Three lazy employees behind the registers and no one in line and one employee actually working restocking. It's no wonder the place looks terrible and is poorly stocked. There is a smaller WSS in RIALTO recommend that place stay away from this place. read more

These workers are trash. And so are there worthless pick up policy and system. I couldn't pick up my wife's shoes cause they weren't in my name but than proceeded to tell me I can have him cancel it and re buy the shoes? How can I cancel someone else's order but not pick it up you f6;$en idiotic people. ZERO STARS ZERO STARS ZERO STARS ZERO STARS and the lazy manager sat in the back and didn't help at all. ZERO STARS Garbage read more

las personas que tienen de encargadas no saben atender ala gente siempre de mala gana ayudan ala gente

I want to give a zero star!!!!The ladies Who work at this location are extremely rude and are not in any way there to help you!!! One Of the ladies that work there her name is Eileen. extremely lazy and The other one is very ghetto.The man at the door is very nice and sweet and welcoming. It's sad, that they made the store seem horrible. read more

Wow if I can give this place 0 stars I would. Doesn't let my significant other pick up my shoes even tho there name is on the order and lies about speaking to the manager. MEANWHILE there manager is in the back on there lunch break around 6PM ! A whole bunch of lazy fools. They wouldn't give my order to a "stranger" (my bf) but offered to cancel my order so my bf can buy them while he's there. So the stranger(my bf) can cancel My order but can't pick it up if his name is on it ? Truly cinematic. DO NOT SHOP HERE. LAZY. GHETOO. TRASH. read more

DO NOT ORDER SHOES FROM HERE! We ordered shoes and were told that we would receive them in 3-5 days and nothing was received. We called and then they said 7-10 days. Called again got the run around, called customer service just to find out it was lost and no email was sent. Came to the store to get a refund and gave us the run around again. NEVER WILL I EVER ORDER FROM THEM AGAIN. CUSTOMER SERVICE SUCKSSSS read more

The supervisor Joel R. Was super helpful, knowledgeable and friendly:) Thank you! For all your help! The store had some pretty good sales too read more

Horrible customer service! There were about 5 employees around the store, one of which was on her phone towards the back of the store. I had to find someone to ask for help and as soon as I got the help, she disappeared. I needed to purchase shoes for my kids and I found a pair in my daughter's size but once I opened the box the found that the shoe was dirty not only on the sole but the fabric inside too. This was the only one in the size that I saw, so I went to the counter and asked for a stock check but they didn't have anymore in stock. I was told my only option was to have the shoe cleaned. Well after Jacob took about 5 minutes trying to clean the shoe, I saw no difference. Check out the pictures of what he tried to sale me at regular price! I left a message for the district manager Ernesto, so we will see if I receive a call back. Smh...trying to support a local business...FAILED! Update: I received a call from the district manager, Ernesto, this afternoon. I appreciated the timely response and he receptiveness to my concerns. Hopefully, Jacob can receive some updated customer service training! read more

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I love it Air Force ones thanks pls support them Nike I like how they are nice and they have what you need in like some place like Nike read more

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Prices are reasonable. Buyer beware you get what you pay for and they do not stand behind the merchandise they sell. We bought a pair of work boots that were worn only 40 times , then there were holes through the sole of each boot. We took the boots back to Chino WSS where they were purchased from, they informed us there was nothing they could do to help us, we would have to call customer service to file a complaint about the boots. If you want cheap shoes you are only going to wear once or twice they may have what you are looking for. Do not expect any type of quality from what you buy here, and poor customer service. read more

I understand having a bad day or just being under the weather; however, that is no excuse for a manager to belittle an associate or anyone for that matter. Jose, the store manager needs to learn how to talk to people, especially in front of customers. I felt so bad for the employee. They are there to work and the person helping me did all she could for me, she was so nice and helpful. She just needed a simple question answered, there was no need for him to be rude. He just needed to explain to her how to do one thing. Next time explain step by step and communicate, understanding what they are having an issue with, you just doing it to save your frustration helps no one in the long run. There is a way of speaking to people affectively and sir that was not it. Poor communication skills on his behalf. read more

