The gentleman went way above and beyond the call of duty. he literally had to push my car down two…read morefloors in a parking garage. thank you so much for the hard work

I was stuck on the side of the road for almost two hours and no other company was picking up their…read morephones or didn't have a driver. I ended up calling district towing, and the man on the phone himself heard I was in a need and got in a truck himself and got to me within 30 minutes and took me home. Saved my night

This is my husband's review: My pregnant wife's car got a flat tire in SE while I was stuck at…read morehome with our 2 year old. These guys were out there within 20 minutes of our call and had her on her way very quickly. Fast, professional and friendly service both on the phone and when they arrived, cannot say enough great things about our experience. Going to keep their number saved in my phone in case of future emergencies. Highly recommend. I will only add: It was pouring outside, so Ty had me wait inside the car. He unloaded and loaded the trunk for me so that I could stay safe as a 38w pregnant woman. I appreciated that when he was done he said, "Do not drive over 50 mph with this donut tire and be safe." He is super friendly, kind and efficient. Definitely will use him in the future if we have auto problems in the DMV.

Made a phone call and he arrived on time, fixed my flat. Very easy and I highly recommend.read more

My car broke down on the beltway during afternoon rush. The owner sent out Tiger to get me. Lots of…read moretraffic and very unnerving given that I was in the breakdown lane with lots of traffic whizzing by. Tiger came and drove my Lexus on to the flat bed and took me to the Lexus dealer in rush hour. He was so kind and so professional and we had a wonderful and interesting conversation. Made sure it was dropped where they wanted it. They were assigned by Verizon roadside assistance. Best thing Verizon has ever done for me!!! They are an 11 out of 10!!!

From the owner: Our goal is to serve our community and make sure their safety first. We have been in business over…read more40 years and we serve the metro area DC, MD and VA. We are available 24 hours 7 days a week, once we get to you your car problems becomes our. Our storage facility is located in DC for short or long stay time.

Always Towing & Recovery came to change a flat tire for me and it was a real pleasure working with…read morethem. Lloyd arrived 15 or 20 minutes after I called--well in advance of the predicted one-hour wait time. And he was SOOO friendly and helpful--a lovely person. He also got my tyre changed in no time. I'm so thrilled! This was my second excellent experience with Always. Less than a year ago, my car wouldn't start and it turned out to need a new battery. That time, too, Always came promptly and sent a friendly, competent mechanic. Always is simply the best--ALWAYS call them if your car breaks down!

I received a phone call from Always Towing & Recovery this morning, and the person on the phone was…read moreextremely rude. I'm not sure why someone would have such an attitude at 9 AM when they're supposed to be providing customer service. When Jose arrived to pick up my vehicle, he called to say he was outside and then immediately hung up. From the moment he got there, he was rude and unprofessional. He started asking pointless questions about my flat tire and even said the tire didn't look flat to him. I'm not sure why a tow truck driver thinks he's a mechanic, but that wasn't helpful at all. To make matters worse, he asked where the keys were while they were literally in his hand. The entire interaction was frustrating. GEICO set me up with this alleged "company", but the whole experience was mind blowing from start to finish. Based on the rude behavior and poor customer service, I definitely would not recommend using Always Towing and Recovery.

I'm sad to say my experience with Recovery 1 is much worse than most reviewers. I will not use…read morethem again. As the crow flies, Recovery's yard is about a half mile from my home where my car was scheduled to be picked up to take to the shop. My experience with dispatch was pleasant enough. As I was at work at the time and not with the car was to be picked up, I explained to the dispatcher the car was in a parking lot behind the building of the given street address. He said his driver, Curtis, would call to get the details. Curtis called me to let me know he was en route to the vehicle's location. I explained to him the location of the car and offered to text a screenshot from google maps, showing the street names and labeling the location of the parking lot entrance and vehicle's exact location. I sent that screenshot and reiterated exactly where the car was and how to get there. What followed much later, well after I thought the car would have been picked up, were several calls from Curtis saying he couldn't find the car/the car wasn't there/he can't read maps/he doesn't do tow jobs in D.C./he can't find the key/he can't open the armrest where the key is/the car won't start. Ultimately, the car and key were exactly where I said they were and the car started without trouble. I don't understand why Recovery 1, a firm that boasts all over its website about how it serves D.C. specifically, would send a driver who tells customers he doesn't do tow jobs in D.C. Moreover, I don't know why they'd send a driver who can't read a map and also can't relay a cross street location to me over the phone to try to direct them to where the car is located. Again, Recovery's yard is less than a 10 minute walk from where the car was being picked up. It was extra concerning that he needed directions how to push a button to open an armrest compartment and that he had to put the key fob into the ignition to start the vehicle. Finally, with all the problems D.C. has with car thefts and carjackings, the last thing your driver should be telling your customer is they're at the location of the car and it's not there. Aside from not dropping the car off the back of the truck, Recovery 1 failed to meet the most basic expectations for professional service I had.

They were fast, the truck was clean, the driver was very nice and they got me where I needed to…read morebe!!! Perfect, what more can I say!!?

I have been a loyal customer of Mac's for many years, and I have never been let down. Their service…read moreis always top-notch, speedy, and comes at a fair cost. Recently, I faced a situation where one of my tires went flat after hitting a curb, and another tire had a slow leak due to a nail. The team at Mac's efficiently repaired both tires, getting me back on the road promptly. I cannot speak highly enough of Mac's when it comes to handling any tire-related problems--they truly have an exceptional crew!

