I'm an owner of a Chrysler vehicle and unfortunately I've experienced inconsistent and often poor…read moreservice from the dealership auto service department and decided to find an auto shop that still believed in excellent service. After reading many reviews I decided to visit RPM and I have no regrets. An appointment is recommended and I usually call at least 2 weeks in advance because it's a popular small business. Recently I visited for an oil change and my car was ready in 28 minutes. I could instantly tell the difference in how my vehicle was driving. I was also informed that my vehicle looked good and only concern may be rear breaks and they would look at it during the next oil change. The oil change sticker was placed on my window so I have a reminder on when to visit next. Although it's a little drive from my home, I will continue to get my car serviced here.  Friendly service, consistent and quality work at an affordable price.

If you have an appointment made they honor it. I showed up at 1:58 for my 2:00 oil change, by 2:15…read moreI was paying my bill and on my way. I've been here twice now thanks to the recommendation of a friend. I'm happy with the service. It's just over $90 for the oil change (includes 6k mile oil + filter + labor. The owner and all the staff are professionals who will treat you courteously and honestly.

I made an appointment for a Monday morning which is usually a busy day for auto shops, but they got…read moreto my car right away and quickly texted me a detailed breakdown of their findings. The repair wasn't cheap but it did come in well under the estimate. My cars' issues were accurately diagnosed and correctly fixed. I'm quite happy with my experience. Btw, don't let the appearance of the business or the neighbourhood discourage you. I consider it a positive thing when I'm not being overcharged just to pay for a shiny new facility. The people were friendly and professional, and the shop area was clean and efficient. I'll definitely return when my next repair is needed.

Quick & Honest Service at Brightstar Tire and Alignment I…read morehad a great experience at Brightstar Tire and Alignment today for a tire rotation. I was in and out in under 45 minutes--my 10 am appointment was honored, and the service was quick! The waiting area was surprisingly nice for an auto shop, with comfortable seating and a TV. The facility and restrooms were also very clean. The staff was friendly and helpful, making check-in and check-out simple. I especially appreciate that they were honest and didn't try to upsell me on any extra repairs. Regarding the cost, I was charged $25.00 flat rate, which was slightly more than the $19.99 quote, but I was still happy with the overall value and service. I will definitely return! I felt the guys here were straightforward and did exactly what I needed.

best service I've ever had this man worked on my car before I went on vacation unfortunately it…read morebroke down had nothing to do with the service he gave me called him helped me and my family out when he really didn't have to that says a lot about customer service that's why I've been with him and his dad ever since

At this shop they seem to be nice people but pricey and overrated. I will not be returning for any…read morework that needs to be done.

I contracted with Steven last August to fix the air conditioning in my truck; he gave me a year…read morewarranty on the work (parts and labor); verbally of course so I don't have anything to fall back on in writing (my mistake). After I paid him upfront for the parts (didn't have an issue with that) on August 22, I was told he would have the parts by Tuesday the 9th of September (18 days after supposedly ordering them, but okay)... I texted him on Wednesday the 10th asking when I should expect him. He texted back said he had been sick and asked if Friday the 12th would work. Told him sure. Friday comes and he doesn't show. I text him back and no response. This continues through the ENTIRE following week with no response from him. He finally shows up on the 19th (nearly an entire month after we first agreed he would do the job). I paid him via CashApp for the labor and figured that was the end of the situation. When he left, I was happy, finally had some air conditioning in the truck. My happiness was short-lived, because by Monday it was back to blowing hot air (no freon). So of course, I texted him and finally Wednesday the 24th he said he would try to get to me by the weekend (26-27 September), of course that didn't happen. He texted me again on the 29th saying he would "try and make it today".... Finally on the 30th of September he made it back over to redo his work. Everything since then was fine until last Sunday, May the 17th. The AC started blowing hot air again (obviously the system has sprung another leak). I've attempted to contact him via text every day since then with absolutely no response. Oh, and for those of you wondering why I'm texting him instead of calling, he doesn't answer the phone and hasn't even bothered to set up a voicemail. If you have an AC issue, find someone else. I'm fed up with this nonsense. Thinking about small claims court, but at this point I just need some AC.

Steve is awesome. Showed up on time and fixed my riding lawnmower and gave me some great tips on…read morehow to self-manage it moving forward. Thanks Steve!!!

I needed two tires and I showed up at 5:30PM and they had me on the road by 6:00PM AND they did not…read morecharge an arm and both my legs!! I would highly recommend seeing them.

This place is a scam. I bought two tires yesterday and come to find out I was charged way more than…read moreI could have gotten them elsewhere. I went back today to speak with the Owner and he stated once the sale was done that's it!!! The Owner was nasty and very unprofessional. I would stay clear of this place at all cost. It even looks like a dump from the outside appearance. I should have know better, but the Manager made promises he had the "lowest" prices. Please stay away unless it's an emergency situation. Please do better research than I did. The Owner also called me a "Queer" over the phone. The atmosphere felt very racist to me. I would never go back again of course. I wish there was a zero star!!!!

My AC was blowing but never blew cold air. I went to the Dealership and another repair place and…read morewas quoted ridiculous prices for parts that were not needed. When I took my SUV to ABS they ran test and resolved the issue at cheaper price and within hours. The other places required leaving the vehicle overnight. I appreciate the quality service and the reasonable price. I definitely will refer friends and family to ABS for repairs.

David is a complete angel! Very kind and professional and got us picked up in less than 10 minutes…read more I truly appreciated the amount of care that he took with us and our vehicle. Thanks David!!!

Express oil MECHANIC SIDE not oil change side, has always been very honest gentleman that will make…read moresure the job is what it is and have nvr been dishonest. I have 09 Camry and '14 Camry that require expert service b/c they have over 190 miles on them. If they do work and it keeps giving me trouble, they will relook at it and won't charge me. They have checked things out and told me that's too expensive to get done and say if u can deal with it, it's best than putting a large amount of money in an older car. They have also brought my car back to life several times when I thought she was a goner. And oh how happy I was that my kids could continue to drive these older model cars. Thank you kind gentleman for being honest, straightforward, and very respectful to a women like me that has no clue about cars. I really appreciate your service!!!!

**** ATTENTION : Express Oil National Customer Service Manager…read more I've been an excellent and loyal customer of your Douglasville, Ga store for, I believe, over 20 years until recently when I was charged for a repair that did not correct the problem, because your mechanic misdiagnosed the problem. Your mechanic stated he corrected the problem, but when I drove the car later that day, it was evident that it hadn't been repaired. ...I complained to your Regional Manager and he agreed to refund the amount that I was charged and admitted your mechanic misdiagnosed the problem...But, your Regional Manager stated he was prohibiting me from having my car serviced by you going forward..I have witnesses to what occurred...I shouldn't, but I still want you to service my car by changing the oil going forward.::I feel like you owe me an apology and should agree to resume my oil changes going forward.. Please contact me to discuss.:. Regards, James Randy Long T - 770-374-8749 Email: Jamesrlong65@gmail.com 6800 Fairway Ridge Drive Douglasville, Ga 30134