The level of Service form Joel at the Fontana location is wonderful. He is a very positive person and always looking to help. He is the reason we return. If you ever need anything, Joel is the one to talk to. Awesome to see that there are good people still. read more

So I bought shoes from a WSS in LA and all I wanted from this place was an even exchange. The shoe that I had they didnt even carry. They called the Rialto store and they had them. But this store wanted to do the return and make the purchase therefore when I go to the Rialto store I could just pick up the shoes. Sounds fine right? WRONG! This process took over an hour!!!!!! Why? Because tax percentage is different in LA rather than the IE... how much you ask? 80 damn sense!!!!! I stayed at this place for 80 cents they could've kept it for all I cared but no one knew how to return shoes then buy them back. It was such a headache. 3 people had tried to help. They recognized my frustration said sorry several times but still all this time wasted ovet 80 cents is just ridiculous. Have to do better! read more

WSS - Shoe Stores Near Me - Fontana, California

Got new Air Max 90!! Love them. They had great colors available and a wide selection. read more

WSS - Loves this!!!! - Shoe Stores Near Me - Fontana, California

Store was very clean. There were a few specials on shoes that caught my eye. Other than that, I feel like WSS is a bit pricey but that's just me. Cant complain about the service from the cashier, she was friendly. Walked out with some nice shoes for 14 bucks so read more

best store ever I love this store every time I come in I buy a shoes for my siblings and for myself and the employees are so nice

Josue was really cool and helpful. He was very respectful and courteous. Definitely coming back.

Desgraciadamente está tienda es una porquería lleve unos tenis que solo tenia 8 días que los compre y solo porque no tengo la caja no me los cambiaron se los deje para que los revendan otra vez read more

Came to shop for kids rain boots and I found what I was looking for plus slides and some sneakers for my 9 year old. A lot of variety and friendly staff. read more

Bought a pair of vans labeld as 11 size took them home used them i thought maybe because they where new had to be stretched but at the end of the day my feet hurt and compared to my other size 11 shoes various pair and felt about half an inch shorter returned the next day and was told that vans are different in sizes and i could not return or exchange so i left them the shoes and told them thats the last time i buy shoes spent $50 on shoes that did not work or meet expectations lousy store and employee's read more

Get on the hustle, don't make new store policies cuz you can't make money, everywhere it's 2 "limited shoes", 1 men and 1 gs, mix and match, goofy people, some haters read more

This place is okay, nothing special. If you're looking for deals then you probably shouldn't come here. Everything is regular price and being the Asian that i am, i like looking for deals. The staff seems pretty friendly and will help when they need to, so that's a plus. Other than those things, there's nothing else to really say, I don't think that I would go back only because I know I can find the items closer to where I live. read more

Called ahead to see if they had what i needed, it was waiting at the register when i got there! Great customer service, and that was actually from the security guard! read more

They could really use some customer service classes.. on another note they had good selection and was clean but I shouldn't have to look for someone to help or at least get greeted when I pay. read more

Don't go to this location they don't have a big variety of shoes and if you do find decent shoes they most likely won't have the right size and they will rely on the Rialto location to take care of you read more

They have shoes and its a pretty good selection. What more do you expect from a shoe store? The prices are reasonable and not highly inflated. They have a lot of good deals/offers too. The workers are cool and helped me out when I needed it. I had a good experience overall and don't see anything wrong with the place. Everything was clean and orderly. They seem to be doing things right since it was rather packed, and didn't take long to get checked out. I'm surprised there aren't a lot of reviews here since there seem to be a lot of people. read more

I've been calling they don't answer. Is there another number? Really sucks. Not cool. I don't think they need business.

