Want service so fast that it will make your head spin? Have a stopped watch? If so, make your way over to Watch & Band Clinic for what must be the world's fastest watch repair. A bit of a time addict (you should see me pounce for the metro train one of these days), I came in desperately wanting to get my watch going as not having it functional was cramping my commuting routine. Well prepared to part with it for half the day, I indicated to the man behind the counter my problem and--before I could even ask when it will be ready and for how much--he disappeared in the back. Mouth still open mid a would-be sentence and a bit curious about this approach to customer service, I waited no more than 3.5 minutes. The man re-emerged with my revived watch and charged me ~$12. Mind you, during this time, he was able to serve 3 customers in parallel--me and someone else while addressing questions the other in-store visitor was asking and answering the phone. All this, while looking very casual and not at all rushed (aka, mad skillz). Although I dare hope that the battery lasts a long time, future watch repairs are coming here for sure. A little treat greeting me on my walk back: in that short time, he even managed to switch the date on my watch! Now that's attention to detail! read more

Terrible. I have a small desktop clock from Kate Spade that's motor had stopped working, and I thought I'd try a watch repair place to see if it was fixable. This was near my work so I decided to give it a shot and I wish I had never gone there. 1. It took my THREE times to even drop it off. Every time I went (during business hours) I was told the repair man was not there so they weren't sure if they could accept it or not. I would be told a specific time to come back (say, "He'll definitely be here on Wednesday afternoon") and every time it was the same deal. 2. Finally, the repair man was there and looked at this small simple clock and said they could simply order a new part and replace it. I was told it would be ready in a week and I'd get phone call. 3. More than a week goes by and I don't hear anything. So I call the store, and am told they haven't been able to fix it yet. Check back in a week. 4. I check back in a week and am told they've had to special order a part -- and they will call me and let me know when it's ready. 5. Fast forward many weeks, still i have heard NOTHING. I finally call them again and am told "oh, we couldn't find the part, we can't fix it." So what happened last time when you told me you had ordered the part? It's now been MONTHS and I could have gotten this taken care of much faster somewhere else. Terrible communication and customer service. Unable to repair a small clock. Don't waste your time. read more

YELP! Get your sh*t together! How does this place have an average rating of 4 Stars? This place is terrible! Brought him three watches for battery changes. That's it. New batteries. Unscrew some screws with tiny screw drivers. Add battery. I'd do it myself if I had tiny screw drivers. He said they'd be ready in three hours. Ok. Fine. Seems like a while, but ok. Three hours. I call in three hours. He tells me he can't do them. What?! His watchmaker will have them done Monday. 5 days from now. Why'd you take the watches from me and why'd you tell me three hours?! Such a waste of time. Avoid this place. I'm going to go buy some tiny screw drivers. read more

It's not cheap but it's quick and easy. $15 to get a new battery in one watch. $10 to take a link out. This bothered me since most stores in the mall will do it for free and it took the guy 3 minutes. It was convenient, so I payed for it. read more

I concur with the other reviewers, but I'll add that the waiting area and shop was more upscale than what I thought just by reading the reviews. I was picturing a dingy basement store with an alley entrance, but in fact it's an immaculate show room housed in an indoor-mall type area. Comfortable place, to-the-point customer service. read more

Do not trust them with your watch. I brought in a pretty simple Kenneth Cole watch to change the battery (I'll post photos). He took it in back to "his guy" and told me to come back later. When I came back later, after twice being told it wasn't ready, I found out that his guy had cracked the crystal trying to put the battery cover on. His excuse? "The crystal is curved and it doesn't quite fit the tool right." Yep, the watch repair shop doesn't have the right tools to repair watches. He offered to order a new crystal, so I accepted. An hour later, the watch stopped ticking. Brought it back and had to leave it in order to get fixed. The new crystal came in, so I brought it back yesterday to have it changed. Lo and behold, when they replaced the crystal they scratched the black backing where it says "New York." It's not worth the frustration dealing with this incompetent "repair" shop. Go somewhere else, especially if you want to get your watch back in one piece. Oh, and he wanted to charge $15 for a $3 battery, even after telling me he wouldn't charge for labor due to the trouble. read more

Watch & Band Clinic - First they cracked the crystal (10 o'clock) because the "repair" shop doesn't have the right tools to put the cover back on. - Watch Repair Near Me - Washington, DC, District of Columbia

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I brought my watch in here to have the battery replaced. Turns out the watch had two dead batteries because it has graphics in it that I guess require two batteries. He replaced them while I waited for under $20. Awesome. Only reason for not getting the fifth star is that he didn't entirely pop the piece back into the band so I had to mess with it I bit to do it myself. Also, he was a bit rough with the watch and I watched helplessly as he tried pushing the watch piece back into the band (which he failed to properly do...see previous sentence). read more

