Love this store, but do not appreciate being intentionally misled by staff and I unfortunately had…read morea very poor experience yesterday. I've ordered from here for years, it's hard to find bikini tops in my size and this store is super accommodating with their sizing which is amazing! I came in solely to try on a specific style and size, I had 3 items I wanted to order online and just needed to confirm that the smaller size I was ordering would fit me because the print was so cute! I came in and was helped by who I believe is Irene. This wasn't my first time with her, and she always seems very frazzled. I told her the style and size I needed to try and was given the wrong size. We then found the correct size and I went to try the item on. Afterwards I thanked her for her help and said I would go home and order the 3 bikinis I had saved to my cart. She tells me I should order in store with her because otherwise I'll be charged for shipping. I said really? Even if I order over $300 of items it's going to charge me for shipping? She lied and said yes. I really do not appreciate being lied to by staff especially because it proceeded to take over 20 mins for her to get the items ordered. At the time I believed her so I went on my phone and searched the bikinis I wanted to buy so I could provide item numbers for Irene to order them. She had me read the item numbers as she wrote it down, I also wrote my name and email for her. She then proceeded to incorrectly type everything. She literally could not read her own handwriting and had to ask me what letter she had written down. It got to the point where she asked me to come type it myself for her on the computer. Once I could see her screen I noticed all the issues. Items are in the wrong size, my email is spelled wrong even though I wrote it down for her. I kept telling her it's L-E-X-Y and she keeps typing the letter "i" and then randomly adding a Y to my last name. I cant state how insane this was and how much time was wasted. I only entertained all this because I believed her when she said i would be charged for shipping if I didn't order it in store with her. During our interaction she asked her coworker to come help numerous times and then had me come around the counter and type on her computer for her because she simply couldn't do so...I literally asked the coworker if she could just stay and help finish the transaction because it was taking so long. Coworker looked fed up with Irene too but she would only help for a moment and then leave and Irene would make ME come help her type the info out. Staff really should know what they are doing, the amount of issues we dealt with was unbelievable. She's been working here for years and can't correctly type a single item number or be thoughtful enough to make sure all my personal information is spelled as written. I was so frustrated with this experience that when I got home I added one single item to my cart and as I expected, there was no shipping cost. So Irene fully lied to me in order to trick me into ordering through her, likely so she gets a commission she truly doesn't deserve. Very disappointed and I will make a point to only order online and avoid coming in so I don't have to deal with deceptive staff.

..I have to say, very impressed with customer service. Negin and Anja were Absolutely Delightful…read moreand so helpful. Not to mention, Beautiful selections for swimwear!!! ,Sher

Went into store yesterday was greeted upon entry, my husband loves the boxers from here so we…read moreplanned on grabbing some , the rack was full and plenty of colors to choose from we had a few questions and associates were quick and helpful with answering and finding what we needed, Who i think was the store manager i didn't catch her name was a great help and took initiative to do whatever is best for the customer, we definitely will be shopping here again in the future.

Dusty! dressing rooms are small.... Dust mop- my socks are getting dirty. I spend too much money…read morehere!! Dust mop please. Residue from sticker can be cleaned.

I absolutely love this store for saving me in a bind! I had purchased a very nice designer dress…read morebut failed to try it on with my heels and as I did today which is the same day of wedding it's too long! Luckily it's a simple razor cut so I reached out to Carlos who is a manager in alterations and he said sure come over! I did, they got me in and out in 20 minutes! Thank you so much to him, his team and store!

Lots of customers in shoe department but only two associates. Asked for help with getting sneakers…read morein my size, was told that they'd check in the back to see if anyone's free to help... waited and waited and no one came out. Gave up and walked away without a chance to try on anything. Terrible customer service experience.

Sharon was so wonderful to work with and incredibly helpful! I just discovered this beautiful line…read moreof clothing, and she gave me some great suggestions and much appreciated opinions. What a relaxing and fun shopping experience. Thank you!

