I might be a little old-fashioned, but I can't tell you how much a love when I place a call to a…read morebusiness and I get a live person! Not only did I get a live person when I called East Coast Granite & Tile, I got the best customer service I've had in a long time! Marc Ollis was my contact from start to finish and he was very patient and knowledgeable when it came to making my decisions with the slabs I was choosing for my kitchen countertops. Sometimes one slab was two small for my job or too expensive for my budget, but he didn't mind continuing to quote others as I found them. Once my slab was selected, every other representative from the template person (David), fabricator, (Serge); whom I met in person to decide my layout, to the installers (Harley) and sealer (Dallas) were in touch to confirm when they would arrive to confirming my satisfaction. I even received a follow up call from a person named Tim, whose title I'm sorry I didn't get, to ensure I was satisfied with the installation of my countertops. This is an outstanding A+ organization that deserves more than the 5 stars I'm giving them!! Please ask for Marc!

We started working with a lovely rep but she moved away and ended up working with Deb who tried to…read morepass us off to someone else. Granite places are really a dime a dozen and it shows here. Deb (I doubt she wants to be called that) needs to be spoken to in writing 100% of the time and if you don't she will bulldoze you over because "that's not what she said" by the end of our transactions she was being me to "just call her" but I continued to speak via text and even asked her if email was more comfortable for her. When we initially asked what our overages would look like she would shrug and say "like nothing not even anything" so it came as a surprise it was $1500 more at the end. The guy who does the measurements real nice, the guys who did the install, also nice. Deb- stay far away. The trip charges, the chipped unfinished edge, and the snake that is Deb all scream 'head down the road' to me and that's what I'm going to do for the next 15 kitchens we need stone for... yep, they knew we had more projects and we were still treated like this.

Twice I've needed oil on short notice and Davidson Oil has delivered on the day I called, both…read moretimes. They were even able to give me an idea of how long it would last so I didn't need to buy more. I'm renting so I'm not really trying to spend money on heating oil if I'm not here to use it. I have a pretty steep drive way but they have no problem servicing my tank. The driver found a large bill that I had dropped out of my bag and he knocked on my door to return in. THAT is an honest human and right there made me a customer for as long as I live in this area.

Had the most wonderful experience with Luiz & Jessi Leonetti as our realtors! We were looking to…read moremove to Asheville from Arizona, and Luiz was quick to find us many home options in our price range. When we toured homes with us, he was thorough and showed us the pros and cons of each home. You could tell he genuinely cared about getting us the home we needed vs trying to make a quick sale. His kindness and integrity really stood out to us! Our 5 year old son also loved him, and Luiz took the time to converse with our two children and make them feel comfortable. We only got to work with Jessi via email but loved every interaction we had with her. She was quick, thorough, and intelligent. We are so grateful they helped us find our dream home!

After closing on an older 1920s bungalow property, I had to take a moment to give a shout out to…read moreour Town and Mountain realtor, Luke Mansell. Luke lives and breathes real estate, and his knowledge of the industry is impressive. He navigated the multiple complexities of the sale of our old Asheville home like he's been doing this for decades. As the buyer threw curveballs, he intuitively knew their methods and motivations, and was able to counter and take care of business smoothly and very effectively. Luke was very responsive to our questions, and gave comprehensive answers. Aside from his professional abilities, Luke is a patient, level-headed, and kind individual. We felt like we had a true partner during the whole process, and we couldn't give him higher accolades!

:Very poor service - did not fulfill their contract…read more Laura and Robert Uherka of Simply Change mishandled my move 20 months ago. They present themselves as a full service packing, organizing and moving company.  We had a written agreement,  I paid in full. They packed very haphazardly. Items were broken or damaged while being unpacked. Furniture was broken and/or not assembled properly. They did not complete the unpacking in the first day, as promised, and never returned to complete the job. When presented with a list of the damages, they promised to resolve the issues, and never did.  Damaged items that were removed from my house to be repaired or replace have never been returned. Save yourself time, energy and money. They are not to be trusted.

We needed a vacation rental furnished and we were so glad that Robert and Laura were able to…read moreaccommodate us. We do not live in the metropolitan area so really had to rely on them to make sure the deliveries got to the storage unit, and to move all the items to the property and set it up. There were times when we had emergencies when deliveries would show up but the storage unit was unavailable. Robert was kind enough to show up at a moments notice to solve issues for us. We are happy with how it all turned up and are very glad we used Simply Change.