(Shops at 2000 Penn) I started taking my watches here for repair back in '97-'98 (Hi, Sharon!) and have never had an issue. From link/band adjustments to dead batteries to shattered Fossil faces, they can fix them ALL. Just plain good, affordable service. read more

What a nice experience. The store is nestled in with random boutiques and restaurants inside the 2000 Penn shopping center. There are chairs so you can wait if you are in a hurry. I dropped off my two watches and picked them up later in the day(didn't have time to wait). I had two watches--one basic, one designer. Both battery replacements cost $12 and removing a link from the designer watch cost $5. (The salesman informed me that its usually $10). When I went to pick the watches up, I noted an ongoing discussion about a watch battery--the guy knew what he was talking about and didn't pressure the customer into a purchase. Also--they have a pretty large variety of leather watch bands, and if you watch is beyond repair they have a small selection of Skagen, Bulova, Citizen and other watches in that price range. Would recommend and will return! read more

Shame on you yelpers for giving this place such high reviews. I went to this place to get my watch fixed, the guy took it to the back and all I could hear was his struggle trying to get the cap open, I asked him to please be careful and not scratch the back, he came out and handed the watch and a blade that he was trying to open the watch with. I told him that all I wanted was for him to be careful and he said that if I wanted I could do it myself, so just took the watch and left disgusted by their service. I found another shop and the first thing the watchmen noticed was the marks left on my watch by someone who didn't know how to open it. If watch repair is what you need go to 1800 I St. NW right next to the liquor store, you'll get the best service and experience read more

Scratched the back of my watch in several spots while replacing the battery. When I asked him about it he mumbled something suggesting the marks were there before. read more

Perfect. Needed a watch battery replacement. Walked in, was helped immediately. Was in and out the door in less than 10 minutes. Had chairs to sit during the short wait. Only cost $12 +tax. And he accepted credit cards. read more

I'm not saying I would take my prized Rolly or Tag in here for serious work because if you can afford one of those, you shouldn't be in a mall shop in the first place. I went in to have them take out a few links in my new Bulova and everything went smooth. It took 8 minutes and it was $10.60 out the door. Not bad. I recommend them for simple battery replacement and band adjustment and replacement. read more

This shop has a sign up stating that personal checks are not accepted. After they finish your repair they inform you that they accept cash only. As I did not have any cash on me I will have to return to pay. I see that others before me have complained about the lack of 'cash only' sign. Will not have any more work done here as they do not appear to care about inconveniencing their customers. How hard would it be to hang a 'no credit cards' or 'cash only' sign? read more

Dated shop. Low to midrange quartz watches. Best time pieces you will find here are Bulovas and maybe a Movado. Cash only. While the signs in the shop indicate that the shop does not accept checks, the reality is they should just have a cash only sign up - they won't take your credit cards. Like many other establishments in DC, courtesy and customer service are nonexistent here so don't go in expecting cordial banter about watches. read more

Welp... I didn't even get a chance to go because when I called to ask pricing and availability the person who answered said the "credit card machine was not good so bring cash." Sort of like when cab drivers try to bully you into paying cash when they HAVE to take your card. I pushed back and eventually he just said it was broken. Sooo, nope, not giving them my business. read more

The store is inside of a mall and the guy running the show is very efficient. It's getting down to business, thank you ma'am kind of style and I like it. He reduced the length of a chain on one of my watches and changed the battery for another. It was about $25 altogether. Hassle-free. Fast, efficient service done on the spot. read more

Came in to get a watch band fixed. A little piece had been broken, and I thought it could be repaired. When I mentioned this, the guy kind of laughed derisively. "Alright," I thought, "the good reviews certainly aren't for the service." But he then found a black leather band that fit my watch, showed me, got my approval, and had it on and back to me in two minutes. The band and work was $26 total, which isn't terrible. I'd go back for the quick work, but I'm not expecting a smile. read more

Just got a few links removed from my new watch for ten dollars here. Quick and efficient!

