Had a great experience in store. Our salesman Joseph is awesome and spent a great amount of time…read morewith us. Granted, we purchased $13K worth of furniture. We are furnishing a second home from out of state. Primary bedroom, guest bedroom, dining room, & great room mostly furnished. As stated, all was great until the delivery. Delivery day came and we found out that Bob's contracts their delivery service to a third party logistics and warehousing company. They arrived with an installer and a helper. Most pieces had to be assembled. We had issues with 2 pieces of furniture being damaged upon unpacking and assembly. Additionally, the delivery personnel got hand marks on my freshly painted walls, scuffed the walls, and out a couple of sings in the walls and moldings. I understand that things can happen. The issue I have is the centralized customer support. They will not let you speak directly with store personnel, rather you can text the store or speak to an agent in the call center. After repeated attempts to escalate my issues to no avail, I searched LinkedIn for Bob's senior leadership and reached out to a Senior Director over inventory and delivery. That finally did the trick. Their executives are caring and responsive. I believe they need to re-think their centralized customer support and rely more on relationships built by the local teams.

Don't waste your money on the warranty they don't cover it I bought furniture less than 2 years ago…read morealready broke and the warranty said it was over 30 days and can't do anything about it but the warranty is for 3 years not 30 days go to Nebraska furniture they will come out the next week and take care of the problem this warranty doesn't answer the phone or get back to you unless to deny your claim 2000 waste of money couch and recliner

Kim in the lighting department went above and beyond to help me! Even demonstrating what I needed…read moreto do. I hope her mgr sees this post and gives this lady a raise! I was beyond impressed with her knowledge of the lighting I needed. Thx Kim

after making an online order and receiving confirmation of it being pulled and ready, I showed up…read moreto the store to pick it up and find one of the items incorrect. after taking it back into the store, I was told that they currently didn't have the correct item in stock ,me explaining that it showed three currently in stock at that store. at that point I was.informed that it was obviously a mistake. But they would get one ordered in for me in short term.. my explaining that I had a crew on the job site , waiting for the materials that had already been paid for, yet unable to deliver. Knowing that the crew would still have to be compensated for their time. I asked to speak to the manager to express my frustrations.. with zero compassion he proceeded to play on his PC for about five minutes to inform me that it was in fact, correct that they didn't have one in store, but if given a little bit of time, he could possibly find one in store. After waiting approximately 15-20 more minutes I requested that the full order just be returned. ,at this point, I was informed of the fact that the money that I had paid shopping online to purchase the materials that were in stock wouldn't be returned to me for five days. leaving me with the financial obligation of paying my crew a minimum of one hour of labor but having to send them home do to no materials and having to come out of pocket to pay for the materials that I had already paid for on a confirmed purchase from Menards. The store managers sarcasm, and lack of compassion is compounded by my financial loss due to Menards mistake. I'm not in search of full compensation of my loss, but the sarcasm was definitely not welcomed. I'm not that ever write reviews, but this was constituted.

I love this darling boutique. So many pretty, pretty things. It has a vast selection of great…read moregift ideas. It is a treat to shop here!

Love this place! The people are so nice and they have the cutest decor! Will be returning!read more

Visited Independence Square going from shop to shop and my favorite that day was Scandinavia Place…read more They have housewares from different countries, jewelry, vinyl decal's (very fun), they have a back room of books, they carry these very cool flexible suction lids that replace Saran Wrap and work in the freezer. A lot of fun!

This business is both welcoming and eclectic. They answered every question I had which, of course,…read moreinspired more questions! The European chocolates they sell are top quality having no preservatives and fillers like US companies use. It is the place to shop for unusual gifts that will surely please. Thank you, Scandinavia Place, for choosing this community for your place of business.

Four stars for now, but this place could EASILY fall into 5 star territory, once I have some more…read moretime to really dig in. Either way, this home decor in Independence Square is seriously a hidden gem. What I am most impressed with is that I can easily see women and men (or at least men with an eye for design) being impressed by this store. While some of the stuff is a little too frilly for my taste, every time I turned my head I was drawn in to look at something else. In my head, I redecorated my entire apartment, and it looked pimp. Some of the particulars that I really liked: - high quality reproductions of WWI era (I think?) wool army blankets. - Edison bulbs, everywhere! - Great vintage desks and tables made of reclaimed wood One minor downfall is that the store seemed somewhat expensive to me, though I guess you get what you pay for. Not often do I say "I HAVE to get back to Independence," but damn... I have to get back to Independence!

This is a beautiful store, and the customer service is outstanding! If you are looking for unique…read morepieces for your home, this is your place. There's always something different and special available. Also, they carry Beekman 1802 bath and body products, which are outstanding.

The line here was practically miles long at 3pm on 10/22/25. Only 1 cashier and she looked like it…read morewas her first or second day. The manager in the picture proceeded to sit there and watch the other cashier ring people up. This is awful customer service and if I was the woman at the cashier I would be filing a complaint on this manager.

It's supremely disappointing to stand at the jewelry counter while FOUR of your employees converse…read moreamong themselves (two of which were using cell phones while I waited). This happened on two separate occasions in one visit. My girlfriend also had this experience and I had to flag someone down opposite of the jewelry counter for help. When the cashier (pinkish/black hair) noticed she looked away and shrugged her shoulders. This was an awful customer service experience. Some members of your staff desperately need some re-training. Customers should always come before personal conversations and cell phone usage.