Came to see my Favorite Doctor Dr Terry she is so AmaZing very Patient office personnel helpful fast Marie read more

Received my DOT health card a couple of years ago from there, but I heard price went up $30 now.

Terrible customer service on the phone. Call up try to schedule for appointment. The female answer and ask me my infor. I told her my workcomp infor and seem like she dont understand. She asked me to explain again for second time. And I did. She try to brush me away on the phone while I try to explain to her. Next female answer the phone. I asked to speak to a manager. She told me there no manager around. In my head what kind of business that dont have any manager around to run the business. She asked if I can leave my name and phone numbers. So I did. Until several days later still NO MANAGER call me. read more

I have been to so many doctors since my car accident. WorkStar has been the absolute best doctor's office have been to on the island. They listen, they help, they work with you, and they are understanding of your pain. I wish I could give them 10 stars. read more

Do not go to Work Star in Mililani! That Dr. is very rude and not respectful of her patients. How could you even expect her to have you in her best care with an attitude like that? First time in my life dealing with someone like that. read more

Dr Becky And staff were very helpful this is the Kapolei location easy to locate and plenty of parking. read more

My sister got an expensive cream there and she said that it did not help her after her injury at work. She said it was very expensive because insurance did not cover. Seems like someone also mentioned that on one of the reviews regarding the efficacy of this cream. The office looks fine, but what is the use if they are not helping their patients get better? We will be looking for other doctors who can provide better care for my sister. read more

They have high staff turnover from staff members to doctors. I strongly suggest taking your Healthcare somewhere else. My review is there is something wrong if there's so much turnover, how do you expect proper healthcare. read more

If you need a work comp doctor, this is not the one I would recommend!!! Without even knowing the extent of my injuries, all they care about is sending me back to work. Do your homework!! Very suspicious. After looking over my My chart (notes from PA) I discovered that there was concerns I notified my PA about that was not charted. Increasing pain in different parts of my back, again not charted. WHY? I wish I could tell you. I'm not sure why someone who is supposed to looking out for your best interest would force you back to work with severe pain and would not afford you medication to help control your pain. Long story short, my new doctor immediately pulled me out of work and could not believe anyone, especially a doctor (actually a PA) would send me back to work in the condition I was in. 2 MRI's clearly show issues that is causing all my pain. It just does NOT make any sense!! very suspicious of what is really going on behind close doors. I just can't believe what happened to me and will never understand why. Trust me! Just look at the sign in the elevator going up and you'll wonder why would they post a sign like that. must have a lot of unhappy customers. read more

I have been treated with the utmost disrespect by the staff and a nurse / chiropractor. This took place on Friday May 3,2024. I was handed unknown documents to fill out. 2nd page said what is was for. I have been treated by there office for almost a decade. There protocols have drastically changed with out notification. I do not believe this is a SAFE environment anymore. read more

Con Artists! Don't go here! $800 per prescription x 4=$3,200, creams that do not work! What a way to rip off your patients and exhaust their medical benefits (No-fault, Workers Compensation, etc.!) Found out after the fact! The hard way! Not pono!!!! read more

Trash. Completely unprofessional, rude, and shameful. Anela, Ricky, and the supervisor (Maria?) mishandled my account and made me jump through hoops for 2 weeks back and forth with the claims adjustor for no good reason. I finally got them the remaining coverage balance of which they said they needed to schedule me for treatment, and was threatened to take me off the schedule if it was not produced (I emailed it to them 5 days ago). Upon receipt of the email their support team thanked me and told me the email would be sent to billing immediately. I was initially told they just needed to know the claim was still open, of which the claims adjuster and I both informed them it was. I even emailed them documents proving this, but then that wasn't good enough for them so they made me jump through more hoops. I was met with another nasty and deranged individual 3 days ago of whom told me I could either take this company or leave it, and I told her how dare she speak to someone like that (especially after what they've already put me through). The insurance adjuster actually told me it was a HIPPA violation for them to ask me for the remaining balance. The two snarling dragons Anela and Maria told me on a 3 way call (of which I recorded) that they did finally find the email and that they would be taking me off the schedule and that I should find another provider because they didn't like my attitude. Neither offered an apology for anything and sat there like 2 warped minded, arrogant, filthy, and disgusting pigs until I hung up on them. I ought to post the audio on my social media to really hit em where it hurts. Sorry and trifelin company. Be ware. I'd give negative stars if I could. read more

