We will never go to O'Reilleys again. I don't even know if I spelled that right but it doesn't matter. Those guys don't care about your well being or your success in life. But do you know who does???? Kenny at this Auto Zone. We walked in not knowing the answers to all our problems and he solved them all. Got us all the right tools we needed and helped out with getting some old tonneau cover brackets off. This dude is the best Auto Zone employee we've ever encountered and we owe it all to him. read more

Came to return coils, and because there wasn't a marking on them, which isn't my fault they implied I was returning parts that were not from them and wouldn't return them. I've been going here for 12+ years with 9+ cars on file. Besides that I've had issues with them telling me they have parts in stock and then once I get there they don't. this store has definitely gone downhill recently. definitely be reaching out to corporate. read more

10 out of 10 experience. Very helpful and welcoming (literally everyone)- I do not normally write reviews but I've officially become a palatine auto zone lifer. Thanks for all of your help/advice!!! read more

I come here regularly and every time I have had an awful experience. The staff is dismissive and rude nor takes the time out of their day to properly help when you ask a question. I asked if they had a product in stock and the guy didn't even bother to check the computer or look in the back just immediately says "No we're not staples". I work in customer service as well so I know how draining it is but you would think having some manners would be a requirement to work here. read more

Went in Saturday morning to get a free diagnosis for my engine light. Neither of the two ladies wanted to come from behind the counter to assist. In fact she asked if I could do it myself! Wtf!! She finally had a change of mind and decided to help. On our way out the door she said, " too bad this isn't California, you'd be doing it yourself "! Unreal! I told her sorry this is Illinois. Never had such rude, lazy people before at this place. Go elsewhere, like ANYWHERE!!! read more

I haven't reviewed much lately and has the need to give kudos where it is deserved. I truly believe that Palatine's own Auto zone deserves this accolade. Buying expensive items that are needed to keep our cars running properly can be both costly and frustrating but the great people are Autozone go above and beyond customer service. They helped us with charging out AC unit along with providing great discounts on a much needed new battery. It saved my kids gramma a fair amount of money on both accounts and for that reason, I encourage everyone to get to their Autozone and let the people experience what quality service is all about. Thank you Autozone!!!! read more

My check engine light came on and I stopped by to have them check what the reason was. The young man that helped me could not haven been nicer. Gave me a print out of the code and what could be wrong and told me suggested fixes. He did not pressure me at all to buy anything . What a fabulous service that is offered for free and the training and kindness of the young man was incredible!! Thank you!!! read more

I have been shopping at this location for many years. Today I went in to buy some brake parts. The language from the employees was horrific. F bombs every third word. Very unprofessional. I don't care to shop at places that speak like that to customers or to each other. read more

Auto Zone comes through again. This time I needed to replace my key fob battery. They took the time to watch a video, get the case open, and put my new batteries in. All for under $20. They are truly the nicest, most helpful crew. Feel happy every time I leave. Thanks, Palatine Auto Zone. read more

If there are more than 2 customers in the store be prepared to wait at least 20 minutes. Possibly the slowest employees and checkout process I've ever seen. There's another auto parts store 2 blocks south, save yourself time and skip this joke. read more

Very poor customer service. Slow. I had to pee so bad that I literally had to leave the store because he wouldn't let me use there restroom so I had to pee in a bottle I'm my SUV! Wtf this is the kind of service I get from this store! So now I had to go back because he sold me the wrong filter. Plus they put a phone number on a receipts and I called to the store and they said it's a different number to the store that isn't updated! We have covid-19, there is plenty of time to make changes. Lazy American business can't never do shit right! I will never come back to this place! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Palatine, Illinois

Had a dead battery. Addie found the right one and replaced it in 5 minutes flat. Super thankful!

