We had a one night stay, and to be honest, this Renaissance has seen better days. Most of the property is tired, worn and in desperate need of a renovation. Paint peeling in the bathroom and the furniture was worn and stained. Madeline at the front desk was wonderful. Welcoming, and took great care of us. In fact all the staff was A+, that's why I'm giving it 4 stars, because of the staff, nit the property itself. As Titanium elite, we were given breakfast coupons. The breakfast was great with many options to choose from, and again, great service. We also enjoyed a beverage in the bar area and our bartender Kelly (?) prepared excellent drinks quickly and was very friendly. read more

World Golf Village Renaissance St. Augustine Resort - Resorts Near Me - St. Augustine, Florida

Jolan McKiver thank you for the flexibility of helping me solve the issue I had with ease. You are a hard worker with pleasant personality. I also enjoyed the cleanliness in the room. There are things that can use some upgrades but I know it's out of your control. Again, many thanks! read more

3 stars is about right on this one. This hotel could use a refresh, it's older and feels it. Walking in it's actually very pretty with a huge lobby with restaurant/ bar and gift shop with a Starbucks inside ( delicious latte!) The hotel is a circle design with the lobby in the middle with it going up many floors. Once I went up to my room on the 7th floor, it gets a little hotter the higher you go and maybe humid? The room was ok, but again maybe a bit hotter, they did have a de- humidifier in the room going, which I appreciated. But everything just a lil dated and older. I stayed here for a work conference, they have a huge space for that. Also the work banquet dinner was really good, lol read more

World Golf Village Renaissance St. Augustine Resort - Beautiful lobby! - Resorts Near Me - St. Augustine, Florida

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Property is beautiful and kept well. Place is very big on events, as a couple , lots of folks and activities going on. Meaning your $12/day paid parking is way out there as the "parking" lots get full. Breakfast in house buffet was good but expensive over a few restaurants close by. Rooms need a major renovation they are old and getting more run down. Bathtub see picture. King room with balcony was ok but figured for price would be larger. Group stay or golfer ok. Couples to visit the area go elsewhere unless you like convention style resorts. Staff was friendly and helpful. Keith in the morning at Front Desk amazing. read more

World Golf Village Renaissance St. Augustine Resort - Bathtub floor - Resorts Near Me - St. Augustine, Florida

I cannot think the staff enough for a beautiful stay here at the Renaissance world golf Village. Jay was excellent in making sure I checked in even if we got here a little bit early. The room was ready pristine the entire lobby was clean very invited. Very welcome in all of the staff is excellent. Everything was well suited to enhance my day A+ plus plus always recommend thank you thank you so much. read more

World Golf Village Renaissance St. Augustine Resort - Resorts Near Me - St. Augustine, Florida

We travel all of the time, and I have to say that the staff here is exceptional. We travelled with our 3 year old and everyone made our stay so pleasant with our toddler. Jody was so kind to my little girl and would go above and beyond to help us. Madeline at the front desk was very pleasant as well as the night auditor who I'm sad I did not get his name. Ten outside with valet was also a highlight of our stay! There was not a single person there who did not meet us with a smile and genuine kindness. Thank you for making this stay a home away from home. read more

Nolan Mckiver could not have been more helpful and kind to us. He works the front desk. The staff at this property was outstanding. You knew you were at one the to top hotels. read more

great and staff was terrific. Do you feel like you're staying with old friends. The restaurants great bar is greater. I'm staying here all through the Caddy Shack years. Party Down Hardy. read more

Overall a solid place. Room was nice with a great view from our balcony. Lots of amenities for longer stays but comfortable for one night. read more

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Conference food was great! Rooms were freezing! We could hear all the noise in the lobby from our room, until midnight. The bathtub needed cleaning, moldy. The fridge is leaking water. I enjoyed the lake outside, but it needs updating and weeding. Okay for a conference, but wouldn't stay there as a family. read more

Where do I begin? This hotel has definitely seen better days. Carpets pulling apart at the seams, frayed curtains, giant hole in the wall where a water fountain used to be that was hurriedly covered by hanging a table cloth in front. The bathroom in our hotel room had stained grouting and the tab on the water spout for the tub was rusted so that only the shower worked. The AC in the room was also broken so we ended up being moved to another room. read more

