Excellent service! I brought in my old Tiguan and they were extremely helpful and detailed with what my car needed. Barbara was a great help and always stayed in touch with my whether via text or call. She was very transparent through the process and empathetic with my concerns. Is it expensive? Yes, but they are a specialty service and I knew they were a trusted company. I was confident with the work they were performing and the parts they had had to order. My little ride needed some major work and they took care of it with urgency and concern. I will most definitely recommend them and I will be returning for all my service needs. Thank you, Wrench Werks! read more

Took my Audi here for the first time. Staff very friendly. But prices were almost just as high as the Audi Honolulu service.

Can honestly say that Wrench Werks is one of the top places I've been to for automotive/mechanical purposes. Worked with Tanya through the process and she's been very communicative and patient. Being a bearer of bad news isn't the easiest job to do, along with handling any emotions a customer may have because of it, but she kept composed and continued to assist to the best of her ability. Work-wise, Tanya has kept me updated throughout all of the tests and findings that occurred, to ensure that there were no surprises when it was time to pay. I appreciate the work that she and the technicians have put in so far to ensuring that my vehicle is running and for making sure that the parts needed for my repairs come in sooner than later. Overall, I would highly recommend this place for any maintenance/repairs. While costs can add up at the end of the day, I believe that being able to come to a place with a friendly and trusting staff is hard to find nowadays. With that, Wrench Werks will definitely be a place I shall return to (soon for my repairs) for any work I need done on my car. read more

1988 Vanagon towed to Wrench Werks for cold no start. They ordered hard to come by refurbished parts and the mechanic fixed it. We are so happy, reassured and confidently drove it home. I must give Tanya praise for her energy and constant communication. It is a valuable skill we appreciated! Now NDEVOR is back in the Westside! read more

Wrench Werks - Our 1988 Vanagon on the road again for future endeavors! (to seriously or continually try to do something) - Auto Repair Near Me - Honolulu, Hawaii

Best mechanic experience from NY to LA to Hawaii. Tanya's service was outstanding, and Dylan made my Audi Q7 drive like new. Fair prices, military-friendly, no luxury markups -- just honest, expert work. Wrench Werks is the real deal for Euro cars in Hawaii! read more

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My CHOICE - drive a high performance European automobile. My LUCK - finding Wrench Werks. When I was desperate - the Wrench Werks team expertly resolved ongoing electrical issues with my Audi and continue to this day to provide honest and expert advice for needed repairs I had neglected and routine maintenance. Rod and Barbara and the entire team treat me like family. If you make the same CHOICE to drive an Audi or VW, then love on your automobile like Wrench Werks will love on you - AND your automobile !! TOP NOTCH: customer service expert and friendly, real time updates on repair status and consistent expert advice and consultation. Look no further. If you choose a high performance automobile then choose a high performance mechanic - and don't grumble otherwise! read more

BEWARE BECAUSE THEY WILL TAKE ADVANTAGE OF YOU IF YOU DO NOT KNOW ANYTHING ABOUT CARS! ESPECIALLY IF YOU ARE A WOMAN! I have a 2018 VW Atlas SE and i took my car in because my check engine light came on. The car also felt as if it was going to die when it was idle so i knew there was an issue. I took it in on Wednesday morning at 830am. They advised my husband they had to keep my car until the next day because they were still running tests. The next day rolls around and they advise they are still doing tests. They couldn't quite diagnose the issue and told me they would let me know. I contacted them that same afternoon and Barbara advised it would be best to keep the car rental, btw I was renting out of pocket until they determined the issue. Friday rolled around and they were still giving me the run-around and because of my frustration, I told them to just change my spark plugs and coils and give my car back. The total cost for a compression test, diagnostic test, spark plugs, and coils was $1,100 and confirmed in a text message between myself and Barbara. Come to find out I was ripped off and that cost is very steep for the work they did. Barbara tells me on Friday they will need to order the parts and won't get to it until Monday when the parts arrive. I called them Monday and they advised parts have not arrived so they will try Tuesday. Before I picked my car up on Tuesday I called ahead and requested all the test results of the car. After all, it has taken a whole week and I was paying for it . When I arrive to pick up the car Barbara gives me the bill for $1,600!!! I asked her what changed. She said that the parts and tests cost me $1,100 but she did not include the cost for installation. At this point, I feel like she's taken advantage of me and I tell her no. I am not going to pay this for 6 new spark plugs and coils. I told her that we had agreed to $1,100 TOTAL on text and showed her the text message to remind her. Long story short, she said she would cover the labor. I got into my car and the car still was rumbling and check engine light came back on after turning my car on the next day. SMH. I declined for the BS carbon cleaning they advised because when I called to shop around for carbon cleaning quotes, the Volkswagen Mechanic told me that my engine type does not see that type of build-up. At this point i felt lied to so I called our family mechanic (he doesn't do European cars) to come and verify they changed my spark plugs and coils and GUESS WHAT? Rather than OEM-manufactured coils, I got some coils and plugs off of AMAZON! I got RIPPED OFF and TAKEN ADVANTAGE OF! I call Barbara and I tell her Check engine light is back on and she says well I told you it'll be an extra cost to go deeper and look into the engine. At this point I'm confused because they held my car for 3 days before they did anything. I asked her to send me the verification of the coils and it's been over a week and she hasn't. They lied! My family mechanic could not believe I paid $1,100 for them to change my spark plugs and coils and for tests that she couldn't even provide paperwork for. I am so disappointed! DO BETTER WRENCH WERKS! Don't let them take advantage of you! ESPECIALLY IF YOU ARE A WOMAN! read more