Every time a need a new battery I consider getting a new watch rather than the hassle of replacing the battery. If you go to a jeweler than you are their least priority. This place is basically set up to replace batteries. Awesome. read more

Definitely had a good experience here. I had the straps on my Hamilton replaced. I even came back, the same day, to have him replace my clasp. Quick service. read more

I needed a new strap for my watch and not only did the owner give me a spare, but he did not charge me anything despite my repeated attempts to pay. read more

I agree with the previous commenter's post that it is not exactly service with a smile; however, they did change the battery in my watch for $12 dollars in less than 10 minutes. I'm not sure I would come here for service other than battery or band repair, but if that is all you need done this place is good. read more

This guy's the real deal and I'll never go anywhere else. It's such an unassuming little storefront, but this man knows his craft. Fast, careful, and impeccable workmanship. Plus, gotta love the local! read more

I went in and was immediately helped. I said I'd be back in 5 minutes and came back in about 3 minutes and my watch battery was already replaced. It was only $12.72. I had also called the Tiny Jewel Box on Connecticut to compare prices and wait time and they told me it would be a minimum of $25 and take up to one day. For 3 minutes and half the price i think I ended up with a great deal. read more

Fast, efficient, if not very friendly and a bit on the expensive side (24$ for a decidedly cheap-looking watch band).

This place doesn't accept cash and they don't tell you that until after they do the work.

The posted hours of 0700 to 1800 are wrong. I was at the shop today at 0800 and it was dark and locked. Need to update this information! read more

Great. And so nice. I was in a big hurry, having heard a long spiel at another store. Needed some links removed and the date changed. It was a gift, so I had not had time to figure this out. They were busy but made time for me. The link was still too tight, and they fixed it right away by putting in another link from the one they took out. Thank you for making this so easy. read more

Parked outside and ran in, showed my broken watch band and left 5 minutes later with a nice new band installed. Not much conversation but really efficient service. read more

The guy who runs this place is totally untrustworthy. I took in my Swiss Army watch and asked him if he was certified to replace the battery. He hemmed and hawed, never outright lying but not admitting to not being able to change the battery in an appropriate way. Finally he handed it back to me when I pointed out that the watch was waterproof and only changing the battery correctly would keep it that way. I would be far more likely to take him another watch if he had said straight up that he couldn't do the repair, but his weaselly evasion lost him this customer. read more

This is a great place. The staff/owners don't have great social skills but does that really matter? They are competent, fast and inexpensive. This is the place to go for quick, reliable and low-cost watch repair. read more

Yes, the guy who replaced a small clock battery for me was a crumudgeon, but he did it in 10 minutes while I waited for $16. & yes, the credit card machine is still "broken" so have cash. read more

Went in for a watch battery replacement. The guy was friendly, and it took a few minutes for him to replace the battery. Very easy and I would definitely go back there. Only $12 plus tax too. read more

I have only used this store for battery replacements, and for the most part, those were done correctly and relatively quickly. The low rating is for the following reasons (1) the pricing is rather high compared to other stores in the area; (2) the store only will accept cash, which is extremely annoying if you bring in multiple items and incur a large bill; (3) the store lied to customers for years about the cash-only policy by telling them that the credit card machine was "broken." If you don't want to take cards, own that decision, don't deceive people; (4) the gentlemen who I have always dealt with is one of the least friendly merchants I have ever encountered He doesn't smile. He doesn't great people when they come in the store or say "how can I help you?" He responds to questions in mono-syllables. He doesn't say "thanks" or "have a nice day" at the end of a transaction. He seems to hate his work and hate his customers. Maybe he just has a super-reserved personality, but its very off-putting. So -- go if its in your neighborhood but only if you are willing to pay a premium price for a simple service delivered by a grouch, and be sure to bring cash. read more

On the one hand, I'm glad they're here. Finding a replacement strap for my daughter's watch isn't as easy as it once was in downtown DC. On the other hand, the straps are vastly overpriced and I also got the 'credit card machine is out' line. (But that was fine with me. Not sure I would have wanted them to have my credit card. Place has been here for a while but feels sketchy.) Let's see how long the strap lasts. read more

Although the operator of this business is rather gruff and less than friendly, I can't complain that he changed out the battery in my Movado in less than 10 minutes for $12.69. Bonus points for being close to work. read more

This place is great if you just need a replacement battery for your watch. I tried City Watch Repair by 18th Street first and they tried to charge me an absurd price. Here the man behind the counter here got me in and out quickly, making the replacement for a mere 10 bucks. read more

Love this place! Walked in and was helped. I had two watch batteries and a band replaced in under 10 minutes. (Batteries were replaced within 3 minutes). Pricing was very reasonable at only around $12 per battery and $24 for the band that I selected. It is true that the shopkeeper is not very socialable but was very polite and helpful. read more

Came here after being quoted a ridiculous fee to get an old antique watch i'd purchased working again. The man took my watch in the back and found out that the watch only needed a new battery. He replaced it in about 5 mins for $15. read more