Fast Service. Great Staff. Awesome Doctor. Definitely made my work comp injury process less unpleasant. Thank you. read more

Located at the new Queen's Medical Center West Oahu. There is a sign posted on the exterior of the building, as soon as you go up the small stair case and go through the entrance of the building, they are the first office on the right. It's so smart that they are located at the front of the building especially being most of their patients will have a physical injury and not very mobile. They are also very easy to find and have a sign on the exterior of the building. The parking is pretty far away for someone to walk from with an injury, so they do have a large drop off zone right in the front, and a wheel chair ramp. I also noticed a bus stop right at the drop off zone. There are lots of chairs in the lobby, lots of workers at the reception desk, super helpful and they all tend to the patients as they walk in, someone was always available to help. They greeted me took my info, and gave me a clipboard full of paperwork to complete which took me FOREVER! So much information! I had to complete it after my appointment because the doctor was ready for me, waited so briefly after checking in. Margaret A. Irish, DO was my physician for my first visit there. I apparently got an injury at work, and got my large toenail detached from moving a large item. This was a workers comp claim and needed to follow up after a visit to the ER. My usual doctor suggested I visit Work Star for this particular workers comp claim, and I am glad I did! Dr. Irish is FANTASTIC!!!!!!! she is very knowledgable and able to answer my questions that made me feel very comfortable. She also gave me some co-lastic which is a band-aid that sticks to itself and not on my wound. She spoke with me even on a personal level and made me feel so special. After my appointment, My mister and I went upstairs to the 5th floor to eat at their new cafeteria. Dr. Irish remembered us asking the receptionist where the cafeteria was, and she came to look for us because she forget to advise me on one other thing and discussed it with me in the cafeteria. EVERYONE! at Work Star is so welcoming, extremely nice, helpful and professional. No one ever likes to go to the doctors, and in this case, they made me leave with a smile. read more

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I was seen by Physician Assistant, Kaylyn Cooper who was pleasant and knowledgeable about my pain. She prescribed medicine that was supposed to be called in to a Walgreens in my area, however, it was not. I called the Honolulu office 4 times only to get the call center? Apparently they pass on your messages to the office but I've had one call back telling me that Kaylyn Cooper is not in the office. I never got a call back again. It has been 2 days that I did not receive a call back and still waiting on my medicine! Very frustrating. I don't like their new call system. Instead of the office staff answering the phone, they out sourced to an answering service. I needed info on my meds at the time. I do not recommend Workstar. read more

TLDR nasty Karen now is 'managing'...Everyone. I used to be a patient with them for years but sadly they've been to have been infected by a serious Karen. Woman would not identify herself when Asked and confronted me several times when I was not Wearing a mask outside... After the emergency restrictions were lifted for wearing masks...for over A Year (no,I'm not joking). And because of my questioning of the authority of her statements she harassed the Practice manager (which i didn't know was a thin) to discharge me from their services and filed a false statement in my medical record. So ya, tread with care if you have to but you might be better off not being in that...person's...vicinity. Good luck and stay safe out there. read more

