I was at my wits end and did not know what to do and cannot use my phone and cannot charge it. I…read morewas referred to this place and I cannot tell you how excited I am that they were able to fix my phone affordably quickly and just all-around professional there's more than just phone services here though there's also like mobile services. They also sell different things and they also repair/unlocklaptops or iPads I'm not saying they could do everything but I'm just saying what he did for me today was absolutely phenomenal! I am coming back to bring my iPad and my MacBook... You know how it is when you cannot use your devices and this man had my device up and running in 15 minutes! They are on a busy corner, but there is parking in the back! If you were having any kind of electronic issues stop by, they will take good care of you!

Outstanding and honest! Came in and charged me an appropriate amount to completely revamp my phone…read moreand change the battery and then when I came in again with my daughters phone expecting to have to get the same he told me that I didn't need anything and changed some of my settings. He literally was honest enough to say it was a Settings issue and that I didn't need to spend any money. That is great service and I will be coming back to him for all my phone issues

The Verizon retail store is located at 368 South lake Avenue Pasadena California 91101. It is in…read morethe business district of South Lake Avenue. While it is accessible from South Lake Avenue, the best way to enter Verizon is from the South Lake Parking District behind the store along Shoppers Lane. There is also a small parking lot directly behind the store with about 18 parking spaces. When entering the store from the parking area, you are greeted with a friendly hello at the reception counter. Here you will be asked some questions about the reason for your visit. They handle a lot of situations at this Verizon location. Everything from accessories, new phones, notebooks, Laptops, to mobile phone connections and plans. I was surprised to hear that they handle a number of corporate accounts. After waiting a few minutes, a consultant led me to a desk for a "how can I assist you" interview. After explaining that my phone was old and not always reliable, I needed a new phone. All my phones lately have been Samsungs so the new Samsung Galaxy S26 Ultra was my choice. After making my choice, Yaz went to the back and brought out the phone and papers to go over. I appreciated the explanation of the options that were available and checking my wireless plan to make sure that I was getting the most for my money. I also asked for help transferring all of the information from my old phone to my new phone. After making sure that I had no other questions, I paid my bill and was on my way home with a brand new phone. The whole experience took about an hour. Yaz was the perfect consultant. He was friendly, engaging, and very knowledgeable. I was very happy with everything about my visit to this location.

My criticism is about the on line service you receive when you call 611 and connect to Verizon on…read moreline service. Their support is horrendously awful. People don't know how to handle your issues, you get transferred around and eventually when the problem gets all explained and you are ready to receive help, you mysteriously get disconnected . I somet the hrs plus and that is exactly what happened to me. I had brought over two phones, two watches, an iPad and this is the awful service I recd. I would be very careful moving business to them. I found the retail store very helpful.

I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

I give this place a 5 star rating because of Will, the guy who fixed the charging port on my iPhone…read morefast and with great customer service.

First this is not an authentic ATT Corporate Owned Store. It is a licensed ATT retailer. This was…read morenot made clear in any signage on the ATT logo nor was the staff transparent about this. From the onset this might not seem like an issue but it is. They don't have access to the proper ATT backend like the actual company store. The employees tried to help but the were incompetent, could not get the job done. Repeated the process 3 to 4 times and lock out the ATT account with a fraud flag in the process. The tricky part here is that the store looks just like the corporate ATT store. I personally would avoid and if you are looking for a Corporate ATT store, there's one near by in Hasting Ranch or on Rosemead. Don't get messed up with the wrong people.

Thank you Sally for the great customer service today. I will make the drive to come to this store…read more Excellent.

Winnie was great. I had sent a friend over to get his phone replaced. We talked about different…read moreoptions for phones that will work for him on a budget. My friend was super happy and loves his new phone. She was very helpful and got him going.

This is where I've had all my phones, and finally my first nontard phone (Galaxy S4) Yay. But…read moreseriously, I'm just happy it's not an iPhone. Ugh. So, T-Mobile undeniably has some really retarded things and operations, but the manager of this branch does her best to make this a simple and painless process. If you have any questions or problems, she'll try to help you solve it. I've had multiple problems from things like phone defects (thanks, Samsung, so reliable), to random glitches with texting and internet service, and a few minor things like turning off wifi calling and screen rotation. Most of the time I'm here, it's simply because of something wrong with the phone/service, and she's been very helpful every time. The only real reason this place gets docked a star is simply because of how retarded T-Mobile can be with their operations, especially with the roundabout delivery of the Galaxy S4, as if it's too dangerous to deliver it directly and have us pick it up there. I mean, seriously, we have to go there anyway for a new SIM card. I don't even think people know this place exists, unless they're contracted here, 'cause nobody really pays attention to anything on this corner or section of Main St. for that matter. Seriously, T-Mobile would lose a lot of customers if they didn't have people like her working everyday ironing out all of the issues. I never had any problems with my Motorola phones, but holy sheiza, when I got Samsung, let the problems roll. Fortunately my Galaxy S4 seems fine; I just needed a new SIM card.

great service 10/10 will come again and will recommend services! Great customer service fast…read moreservice many things in store that will come in handy. really great place 10/10

great and quick service. i came in to ask for a screen replacement and he gave it cheaper than what…read moreother stores are asking for. would recommend.

Quick repair with warranty. Best price out ouf 7 different inquiries i made. Open on a Sunday!…read moreresponds quick!

I was very happy with their service. The part for my iPad…read morewas damaged. They notified me the repair will take one more day and gave me a free screen protector for the delay. Communication was prompted. I found the overall experience excellent

Amazing service provider! If you want the job done right and quickly by a professional, this is it!…read more Technicians know how to quickly identify all types of problems and can resolve all issues related to tech! Have been using them for all tech related issues for a long time!

Came to get my Galaxy S6 Lite screen replaced. He found the piece for $35 and charged $65 for the…read morelabor. I recommend their services if you're in need.