Wrench Werks - Costs Barbara tried to charge me after we originally agreed on $1,100 - Auto Repair Near Me - Honolulu, Hawaii

Somewhat over priced for services, my car was totaled and needs preventive maintenance each time I went there they charged adding $500-$1000 extra services or parts that I needed. My last visit I went back after getting a check engine light 50 miles after my service and They charged my card of file without my authorization, I didn't even get a copy of the diagnostic report until I 3 months later. My car got worse after that last visit. There were also a few times I got my car back and there was immediate issues in which one time I had to get it towed back the same day and then the other time I had to bring it back smoking because one of the mechanics didn't replace some pipe or hose properly. I've been a long time customers from 2019-2024 and honestly their service could be a bit more transparent. I have left there feeling unsure about their business. Everything took the whole busness day. I had to pay for Ubers to get there and back and they would wait until rush hour (peak taxi price time) to be done. I've been there over 10 times so this is a little close to home for me. I never felt valued as a loyal customer especially when I voiced my issues. The last time I had an issue I sent Barbara a long message which she just left me on read. Last time I leave a card on file. Will be taking my cars else where from on. Showing us the services that we pay top dollar for would promote trust between customer and mechanic. Anyone can just say something is wrong and it'll be THIS MICH to fix. But not everyone can make you feel the aloha and feel like they have your best interest at heart! They won't ever miss an opportunity to get more parts and labor out of you. read more

Wrench Werks - Had to bring it back a few times after servicing due to neglectful labor. - Auto Repair Near Me - Honolulu, Hawaii

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Took my Jetta in for diagnostics on my transmission. Tanya provided excellent customer service and gave me prompt updates on my car the whole time it was there. read more

This is an update from my first review back in 2019. Happy to say that I am still a customer of Wrench Werks! I honestly can't thank them enough as they've always taken such great care of me and my Volkswagen. Barbara has always been so considerate of me and my financial situation; she will always go the extra mile to help me figure out an action plan to be able to afford the maintenance and repairs my 2012 Tiguan. I also really appreciate the incredible amount of knowledge they have shared with me through out the years. I didn't know until I met them that car engines needed to be cleaned out. Of course no one really thinks of these things, but boy does it make a HUGE difference when the engine is clean versus not clean. Last week I took the Tiguan in to get carbon cleaning done. I haven't done this since 2019! The engine was so dirty that it was embarrassing! But that explains all the random noise and shaking issues. After the cleaning was done, all of those issues cleared up and the car is running smoothly again. In terms of pricing, carbon cleaning is labor intensive and so it will be a little more expensive than your normal repair but you don't do it often (as you can tell, 2019 til now I didn't do one). I paid around $2500 and that includes parts, and 2 days of labor and testing. To me that is a very fair price as they've always shown me their professionalism, up to date knowledge, quality parts, and high level expertise. read more

Always prompt and organized, I can always depend on Wrenchwerks very friendly and very clean facilities. Wouldn't trust my VW with anyone else! read more