I am beyond disappointed. I just don't know if my disappointment lies with WorkStar and their incompetent employees, or if it's with myself for believing they were competent enough to fulfill my needs, even after it took 16 days of me making contact via email and phone call for them to even schedule the consultation.. I did an online inquiry back in March. On March 31st, Asha emailed me to confirm a few basic details (insurance, plus a few questions I had), and she let me know that once my prior x-ray images were faxed to them from my PCP, and once my information was reviewed, I would be paired with a provider at their facility and scheduled for my consultation. As of April 5th, Asha stated she only had 1 page of my medical records from my PCP, and then on April 18th she stated that she has reached out to my PCP medical records dept multiple times with no success. I called my PCP myself the week prior to the 18th and they notified me that everything had already been sent over. Asha confirmed that another employee had my paperwork and that I would receive a call in a few days to be scheduled with a provider paired to me. I emailed Asha again on April 26th asking if I would be scheduled soon and I got no response at all. I had to call their office before even getting on the schedule. That alone should have been a red flag. Mandee (who I just found out no longer is employed at WorkStar), got me on the schedule and to save time I emailed her my Expiration of Benefits letter from my motor vehicle insurance so they could skip straight to billing my medical insurance. I have physically printed and turned in that same letter an additional 2 times, yet the billing department had no idea that my medical insurance was supposed to be billed, even though I've notified the office both over the phone and in person, a combined total of 7 times. I assumed by my numerous attempts, that it was finally handled. I continued to attend my appointments, which after the second visit I didn't even want to. I was paired with Dr. Nguyen while she was beyond kind and helpful in getting me the proper treatment I needed, she is beyond unprofessional. For some reason, she thought it was acceptable to trail off for 10-15 minutes at almost every visit and tell me information that no medical provider should be telling their patients. The first time she did this, she told me that she didn't even really want to work there because it wasn't worth it, but that she goes because she loves some of her patients. The second time, she told me I may get paired with a new provider because she was considering quitting because WorkStar has not paid her in over 4 months. Then the third time, she was talking about how I was such a good mom because I revolve a lot of my treatment plan around my daughter, and she told me about her childhood and how her mother would call her names such as a bitch and to "suck it up" whenever a situation arose. I feel empathetic for her situation, but it is ridiculously unprofessional that she would take up over half of my appointments to discuss this with me. I'm just a patient, I don't need to know that information. She also kept trying to get me to take a certain medication that had dizziness and drowsiness as a side effect, which I told her I couldn't have since I do have a toddler at home. Back to the billing issue, the most recent two times I called to notify them of this was August 16th, and August 24th. On the 16th, I was assured that billing would be notified immediately after the phone call, yet on August 23rd, I got a letter in the mail from my motor vehicle insurance denying coverage to my appointments, confirming that the front office yet again failed to do their job on the 16th of notifying their billing department of the proper insurance to send the bill to. I made a phone call to WorkStar on August 24th, and I spoke to 3 different people. Brandi ever so kindly helped me speak to the appropriate people. Unfortunately I didn't get the name of the woman in billing that I spoke to, I sure wish I did because she was beyond short with me and couldn't even answer anything I asked her. She transferred me to someone else, and that person didn't answer. I called again and got Brandi again, and she took down my contact info and within minutes I received a call from Laurie and she was the sweetest person to help me by far. She confirmed that Mandee was no longer with WorkStar but that this all stemmed from her not notifying the billing department to not bill my motor vehicle insurance. She assured me that she would personally get this handled, and I sure hope that it does get properly handled. I asked her to cancel my upcoming appointment and that I will no longer be seeking medical care with them, and I also asked for a call to be notified of when they do in fact send the bill to my medical insurance. I really hope the proper authorities get this place under control. Right now it's not a safe place for patients. read more

We were all in a hit and run head on accident my son was experiencing short term memory loss from hitting his head in the accident all doctor that he's seen there 3 Refered him out for neurology however several calls in between and 2 years past no nerology referral follow up appointment to be seen never happened,nothing, no call to get back to schedule for pediatric neurologist ever happened. A bone dr called us but we didn't have a referral for bone dr and they were even like he needs to see a neurologist. read more

Just hung up on the girl I was on the phone with. (03/27/23) 9AM. Rude and disrespectful. I could barely hear her because of people talking nearby and she says "they're far away from me". Well did I stutter? I still can't hear you. Then asked me who my lawyer is and if I've been there before. Like why would I call with all these questions if I've been there before? And why do you need my lawyer's name right away? Before you even ask me about my insurance claim (which she didn't even ask about). Really weird and sketchy! read more

I don't like their new call system. Instead of the office staff answering the phone, they out sourced to an answering service. I don't get a call back dor a few days. I needed info on my meds at the time. read more

Worst patient care, doctor intentionally prescribed medications that can't be filled, they refer you to in-house doctors that can't perform the specific procedure! Accuse you of doing illegal drugs over and over yet always proved wrong by urine test! read more