Hi, Subrasha, the Indian lady at the front desk, sold me brake pads for my Silverado. Two models popped up for my car and she said they were both the same. I asked her to double check and she said no, they are the same. THEY WERE NOT THE SAME. She is clearly not informative about auto parts therefore should not be working at the store. She wasted my time. I even called back at 9:45 and said I could be there a minute before closing and she said she was going to lock the doors. Thank you auto zone for the awful experience. read more

2/2021 Once again. Had the part I needed and the staff was helpful. Exactly what I expect and appreciate here. Keeping me safe on the road and a price that is reasonable. Thanks again to the team! 11/2020 We don't service our cars as much any more. But when we need a part, this is our go to place. read more

I bought windshield wipers a few weeks ago (12/31) and I completely forgot the name of the man who helped me... I think his name was Juan. My VW was very complicated in installing the wipers and it didn't help that it was also freezing that night and not once did he complain. I tried to give him a tip but he didn't take it. He's a wonderful worker and I am very grateful for his service. read more

I had to get a new battery this morning and Thomas, Myra, and the staff were amazing in their customer service. Not only did they get me the right battery but they installed it perfectly with a smile on their face. Thank you Autozone for your amazing customer service! read more

Get in the zone, Auto Zone. I don't really know how to work on cars but one day I smeared some grease on my hands & face & decided to go into Auto Zone because I figured I could try it out. The worker behind the desk looked at me funny maybe because I smeared the grease into patterns. I didn't really know what I was doing so I asked them to help me out. I needed a air filter & a cabin filter. The worker pointed me to the right place & helped me find the right air filters. I was surprised how much cheaper it was buy the supplies here & installing them yourself as opposed to buying them at the dealership or having them installed at a service center. Once I bought the product & realized I didn't really know how to do it they worker instructed me on how to install them & within five minutes I had them installed in my car. Overall the prices here were good & the service was very helpful. I would definitely come here again if I was in the area & needed some automotive parts. read more

Great customer service! Every single time I have gone into this AutoZone for help or with questions about issues with my Jeep, every single employee has been super helpful! It is so great to know that there is a place I can go locally to help address my auto concerns and to also get an honest answer. read more

I've been here before and the staff has always been helpful, but my most recent visit was quite the opposite. One of my tail lights is burnt out. Easy fix, right? Not if you're a typical "I don't know anything about cars" kinda girl like myself. As I said, whenever I've had an issue with a bulb before, I drive it over to Auto Zone, and they usually help me pick out the right bulb and then offer to install it for me, free of charge. This time, there was a woman behind the counter who had no interest in helping me, only in adding on the $1.50 worth of bulb grease, which she did without even asking me if I wanted it. I asked her if I could get someone to help me out with installing the bulb and her response was "ehhhh, it's a little dark outside, but I could ask one of the guys" . Yes, it was dark, but, their parking lot is very well lit, so I didn't think it would be a problem. The "one of the guys" who was outside smoking when I arrived, came in from his break, and she didn't even ask him--he went right to work helping the next customer. I stood there for a minute, waiting for her to ask, but she didn't, so I left. I am very disappointed in this Auto Zone. read more

Highly recommended! Skip the dealer when you can. :) I have shopped at the Palatine location over the years. Not only is the price of parts cheaper, the employees at AutoZone have been more than willing to come out and help diagnose or even help install the part(s). My visit this evening was a case in point. Carlos was particularly helpful, and displayed great troubleshooting skills and a high level of customer service that impressed both my wife and myself. read more

I bought a battery last Tuesday from an autozone in Elgin and today my car wouldn't start. I called the closest autozone to me at that time and explained my situation, even though I didn't buy it there Carlos told me once I got the car started to bring it over and he'd take a look. Once I got there he was amazing! He checked the battery, fixed the issue, explained everything to me and even sprayed protectant on it. He was knowledgeable, friendly and super sweet! read more

I have gone here a few times to get auto parts and I have found the staff to be friendly and helpful. If you don't know exactly what part you need, they can look it up for you. If you have any questions, they will explain it to you. The store is organized and it is pretty easy to find what you need. Price-wise it is ok, but you might be able to find parts cheaper at other stores if they are common items. Overall I would recommend it if you need something for your car. read more

Great service at this location! My car battery was dead and I got it jumped I went over there and Luis the store manager went above and beyond to look at it, walk me through my options and replace it for me! I would definitely go back and recommend based off this encounter. read more