We had a fantastic stay here. It's very convenient off of the interstate and close to a Buccees and Costco. The breakfast was one of the best hotel breakfasts I've seen. The staff were all super nice. Clean room! Great lobby read more

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We actually loved this stop and hotel. We were greeted by John at check in and check out at the doors-he's so kind! We checked in later in the evening and got ourselves ready for bed-to realize, at 9pm, our air conditioner did not work. The maintenance man was fairly prompt, and realized that during some kind is upgrade/maintenance they neglected to plug it back in. The towels were really nice as was the bathroom offerings. We wondered down to breakfast the next morning and ordered the buffets, including omelets and all kinds of other foods. It was $20 each but honestly worth it since coffee or other drinks were $4 each. Our server was also super sweet! As we were packing up, we did spot a worker smoking on a balcony from our room window-so that's a bummer but across the road from a Bucees! read more

World Golf Village Renaissance St. Augustine Resort - Resorts Near Me - St. Augustine, Florida

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Angel. The valet and bell hop was so helpful. He helped us get everything inside and help my son, wife, and I get into the hotel. Nothing about the experience was less than extremely satisfying. There is nothing that this organization wouldn't do to make my experience better. read more

I know I reviewed this hotel a year ago, but it was time for the same convention so of course I stayed in the same hotel. My previous review stands, but I do have some additions that I would like to make note of here... First off was the hostess at the front desk, Ally. She remembered me from the previous year, and was ever gracious in getting me my room and getting me set up for the weekend. Huge props to her for going beyond the usual call for this sort of thing! Second was my room. I was given a room on the second floor with a balcony. This was a balcony overlooking the pool to some extent, but because it was on the second floor there was an overhanging roofline that did something unfortunate. It turns out that the roofline acts as a funnel for second hand smoke that other folks staying at the hotel were creating on their balconies, so when I went out there all I could smell was their smoke, which was sad. While the balcony is not really big enough to actually utilize in any meaningful way, it would have been nice to leave the doors open in the evening and catch some fresh air before going to bed, but with the smoke this was just not possible. No fault of the hotel, mind you... sometimes residents are just jerks who don't think about the effects of their actions. read more

Angel was extremely helpful and gave us the best first impression. He went up and beyond more than any bellhop I've had. He was friendly and kind and made sure we had all we needed. Keith was also very kind and helpful. He checked us in with ease and with a smile. Thank you for employing two wonderful people for your guest to first see. This is only the first few minutes of being here. So far this experience is getting started with a Great start! read more

I will start off with the staff at the hotel, who ere all very friendly and helpful. But for the price of this hotel I believe you can get a much better deal elsewhere. I booked a king room for a wedding 7 months in advance. When I arrived they did not have any king bed rooms available, so instead we got a room with 2 full size beds. Once in the room we saw that the water was $7 a bottle. The wallpaper in the room was beginning to separate in many areas of the room. The hotel itself is very loud, we could hear every door close due to the design of the interior and the door to the room having a 1" gal at the bottom. The breakfast bar is pretty basic, it's what every Best Western and Super 8 offer for free, except that here it is $20 per person. There is also a $12 a day parking fee added onto your bill whether you drive a car or not. The desk agent was not able to take this off my bill, but was able to give me a $36 refund for the 3 night stay to cover the parking fee since I didn't not bring a vehicle. Overall there isn't much to do in the area besides golf if you don't have a vehicle. The hotel is an hour away from downtown St. Augustine, they do offer a shuttle there (for a fee). There is no shuttle to the airport in Jacksonville anymore. read more