Needed some cheap kicks for my kid. They shut down the foothill location in Rancho and this was the nearest store... selection was great and they had all type of shoes for different budgets. Customer service could of been a little better..... the workers didn't really have a friendly demeanor. Would of made the experience a little more better. Went in and got what I needed glad I didn't need help or assistance or I would've been lost. read more

I went to this location yesterday to purchase some shoes for my son and as soon as I walked in I was greeted but once I started looking for shoes I noticed that all of the employees were walking around moping it seemed like no one was in a good mood nor wanted to be there. I then had a question so I walked back to the front since that guy that greeted seemed nice at first and then he pretty much just shooed me away and told me he would have someone else help me which was no help. Once I got what I wanted I went to check out and the cashier was the worst of all, she had the worst attitude I've ever witnessed in a customer service setting, it's extremely disappointing when you're a paying customer and don't get the proper experience expected. Next time I'll drive 20 miles the opposite direction, definitely not going back to this location. read more

They have good stuff but never sll the sizes plus this plase suck in customer service i was in line for almos 15 min and only one cashier this place suck read more

$15-$20 pants and they last longer than the stuff at the swap meet. Shiraz can be as low as $20-$30 and they last longer than Ross and tj maxx. They do seem to have more stuff for the younger crowd, but you will find the simple, clean non name -brand shoes that go with jeans and slacks. And it cleaner than Ross. read more

This location has a limited selection of boy's shoes that aren't Jordans or cost less than $50-65. My boys are 4 and 6 years old. They've had plenty of pairs of Jordans. Now that they're older and basically destroy or outgrow shoes in two months, I buy less expensive, but still good looking shoes. Unfortunately this location just doesn't have many other styles to choose from (i.e. Puma, Adidas, etc.) that look good. The $10 off coupon is a good deal... if you can find something that you like in here. read more

Denise went above and beyond to assist me at this location earlier this evening. She made a sincere effort to make sure I left with the shoes I came in to get. Searched and double checked her store for the style and size I wanted without hesitation. I truly appreciated her devotion and attentiveness during my visit. Outstanding customer service; highly recommended. read more

This store has top notch customer service! Security is awesome! If they don't have a size they offer to call another store. They don't wait for you to ask. We will definitely be back! Been here 2x and always got treated very well. read more

Always good customer service. They are a bit expensive, but if you have coupons, then it works out the same as a sale.

I've been coming here for years to buy my kids converse. For converse they're the most reasonably priced . The workers are friendly enough.

I liked the shoes i found here but product satisfaction can only go so far, employees are rude and immature and I was in the store for over an hour and not one person tried to help me, instead they would rather set at the front register goofing around and texting on their cell phones. There was only one employee who was helpful and she was the only female working on Friday night, the 29th, everyone else should retrain or find a job where they don't have to deal with the public cause obviously they don't care about the customer experience. read more

My husband and I go to WSS very often when we go we usually buy 4 pairs of shoes one for each of us and as well one for my daughters every single time we go to WSS there's always problems with the coupons or what gets a discount what doesn't well this time my jaw dropped so we first started out at the other WSS in Rialto then we went to this WSS seconds because our last experience here was not great so they have a sign buy one get one half off and although I pick two pairs of shoes in the deal buy one get one half off because the shoe was marked down a penny less than anything else we were not allowed to use the buy one get one half off which know where did it state that I asked an employee if those counted for the buy one get one half off she said yes and sure enough I get to the register and it's an issue I just think it's really sad I going to WSS and drop usually at least $200 every time I go but I will not go back to this one ever again I actually will not be going to WSS at all again it's not always about the deals it's about the customer service I wish I remembered that manager's name it is a female although she apologized which does speak volumes to me the look on her face I could basically say she really didn't care that I was unhappy and that's the sad part they weren't even willing to work with us at all over a penny I had to pay $30 more over a penny read more

Like the deals they have but rude customer service walked in and there was about 6 workers and know one said hello welcome anything bad customer service read more

they are always friendly and helpful always wait for the coupon on wednesday mail they will help you get the best deal they can give you