My car needed towing to the mechanic and they truly took care of me on a difficult Saturday…read moremorning. So grateful Carlos was able to help me out. They were professional and fair price. Thank you so much! Highly recommend them!

There was some miscommunication here. In the end, the job was completed by AA Towing. I should have…read morestarted there first.

Made a phone call and he arrived on time, fixed my flat. Very easy and I highly recommend.read more

Called Ty at 4am. We got a flat off I 95 while passing through. This man was here in less than 30s…read moreminutes! Fixed us up and had us back on the road in again, less than 30 minutes. Absolutely knows his stuff and was a pleasure to work with. The value was incredible. He's the real MVP! Thank you thank you! ​oh, and did I mention it was pouring down rain. Best mobile 24 hour tire repair in the area. We know bc we called a few other 24 hour tire shops with no answer or frustration. Would recommend to anyone in his area. The price of his service was on point. Impressive all around.

My car broke down on the beltway during afternoon rush. The owner sent out Tiger to get me. Lots of…read moretraffic and very unnerving given that I was in the breakdown lane with lots of traffic whizzing by. Tiger came and drove my Lexus on to the flat bed and took me to the Lexus dealer in rush hour. He was so kind and so professional and we had a wonderful and interesting conversation. Made sure it was dropped where they wanted it. They were assigned by Verizon roadside assistance. Best thing Verizon has ever done for me!!! They are an 11 out of 10!!!

From the owner: Our goal is to serve our community and make sure their safety first. We have been in business over…read more40 years and we serve the metro area DC, MD and VA. We are available 24 hours 7 days a week, once we get to you your car problems becomes our. Our storage facility is located in DC for short or long stay time.

Thank you DMV Express Towing for coming and helping us. Tony the hero of the day was very polite…read moreand helpful to us . Thank you again for towing our broken car at home .

I called Dc Express Towing and they showed up in 20 minutes. DeNeil was friendly and had a lot of…read morefun stories to tell. I would definitely use this tow company again.

Always Towing & Recovery came to change a flat tire for me and it was a real pleasure working with…read morethem. Lloyd arrived 15 or 20 minutes after I called--well in advance of the predicted one-hour wait time. And he was SOOO friendly and helpful--a lovely person. He also got my tyre changed in no time. I'm so thrilled! This was my second excellent experience with Always. Less than a year ago, my car wouldn't start and it turned out to need a new battery. That time, too, Always came promptly and sent a friendly, competent mechanic. Always is simply the best--ALWAYS call them if your car breaks down!

I received a phone call from Always Towing & Recovery this morning, and the person on the phone was…read moreextremely rude. I'm not sure why someone would have such an attitude at 9 AM when they're supposed to be providing customer service. When Jose arrived to pick up my vehicle, he called to say he was outside and then immediately hung up. From the moment he got there, he was rude and unprofessional. He started asking pointless questions about my flat tire and even said the tire didn't look flat to him. I'm not sure why a tow truck driver thinks he's a mechanic, but that wasn't helpful at all. To make matters worse, he asked where the keys were while they were literally in his hand. The entire interaction was frustrating. GEICO set me up with this alleged "company", but the whole experience was mind blowing from start to finish. Based on the rude behavior and poor customer service, I definitely would not recommend using Always Towing and Recovery.

I'm sad to say my experience with Recovery 1 is much worse than most reviewers. I will not use…read morethem again. As the crow flies, Recovery's yard is about a half mile from my home where my car was scheduled to be picked up to take to the shop. My experience with dispatch was pleasant enough. As I was at work at the time and not with the car was to be picked up, I explained to the dispatcher the car was in a parking lot behind the building of the given street address. He said his driver, Curtis, would call to get the details. Curtis called me to let me know he was en route to the vehicle's location. I explained to him the location of the car and offered to text a screenshot from google maps, showing the street names and labeling the location of the parking lot entrance and vehicle's exact location. I sent that screenshot and reiterated exactly where the car was and how to get there. What followed much later, well after I thought the car would have been picked up, were several calls from Curtis saying he couldn't find the car/the car wasn't there/he can't read maps/he doesn't do tow jobs in D.C./he can't find the key/he can't open the armrest where the key is/the car won't start. Ultimately, the car and key were exactly where I said they were and the car started without trouble. I don't understand why Recovery 1, a firm that boasts all over its website about how it serves D.C. specifically, would send a driver who tells customers he doesn't do tow jobs in D.C. Moreover, I don't know why they'd send a driver who can't read a map and also can't relay a cross street location to me over the phone to try to direct them to where the car is located. Again, Recovery's yard is less than a 10 minute walk from where the car was being picked up. It was extra concerning that he needed directions how to push a button to open an armrest compartment and that he had to put the key fob into the ignition to start the vehicle. Finally, with all the problems D.C. has with car thefts and carjackings, the last thing your driver should be telling your customer is they're at the location of the car and it's not there. Aside from not dropping the car off the back of the truck, Recovery 1 failed to meet the most basic expectations for professional service I had.

They were fast, the truck was clean, the driver was very nice and they got me where I needed to…read morebe!!! Perfect, what more can I say!!?

I cannot tell you how happy I am about going to this place. I stopped in at 7pm on a Wednesday and…read morewas out by 7:30. They had my tire in stock. They changed it for a very reasonable price. I didn't get talked down to. I was sure I'd have to take several hours off of work and I didn't. Incredible. Compare this to the last time I got tires when I was in New Jersey where I had to go two days in a row and waste 2+ hours each time on a weekday because they didn't have my size tires in stock. And I paid a lot more for them and didn't have the option to get used tires, either. Compared to that, this has been a breeze.

