As much as I love a good deal. Coupons. Rewards. Even customer service in store. It needs some improvement. A defective shoe should NEVER be been given. Then I have to contact Customer Service myself due to the false information I'm provided that I can exchange the DEFECTIVE shoe at any WSS location. WRONG! Since it was an ONLINE store-pickup order. It must be processed online and shipped back. What a hassle! I appreciate the worker who went outta his way to look for another pair in my size in store. But giving me false information was such a waste of time and gas. read more

I did an online purchase and tried to return it at this store, but they told me that I need approval and provided me a phone number to call. I called got the approval and returned to the store. They said they weren't notified of the approval. I stayed at the store and called the number again and requested they send an email. Manager got the email and said the email was to vague. Long story long they made it difficult so i left after being there almost an hour. Go somewhere else to buy shoes. That was ridiculous read more

people that work there are very judgmental make you feel like you're not a customer are quick to judge make you feel like you're there for other reasons then conducting business they tried lying to me when I got there, about the return policy they didn't know that I called ahead of time. They all already was judging me before I even got to show them my shoes. The guy at the door and the manager were both touching my shoes, read more

Strongly recommend this place. They have a great selection and helpful staff. Consulela was very helpful to my wife and I. Bernardo was also a great help when we checked out. This is the store I will go to when my family needs shoes. Good service is rare nowadays unfortunately. Great job and thanks again read more

This might be the shoes making me feel so good but Bernie was great. It was so great he showed me how to look up certain models shoes just be code hidden with in the tongue of the shoes, he said it was a secret, to i cant tell anyone....but really, great service and great advice from Bernie. Thank you :) read more

6/3/2020 Store hours on door as follows 9am-6pm this week! Still wearing masks and 6 ft distance please. read more

Good place to shop.But l went with some family and friends we all bought something.Someone had to use the restroom told it was not working that was not true...... read more

Terrible customer service. Please keep in mind if you exchange your shoes and then change your mind, you must have BOTH receipts or you can't get your money back. Maybe they should staple the receipts together if that's the case. Luckily for me I drove home and found my original first receipt. Terrible customer service relations and the longest wait time in line. They need to hire some more employees and make some adjustments to their "company policy". Don't shop here. I got a pair of chucks on Amazon for way cheaper and didn't need to leave my home. read more

I did not buy anything here because I was looking for a specific shoe, which they did not have, unfortunately. But the staff was kind and helpful. The store is really nice and and organized. They also have a sale section in the back that has some good stuff. read more

Taliyah (Update Found Out How To Spell Her Real Name) Came to visit and someone forgot to grab my shoes lol but lucky we found a WSS and Talia )I think that's how you spell her name) but she was awesome, very friendly and outgoing and she helped me find some shoes in my size, I wear size 15 and it's almost impossible to find in a store, I normally have to order them online, but she was able to find some nice size 15's in the colors I wanted, I was really taken back about how Dedicated she was in helping me and her job. She went above and beyond, she checked every brand name in the store looking for my size, so Thank you much for helping me and saving this trip, I'd have been mad the entire time not having fly shoes. So thank you Talia, (I hope that's how you spell your name, lol) I'd definitely come back and see you again, thank you for your hard work and dedication, and for being very outgoing and real. Note to management: You have an awesome employee, will definitely recommend her and your store to friends and family. read more

Cheap generic made crap! You buy some shoes and they are always falling apart. They have good prices but these are very LOW QUALITY!!! You get what you pay for your better off going to big five or dicks. read more

Went to wss to buy some shoes try using my old # because someone else using my new # so they used my credits and my stuff used my old phone # the guy name Luis Flórez ask me for my id and started telling me that I need to show id or verify my self in order for me to use my points guy is a jerk ima make sure I report him they should give work to ppl that hate there job or think there better than others read more

Brought Jordan's and the rule at WSS is no returns on retro Jordan's, but because it didn't come out on the receipt and I was not pre warned the manager was nice enough to give a return. I was given a return in cash and I will still come to the store and shop. read more

WSS - Cap and gown Jordan - Shoe Stores Near Me - Montclair, California

I belive the assistants name was Diana but she was great and also Andrea she deserves to get promoted she had the best customer service and helped me out just perfect thank you so much for everything read more

I brought my children there to buy a couple pairs of shoes. When we got to the cashier(Belen) one of my children found the shoe he likes and the other one brought the shoe she wanted but didn't find the size that fits her. We asked her if she could check the computer of two other wss stores might have it so we can drive there and buy it. She said that she was almost positive their store has it and brought my daughter with her to the shoe aisle and found it for her. Excellent service and I have two children leaving there happy with the shoes they wanted. read more