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I got my reservation through Expedia. There was two options at different prices for a double room with balcony. One is 325sqft. It was about 50 cheaper than the other room. I chose the bigger room at 650 sqft, higher price and a sofa. We wanted that for room for our kids to study. I booked the larger more expensive room. When i get to the room, it is small, run down with a broken door on the furnace and no sofa. I go to the front desk and they tell me i need to sort it out with expedia. I contact expedia and they tell me that the hotel got my room wrong and they will call the hotel. I go to the front desk and the manager was there. She said that expedia has to sort it out. I asked her to answer the phone and showed the expedia rep trying to call her. He begged that she answer the phone but she refused. This was a saturday night and much pricier. I wanted to relax and enjoy the night. I wanted to walk around and enjoy the place. Instead i ended up arguing with the worst customer service in the US. My night was ruined. Eventually, after not being given any options, I asked them to downgrade my room or upgrade my room to the one I aid for or to comp me the night as it was ruined. Note that this was after over an hour of trying to sort it out. She said she cant downgrade because i agreed to a higher price. I told her i agreed to a different room. She said i could upgrade to the room i selected at a higher price. At that point i told her i now refuse to stay there. I left and went to the hilton instead where there is actually good customer service. Mistakes can happen, but its how you respond which shows good cs or not. When you refuse to admit your mistake then that is bad service, When you constantly lie to the customer, that is bad. When you refuse to speak to expedia, thats bad. When you refuse to fix the problem, thats bad. I would have understood it as a-mistake if they let me book the room at the proper rate. I would have understood the mistake if they moved me to the right room. I would have understood if they comped the ruined night. The worst option is forcing me to stay in the cheaper room at the price of the better room. The worst option is to charge me more after your mistake and your insulting behavior. By the way, the hotel is responsible to keep their Expedia listings up to date. If the hotel doesn't want Expedia customers, then it needs to stop using it. What happened here is false advertising and bait and switch. The fact that they don't care, just shows that their head is too big. I also called Marriott directly and they said they cant do much. I cancelled all my future Marriott plans! read more

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The hotel hosted two of our teams with teen boys. They were wonderful-- the hotel itself is big and well maintained, clean. The staff was so friendly and helpful-- they helped with printing last minute papers, suggestions for restaurants, directions and all with a smile. The hotel hoad everything-- washer/dryer, big beautiful pool, hot tub, grass space with lawn games, gift shop with Starbucks, bar, restaurant, arcade, exercise center. They were so pleasant and accommodating at every request, as helpful as possible. I cannot say enough about the staff! We will definitely come back and recommend for others! Thank you World Golf Village Renaissance for such a great stay! read more

The hotel was very economic considering it was Labor Day weekend and was very aesthetically pleasing. I enjoyed the indoor garden and plants, very relaxing. The hotel rooms were pretty clean, with the exception of the carpet. I don't think that they deep clean them as often as they should. Unfortunately the service from the night crew was not the best. I called on two separate days and the front desk receptionist and the same girl responded, she was not the friendliest person and it took me about 45 minutes to get two flat sheets and two fitted, both times. read more

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The World Golf Village Renaissance St. Augustine was a hotel that was way past its prime. In fact, I would say it was past its prime in the late 90s. The interior design and the room decor are straight out of Back to the Future with a lot of light wood tones and bright colors. The main lobby has a center atrium that goes all the way to the roof so its was well lit, but the carpet colors and the furniture made it feel like a time capsule. You access the rooms from a glass elevator bank on one of two corners of the lobby. Each floor looks down to the lobby so if you're a light sleeper or sensitive to sound, its best that you ask for a room further away from the elevator banks as the sound does travel up the floors. The room we were in was a golf course view which felt like a roadside Holiday Inn instead of a Renaissance Hotel. The bed was comfortable, but the door was missing sound isolation and open on the bottom so I question the safety of this hotel. A smart crook could have easily accessed this room with a tool to unlock the door, which is simply unacceptable in these days. There was a fee for parking, even though there were plenty of parking spots to accommodate not just the hotel but the Golf Hall of Fame and instead of asking us if we were parking a vehicle, they automatically charged us for self parking. I found that to be unacceptable and if we hadn't actually parked a car and we were parked in a spot that was in front of the next building, I would have been incredibly upset. Overall, I cannot World Golf Village Renaissance St. Augustine as a base for your visit to historic St. Augustine. The cost saving isn't worth the safety issues or the headaches of a hotel past its prime. You would be better off paying a little bit more and stay at the Renaissance St. Augustine in the historic district or any of those hotels around there. read more

Solid and full of amenities to please business or recreational travel. Dog friendly. Great breakfast. Large rooms. Great views. Frig and coffee in room. Aveda products. Great lobby area and walking areas nearby. It's a bit dated in style and some fabrics so I dropped a star. Staff at front desk had limited knowledge but bartender was great. read more

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don't EVER stay on friday nite. Music from some garage band bar in the bar echoes in EVERY room entertaining 15-20 people and pissing off every hotel room occupant. you will turn your tv up higher than ever.. read more

I was so upset but I'm going to come back and try it .. it's hard. New people... and things have changed. read more