Terry is one of the nicest physicians you'll ever meet. She is so caring and helpful. She gets you all the treatment you need for a speedy recovery. Dr. Himmelman is truely amazing! He is a very gifted acupuncture doctor. He instantly puts me in a state of nirvana with his precise and educated placement of the needles. I always leave there healed and happy! read more

Not happy with workstar They don't return calls, or keep appointment times I have to wait 45 min to an hour just for vitals then another 30 min to get a 3 min visit with a doctor who can't remember anything he recommends for me. Then I see sign that's posted if you give them a 5 star review you get a $5.00 Starbucks gift card hhmmm, Are they doing this because they lack in being professional?? I stronglywould not recommend Work star to no one!!! I had to give them a 1/2 star by force read more

WorkStar - Kapolei - Pain Management Near Me - Kapolei, Hawaii

I've had the worst experience at workstar in my life. They don't schedule anything for you PT , MRI. And expect u to track down the worker's comp info for them. When I think it's their job to do it. If u call them it's transferred to a voicemail with no call backs. So what's the sense of calling to leave a message if they don't answer u. I have had no help from them going on three weeks now. For my left shoulder that is still in pain. Thanks for nothing Brittany. The only good thing was Ray Ray good job girl They should give u a raise. U went above n beyond ur duty to help get things done. They should structure things around u. If it wasn't for u I would have left earlier. Thank u Jaylin C.O.M Sorry for bashing ur workplace but the truth has to b told. U can fix it. read more

I am a patient, or was, at Workstar for pain management due to chronic back pain. Last week we had torrential downpours and my bag (which held my medications) got wet. While trying to dry the bottle in my bathroom I accidentally dropped them in the toilet. Being a reasonable and prudent person, I elected to throw them away. I contacted Workstar 2 days later to have the medication replaced as I was suffering excruciating pain and withdrawal symptoms. I was told I'd have to wait until Monday (3 days later) to discuss with my provider. Come Monday I was called and told I would have to wait until today (Wednesday) for an appointment. During the appointment with the PA-C I was told not only that they would not replace the remaining 8 days of my medication but that they also couldn't offer anything for the symptoms of withdrawal. Mind you, sudden withdrawal from Opioids is dangerous and results in a wide array of other symptoms, including but not limited to; nausea, vomiting, racing heart beat, diarrhea, body aches, anxiety and insomnia. I have a heart condition that already causes a significant arrhythmia and extra heart beats and a separate GI issue that limits my options for pain management via NSAIDs. So in essence, this office told me tough cookies, deal with it and may the odds be ever in your favor. Given what we know about the effects of sudden withdrawal from opioid medications and my health history, not to recognize this and to act on it is a dereliction of duty. I work in health care and know many providers that can offer a much better standard of care, feel free to comment or message me before choosing Workstar. read more

I was referred to Workstar, but felt hesitant about driving all the way out to Ewa Beach for treatment. I was pleasantly surprised, driving onto the Queens West campus! Security at the front gate was pleasant, helpful and friendly. There was plenty of parking available. I quickly found Workstar on the ground floor, just inside the entry, as I had been advised. Great when instructions and reality coincide nicely! Dr. Hodel was friendly and thorough and gave me printed material to assist me in my rehab treatment! Due for my next visit in 4 weeks! read more

I suffer through and will always live with a multitude of ailments. When the pain I experience was too much, my RA Doctor (Dr. Daral Ambrocia) referred me to this Work*Star Office. Therein, I was met by PA Eva. Aside from being a goddess in many ways, she's the one professional whom I would personally recommend to all who are in pain and need immediate help. Thorough to every aspect of what the underlying cause(s) are for the pain. I have been through the seemingly endless gauntlet of x rays, MRI's, needles all over, and many sessions with a PT specialist. I have covered the range of pain medication from OTC Tylenol on to Vicodin, Percocet, Morphine, and Nucynta. We have come to the point that I'm able to tell how bad my pain is and adjust which medication I will take on that day. Very educational, professional, and kind with an ear (or two) which actually listens!! read more