It's been nearly a decade since my last update, and unfortunately my A5 was suffering from some mechanical issues after 14 years of use. I took the car back to Wrench Werks to get things diagnosed, and unfortunately the cost of the repairs ended up being approximately what the car was worth. Barbara was extremely helpful in outlining the repairs, and also helped me understand the tradeoffs between trying to keep the car alive versus just buying a new car. Although they probably would have made more money doing the repairs, I never felt pressured to decide one way or the other. When I decided to scrap the car, they helped arrange to have it towed away and scrapped at no additional cost. They also arranged a rental car at discounted rates throughout the entire process. I can continue to wholeheartedly recommend Wrench Werks for all of your Audi servicing needs. The service and professionalism I experienced there far exceeded that of the local dealer. If I end up getting another Audi in the future, I'll be taking it here. read more

My car was towed there and I was told to take it back to Audi as they were saying something is still under warranty!! They could have charged me to fix my car, but they were honest enough to tell me to take it back to Audi! Even though they couldn't help me with my problem, they said if Audi can't fix it bring it back!! Today I got a call from Tanya asking me how the car was doing! I didn't expect a response from them !! That Just goes to show how honest this company is!! Thank You Barbara and Tanya!! I would highly recommend this company as they are so friendly and most importantly honest!! You don't find honest companies this days!! read more

I reached out to them on a Sunday and surprisingly got an immediate response. Barbara was very helpful and allowed my car to be towed in the next day. They did a very thorough inspection and found the symptom and cause. While I wasn't ready to spend the money to get it completely fixed, they replaced what I asked to get it back on the road. Barbara was great at texting me updates and sending online estimates that allowed digital authorization. I finally met Barbara and Rod when I went to the shop to pick up the car and everything went very smoothly. I highly recommend them for Audi or VW repairs. Thanks for a pleasant experience. read more

Always get great service when I take my car in, they haven't seen my car in 4 years while it was away in the mainland. But after my first visit back they found a lot of things that need attention. So I will be taking care of the important things first. But since my car is getting really old parts are becoming hard to find. One of the best things about coming here is I usually get the same tech so this person knows my car inside and out. I also love the VIP program they have so I can get much needed discounts to help with costs. read more

Took my Audi A4 in to get electric systems to work again and Wrench werks was able to fix all the issues and some! I will be back again!Mahalos read more

If you get Audi or VW don't bother going to velocity take em here! Cheaper, better service and they actually answer their phone when you call haha. Anyway when you call Ask for Barbara she's awesome. Aloha read more

Wrench Werks - Where it goes down - Auto Repair Near Me - Honolulu, Hawaii

I almost gave up on my jetta because a lot of shops don't work on jettas too much (they said themselves). I went to one shop to get it fixed. Apparently they said it was good to go. Next day my car acted up again. An autoshop recommended me to this place since they focus on jettas. Took a chance, and im very glad I did! Been running my car for almost a week, and it hasn't acted up. Thanks to the workers who fixed my jetta and took the time to seek every detail in my car! Especially thanks to Barbara for being such a sweet person and seems to know her stuff about cars. Shes very helpful and communicates well on updates with my car. It made me feel at ease. She also would break it down from what needs immediate attention, to what is only minor work that doesn't need to be done right away. For sure taking my Jetta ONLY there!! Mahalo Wrench Werks!! read more

Most reliable,Honest,Professionals. Like them on the first visit, falling love on the Second visit. I will definitely recommend to others and comeback for my Audi!! read more

I was having a problem with my Audi & local service at the dealer couldn't get me in for weeks. Barbara worked me into her schedule so her staff could figure things out as fast as possible. And she also arranged for a rental car while the car was in the shop at an incredible rate. Everyone there cares about getting the job done right but not doing more than is needed. I'll never go anywhere else locally! If you have a VW or Audi , look no further!! read more

Outstanding service, I would highly recommend Wrench Werks to anyone with an Audi or VW on Oahu, and I will be a life long customer. On my older 2012 Jetta TDI, they truly went above and beyond to get everything fixed. Everyone is very friendly, communicative, just a good, honest mechanic, which can be rare to find. Mahalo! read more