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What a great stay we had at this beautiful, well-maintained property! While a few things in our room itself could be upgraded, it was impeccably clean and comfortable, and every staff member we encountered was incredibly friendly & helpful. We highly recommend & we will definitely be back! read more

World Golf Village Renaissance St. Augustine Resort - Beautiful atrium. - Resorts Near Me - St. Augustine, Florida

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The hotel and grounds are great! Just raking a walk around the lake us a treat. Caddys is great sports bar with good food and good service. Plenty to do nearby also. There a Buckees, Bass Pro, and Costco nearby. read more

The lobby bar is nice, good servers but not very educated about their products. When there is music in the lobby bar, enjoy it because it sounds terrible when resting or watching tv in room. Acoustics are terrible and front desk just says it ends at 9pm. Good it's early but have been traveling since sunup and just wanted a couple of drinks and dinner. Bar is too cold to dine as food will get cold no matter how warm you dress. Caddy Shack next door has better menu, knowledgeable and experienced bartenders and much more lively and comfy. read more

We stayed one night to attend a friend's wedding. The hotel is just ok, very outdated. We are Marriott gold, but did not feel like we got any special treatment for our status. We checked in the day of the wedding, and as I was getting ready I realized the tub would not drain. I called to have it fixed but no one ever came up to fix it. My fiancé ended up fixing it for me! Overall, this property is very overpriced. We had to pay $12/night for parking and it's not like it's a gated lot... it's charged automatically to the guests. I felt like the value for what we spent was not worth it at all. read more

World Golf Village Renaissance St. Augustine Resort - Tub would not drain - Resorts Near Me - St. Augustine, Florida

The Beds are horrible!!! If you deal with pain, don't stay here. I have never felt such hard beds.

Very cool hotel for sure, it felt very retro and unique and I loved the atmosphere! Very cool decorations and skylights, and I loved the view from the elevators. The lobby was beautiful with tons of plants and two indoor fountains, it really made me want to stay longer. The game room left much to be desired, but considering most hotels don't have them, it was great. The pool was clean and felt good, the hot tub too, and they had fresh towels ready for you upon getting out. The plants and landscaping was unique and boasted some beautiful variegated moondrop plants. You can walk to the Caddyshack restaurant, but there is also an Italian restaurant inside the hotel: both were open and seemed to be very popular and served good food. (Do expect them to be expensive however) The balcony was very nice and very peaceful, and the beautiful lake behind it was a nice view for sure. Our room was near an elevator and was quiet despite that fact. They had live music in the lobby and it was both classy and fun, they played a large variety of music and it was thoroughly enjoyable. It definitely set a positive atmosphere! My one complaint: As an advocate for gun ownership, this hotel is "gun free" which only serves to make its guests less safe. Having "no firearms" signs is a guaranteed way to give criminals an advantage in the event of some trouble. Most mass shootings happen in locations with a "gun free zone" policy. read more

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What an amazing property under the Marriott umbrella. The hotel is beautiful and nestled off the beaten path on a golf course. Inside is a mini wonderland with lights, trickling water and decorations. Brandon checked me in and he was extremely friendly and even helped me with the wifi on my phone. The room had two balconies, a separate bedroom and a mini bar area with a fridge. They have a working hot tub, ping pong table, cornhole and a pool table. We used them all. The breakfast in the morning was amazing, lots of fruit and omelettes and waffles to order. This is only 20 minutes, in traffic, to the lights in old town and they allow pets for a $150.00 fee. Sorry Dakota you cant come with me. This is my 3rd visit here. I am hotel picky and this was a worry free, relaxing getaway. I will stay here again. read more

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We stayed here a couple of nights for my wife's work while riding out Hurricane Dorian. The resort which is situated within the World Golf Village is surrounded with restaurants, spa, two golf courses, the World Golf Hall of Fame, PGA Tour Golf Academy, and an IMAX theater. Our room had a musty smell when you first walk in, but other than it, it's pretty clean. Friendly service at the front desk. We didn't have a positive experience with their restaurant dining though. The dinner service our first night was slow. The next day, I went down at 9:30 AM and placed my to-go order of Fried Green Tomato BLT for a pick up at noon. My order was lost and received my food over an hour later. My BLT had regular tomatoes instead of fried green tomatoes. I wanted to try a BLT with fried green tomatoes!!!!!!! Note: World Golf Village Renaissance St Augustine Resort welcomes two pets of any size. Both dogs and cats are allowed. 2.5 stars rounded up read more