UPDATE!! still getting bills from them, even though I've paid after EVERY APPOINTMENT!! Even after treating me so BADLY and sending me INTO WITHDRAWLS! They want more money from me??? Since my experience with workstar I've heard nothing but terrible things from people I know about them. Their front office staff is rude and doesn't great you when you walk in to check in or even pay for that matter. The "doctors" are more worried about having each others backs then worried about treating patients correctly. TERRIBLE TERRIBLE TERRIBLE TERRIBLE !!! If I could give 0 stars, I would.. ------------------------------------------------- Update: the head doctor called me back that night and tried to "help" me get my meds. He was in fact no help at all and I went into WITHDRAWALS!! I was bed ridden for a week so sick I couldn't stand it.. my husband had to take time off work to take care of me.. WORKSTAR IS LUCKY I DON'T SUE THEM! My pcp was the doctor to help me and he was appalled at the way my case was handled at workstar. ------------------------------------------------- Had a very negative experience here today. This was my second visit and I was deceived by a PA about my pain medicine. I have spoken to said PA and assistant with no resolution. I have also spoken to office manager tess to try and resolve my issues. If I hear back from them with a resolution I will update my review. Until then my experience was very negative considering the number of doctors I've seen in the past year. My opinion currently is they are not there to help you. My first visit the actual physician told meme "give me a shot to let me help you" and that was the opposite of what his PA did for me today. read more

I was injured at work and was having problems finding ANY doctor to help me including my OWN!! A friend of mine suggested Workstar and WHAT A MIRACLE this has turned out to be!! Dr Brandon Shirai knew exactly what I was going through, explains everything and is very knowledgeable! The staff are friendly and fast, I've never had to wait longer than 10 minutes. I was so afraid that I would never be able to use my shoulder again, but after MRI and surgery and now PT I am on my way!!! Thank you Workstar!! read more

I've been under the care of Board-Certified, Pain Management Physicians (Anesthesiologists) for 35-years. Never have I encountered any physician as irresponsible and unprofessional as Scott Marioka. This physician is a Medical Physiologist (NOT a Board-Certified Anesthesiologist as most Pain Physicians are.) I will not trust my pain care to a "Physiologist" again. On two of my appointments, he was 2-hrs, 10-min late AND 2-hrs, 15-min late. My back is painful and sitting in the waiting room chairs for over 2-hours was misery. His staff, when asked, said this excessive wait time is "customary for him." This alone demonstrates his lack of care and concern for his pain patients. I always try to be fair and objective when writing a physician review as I worked in the medical field for many years and understand that all physicians can have difficult days. I also know that some physicians may be burned out with "empathy fatigue." This physician demonstrated on all three appointments, a disregard for patient safety and health due to his refusal to consider/correlate my other illnesses coupled with the specific pain condition being treated. Not only was he uninterested of understanding how to integrate my additional illnesses into his pain management treatment plan, he refused to educate himself on my medical conditions he was unfamiliar with. His disinterest, in my opinion was directly responsible for a serious medical event that caused me to later receive urgent ER care. Even after providing the ER Physician Report to Dr. Morioka demonstrating my injury was most likely due to his required treatment plan, he demanded I repeat the same therapy that, more likely than not, caused my initial injury. I ended up "begging" him not to require me to repeat this treatment. This was humiliating and remains a painful memory. As a 100% compliant, chronic pain patient, you MUST always follow every direction of the pain management physician or risk being denied care by ALL local pain management physicians. I was fortunate to later locate an excellent Pain Management Center and Board-Certified Anesthesiologist to take over my care. Yet, I remain disturbed by the lack of care and vulnerable situation I experienced. In my opinion, Dr. Morioka has issues of concern that were obvious to me. #1- He wielded power and control over me in several ways; his excessive wait time and adamant demands to comply with his treatment plans while disregarding my knowledge and records regarding my medical history. I can only express the distinct impression that he relished exerting his control over me... or is it perhaps just female patients? #2 He exhibited an overt "gender bias" in treating this female patient. He rolled his eyes, looked at the floor, smirked and even said he "didn't believe" a highly qualified, medical provider documentation provided to him. He was immediately defensive when I asked if he was familiar with my two rare illnesses. He refused to address the serious medical ramifications of my complex illnesses which were in conflict with his required treatment program. #3 He demonstrated a disregard of accurate medical chart documentation. Had I not read his chart notes; I would have run the risk of being denied future insurance policies I might have applied for. He documented in my permanent medical record that I was a, "Recreational Drug User," despite the fact that I documented clearly on my intake form and personally informed him of my "38-years of continuous abstinence of alcohol, illicit drugs and any misuse of prescribed medication." His error compelled me to write a demand letter that my permanent medical record be corrected immediately. He left the erroneous information in the chart but added a small note at the bottom of my entire record, noting this error. I remain concerned that an untrained eye looking at my record may not see the tiny note clarifying this consequential error. In Conclusion: Patients have the right to safe and effective medical care by qualified and competent providers. This "Physiologist" failed to meet a reasonable standard of care in my case which affected me financially, physically and emotionally. Be aware you have the right to review and ask for corrections to your medical chart. read more