My overall experience here was pleasant and delightful. My Audi Q5 has been giving me a headache. Replaced what I was told needed replacement from another shop and still issues. I was stressed. I had to do research and take it in with a shop that specializes in Audis and mind you, they're aren't a lot on island. Stumbled upon wrenchwerks, submitted an appointment online and I got an immediate response in the morning from Barbara. The interaction and drop off process was very well communicated and smooth. Speaking with Barbara about my issue, you can feel that she honestly cares. She was also giving me a few pointers on car maintenance, very knowledgeable woman. She also pointed out that my safety is expire and if I would also like to do my safety check there which made it convenient for me. They also offer car rentals for a great price if needed. As soon as the diagnosis was done, she called me to let me know the findings on my Audi Q5. After the results, I was shocked as to how much stuff was wrong with my car, I could tell from their inspection that it was a very thorough one leaving no detail left behind. Barbara broke down the pricing and offered me options to move forward. That being said, I look forward to getting my Audi repaired through them. On the bright note, Barbara has really made this stressful week of mine not so much now that I know I am in good hands. Mahalo to you and your crew I really felt like she went above and beyond expectations. read more

My name is Donna Garrett and I have had the pleasure over 5yrs taking my car to Wrench Werks!! I had a convertible Volkswagon ESO.My hardtop convertible was stuck and wouldn't go down, after having my car at Volkswagon Collision for weeks, which they said it couldn't be fixed, a friend recommended me to call Barbara at Wrench Werks. I was out of town when Volkswagon Collision had my car, I called Wrench Werks and talked to Barbara, I explained to her what was going on with my car, I was so upset and crying, she said have Volkswagon Collision tow your car to my place, which I did. When she received my car it was in pieces and pretty much destroyed. She let me keep my car at Wrench Werks until I returned home. THE NICEST LADY EVER!! When I returned home I went to Wrench Werks to meet Barbara. My insurance (State Farm) told me my car was a TOTAL LOST. I was so devastated. I brought a 2012 Volkswagon Beetle. Barbara and her staff ( mind you) are the friendliest nicest staff I have EVER known. I take my car for servicing and anything else that needs to be done. I have NEVER EVER felt that I was taken advantage of because I'm a woman. They take very good care of my car, and I trust them 100%. I believe they value their customers to the upmost. Barbara has ALWAYS educated me about my vehicle, and I understand what repairs are needed and why, and they ALWAYS have a rental car arrange, (Lucky Owl) if I need one. I will NEVER EVER stop taking my car to Barbara!! I ABSOLUTELY LOVE THAT LADY!! read more

It's vital you see a specialist when needed. As your general doctor will often refer you to see a specialist outside thier office. That's where Wrenchwerks comes in. Focused on one brand family Audi-VW, they can and will get to the root of your problem efficiently and precisely. Don't make the mistake of taking your Audi or VW anywhere else, because sooner or later you will need them. Mahalo read more

OMG I found a new place to bring my baby for any what so ever repair. This place is the Best ever my brother told me that this is the place who would really take care of my needs for any type of repair because they specialize with Audi/VW auto's and he was so right on it. I was able to meet Lance the owner and he has gone and beyond to make sure my baby was in good shape and safe to drive all over this island. I would never have any repair done but Lance to take care of. Thanks Lance for taking care of my beautiful baby cause she means a lot to me. During the summer her top is down and Baby girl and I would cruise around the island and will be looking good. I have no more worries to who would be trust worthy to work on her I have that now DA Wrench Werks ***** read more

Wrench Werks is solid. All the way around. From the get-go, to the end. Customer service from the beginning was superb. From first conversation, repair work discussion, to completion of the car & pickup. Barbara is personable, and kept it real with us. For the repair work we needed. Conversation wasn't necessarily about the dollar signs, but she also treated us like friends. Which put us more at ease, spending the repair cost. Even after payment, she was still the same character. To the mechanics crew, thank you for the TLC to our car. And getting it the spa day, and then some.. That it needed. Car is rejuvenated. A whole new person, for the better. To the entire Wrench Werks. Front, middle & back employees of the shop.... THANK YOU. read more

Came here to get a diagnostic test to figure out why my VW was overheating. After charging me more than $200 for the test, they gave a list of potential repairs costing more than $1k. They suggested that I change out the fan and that repair was about $800 itself. I decided to do it myself and it took 30 minutes using a YouTube video. The car was still overheating, so I brought it back to the shop. They insisted that it was the fan. Instead of paying the $800, I went to get a second opinion - turns out I had a completely different problem. Do yourself a favor, save some money and find another shop. The only person that works there that I gave stars for is Barbara - she is an angel. read more