Horrible experience felt like I could not shop peacefully staff was just looking at me as if I was going to steal wtf literlly worst experience ever read more

How's it going one of my favorite places to shop for shoes n clothing reasonable prices big open space the smell of clean shoes friendly staff variety of shoe selection always come out the store with a pair of sneakers .Well on this day came out with a pair of the new Mamba Rage PRM good comfort shoe was only 89$ so I'm satisfied read more

WSS - My first pair of mambas - Shoe Stores Near Me - Montclair, California

On 8/6 around 1pm I brought my boys shoe shopping for school. My son fell in love with a pair of Adidas. I looked at the price 49.99, the sample shoe had a plastic footshaped insert which also stated the 49.99 and the shoe was placed above the price. The description fit the color of the shoe (beige) and the brand. We looked for my sons size, we couldn't find it so I spoke to an employee guarding the door and he found someone to help me (Greg). He walks with us and helps us locate the shoe. He shows me the box and tell me they're 64.99. I then show him where the shoe was at and the price it is labeled for. I show him the sample, the insert and the price it states. Then he tells me one of the employees made a mistake. So i tell him, well its advertised at 49.99. can you honor the price? He tells me he can't. So i ask if there's a manager I may speak to because this is false advertisement (your display all points to this shoe being 49.99) He tells me he Greg IS the manager. So i ask, why can't you honor the price? It is not my fault your employees made a mistake. He tells me he cannot change the price because the barcodes are different. Wow. So I ask, your not going to help me, he says no the barcodes are different. And that's it. I know as well as anyone who has ever worked in retail that a manager HAS the authority to change a price. (Whether the barcodes match or not) that's why you OVERRIDE. When and if a situation like this arises you are to help the customer, keep them happy and fix the issue so that it DOES NOT happen again. It was a store/employee mistake, the customer should leave the store happy. I left extremely upset, you can imagine how sad my son was. So not only did you lose sales for the day, you also lost a customer, I will not shop here again. The fact that your "manager" could not fix a small issue proves that you are lazy, unprofessional and do not care about your customers. *if you shop here be sure to read all the barcodes at all times, apparently you have to.* read more

Melinda was great!!!!! the store I have been going to for years. Didn't have enough money for my shoes so I pulled out my WSS rewards card and was able to make the purchase. Thanks to the staff I was able to make the buy. read more

WSS - Shoe Stores Near Me - Montclair, California

Best WSS around!! Great selection of shoes and clothes and it's always clean and well organized. The manager and staff are always friendly and helpful and there when you need something, you don't have to go looking around the store for help there is always someone close by and ready to help you with whatever you need. read more

Loved the shoe prices and customer service. Gilbert the guy in the front directed me to the shoes i was looking for, he was very nice n gave great customer service n made me feel like i was an important. Look forward to buying more shoes with your company. read more

Johnathan was super helpful at the cash rep check out was easy and quick. Defenetly reccomend people come here. Nice attitude from all workers. read more

Stood in line for 20 minutes to pay for a gift card. Maybe if the employee Ashley got on a register the line would move a lot faster. Seriously, she moved some bags around 3 times to 3 different spots behind the registers but wouldn't open up. She just stood there avoiding eye contact from angry shoppers cos they were tired of standing in damn line while she obnoxiously did nothing of importance. At least the guys helping out were helpful and polite and offered assistance. That's why I didn't give one star. Thank you to the people actually doing their jobs. read more

When we walked through the door we received assistance right away the workers were very helpful.

I was looking for a particular pair of shoes so I called the store. Nicole answered and was super helpful from the beginning. They didnt have the shoes I needed but she called around and placed them on hold for me to pick up later. I really appreciate her going the extra mile. Many people dont. read more

Located in a little 'gem' of an area called the ghetto, on Holt and Central, is WSS Shoes. And I 'aint complainin'. They have a yelp check in deal for $10 off a $50 purchase. Times are tight and the babies needed new kicks. They have all the shoes the cool kids are wearing. We left w/ two pairs of Converse and two shirts for the kiddos (yup, they sell clothes too). Best part? I only spent $101 and some change. WSS has the whole package- helpful sales people, good prices and selection. They've made a fan out of me and we'll be back for sure. read more

Great place very affordable and friendly wonderful customer service. The workers were extremely helpful and responded in a very friendly manner. They were more than willing to help and even told me how I can get coupons and assisted with the proper shoe sizes etc. read more

WSS - Great deals very organized - Shoe Stores Near Me - Montclair, California

Had a great time!!! good prices and awesome customer service. Definitely will recommend this place