I had a work injury and it took me forever to find someplace that will treat workmen comp patients. A big thank you to Kim (Nurse Practitioner) and Dr Tang for taking care of me. They are currently helping me recover and hopefully return to work as soon as I can. They have arranged physical therapy and massage and made recommendations to help me with my back pain. I am very pleased to have found this office. The front staff girls are very sweet. As a new patient, there is a lot of paperwork to fill out of course, but all my visits thereafter have been easy. I have never waited more than 5 minutes in the waiting room to get to see Kim or Dr Tang. They are very professional and knowledgeable in their fields. This office is located at the old St Francis West turned HMC West which will be the new QMC West. Parking is free. Tons of chickens and roosters running around the parking lot, just need to drive slow. read more

I was referred here by my attorney after being refused to be seen by a multitude of other physicians because of third party liability insurance coverage. Let me tell you that I do not wish this type of misfortune upon anyone. Upon my first visit I was treated with concern and care. Not like I was trying to pull a scam or anything like that. (If you know my situation you know I'm not) The initial review was quick, diagnostic tests were performed and a conclusion quickly drawn. Initially I was sent to PT, Until the tests revealed just how serious the injury was. I was immediately removed from PT until they could refer me to a surgeon... Then the disaster of TPL reared its ugly head yet again. Doctors do not want to get involved in TPL cases because they may get called into court. Finally a surgeon that was willing to see me was located. Then the next roadblock.. HMSA! DENYING the procedure!... Saying they don't have enough information... Hello folks, you oversee my medical coverage, you should have access to everything you need! This finally gets squared away and we are back on track... No doubt without the help of the staff here I'd be at wits end. 2 MRI's, 2 CAT scans, I lost count of the number of X-rays, but I'm sure I'll glow in the dark soon. Ava Shear sees me when I visit and I'm 100% satisfied with the service that I receive when I'm here. The staff is all great. Work injury.. come here.. personal Injury, see these people. They know who the right resources are to help! read more

Best staff and Doctor Brenner is da bomb! So helpful and knowledgeable!!! I appreciate all your Kokua and kindness! Mahalos!!!

Hurt my shoulder at work and my doctor won't touch Workers Comp. ER gave my pain meds but I needed it repaired, so I went to Workstar (waited over an hour, though to be fair, I was a walk-in appointment). The waiting room was pretty full. I was seen by Terri Pacheco, who is a family nurse practitioner. I later looked up what a FNP is and found in the HRS that they can both treat and prescribe meds in Hawaii (she looks a bit young for that). Anyway, after a few minutes, she had a pretty good idea about what was going on. After a (very) quick consult with Dr. Brenner they said I needed a MRI. I asked about meds to manage my pain. Terri told me that pain is the body telling you something is wrong so you need to take it easy and that meds cover this up and might make me think I can do things that might cause more damage. She prescribed me meds but but less than the ER, which worried me although she added therapy, but I left worried I might not manage the pain until my next visit in 2 weeks. It was rough, though I hurt less by my next visit, but I made it a point to ask for more meds to help. She told me something that stuck with me: she said her goal was to get me better as fast as possible, not to cover up my pain and make me into a drug addict, since both of those would prolong my condition. I didn't take that too well--when you're worried about hurting, you get pretty desperate to be able to stop the pain. But I figured she knew what she was talking about, so I gave it a shot. read more