Yesterday, after purchasing new wiper blades at a different AutoZone, (and, mistakenly, thinking I could install them myself) I stopped in to this store on my way to meet some friends for lunch for some help. Thomas and Earl dropped everything to figure out what I needed to do. When none of us could get the new blades installed, they swapped out the ones I had purchased for a different set and VOILA! They were done in a matter of seconds. I think of myself as pretty independent, and don't like to look like a helpless female. Thomas took the time to tell me a lot of folks with my particular car come in with the same issues, and that he was happy to help. Both men were extremely personable, and chatty. They made me smile, and went above and beyond to help me out. Excellent service. read more

This place is terrible. Went in for a replacement light and the girl at the counter acted like she didn't know what a lightbulb was. The assistant manager just ignored the entire situation. Finally got a bulb and it didn't fit and still no help even bringing in the lamp with the number on it. Ended up getting my money back and going somewhere else. read more

I was new in the area and didn't know where to go to get my headlight changed, it had burned out. So I pulled up to Auto Zone to ask the man behind the counter if he could recommend any auto shops around. Guess what, he actually offered to change it for me! Auto Zone is one of my dad's favorite stores and now I can see why. They are knowledgeable about cars, AND are kind to customers! Thank you Auto Zone! read more

Even over the summer, I realized I had let my windshield wiper blades go too long, and today in the first snow of the season, I realized it was not something I could put off any longer! As soon as I walked in, Danny asked me what he could help me find and within moments had located my replacement wiper blades. As he rang them up, he offered to put them on my car. I wasn't going to turn down that offer on this wet cold night when I was caught without gloves. Such awesome customer service, so glad to have a business like this in the neighborhood. read more

Had a great experience this morning. Stopped in to get a new battery for my 2012 Jeep Grand Cherokee. The gentleman was already putting one in. I waited maybe 10 minutes. I purchased the battery, and he installed it in maybe 20 minutes. Courteous and helpful. It's cold out, and the battery is under the seat requiring an extension on the socket wrench. It was lovely to go and have someone do it for me, and saved over $250 from what the dealer wanted to charge me! read more

Very helpful. Helped me with a noise my car was making by checking it out and gave me the peace of mind that it wasn't anything serious. This is why I go to autozone is because the employees are knowledgeable and helpful. read more

Absolutely the best staff anywhere! These young men are always cheerful, knowledgeable and helpful...even coming off of working 2 full days in below zero weather installing batteries! Pretty much always have what we need in stock. Decent prices too! read more

Thomas not only replaced my bad alternator, he also personally installed it for free. Will I go anywhere else for auto parts? Nope!

Had the greatest service when I went to check my engine light today. The woman who ran the test was very knowledgable, quick, and helpful. She explained to me what was wrong and fixed the problems. She even tried to help me fix my key fob just because! I definitely recommend this Autozone to anyone needing help. read more

I went to Autozone to get a new cabin air filter, as the oil change facility down the road wanted to charge double the price to install it. I went in to ask to purchase the part, and was pleasantly surprised when the man who helped me offered to install it for free! In hindsight, I wish I had asked his name (CSR #09) as he was extremely knowledgeable, helpful, and outstanding in customer service, and I trust his advice. As a result, I will not hesitate to return to this facility! Thank you!!! read more

The BEST customer service experience...My hubby is a mechanic and was super sick so he sent me to auto zone. Danny helped me test my battery and alternator and then helped me buy a new battery, all the while managing to handle the rest of his customers in a calm and courteous fashion. And he's so polite!!! I am definitely a happy customer and will always come back to this location! read more

Had a great experience here after our vehicle's timing belt snapped and left us in an emergency situation. Mike and another team member helped us find the replacement part, they were quick and extremely helpful. We will definitely come here again. Thanks guys! read more

Pulled into parking lot about 3 minutes before closing and one of the employees held the door shut and locked it in my face. I'll never be back - this place doesn't want your business. read more

Went here to get some wipers and got some awesome help from Danny. He gave me some good advice and even installed them on for me in the rain. Overall, great place and great employees. read more