I'm sure the work they do is fine, but it's sad to me that the gentleman with the ponytail is…read morealways yelling at pedestrians. Your cars are frequently blocking the sidewalk so they have to cut through the parking lot and he yells at them. I drop my granddaughter off at preschool every now and then and he does it enough that I've seen it multiple times. It just seems unnecessary. He should worry more about his lungs that he is ruining with cigarettes.

These guys really help me out. The stem of my tire broke and I needed air. They don't fix tires,…read morebut the owner was so nice. It was even gonna let me borrow the pump and just have them hold onto a credit card for collateral. I would highly recommend doing business with these people. they're a diamond in the coal mine.

DO NOT GO HERE!!!! Went in for an emissions test and left with a broken seat. Owner named Tom goes…read more"I'm not fixing this" well Tom...my lawyers will be contacting you :)

Came to get an oil change done and didn't realize until I went to go get another oil change done at…read morea different location where I found out that whatever idiot that worked on my oil change, put the shield plate back on with a power tool, which inevitably stripped my screw. So when I went to go get the second oil change, they were unable to take the screw and shield off. I brought it back to the mechanic to get them to take the plate off and they told me they didn't have time to do my oil change that I can come back at a later day. I went to get my oil changed at Valvoline and they wouldn't put my shield back on. So I went to the mechanic on Long Ridge Road and inform them that I needed my shield put back on and they refused to help me because they said this wasn't their problem even though the initial problem started with them. I spoke with the owner/manager personally and he refused to assist. Homie has no compassion or empathy and basically didn't give any fuck about helping anybody but himself.

These guys are actually solid. Did an oil change and they did an above and beyond by securing some…read moreextra clips under the car for me.

On January 9, I visited this Firestone location intending to drop my car off for a scheduled 5:30…read morePM appointment. I had called ahead to arrange the drop-off because I needed several services completed, including an oil change, installation of a passenger-side light, and rear brake service (which had been recommended during a prior oil change visit). I arrived a bit early, expecting the vehicle would need to be kept due to the appointment time, only to find out that there was no record of my 5:30 appointment. I'm not sure if this was a system issue or an error during scheduling, but I was willing to move forward. At the counter, I was assisted by an employee named Neal. He was polite and helpful in reviewing and booking the services I requested. I was quoted roughly $900 for the total work, which I initially accepted since I am preparing to move to Maryland and wanted my car fully serviced. After leaving the shop, I did some price comparisons with other service providers and found more affordable options for certain services. I called back to remove the brake flush and rear rotor replacement from the order. That decision itself was not my main issue. My concern was with the checkout experience. Neal was no longer available, and I was checked out by another employee older gentleman black hair. The interaction felt rushed and impersonal. My name was called, the price was stated, and my keys were left on the counter rather than handed to me. I was not informed where my car was parked and had to ask--unlike my previous visit, when the car was pulled up front and clearly presented upon checkout. Whether this change in service was due to removing some of the quoted services or not, the customer service at checkout was lacking. Regardless of pricing decisions, professionalism and consistency in service should remain the same. I recommend that customers do their research before committing to services here. While not every interaction was negative, the experience reinforced the importance of choosing businesses that value transparency, communication, and customer care--not just revenue. We all work hard for our money, and it's important to spend it with companies that genuinely aim to do right by their customers

Excellent service, quick in and out. Manager Luis was extremely helpful and polite.read more

RIP OFF Avoid like…read morethe plague! They give you a list of all the things they promise that they'll do to your car and then they expertly fail to do any of them. I watched the guy work on my car like a hawk and he never checked my fluids or my tires. The cashier insisted that they did; what a crock! They also charged me for extra quarts of oil without asking me so my oil change suddenly became $55. RIP OFF! The free car wash sucks too so don't let that sucker you in. I'm still bitter...