After an injury I contemplated going to the ER or here, which is for injuries. I chose Workstar and am very glad I did. I received excellent care and service. I felt very well cared for with a touch of Aloha. So happy I went here instead of the ER. Mahalo to Dr McCaffrey, Dr Shirai, Dr Merrill and there staff for taking extra good care of me. read more

I have only good reviews for workstar facility and their staffs. I been showing progress with my injuries, I'm finally getting answers and the treatment needed. Being in pain as long as I have kinda makes a person depressed. Until I came here, that's when I started to have hope again. I highly recommend this place. Been referring my friends and family here. Got an injury?pain that you can't explain? come here. All the doctors are 5stars. Terri Pacheco is the best.. P.s. don't give up on hope. Come to workstar they'll help you. . read more

worst nurses / staff don't even know how to give proper drug test. also can't give shots properly. this is the worst pain management facility. read more

I've been going to Workstar for a while now and I must say, I have nothing but praise and thanksgivings for this place. In 2013, I was diagnosed with a neurological condition and through Workstar, I was also able to learn that my chronic back and neck issues were because I have arthritis up and down my spine and neck. This causes me excruciatingly painful episodes where I have blacked out at times. In 2016, I was referred to Workstar Occupational Therapy to help me with my conditions. And then this past March, I left my job of 9 years because I could no longer drive due to my condition. With no health insurance and no help from MedQuest (State of Hawaii run insurance program) nor from the State's unemployment office, I feared the worst and prepared myself for the let down from everything I'd worked so hard for. And then, one day, soon after leaving my job, I walk in for my appointment and met with someone that I like to refer to as my guardian angel here on earth. Her name is Terri Pacheco. I must tell you, this woman has been a God send for me. She's very patient and kind, caring and compassionate. When I told her about my situation, she looked at me and said "don't worry, I'm here to help...." and proceeded to put me in touch with the billing department and set up a plan for me to be able to afford the doctors visits. If it wasn't for Terri, I honestly don't know where I would be today. She's helped me tremendously with getting my MRI's, CT scans and even helped guide me to the various departments for MedQuest and beyond. I can't tell you enough of how much Terri is an asset to this place. I've read other reviews which complain about the long waits but I can tell you that those extraordinarily long wait times are isolated situations. Yes, I've had to wait before for my appointments but I've never waited beyond 30 minutes and understand it's because Terri cares and works hard to address everyone's concerns and issues they're facing. In today's world of hustle and bustle, people treating customers like they're just another number, Terri is a breath of fresh air and the hope given to each person. Dr. Brenner is also an asset to Workstar and in my opinion, this place would truly be at a disadvantage if they were to lose either of these angels. Mahalo Workstar! You've done an OUTSTANDING job at hiring the right people for the job. Terri Pacheco is a GIFT to us all and if this review could do one thing, I hope and pray that it is to awaken the management staff there at Workstar and see that you're very fortunate to have Terri and Dr. Brenner. read more

Cathy whose Workstar Marketing Director is so sweet and awesome. Not only because she brings our clinic goodies and treats every time she visits us here at KUC but her personality and attitude is always so positive. Workstar is very lucky to have her! She always checks up to see if we have referral flyers. Referrals are handed to people who walk through our doors that have work related injuries. We refer all work injuries to them! So if you got injured at work I highly recommend them. Ask for Cathy so you can experience her welcome vibes from the start! read more

Dr Morioka at WorkStar has been my back injury doctor for the last 8 years and I couldn't be any happier with the service I get from him and his staff. I wouldn't be still coming here if I wasn't satisfied. Dr M. is very courteous and sincere. He is very concerned in my rehabilitation and recovery, and has helped me deal with my injury. This office has other doctors for chiropractic services, acupuncture, aqua therapy, physical therapy, sports medicine, and more. Located next to the Queens West Hospital, and central to the lower island of Oahu. read more