Extremely disappointed by the employee working on 8/21 around 10:45 AM…read more I was in the store with my mom, who was so excited to go in as she kept saying we had to stop in her "favorite store". While we were shopping, my mom was looking around and making friendly small talk with the employee. I was finishing a text and when I looked up I made direct eye contact with the employee as she rolled her eyes and made a visibly disgusted/annoyed face while my mom was talking to her. My mom's back was turned, so she didn't see it. The employee immediately stiffened up when she realized I had seen her. I debated saying anything because I'm not a confrontational person, nor am I someone who normally spends my time leaving bad Yelp reviews, but I was honestly so appalled by the behavior that as we were leaving, I turned around and went back inside to address it with her directly. More than anything, I'm just really disappointed and honestly a little heartbroken for my mom. She was genuinely excited to come in and shop at a store she has loved for 20+ years, and seeing an employee mock her behind her back while she was simply being friendly was incredibly upsetting. Very unprofessional. Very rude. And completely unnecessary.

Just a really cool store, that has great boots, and western wear everything!…read more The prices are very good, with very nice people working at the store. My friend picked out a pair of boots, & plans on returning here, purchasing on Friday. They are $200 and we've been shopping at several places. And this store has the real deal. These Two Toned cowboy boots, are his chosen favorite future pair. Quick note : Our friend is from Tennessee, and grew up in boots. So apparently will be returning back at the end of the week when he gets his paycheck. Hopefully, Perhaps by then they'll be a sale.

I love this location! They have a large assortment of boots and apparel for all. The employees are…read morealways very attentive and helpful with any of your shopping needs. This location is a decent size store and has a little something for everyone....whether you're looking for something laid back or a little more on the flasher side. Highly recommend.

My first time at this DSW location and it was a good experience. This store is brighter than the…read moreCosta Mesa store. The store is spacious, clean, and easy to browse with a large selection of shoes for men and women. I came in for fun sandals for the summer and ended up getting athletic shoes and custom inserts instead. HAHAHA. They had a good variety of brands like Nike, Adidas, Brooks, HOKA, and Skechers all in one place. The staff was friendly and patient while helping customers look for sizes and explaining different comfort options. Granted it wasn't busy when I went after work but all the staff members came by several times to see if I needed help. That was so nice. I also liked that they carry supportive footwear and shoe orthotics/custom insole options for extra comfort, which is great if you spend a lot of time walking or standing which is what I do for work. Parking was very convenient since the store is located in a shopping center with a large shared parking lot, so finding a spot was easy even during busy hours.

Brand new DSW Designer Shoe Warehouse just opened…read more A huge store that took over the space of previous Party City. DSW had a special promotion with 20% off most of the shoes in the store. Lots of new styles. They had live music and face painting for kids over the weekend. Many employees and they were eager to assist.

Super rude employee "assisted" me at checkout. She was a bleach blonde with a lot of attitude that…read moreseemed to hate her job. She didn't greet me, had a scowl on her face the entire time, and was totally impatient as I asked her any question about a couple of the items. Sheesh! Find another job. Otherwise, Anthropologie has always been a favorite for a fun shopping trip. This employee and another Asian one were the two checking people out today. Both incredibly rude to customers at checkout.

BE VERY CAREFUL - - - NOTHING LIKE GETTING READY TO GO OUT, PUTTING ON THE NEW BEAUTIFUL DRESS AND…read moreTHE THEFT TAG IS STILL ON. So back to the store - another 30 minute drive, by now the dres is a mess and it cost me $24 to have it pressed professionally. In addition, the quality is not consistent - check hems and seams carefully before buying. I found dresses with hems partially open and sewed that way for a four inch stretch of a normal hem. Ditto princess seaming on some dresses, there are gaps in the seaming. Great styles - just buy carefully!!!!!

This colorful, pretty feminine clothing store is a complete gem to Dana Point. The whole summer…read morecollection is out the dresses are fun. The shorts and tops are super fun for the summer. The colors are summer... I've got Jewelry cool looking hats, pillow pillows. I love the beach vibe... it's so necessary for this neighborhood. We're gonna head back and try on a few dresses for the Fourth of July. I loved all the fun Fourth of July merch laid out through the shop. It's a very decent size lady store so I hope they do well and bring in more wearables throughout the different seasons. Dana Point needs this.

I'm not sure what the other reviews are talking about- everytime I've been in olvias closet the…read moregirls working have been so helpful, kind, and always give great advice!! I always get compliments on their pieces and their prices are reasonable!