It's been a year now since my mom passed away and now I think it's time to write a review…read more I chose W W Holt Funeral Home because of their Past history of great work. The funerals I had attended from my former church were mostly by W W Holt. I would talk about and remember, in the past, how beautiful the deceased person(s) looked. They looked like they were resting. That's was over 20 years ago and I couldn't imagine how different things would be, especially preparing for my mom's funeral. We decided to have our mom cremated. Everything started off well. But when it came to viewing our mom's body before the home going, my family and I were heartbroken over how our mom looked. She didn't look herself, at all. She looked terrible. The funeral home did some touch up be it didn't help. The next part was the cremation. Evidently, I called the funeral home too many times just to follow up with the process. This is my love one who I loss. The funeral owner decided to scold me by telling me that the process had been explained to me over and over! I was taken aback by her this. This was unprofessional and insensitive. There's a lot more I can say, but I'm already tired from writing this review. To sum things up. I would not recommend W W Holt Funeral Home

I recently returned for services and I was glad to see that the chapel was clean and the bench…read morecushions were recovered. The staff members were polite and accommodating to any of our concerns. Thank you for listening.

Held my father's funeral at Kreuger Funeral Home and everything went as planned. They were…read moreaccommodating, communicative, and respectful of our wishes. We felt that the cost was reasonable and even though it's not the largest space, they were still able to accommodate everyone who came. They are a family business and they do everything they can to make the experience seamless. I liked that they helped create the tribute video and had a staff member making sure things were stocked and clean while we were there. It ended up snowing before we left and the owners cleaned off all the cars and made sure pathways were shoveled, that was a very kind gesture after a long day.

For over 60 years my family has depended on the staff of Krueger Funeral Home during the most…read moredifficult times. Generations of the Krueger family have lessened the burden of planning a beautiful service and burial or cremation for generations of my family. Whether it's a warm smile full of empathy, kindly guiding and suggesting options for services, or helping with pre-needs, every detail is thought of with such care. We are so grateful for Mr. & Mrs. Krueger, Clay, Kelle, Kanon, Cheryl and all of their wonderful staff.

Hickey's Memorial Chapel in Midlothian performed an excellent service for my sister-in-law…read more I would recommend Hickey's services to any family who wants and expect the professionalism for their loved ones.

From the owner: When planning a funeral at time of need or in advance, you can trust the funeral directors at…read moreHickey Memorial Chapels to help you celebrate your loved one's life. Our family has experience planning a variety of funeral services and can assist your family in honoring your loved one no matter your personal preference, budget, culture, or religion. We pride ourselves on serving the Midlothian, New Lenox, Blue Island, and surrounding communities with compassion, dignity, and respect.

Rev. Jenkins is amazing. Spencer is very communicative. We were told the day before our father's…read moreservice that insurance was not covering the cost so we needed to pay out of pocket. That last-minute communication was unfortunate. The woman working with us to collect payment kept referring to "the machine" that was telling her the amount due. The numbers were not adding up. There was a small amount of a difference, less than $5, between what we were told and what she was asking for. It wasn't a big deal, but it was disheartening that there was not an explanation for this difference regardless of the amount. Their facilities are beautiful and they are professional in their approach. I would like to see the business move to update their payment system to avoid the challenges we experienced.

My mother's visitation and funeral were held at the Matteson location. The staff, from beginning to…read moreend was very professional and attentive to our concerns and questions. The facility is quite nice, with a repast room in the lower level. There was an issue with their media system during the visitation service the night before my mother's funeral service. The staff immediately sought a remedy until it could be repaired. And as promised, the following day, it was repaired.

My family members passed away they had services today..we was given no receipt, and nothing about…read morewhat they was doing or the price of services, I believe they are cooking the books and doing fraud. I was told that we don't get a receipt because my family made a donation,, I believe this funeral home take advantage of customer, they need to be investigated and fined and closed down .no death certificate..she told me they get it at the service They be playing games If this matter isn't corrected I will call the BBB and the Illinois Attorney General

I worked with this funeral home to have my nephew cremated a couple years ago. My biggest issue was…read morecommunication. My nephew passed away and a friend referred me to use them. The funeral home were able to transport his remains quickly from the hospital. A national holiday was approaching during this time so, communication got a little distant and confusing on times and locations to collect payment and fill out paperwork. However, after that portion was complete, things ran rather smoothly and his remains were returned on time for a memorial service. The service was very affordable for cremation.

On March 18, 2026, I met with Washington Memorial Gardens to discuss purchasing a headstone for my…read moremother. During that appointment, I was told I could not proceed with a purchase unless I had the photographs for the headstone at that time. Because of this, I asked another Washington Memorial employee whether I was allowed to purchase a headstone from an outside company. I was told that I could, and I was provided with the required size specifications and the fee that Washington Memorial would charge. Relying on that information, I purchased a headstone from an outside company on March 21, 2026. Beginning March 25, 2026, Washington Memorial Gardens has delayed the approval process. The first issue raised was the inclusion of my mother's middle initial. While her death certificate does not list a middle initial, her driver's license does. This discrepancy was used as a reason to delay approval. After weeks of ongoing delays, I was recently informed that Washington Memorial Gardens changed its policy effective April 21, 2026, and now requires all outside companies to complete a new application. This policy change occurred after I had already purchased the headstone and while the approval process was already underway. Applying new policies retroactively has caused unnecessary delays and added stress during an already difficult time. I acted in good faith based on the information provided to me by Washington Memorial Gardens and am requesting that my headstone be approved under the guidelines that were in place at the time of purchase.

the office was not very helpful, the burial site care is not great, many grave stones are covered…read moreunder grass. I've been there multiple occasions and still haven't located the right grave. I would be very careful allowing them the honor of caring for your loved one grave site.