Nate was very quick to respond to my request for help with my hot tub. He was more than fair with…read morethe estimated cost and time to get the right parts. He went out of his way to ensure all was ok. Very knowledgeable and professional. My only complaint.... He stepped on my plants. But hey, I have plants everywhere and he has big boots.

One star because he seemed like a nice guy but if you want someone who doesn't show up on time,…read moretakes your money to diagnose your problem and not come or call back then Nate's your man. If you want someone who will actually take your money and fix your problem I suggest you keep looking

Our pool cover fell in, during the "off season"...it looked like a lake in April. I didn't think…read morethere was any chance of us opening up the pool in June, let alone mid May. The staff at Alpine Pools, in Bethel Park, recommended the exact chemicals needed, recommended the correct time to let the chemicals work and most importantly, recommended when it would be safe to use. ALL of the "in store" staff has been understanding, helpful and informative. One employee that went "above and beyond" was Kloe. She followed up with phone calls and made sure we were satisfied with our service and the status of our pool. Now, the kids are swimming, pool is ready for the Memorial Day weekend and all is good with the pool. Thank you again, Dan and family, staff and Kloe

Alpine will put you in the swim of the season. They do what they say they will do in a timely and…read moreprofessional manner.

Pool Mart in Cheswick Pa is the best. Bought our pool there more than 20 years ago and everything…read morewe ever needed. The basic philosophy on keeping a clear clean pool works and you don't need to use all those additives kept it that way and saved us money. Repairs are done right and quickly. You might save a few dollars buying online. You won't get any customer service. Truly a great local business!!

From the owner: Your all-in-one location for pool services in Pittsburgh is Pool Mart. Everything you need to…read moremaintain and care for your pool/spa is here. We have a convenient location in Cheswick, just a quarter mile from the PA turnpike exit, which features a 5,000 square foot showroom of pools, spas and accessories. Not only that, but we offer on location pool services as well, so we can come to you. See our list of areas served, and if you need an appointment, just give us a call.

Bought a pool from this store in Robinson. What a nightmare!!! Still a major mistake!!! Do NOT buy…read morehere! Was even verbally attacked by the employee that first sold me the pool in public. Will not ever go into that store again!!!! Send poor husband!

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

Worst pool I ever had and worst installation ever!!! Bought in 2021 and have to buy new pool this…read moreyear 2025. Not just liner but whole pool. Liner had a leak and rusted through the pool wall Our previous pool from pool city lasted from 2002 until 2021 when we decided to down size or that pool city pool would still be here. NEVER BUY ANYTHING FROM PARADISE POOLS!!!!!!!!

My husband and I took my Dad to the Home & Garden show specifically to purchase a new hot tub…read morebecause his old one broke. As soon as we walked in, Paradise Pool & Spa was to our left. We started looking at the hot tubs, and I approached a salesperson because there were no prices listed. I informed him that my Dad was looking to buy a new hot tub, and before I could even finish what I was saying, he was extremely rude and said, "Well get your Dad down here and then we can talk prices." Apparently he didn't realize that my Dad was standing right behind me. I couldn't even believe that he was that rude. I then went up to another salesperson asking for the price of a specific hot tub, and he asked me why I wanted to know, and I said to him, "Because my Dad is interested in it." At that point, we walked away." We ended up purchasing from Valley Pool and Spa who had all of the prices clearly listed, and they were incredibly nice and professional. I wouldn't recommend Paradise Pool and Spa to anyone.

Everything from getting info on all the pools, to picking out one, paying for it, arrangements for…read moredelivery. Everyone has been so nice and helpful.

Person who waited on me was very attentive, helped me with my purchase, and carried it to my car.read more

Made initial pool installation in the mid-90's and have always been there to offer assistance when…read moreany pool issues cropped up. Good installer and good support once pool is installed for many years thereafter.

Horrible building experience. Nothing was explained, when a mistake is made it was my fault and he…read moreeven threatened to stop construction. They use contractors and you never know when they are showing up. I personally know another customer that had the same experience. Auto cover was not the right type and sticks up over pavers causing a hazzard that I have to keep weights on so the cap doesn't blow off. Do not use. You've been warned!

I've been shopping for many items for our new house and we're specifically looking for fire pits…read moreand patio tables either chairs today. We live north of Pittsburgh. Our local Pool City, near Cranberry, told us that the West Mifflin location is the biggest in the area and had more selection than they had. So we made an hour drive to it and are so glad we did! We were lucky to get Kaitlyn assisting us today! She's very pleasant and super knowledgeable about all of the products they carry in the store. She helped us with dimensions and what items would go well together with the metal and different sets that might fit on our patio the best. She stayed 10 minutes past when she could have closed because she wanted us to be able to make a purchase and order since we drove so far to get there. She is such an asset at your store and an excellent employee and person! We'll definitely come back to shop with Kaitlyn again for other things we need for our new house.

I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.