I had a flat after hitting a curb and brought my car to this shop for a replacement tire. The car…read morehad been driving completely fine on the spare beforehand. Immediately after the new tire was installed, it began making a pronounced thumping noise. I called early the next morning to explain what had happened and told them I would be bringing the car back later that day. They asked for my phone number to confirm that I had been in the shop. I drove just over a mile back to the shop at no more than 20-25 mph, and the noise remained severe and noticeably worsened over that short distance. By the time I arrived, there was also a loud clanking noise coming from the new wheel when braking. I arrived around 4:00 p.m. and, because the noise had become a serious safety concern, called again as soon as I entered the line. I was told to simply wait and that they would take care of me. There were several cars ahead of me and no parking area to wait in, so I remained in a line extending into the road. Once I finally got into the shop, I waited over 90 minutes with very little communication other than somebody telling me to shut off my engine. I had to explain the situation to three separate employees, none of whom seemed to have the information I had already provided by phone. The woman I had spoken with earlier didn't come out to acknowledge our conversation until after the car had already been worked on, and then said she hadn't known I was there, despite my having called and been told to wait when I arrived. I specifically requested that they inspect the wheel, studs, and brake components for damage, rather than simply retightening the lug nuts. I was also specifically told that, once the tire work was complete, I should pull the car forward so that a second employee could perform a visual inspection for damage. That's not what happened. I personally watched the first technician remove and retighten the lug nuts, but I did not see him perform the requested damage inspection. When I pulled the car forward as instructed, the second employee did not perform the visual inspection I had been told would happen. Instead, he simply asked the first technician whether everything was okay. The first technician gave a thumbs-up, and they sent me on my way. The actual problem was eventually confirmed: the wheel had been installed loose. Multiple employees also initially asked where I had gotten the work done before addressing the actual problem, even though the tire had been installed at their shop the previous day. The car was eventually fixed, but the overall experience was extremely concerning. A wheel installed by this shop was loose enough to cause severe thumping and eventually clanking while braking, and the problem became significantly worse within roughly a mile. I returned specifically because I was concerned the vehicle was unsafe, yet I waited more than 90 minutes, repeatedly explained the same issue, and was told that a second employee would independently inspect the area for damage when that inspection did not actually happen. I'd think very carefully before trusting this shop with tire or wheel work.

First of all, let me just ask: Why is it so difficult to find a good mechanic?…read more I've been to Auto Tech before and loved their personalized service, but since then I've moved to Baltimore. I tried another mechanic for my Honda Civic, but it just wasn't the service I wanted or expected. So, fast forward to an issue with my window. Long story short, I had it replaced by a certain well-known company, and three months later it wouldn't roll all the way up. They came back out to honor the lifetime warranty only to tell me it was the regulator. IMO they/he was responsible for breaking the regulator, as there was no problem with the window until it was replaced. There was definitely a nexus. But I digress. Instead of having to search for another mechanic in Baltimore, I just returned to what I already knew was good--Auto Tech. Todd and family are very personable and make you feel like you're at home. They're not trying to cheat you out of your hard-earned money by making up things that need to be repaired. If there's an issue, they'll lay out your options and let you choose which route you'd like to take. Again, I'm in Baltimore. But that's not a problem, as their waiting area is superb. You'll find the Wi-Fi code right there where you can see it. At one point Todd came out and said I could change the channel if I wanted to. They've got a nice coffee machine, snacks, and leather chairs that are as comfortable as the ones I have at home. My AC was also running warm so they checked that and topped it off. I also had them check my brakes. And they quickly repaired my window. The price was very reasonable. So, I'll just have to keep coming back to Bowie to have my Honda Civic serviced. No problem.

The best auto repair shop in DC! The service managers are knowledgeable and they are honest. They…read morerun the business with a caring approach by offering alternatives, cost saving advice and warranty on all work.

I had to get a tow today and ANT Towing, Inc. / John John Inc. Towing, hooked me UP. Speaking…read morew/Mr. Joel had his driver come to assist me. The time stated was even sooner than expected. Fast service and although for the driver had a little difficulty connecting my vehicle. He got the Job Done. He was very courteous, used his signals and he took Gr8 care of my vehicle and me. I failed to asked about the payment UP front though. However, we were able to work that out as well. Thanks so much. Please, contact this company and I hope you get Tyson. (My driver) U won't be disappointed. "Ya mon" PEACE

**Warning: Avoid This Towing Company at All Costs**…read more This company is one of the most unprofessional and unethical businesses I have ever encountered. My car was towed from a store parking lot, and the phone number listed on their sign didn't even work. I had to track down the correct number through a nearby store employee. When I finally reached someone around 8 PM, the woman who answered was shockingly rude and dismissive. She told me the company was "closed" -- which is highly unusual for a towing service -- clearly an intentional tactic to make things as difficult as possible. The next morning, when I called again for the address, the same woman was even nastier. Upon arrival, I found their "office" in a sketchy, hard-to-locate building in a run-down area. Inside were two women with appalling attitudes and zero professionalism. They told me their credit card machine "wasn't working" and demanded $250 in cash -- something never mentioned over the phone. When I said I didn't have that amount in cash, they pushed me to send money via Zelle, which felt completely untrustworthy. After I paid, they suddenly claimed the correct fee was $215 and began arguing among themselves about how to issue a refund. When I asked for the refund so I could leave, one of the employees -- Elizabeth Warner -- verbally insulted me using a racial slur. A male colleague arrived and gave me $35 in cash from his wallet. This entire operation is unprofessional and hostile. Their staff is rude beyond belief, their payment practices are shady, and their behavior toward customers is completely unacceptable. Avoid this disgusting company at all costs.