David Ide was very nice and helpful although my request was not part of his specialty he was still…read moreable to help!

A year ago, my husband and I used a realtor who was representing the builder (seller) and us…read more(buyer). After owning the home a year, we continue to like the home, but we've bought lots of homes and this agency's purchase process appeared complex. Since our purchase, we've had friends happily use smaller realtor agencies, and I wonder if smaller firms have smoother processes. Since purchasing, we've invested unplanned money/work into the home by getting worrisome trees removed, significant driveway work done, minor plumbing repair work, minor appliance installation corrections, and adding gutter guards but we still have perplexing overflow issues. Also surprising, long cracks have emerged in several rooms' ceilings where taped sheetrock joints come together, and the wooden floors seem to be swelling or buckling in spots. We still like the house, but at the one year mark, I don't want to do the math to figure out how far beyond the bank's appraisal we've gotten. If anyone asked me for recommendations on purchasing a home, these would be my suggestions. Consider getting a copy of the Beverly Hanks agreement to read, prior to making an offer. If time allows, before making an offer, visit the useful website "Graphic Information Systems Buncombe County," and check flood zones, school districts, surveys etc.. Also, if considering applying to public schools outside of your child's district (a complex process with variable success) you may want to consult public school employees. City & state employees & the "North Carolina Real Estate Commission" have varied free info resources. Brock Law firm helped us with the toughest unexpected problems and appeared affordable, thorough, honest---definitely recommend this firm! Glad we had this firm pick our title insurance too, though Beverly Hanks can do this. Pay attention in the final process. I ended up on my knees, scrubbing orange clay off decks, hours after purchase, as the home seemed to have been shown by agents while under-contract, but there weren't mats on the deck during the rainy, messy, muddy spring. Nothing like celebrating a home purchase with more ibuprofen than champagne. Finally, if possible read over your bank's final loan agreement before closing. I hadn't done this, and our agent had come to closing but forgot to give us a final bill for close to $2,000 dollars for misc things, so I needed to drive a few hours to meet & take care of this bill and other forgotten things the week following closing. This will be small potatoes in the long-run, but I hope others can learn from me now. My understanding is that some companies use open and close-ended questionnaires following purchase to improve the process. I wonder if Beverly Hanks sellers, buyers and agents might benefit from this. Asheville is a friendly, green area, and we like our home. (PS--a neighbor purchased a similar new home by the same builder and told me that these new homes have propane tanks installed, but there are convenient natural gas lines on the street. The neighbor said that if the builder had connected the houses to the street lines that home owners would $ave onutilities and enjoy added convenience. Within a month or so of a brand new home purchase, this neighbor paid quite a bit to have a new propane tank removed and to have a gas company run a line from the street to the home. This is something that I might do in the future, as it can cost hundreds of dollars to fill a propane tank, and there is a yearly rental tank fee too.)

Laurie is an amazing realtor in so many ways. She really knows her market well but what's most…read moreimportant about Laurie, and this is her super power, is she was able to understand our needs and wants from a new home and deliver viewings that 1) helped us understand the Asheville inventory, 2) help us find just the right homes are the right price ranges, and 3) her empathy for our situation, anxieties about the move (across country), and her willingness to be with us on a daily basis while we were visiting from out of town to tour homes. We couldn't ask for a more professional, caring, and dedicated realtor than Laurie. We highly recommend Laurie Reese for any realty transactions in the Asheville, NC area.

As first time home buyers, we needed a lot of guidance throughout the process. We got that and more…read morewith Laurie. She was such a great resource and so generous with her time. We were looking in a very sought after neighborhood and she made sure we landed exactly where we wanted to. We never felt pressured or rushed. If we ever need to move on from where we are now, we will definitely be reaching out to her again!

Cindy is the BEST. She was totally professional, knowledgeable and amazingly generous with her time…read morein helping me find the property that was exactly right for me. Hands down go with Cindy!

Cindy is very knowledgeable about Real Estate. She is thorough and resourceful. Whether you are…read moreselling your house or buying, she will make sure you are taken care of and represent you in a professional way. It is clear that Cindy cares about your best interests. I highly recommend her---she gets it done! Sari K.

We were first time homebuyers and they were so amazing with walking us through every step. They…read morewere always quick to respond with any questions we had. I'm so happy we used Kathy and Brent as our realtors.