My car started pulling and shaking and making some sketchy noises right before I was about to pack…read moreup and leave for 4th of July weekend. I've never had to get my own car serviced and repaired before so I wanted to know that I was in good hands. I went on facebook and asked the harbor point group what people recommended for auto repair and the great reviews of scottys caught my eye. I called up scottys and they let me know they were booked for the next 2 days (it was the first) but they said to drop it off and that they would do their best to look at it beforehand. sure enough I got a call the next day with a breakdown of what needed to be done. They gave me an estimate which was HALF WHAT THE JEEP DEALER QUOTED US, plus it didnt include some of the nonsensical stuff they suggested to fix that scottys said did not need to be done. ultimately they were able to get everything done before we headed out for vacation. when I went to go pick it up, they had admitted there was a communication error and that it wasnt ready just yet and that it would be another hour or so. I mentioned that I had just took an uber and had a lot of other things to try to work on and to see if they could try to give me an accurate time estimate. the guy there (isaac i think) just handed me a set of keys and said heres a loaner ill call you! that alone made this a 6 star experience! talk about admitting to a mistake and making up for it with phenomenal service. anywho, i know where ill be getting my oil changed moving forward! thank you guys!

Is 0 stars possible?…read more I went to this place by accident after confusing it with universal auto body (who does a solid job by the way), to get my brakes inspected. After telling me they were going to waive the diagnosis fee, they took three hours to diagnose the problem and falsely told me I needed to get multiple different things replaced, costing over $2800. After telling them I was going to try and get a 2nd opinion, they charged me $180+ just for the diagnosis. I am now getting it fixed at another place for less than $1000. These guys are thieves!

Had a leak in my engine cooling system, requiring a total replacement of a German part which was a…read morecombination thermostat and water assembly. It was a complex and frustrating issue, but Steve walked me through the entire diagnosis process in real time. In constant contact, responsive, and completely transparent, Steve sent photos and videos of the engine, explaining what was wrong and how it had to be fixed, step by step. Completely transparent with pricing and progress of the repair-- clear, fair, honest. Steve is the man, he will do you right.

I came here to have the thermostat changed for my sons 2005 Honda Civic and really felt like I was…read moretaken advantage of. They charged me $193.00 dollars for the new thermostat with labor. A big ripoff. When I got the car back, I brought it down to my mechanic Chris to have a new radiator installed. He checked the repair work that was done by Shell gas station and he told me that the mechanic didn't install a new gasket with the thermostat. This is really basic stuff. My mechanic charges $50.00 dollars for the same repair. I was in a hurry and never should have come here. I read some of the other reviews and they seem to have no credibility. I personally would never recommend them to anyone. STAY AWAY!

M & J Auto make buying a card almost stressfree. It was fun working with Matt. He found the…read moreperfect vehicle for my needs. I brought it in for my first oil change and told them about a slow leak in one of the tires, they fixed it for free! Mary Jo is always ready with a cup of coffee or a kind word to brighten your day. It is a very comfortable place to wait for your vehicle. Nothing worse than a dirty waiting room. M & Js has a Keurig. P.S. They even sell motorcycles!

Our neighborhood garage. These guys give old fashioned service, care about their customers, and…read moreare the best.

This place is the best auto repair I've been to-- they did massive work on my ancient car --…read morereplacing the front axel and replacing the universal drive shaft, and more. At first, I brought my car just for brake replacement, but they did extra inspection and found other issues that were endangering my car. The mechanics, especially Chris are fantastic -- really knowledgeable and dedicated, careful with the car, and paid attention to the details. Not to mention, they work so fast and get the job done within a day or matter of 1-2 days! Also, the front office staff is communicative, and on top of it, getting back right away. After receiving my car back, it now actually runs better than when I first bought it nearly 2 decades ago! It is smoother, lighter, and the worrying sounds are gone. I would trust this precision center with my car and recommend them to any friends, family, or strangers.

We would give them 10 stars, if we could. We were traveling and had a brake caliper give out. My…read morehusband managed to get that repaired, but then discovered that the brake line was leaking(it had popped). They were able to get it in and repaired the next day. They were all very professional and pleasant to deal with. The final repair even came $100 under the initial estimate. We can't say enough good things about this shop.