I've been a member of Wow for several years with both of my vehicles and unfortunately just canceled my membership today. I went to this location when it first opened a couple of weeks ago and the dryers at the end of the tunnel were blowing so heavy that they blew the covers off some of my off-road lights. Not a big deal, I had to ask one of the attendance to grab them out of the tunnel for me and they told me that they were turned up a little too high in lots of people were having issues. Fast-forward a couple of weeks, I came through for a car wash and took off those covers preemptively in case they hadn't fixed the wind speed issue. As I was driving through, I noticed something fly off in my rearview mirror and came to find out that the wind tunnel blew off my third brake light.
The employees there were very professional and polite, and started a claim for me. Today, Angie from their Customer Service called me, was incredibly rude and dismissive and told me that I was in eligible for reimbursement for the $50 part because my vehicle was more than seven years old. I've canceled my subscriptions on both of my vehicles and will no longer be using their services if they refuse to take accountability for an issue that their employees were forthcoming about. There are plenty of car washes around town, spend your money elsewhere! read more