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My wife and I plus two friends enjoyed the lobby bar while we waited for the musical entertainer. Our waiter was wonderful, very attentive and helpful. He made sure we were enjoying ourselves and served our drinks and desserts. We had eaten dinner earlier next door and the Caddy Shack. The entertainer played a saxophone to his background music and at one point, walked through the tables of guests while playing his sax. The entertainment is only there on a Friday evening. read more

I was a little nervous with the poor reviews with what I'd be walking into but hoped that Marriott would pull through. For once, I'm glad I didn't overly obsess over poor yelp reviews. This place is nice. The lobby is beautiful and reminded me of a cruise ship actually. There is plenty of parking, which you'll pay $7 + tax per night for but I don't find that excessive considering you're on massive grounds that any avid golfer would love. My room was clean. It smelled a little musty when I first walked in but was fine after the air circulated for a while. The a/c was cold but never seemed to allow me to get it really as cold as I wanted it. The bathroom was modern and well kept. I usually expect some sort of tempurpedic bed at Marriott hotels but this was just a standard mattress. Not super comfortable but not uncomfortable either. The on-site bar is open until midnight. They have a restaurant as well that offers breakfast, lunch, and dinner. The breakfast buffet is around $20 per person...honestly a little pricey for what is offered so I chose not to try other meals there. All in all, I'd definitely stay there again. They offer great government rates too! read more

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Definitely not what you would expect with a "resort." Very old and needs updating all around.

I stayed here last weekend for a 1-night stay while in town and my experience here wasn't bad at all, but there's a few things I need to make note of... The staff here is very friendly and accommodating which was great! My king room was spacious, comfortable, and clean for the most part, but I found that after taking a shower and walking through the room, there were debris on my feet. Gross! :o( I don't know when the last time was that my room had been vacuumed but it seems it could not have possibly been that day. They have a breakfast buffet with an omelet station which was really nice and rare in times of Covid. Parking here is frustrating. I had to park what felt like a mile away, and self parking is not free. I didn't realize when booking this hotel just how far it is from all of the major attractions and downtown area of St. Augustine. I had read that it was 25-30 minutes away from the action of St. Augustine, but the drive getting to this hotel felt like forever, especially at 10pm at night. Word to the wise, if you're primarily interested in spending the majority of your time around St. Augustine's downtown/historic district, then this place may not be the best option for you. read more

Comfy beds, cool pool and hot jacuzzi. Great golf right next door and the golf museum. Staff super friendly. read more

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If you're coming to Saint Augustine for vacation, I highly recommend this hotel. There is a young gentleman he goes by the name of Jay. He helped us with a very nice discount and we appreciate it so much when you get here ask for Jay he will hook you up. read more

Our hotel stay was marred by a series of unfortunate events. The first attendant added a fee of $75 per night for a suite we did not request, and the room smelled of cigarette smoke and mold. Despite our complaints, the smell persisted, and we were told there were no other available rooms that day or the next. However, the next morning, Brandon, another attendant, was able to accommodate us in a different room and offered to waive the additional fees. He even offered us a discounted rate and offered to purchase a green tea mocha for my sinus issue that developed due to the smell in the previous room. Although the new room was an improvement, the air conditioning made a loud bang noise throughout the night. The television was horrible and kept cutting out. The breakfast at the restaurant was $40 per person for a simple buffet that is free at other hotels. The pool table is old and warped. There are no good restaurants in the immediate area. On checkout day, the first attendant was back. She added the original fees back to the bill and increased the price. When we requested a manager, the first attendant claimed there was no manager available. After insisting, the manager was called and miraculously appeared. The manager agreed to remove the fees, and we completed the checkout process. When we said we would not return, the manager laughed and said, "okay!" read more

We had a beautiful time staying at the World Golf Village! The lobby and the facilities were elegantly designed and the gym, sauna, and pool area were so much fun! Our room was felt clean and refreshing, the housekeeping team had did an amazing job! The breakfast buffet was delicious and had many nutritious options available, and the service was incredible. The smiles and joy of the host, waitress and kitchen team were contagious. John and the crew outside were also so genuine, friendly and kind. We felt so welcomed after a long flight when they greeted us, assessed what we needed and offered to help in any way that they could. I highly recommend booking the WGV for your next adventure or event! read more