I was writing my review for Ballston Mall (which sucks) and realized I should do a review for…read moreExpress Jewelers. I really like this place. I have used it for several watch battery replacements as well as to have the band on my Wenger tightened. But don't that the name fool you. They are not express unless that is what you need. When you need or want them to take their time they will. You see this is the place my now hubby learned about rings and designs and got comfortable making a decision. They were nice and helpful, he learned a lot and in the end felt good about his decisions. They were never pushy. They helped us find designs we liked and that messed well with our personalities and preferences. I hope they continue to exist for a long long time, after all we plan to get anniversary rings. Good place for guys to learn about engagement rings.

Love the new store! Definitely a step up from the old Ballston location…read more I've been buying from Raul & Donald for years, and they are simply the best. Honest, professional, and personable. They have handled pretty much everything I've needed. New items, custom work, engraving, repairs.

He was super nice and clearly stated how long it would take. His work is amazing and highly…read morerecommen this place.

Not Trustworthy. They lie about their prices and service. Unqualified and rude! Possibly the worst…read morecustomer service I've experienced in a very long time !

Dan and his team are very knowledgeable. They did an amazing job repairing and cleaning my vintage,…read morebut new to me, Omega Seamaster. It runs beautifully. They projected it would take 4-6 months, but it was done in 5-6 weeks.

The watchmaker was extremely rude and condescending. For context, I'm not a watch enthusiast. I…read morebrought in a watch that belonged to my dad to have it restored for sentimental reasons, and I spent over $800 on the service. Given the cost and the significance of the watch to me, I simply wanted to understand what work had been done. The watchmaker did attempt to explain it initially, but when I didn't immediately understand the technical details, his demeanor changed. He became short, dismissive, and increasingly condescending. I wasn't questioning his expertise or the quality of his work--I was simply asking for a clear explanation of a service that cost me nearly $1,000. I made every effort to be respectful throughout the interaction, but unfortunately, I did not receive the same courtesy in return. He may be a skilled watchmaker, but technical ability does not excuse treating a paying customer as though they are an inconvenience for asking reasonable questions. Based on my experience, customer service does not appear to be a priority here, and that significantly overshadowed what should have been a meaningful experience restoring my dad's watch.

Afram jewelers in Washington, DC is the place to shop. Quality jewels and a great place for…read morerepairs. I've known Afram for almost 50 years! Check out my beautiful jewelry!

I don't live in Washington, but when I'm in town I make sure to stop by Afram Jewelers to have them…read morechange the battery in my watch. It's an old watch that I inherited from my father, and they're the only ones I trust with it. They know their watches! They are friendly and knowledgeable and I recommend them highly. Their work is excellent and reasonably-priced.

Very reasonable rates (battery change), and the gentleman cleaned my watch and got the Indiglo…read morefunction working again.

Mr. Bang is great. Friendly, courteous, and knowledgeable. He quickly diagnosed my watch problem…read moreand serviced it at a very reasonable price. I will return for my future watch needs!

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

Quick, easy and professional service. I stopped in to get my watch battery replaced. It took about…read more3 minutes from start to finish and cost $19 (with taxes). The jewelry itself that they were selling looked ok, nothing really wowed me. Overall I would recommend them for their services.

I came in with a bent ring on my finger that I couldn't get off. Another jewelry store told me to…read morego to the ER for them to cut it off. These folks got the ring off and reshaped it to be just like new. And then they wouldn't even take payment for doing so! I also asked if I should get a different ring to make sure this doesn't happen again. They inspected it and gave me some tips for the future, but said it bending again was unlikely. So they didn't lie to me to try to get me to buy something from them. Kind, honest people. Thank you!

Bought a pearl pendant. Pearl fell off within days. Called to fix it. They picked up and I told…read morethem about this and they immediately hung up and stopped responding.

They fixed my watches quickly and for a reasonable price, but damn, I have rarely felt such obvious…read morehostility. I think I'll find another jewelry place to replace my batteries going forward.

One of my favorite things about Mount Pleasant is that everything that you might need is…read moreconveniently located on a stretch of about three blocks. I had had a couple of watches that needed batteries replaced, One whose wristband needed fixing, One whose movement needed fixing, and another that needed resizing, and I had been letting them sit for almost a year, untouched. Then I noticed this place next to the laundromat that I wash my big comforters at. I totally expected getting all of these watches dealt serviced would cost me a few hundred dollars, and here it cost less than $50 for all the battery and strap work, and the more complex repairs were less than $50 apiece. And it was all done within just a few days. It's actually been a few weeks since I had this done, and I'm very satisfied with this place and their work so far. And, it's right around the corner! I plan to come here whenever I need jewelry or watch work done. You should too.