I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

$225 loss. Kinda frustrating but we bought a spendy pair of boots in June and one boot had been so…read morepainfully uncomfortable for my husband that he hasn't worn them. Just looked to sell and the widths were completely mismatched. Ugh. Check to see that your shoes matching at this store!

I called ahead, and asked if they sold Washington State Parks Discover Passes. Yes! says the…read moreperson who answered the phone. So, on a dark and rainy Puyallup night I drove to their store. The first clerk I asked to sell me a pass fumbled around and could not log into a computer. He made an odd, childish sounding call to another clerk. That person came and the two of them would have been comical to watch, if not so sad. After about 5 minutes, clerk 2 called his manager. I had the dubious please of listening to first questions about the computer ( I could tell it was not good news of some type), then a long conversation about sales, socks and things the clerk was to do. It was very clear the customer standing awkwardly in their store was not important. So, after the call, I'd been in the store 10-15 minutes. The clerk addresses me, while looking down and to his left, like he was afraid of me. I had NOT said a single word at this point. He gave a long-winded excuse, this was a known issue, they had submitted tickets, they simply had to call the state and get it fixed. I simply said OK and left to find another store and by my pass. This store needs training and a manager shake up. To not post the computer was broke (so I would not drive there in the first place), to not notify staff, to not care about the customer standing there while they were talking socks and sales.... Everything that is wrong about retail training and service is endemic to this store.

I really like this new Biig 5 store they opened in Puyallup, its away from the South Hill Mak…read morenightmare area so can avoid it and just go here if I need to get shoes! They always have good prices and quality of shoes, and UNLIKE Target, they have Men shoes! Yay! They also have a good selection of camping stuff, hunting, and fishing and whatever else a active outdoor life needs :) I do think this store has real friendly and helpful employees as well.

I've been considering a firearm purchase and so I headed to Sportsman's because I have heard they…read moreare knowledgeable and offer a good selection and fair pricing. I was met by two very informative friendly young men and we had good discussions about what might be the best options for me . I felt zero ageism and zero 'oh it's a woman' vibes that I have noted at other shops. The two fellows I talked to were friendly, knowledgeable, and entertaining. I'm shopping here from now on!

I ordered online and waited for 10 days to get notified of arrival and finally was told I received…read morea different brand and was s.o.l if I didn't accept it. I talked to multiple customer service representatives and finally 1 said they could get it from another store and never contacted me for another 10 days, so I called them and was told they were sold out and couldn't back order and now got a refund.

I went into Dicks about 6 months ago to buy a pair of tennis shoes, I got nobody to help me and…read morewaited about an hour to just walk out. Then I decided to go back in today and give it another shot. After waiting for about 20 minutes someone came over and scanned the shoes I wanted. I waited for over a half hour to have someone bring them out and nothing. I stopped a service person and asked if I was still on the list for the shoes I wanted - then was told that they couldn't find the other one....and he also said " I'm surprised nobody told you" . so I waisted over an hour just trying to buy a pair of shoes. I then went into the mall a few doors down and bought a pair. The service is awful.... I tried 2 times and both times I received no service; I won't be going back. That system does not work!

1/15/26 Went in to get some new sneakers for the gym. I was…read moreoverwhelmed by the various brands and styles, and I was feeling reluctant to default to a Nike shoe... Yoshi not only helped me find the right shoe with support and comfort, they went out of their way to find an insole that was going to help correct a fallen arch that I had not discovered I had... I always thought you either have an arch or you don't--unbeknownst to me you can correct it. So now, I'm leaving feeling taken care of even more than some of my doctors. It's nice to see even at a sporting goods store there are people who are passionate and caring, thanks Yoshi! :)

Stopped by the buy a Rainiers hat for a game I was going to that night. Great selection, great…read moresales, and great customer service- I didn't get the gentleman's name, but the man working when I went in left a lasting impression.

Veteran owned and awesome service. Has most parts and tools…read morein stock and available. Incredibly kind and considerate as I'm not bicycle repair pro. Highly recommend!

This gem is kinda tucked away back behind the store fronts off of Meridian, right before the Sonic…read more The parking is a non issue. Easily accessible and there are signs, just not flashy ones. I believe they close at about 4 on Fridays. Very knowledgeable and easy going. Super professional and does a great job of diagnosing and addressing the problem. Called with questions and he answered them no issue. He was super accommodating so I stopped in at my first opportunity. The shop sells bike supplies and tools. I believe they sell bikes as well, but it's pretty much a one stop shop for all things bicycle. It's a smaller space, but big enough to get the job done and some. I brought in my daughter's bike that I couldn't fix and he quickly went to work. He was very thorough and meticulous with the issue I presented, but he also gave the entire bike a good look over. He tightened everything up for me and we are back on the road. I got the education I needed if I had future issues with the bike and pricing was super affordable! He didn't try to upsell a bunch of stuff or recommend other services. Very efficient and personable. I'm more than happy with the result and my daughter is back outside in the sunshine riding her bike. Might bring over my sons and get a tune up as well. I'd recommend him to anyone and everyone 10 times over. This should be your bike repair spot from now on if you're in the Puyallup area.