This car shop is a total rip off. Car 2005 audi a4 1.8t First my ac wasn't working so I asked them to check it. They told me it has a small evap leak which costs over 3 grand to fix... It turns out all my AC needed was a recharge. Second, they told me my inner cv boots needed to be replaced so I had them do that. It costs me $800. Now it's been a year and a few months and both of the cv boots they replaced are broken and the warranty is only good for a year. I called the shop and their front desk staff didn't seem to care about my issue because it was after the warranty. They spoke to management and they said they aren't doing anything. This shouldn't have happened. They try to trick people who don't know anything about cars into buying stuff they don't need and they did a horrible job or didn't even replace my cv boots. They claim to use oem parts but my oem ones lasted over 11 years. Do not go here. They are a dishonest mechanic shop. read more

Awesome place no one could work on my 1988 scirocco 16v and they fixed it the same day. Diagnosed several problems I didn't know were lurking and always gave me the option of living with them or fixing them now. Professional, great communication and a full service modern shop. I thought id have to ship my car to the mainland after dealing with 3 shops that overstated their knowledge and experience. Especially for vag enthusiasts of all generations you couldn't ask for better. read more

Barb is the best and Rod will make sure your car is taken care of. We have signed up for the VIP Service program for many years and appreciate how they clean and detail our car before we pick it up. Reasonable priced, but not cheap because you pay for excellent service. read more

New location (for me), same great level of service and professionalism I have always received from start to finish. I came in for a new set of tires and was quoted a great price and next day scheduling. Quick and painless. I am definitely a loyal customer. read more

So far so good! Friendly, knowledgeable, affordable (as Volkswagen goes) and super willing to help you get the most bang for the buck. I bought a 2012 Tiguan in March and a month later she needed her 40,000 service done. Money was tight and the dealership was asking $900 plus to do the job (I'm sure they do a good job) ... I found Wrench Works and was skeptical but hopeful. $200 cheaper excluding wash & clean. Barbara is a gem. She explained everything I questioned and covered all my concerns. Rod listens so very carefully, it's impossible for anything to be misunderstood...it's like THEY really CARE! So if you're looking for a business that really, really, really gives a shit and ain't looking to swindled you out of house and home, give'em a try. read more

Brought my car in for timeing belt change.Unfortunately, they did not do it right the first time (cam and crank were not aligned and malfunction codes triggered). read more

You've got a very strong team of people here who are compassionate about the work that they do! My mk6 GTI was in really rough condition, leaking coolant and oil with multiple failed/failing components. They are ultra-thorough, double checking, test driving, even triple checking the components to ensure the integrity of the vehicle before turning it back over to me. I came into their shop with high expectations and they definitely exceeded them! Barbara has such a kind soul and the team with her expedited repairs on my vehicle because they CARE about their customers! A lot goes on behind closed doors and I'm glad that I found this team that I could count on to get the job done in a time of need. We'll definitely be seeing you again in 6 months! read more

Great experience! Professional, plesent, informative, respectful and resourceful. If you have VW do yourself a favor and go there. Short distance from a dealership but very long distance in quality of the service. They do work on other cars.. read more

Wrench Werks - Me and my youngest! - Auto Repair Near Me - Honolulu, Hawaii

Great service and customer relations for VW and Audi vehicles.

Great service! Barbara was very helpful. They provided options with payments which was very helpful.

The place comes highly recommended I check all the help reviews and everyone was right on point, I was in a bind and needed an oil change at the last minute and I called and they hooked me up in the next hour! The staff was very friendly and took care of me and the pricing is very competitive especially for these types of vehicles. If you need any work done this is the place to go and get it! read more

Wrench Werks - Auto Repair Near Me - Honolulu, Hawaii

Wow! Very impressive car repair shop! The scheduler was very knowledgeable about our problem and was able to help us make a convenient appointment. The shop is so clean and well maintained. The service was efficient and affordable. They gave good suggestions for future care and repairs! What more could you ask for?!? read more

The front staff & mechanic magicians work seamlessly together & try their darnedest to make sure they've done their best for you..... & it feels like they actually care that they've done their best .... & you're happy too ! Soooo hard to find good customer service & a good job too!! read more