I feel like clothing retailers are usually reviewed negatively about their products, a shopper's…read moreunfavorable experience, or negative customer service and not enough is said about exceptional customer service - so here's one :). I am not a regular shopper of Madewell but recently bought an item online because I saw it in-person at the store. It didn't work out so I went to Madewell MV and was assisted by Jaidyn M. Hopefully this is the correct young lady because I didn't catch her name at the time but found this name on my emailed receipt. Jaidyn was extremely warm and patient and helped me complete the return. I know we've all been there when making a return at any retailer only to feel like we're bothering them or taking away from their daily revenue goal, which we are lol, but Jaidyn didn't make me feel that way at all. Her pleasant demeaner and quick assistance was greatly appreciated last month (mid-October). Thanks so much, Jaidyn! It's because of you I have started to shop here more often. Keep up good work!

The managers here have got to be the most rude in all the store. The way management runs has worst…read morecustomer service. Not helpful finding jeans and sizes. I am always a size 12, lady was telling me it will be too big and get smaller size I'm a size 6 and I told her that's not true it will be too small. She changed fhe sizes and it was too small and had to return get my normal size. The way they go about customer service is aweful. Love the jeans just inot how I'm treated.

Stopped by here since we needed a place to chill for a bit, and overall, it's a nice, quiet mall…read more It's certainly not dead, but I wouldn't say it was packed either, which was nice. There are some decent food options, and it's a pretty reasonable size, so it's easy to walk around without feeling overwhelmed. I'd definitely come back here again when I'm in the area.

Reading my previous review, the first thing that comes to mind is "wow, what happened?!" How did I…read morepossibly describe this mall as a "gem of a shopping center?" A more accurate description would be "the-mall-that-accepts-anyone-as-a-tenant." I'm pretty sure the beauty supply store is a front for a money laundering operation (they are never, ever open), most of the other stores don't stay open until 8pm (and I'm not talking about just the watch/jewelry stores), and there are just a handful of random, funky places in here. All that aside - I don't really come here to "shop" - but it's a great place to mall walk. It's here that I learned mall walking was a real thing. Weekday mornings, you'll see a fair amount of retirees walking the mall, many before it opens. Not going to lie: my husband and I have turned into evening mall walkers. So, thanks, Mission Viejo for giving us a place to walk.. but not necessarily shop. I really think the leasing department needs to look at what would do well with the community, not just be desperate and sign anyone. Look at how other centers are thriving. 2026: 52/100

I always stop by Hollister when I'm at the mall. Their clothes are more for the younger generation…read morebut occasionally I find some really cute dresses that I can wear, especially the summer dresses. All their associates are always nice and very polite. Service is also very good. The associates are super efficient. I never had to wait long to be helped, even on any transactions.

Clothing for him and her, although the hers have a bigger selection. There are some discounted 30%…read moreoff racks for clothing and bathing suites. You will get more options if you shop online, but I do prefer to feel the item, and try it on before buying. But I'm just old fashioned like that.

I've always loved Uniqlo whenever I travel to Japan and I'm so happy we have one locally now. The…read morestaff are very friendly and willing to help. The clothes are basic essentials at affordable prices and the material is really nice. I like how you can just put everything on the check out machine and it will self calculate the price. Be sure to sign up for Uniqlo membership for discounts!

Short and sweet visit on lunch break resulted in yet another Uniqlo purchase. The fast fashion…read morebrand which originated in Japan does what it can to be environmental, giving shoppers the opportunity to recycle their merchandise. Constant collabs can be expected, right now one of them is with J.W. Anderson, which may be on your FYP. Right now, customer service is very good as the new-ish store tries to last and profit in The Shops at Mission Viejo, which is no small feat. They may prevail because the cost of their merchandise is reasonable and the quality is there.

They are closing all their retail stores without notifying their loyal card holders. I came to the…read moreLoft store in the Mission Mall to do a retuen only to find out it's permanently closed. And the website states it's open. Very frustrating! And! I drove all the was up from San Clemente.

My sister and I went shopping together today & I believe we were (passive aggressively) racially…read moreprofiled by a loft employee. After eyeing us up & down (with disapproval) she told us we were only able to afford the "clearance" section. She asked for our names and followed us around the store (likely to ensure we wouldn't "steal" anything). Incredibly disappointed with this experience. I'm an army veteran & have a masters degree-I'm not a billionaire, but I have no reason to steal & I can afford more than the clearance section.

It was my first time in the store, and Angela made a strong impression on me. When I asked…read morepermission to take pictures to send to someone, she took me around the entire store. Angela showed me the items that stood out to her based not only on color, but on the quality of the material. A very good presentation by Angela.

Awesome. New know what you'll find, a bit of a treasure…read morehunt Whatever you purchase, proceeds go to a great cause and the ladies are awesome! Drop in sometime!

I came in looking for purses since it seems to be my new obsession. They have cute clothes and…read moreshoes! The ladies who work here are very nice and helpful! Prices are very reasonable so come and check it out!

I used to love this boutique back in 2021 when the clothes were affordable. I stopped by for the…read morefirst time in a while yesterday, and I was completely shocked to see a basic cardigan priced at $94--and it had holes in it! That's insane. I know times have changed, but this is obscene price gouging. They got rid of their rewards program, removed the clearance section, and are now charging ridiculous prices for basic clothing. The owner should be ashamed

ZERO stars if I could. My husband and I came here immediately following our workout, so we're were…read morein workout clothing. I was looking for a dress to wear to a bridal shower. Unfortunately their clothes are super cute and I would totally shop there except we couldn't help but notice that the store worker (brunette) older lady acknowledged every single person shopping but the two of us. Either we were racially profiled or profiled because we were in "workout" clothing. I'll never give business to a company that treats paying costumers differently based on how they look. There were only three other sets of women in the store at the time and she noticeably went up and acknowledged every single group, multiple times asking if they need help or what they are looking for. Not once were we approached. I almost even bought sweater.