Andrea was super polite and very helpful. She was able to find a pair of shoes for me even though it was super hectic. The line was long but moved really fast. I love coming here over any other place! read more

Really helpful staff, they are really friendly and asking if need anything not short staffed like other places, prices on shoes are not bad at all! Thank you :) read more

Just purchased some new Nikes for myself after my old shoes were worn out. We were greeted and asked if we needed help finding anything. I couldn't find the coupon on my phone but Tyree was nice enough to still apply it. read more

My husband just bought an other pair of work shoes there. It is hard for him to find comfortable work shoes at a reasonable price. Here no problem. And all my Kids buy there shoes here. They won't go anywhere else!! So I highly recommended WSS for your shoe needs !! read more

Great customer service. They greet you at the door. If I have a issue or concern the manager seems to always be on the customers side. It's clean in there and brands are together with their own brands. read more

First and last time i buy from this place, on 6th of October 2017 i bought shoes from this store for almost 65$ and after a day or two i put these pairs on and boy did not they hurt my feet !! Luckily i had the original box but i couldn't find my receipt, called the store and asked for exchange and they said even if i don't have the receipt it will be fine as long as THE SHOES ARE NOT USED/WORN !!! So as i said, i wore them for ONE DAY (not even a full day 8 hrs) setting on a desk not even moving ok, and i did wiped the bottom of the shoes from dust that was normally collected when i had them on and went to the store, and they only reason i bought them is because i always hear the name on the radio and said why not give it a chance. Went to the store and MR. DOOR KEEPER was waiting when i entered with a question " you returning these ?" And i was yes i am, him: NO RECIPT, me: no, then he took one pair out and starter turning and flipping left and right, starting at the bottom, inside all over, then he took the second pair and did the same, suddenly, went to the shelve were i bought mine and grabbed another pair and starter comparing and i'm standing and watching then he goes: we can not take this back because its old and been worn !!! I said excuse me ? First they are not old, i got them few days ago and i wore them once and they hurt my feet and i don't want to return them and they are not old and i want to exchange with something more comfortable but he said no! I asked to talk to a manger hopee to have more reasonable person but unfortunately SHE (don't pay attention to her name) but obviously she was in charge and the gentleman explained to her that i need to RETURN not EXCHANGE and directly recommended to her his opinion and she stared at it for a while then just agreed with him !! Worst treatment as a customer because what makes you so special than ALL OTHER RETAILERS not to accept something been worn (lets not forget i came back after 2-3 days of purchase and will upload pictures later for you to judge) !!!! Even worst, sent an e-mail to customer service yesterday and no respond !!! MY ADVISE: never buy shoes from this place, go to other place were they value customers and have better service and experience with dealing with customers. I will make sure to let everyone i know about my experience and not to be fooled with advertisements because they mean nothing, there are waaay more retailers will really appreciate my hard earned money and will be fair enough to mention to me that THEY WILL NOT ACCEPT TO RETURN/EXCHANGE SHOES I BOUGHT IF I WEAR THEM OUTSIDE THE STORE !!! Smh read more

I went into this store today and I was shopping quite well but unfortunately there wasn't really much options for Jordan's or Nike running shoes for youth. As far as asking for help forget it there were employees that were unorganized rude and unprofessional. Thankfully one of the employees I believe her name is Kimberlie she had an outstanding customer service she deserves to get Promoted she has qualities as a supervisor or manager should she was so helpful and understanding she offered me free shipping and asked me if I wanted to sign up for the reward program and offered me sales of merchandise and socks . Excellent customer service will be back returning soon. read more

Worse wss I've ever been to the store management for today was so rude. I had a return and she gave me and my fiancé so much of an attitude. For a fairly new location, I would have expected better customer service especially from the management team. I will never come here again for fear I would have to return something and receive the same service. read more

Belen has great service and she always helps me pick out pairs of shoes! She is very helpful and knowledgeable. She goes out of her way to be helpful and I'm appreciative. read more

Tyree @ this store was a huge help! store is huge an I will keep bringing my kids plus the discounts are awesome

Tyree is a great employee. He was very informative and knowledgeable. They have a great selection. Potatoe potatoes.

I got my son some nike he wear them the next day to go out, like no even a hour he started complaining that the shoes hurt his feet so I went the next day to ask for a exchange, I call in the phone always busy so I went to the store and they told me they don't take use shoes back even if they hurt you feet very bad custumer service and they don't have warranty for their shoes so I waste $65 for a pair of shoes that my son will never wear again so bad , even payless shoes has better warranty for the shoes .I don't recommend to buy shoes from wss read more