I had a pesky leak on my left front tire that only got worse the more I prolonged it. At first I…read morewas able to put air in the tire and it would last for around 3-4 days but now it was only good for hours before my tire would go flat. To make matters worse all four of these tires are basically new and less than 30 days old! Anyway, this whole thing was driving me nuts, so I started shopping around for a place. I remembered this local place that allowed you to drive up for on-the-spot repair and they work on your tire(s) while you wait in your car, so I decided to give them a try and I'm really glad I did. When I arrived there were a couple of cars ahead of me, which wasn't a big deal since this place is similar to a drive-thru you allowing you to conveniently wait your turn in your car. They work pretty quickly here and before I knew it I'm pulling forward to get my tire looked at. The mechanic was friendly, respectful, and took the time to listen to what was going on with my tire. He quickly got the tire off, diagnosed the problem, and explained what needed to be done in plain language. The problem was with the valve stem, which had a leak. The mechanic got right to work making the repair and explaining to me what he was doing. The work was done efficiently and correctly, and he made sure everything was explained to my satisfaction. There was no pressure, no upselling, and no runaround; just honest work and solid service. Oh, and the cost of this repair was less than 25 bucks! I couldn't believe I received this much service and such great work at this price point. What makes this place stand out to me is the customer service from all of the staff, but in particular the mechanics themselves that are actually working on your car. Usually, the people working on your car are hidden in a garage somewhere while you wait in a waiting room, so you never actually meet the mechanic working on your car. At Mac's you are up close and personal to the mechanic. That's a huge plus in my book. You can tell this is a local business that actually cares about its reputation and all of the customers coming there. It's the kind of shop where they remember you, talk to you with respect, and make sure you leave satisfied. If you're tired of chain shops and want to support a local business that does quality work and treats customers right, this is the place to go. They earned my trust, and I'll definitely be back for future tire and service needs. Highly recommended!

My car recently broke down in middle of DC and thank god for insurance I was able to get a tow out…read moreof DC into Maryland. I called Nationwide Insurance which then connected me to WTF Towing. After 2 hours I received a call from their dispatch informing me that they have a time for my pick up. This would be a really long wait if I wasn't already in my office when the car decided to break down. Waiting 2 hours in the office is really different than waiting 2 hours outside in the cold. Closer to my pick up time , the driver called and mentioned he's running late due to rush hour. When he finally arrived an hour after the call , the driver hooked up my car pretty fast and we were out of street and on our way to MD within 15 minutes. Here's where I think they can improve their service. The driver had asked to follow us (a friend gave me a ride) to MD since he doesn't know the way. Which is really weird , who doesn't have a GPS nowadays ? Especially someone who makes a living driving from one place to another. The driver was rather reckless on the road , I saw him cutting cars off while we were on the way and also ran over a red lights. I guess if you are driving a giant flatbed tow truck you can do whatever you want ? We finally lost the tow truck driver since he was speeding and passing cars way faster than us ( apparently he decided to stop following us ) . Two days after the towing , the tow truck driver called me at 9PM ( yes , they apparently call people at night ) asking for a reference number to my case which I informed him it was my phone number. He ended calling me back a few times stating that it wasn't right . I got annoyed and stop answering the phone calls since I was trying to have dinner. It's just not professional to call a customer at 9 PM especially for something that can wait till tomorrow.

DO NOT USE unless you like rude tow truck drivers and waiting around hours while they lie to you…read moreand tell you '10 more minutes maybe 20'. The dispatcher even told me there is another meaning for WTF other than We're There First. They lived up to WTF and I ended up calling another company.

Excellent and honest pricing with FAST service. I drive a Porsche Cayenne & I am always dreading…read moreservice/repairs, but I had no issues at all & will be a regular customer.

The best auto repair shop in DC! The service managers are knowledgeable and they are honest. They…read morerun the business with a caring approach by offering alternatives, cost saving advice and warranty on all work.

I had to get a tow today and ANT Towing, Inc. / John John Inc. Towing, hooked me UP. Speaking…read morew/Mr. Joel had his driver come to assist me. The time stated was even sooner than expected. Fast service and although for the driver had a little difficulty connecting my vehicle. He got the Job Done. He was very courteous, used his signals and he took Gr8 care of my vehicle and me. I failed to asked about the payment UP front though. However, we were able to work that out as well. Thanks so much. Please, contact this company and I hope you get Tyson. (My driver) U won't be disappointed. "Ya mon" PEACE

**Warning: Avoid This Towing Company at All Costs**…read more This company is one of the most unprofessional and unethical businesses I have ever encountered. My car was towed from a store parking lot, and the phone number listed on their sign didn't even work. I had to track down the correct number through a nearby store employee. When I finally reached someone around 8 PM, the woman who answered was shockingly rude and dismissive. She told me the company was "closed" -- which is highly unusual for a towing service -- clearly an intentional tactic to make things as difficult as possible. The next morning, when I called again for the address, the same woman was even nastier. Upon arrival, I found their "office" in a sketchy, hard-to-locate building in a run-down area. Inside were two women with appalling attitudes and zero professionalism. They told me their credit card machine "wasn't working" and demanded $250 in cash -- something never mentioned over the phone. When I said I didn't have that amount in cash, they pushed me to send money via Zelle, which felt completely untrustworthy. After I paid, they suddenly claimed the correct fee was $215 and began arguing among themselves about how to issue a refund. When I asked for the refund so I could leave, one of the employees -- Elizabeth Warner -- verbally insulted me using a racial slur. A male colleague arrived and gave me $35 in cash from his wallet. This entire operation is unprofessional and hostile. Their staff is rude beyond belief, their payment practices are shady, and their behavior toward customers is completely unacceptable. Avoid this disgusting company at all costs.