you ever want to purchase a car here.read more

Went in with a letter i got in the mail to try to get out of the current loan i'm in. Sat down with…read moreJuliano to go over what our possible options were .. unfortunately couldn't work out a deal but Juliano was very professional and helped my husband and i fully understand the options/ break down of everything. walked away with a better understanding on my loan. thank you !!

I watched all the youtube videos and tried several times to remove the dead headlight on the…read morepassenger side of my 2010 Prius with zero success and much frustration. I went into my local O'Reilly store and the guy on duty didn't hesitate to step out into the freezing parking lot, remove the deadlight (with some difficulty) and put in the new one. No additional charge for services rendered! I'm sure my local auto shop guy would have charged me $100+. Consider me a big fan of the Golf Road, Schaumburg O'Reilly store!!

I purchased brake parts on Advanced Autos website. I used two of there discounts that were…read moreavailable to me and I thought I received a great deal. I dropped my car off at the mechanic this morning and they call me back this afternoon and tell me that they are the wrong parts so I had them order the parts for me. What a freakin hassle. This is the third time this has happened. The first two times I took the parts back to exchange them for the correct parts but with no discount. I feel like this is done intentionally so you are then forced to buy their parts. I will never shop there again.

So, I totally regret not taking auto mechanics when I was in high school. It would have been FAR…read moremore beneficial than AP European History has proved to be. I rarely use AP Euro outside of my tea times with the Queen of England. Anyhow, the kids at the high school I teach at are awesome as is their auto teacher, and they do all my oil changes and whatnot and save me mucho dinero. So what I do is order the parts I need, and they fix it! This is where CarQuest comes in. I wasn't exactly sure what parts I needed, but I had an idea... something about an idler tension pulley on the a/c belt. Or something like that. Over the phone, Roderick was extremely friendly and helpful. He answered all my questions, ordered a part just in case I decided I needed it, and got me all taken care of by the time I arrived at the store. When I got there he knew exactly what I needed, knew all about my particular vehicle, and gave me suggestions. I bought a belt, tensioner pulley, idler pulley, and oil filter, all for about $70. Whichever parts I didn't wind up needing I returned, no problem. For friendliness and convenience, CarQuest was awesome and I will absolutely use them again. :)

Needed some quality wiper blades for my Toyota. Friendly staff helped me select best ones at the…read moreright price and even installed them for me on a windy 15 degree day. Thank you!

Nice and speedy help everytime I go in.The workers are helpful and patient,I haven't a problem…read morecoming in here.

Do not buy batteries from them! I used the battery for 1…read moreyear and it started to loose the charge over night. Try to return it they told me it's because of my car! Paid $400 for it and supposed to have a 3 year warranty. They owe the battery brand they selling so.... Bought one from Costco $100, and my wife car starts and runs perfect!

I had such an GREAT experience at the Pep Boys that I felt I needed to share…read more I originally took my Honda Civic to the dealership because my air conditioning wasn't working. The dealership told me the issue was not the compressor seal (which is under warranty), but instead a completely different component that would cost me around $4,000 to repair. Wanting a second opinion, I brought my car here--and I am so glad I did. Ray, the manager, and his team spent over two hours thoroughly checking my car. They were incredibly professional, kind, and patient, and they even honored a coupon I brought in! Most importantly, they told me the truth: it WAS the compressor seal. Because of their honesty, I'm now able to take my car back to the dealership and have the repair covered under warranty--saving thousands of dollars. It's rare to find a shop you can truly trust, but this is one of them. Ray runs a place that clearly values integrity over quick profit, and that says everything. If you want an honest mechanic who takes the time to do things right, go here--and ask for Ray. I will absolutely be bringing my car back for any future needs. I would give them 10 stars if I could! Price assessment Great price Services Air conditioning

Received a form response and later that evening was contacted by Leah the alleged Customer…read moreRelations Team representative I sent them information and documentation. After several attempts to contact Leah, I have heard NOTHING from her or the alleged Customer Relations Team nor the Field Leadership Team. This lack of response from Leah only reinforces the Pep Boys attitude of ignore customers complaints and treat customers rudely. I have contacted Leah as I said, and after several attempts to determine what, if anything, Pep Boys would do. As of 12-23-25, I can tell you they ignored me. I have never received any more communication from Leah. As a member of the Customer Relations Team, I can document no responses and can only assume the rude behavior I experienced at the store is the model that Pep Boys desires of their employees. Pep Boys leads by their dismal example. No wonder their employees don't care. Management doesn't care.

Huge shoutout to Marcelino! He was super helpful, quick, and made the whole process easy. He…read moreexplained everything in a way I could understand and didn't try to upsell me on anything I didn't need. Super respectful and friendly. Definitely the kind of person you want helping you out. Thank you, Marcelino!

Amazing service! Shout out to Marcelino for helping me with the battery for my key fob.read more

***Update*** The business owner contacted me directly to apologize for the experienceband assure me…read morethat we'll be taken care of. He offered if there was anything in the future he could do to help etc to please let him know. The tow truck driver and scheduler were also more communicative and friendly with their follow up calls. The improved effort was not in noticed and much appreciated. ^^^Update^^^ We are donating our car through a veteran's organization and Global is the company they've selected for the tow pick up. When making arrangements with the veteran's organization they transferred my call to Global to make pick up arrangements which were set for Thursday morning. I was told I would get a call Thursday morning with the time window for the pick up. No contact information or reference name. Flash forward to Thursday morning after calling back the veteran's organization to get Global's information... What utterly unintelligible and disgracefully rude customer interaction. I refrain for the term customer service because it was anything but. My kind explanation and inquiry of a Time window was met with gruff, huffy and inconvenienced tone. When eventually transferred, I received a "What do you want, we'll call you when we're on our way" Ok, thank you do you have an idea how long it will take to... (Cut off) " We'll call you when the driver takes off, maybe in like 10 minutes" Ok, thank you I was looking to...Click. So after doing some googling I find Global is located in Elgin. Roughly an hour and a quarter from my home. No call with word of their departure. Which will put their arrival into the afternoon. So now I scramble to change prior commitments because I dare not call back to try and reschedule. Nor would I want to have to ever interact with this company again. If this weren't for charity I would have been beyond done after that first phone interaction.

Been dealing a little bit here and there with these rude people,2 YEARS AGO ,,yea sure we got…read moreit,go there and nope they do not,,sorry,,ok mistakes happen ,,The owner's son is the one that said they had it,,the owner was very sorry I had made the trip and you could tell he was also frustrated about it, now today, I call for a rim ,,just a 17in ford steel rim, after 3 calls,give them a chance to look,ok no problem ,talking to several people, fine, now they say they have it for 100.00 just the rim, o,k, is it there are you looking at it ? Because of what happened before ,,well if its not it is our warehouse and we can have it here for you in 24 hours, unless you want to pre-pay then we can have it tomorrow for you,,well how nice of them,,l,m,a,o,,,make two trips or pre-pay,,,scammers,,stay far away. POP"s need"s a new crew. I really do not know how they can operate in such a half assed manner,but they do,,zero stars ,will never call again,,PEACE!