The worst for trying to talk to a real person....very dissatisfied with Xfinity phone service. Hate talking to a dummy....have to repeat over and over to make it understand you just want to talk to an agent... read more

I just arrived at Xfinity with an appointment for 10am. Walked up to the customer service rep. Sean. We asked about going over charges and Sean said " hold on a minute Bro, it's Monday MORNING" Bro really ! What kind of customer service is that. When I told him he is so unprofessional, he told me fix my mask. Ha ha then he ran off and went in the back room to get his boss. The boss came out to defend his employee but when we told him what was said the boss apologized to us. Time to switch to AT&T. read more

I recently bought an iPhone from the Comcast store in Robinson Township in Pennsylvania. I went from an android to an iPhone and the woman obviously did not know what she was doing and was having difficulty transferring my data. She then proceeded to tell me she wasn't supposed to spend this much time with with customers. She said I would have to finish the transfer on my own at home through my computer. I said that i did not want the phone if I had to do this and she said in a very sarcastic manner "Well if that's what you want". Ultimately a supervisor managed to do the transfer except for a small amount of data. They did not show me anything about my new phone and I felt like they couldn't get me out of the store fast enough. The bad thing is you cannot call the store if you have a problem, you have to go in and in another instance that had to do with my email, I had to have someone from corporate help me because they could not. I have been a Comcast customer for many years and their customer service is very bad. I would never buy a phone from them again. read more

Absolutely the most unbelievably horrible customer service in the USA. You can not get a person and none of the options on the eternal recordings apply. When someone at xfinity maxed out my Am Exp card for $25,000, I was on the phone for hours before I finally just drove drive to a comcast store to get help. Comcast eventually returned my money to my Am Exp but it took several weeks and they never had an explanation how it happened. read more

xfinity sucks! they disrespect their customers by not notifying before cutting the services and there is no live person to talk to. 8 hours and counting and still no service. read more

Poor customer service. Automated and too interested in selling another poor customer service product to you.

Xfinity's cable and internet services are horrible! In the 77066 area code we experienced Wi-Fi outages everyday the week of 01/23-today. For people who are now working from home these days this is unacceptable especially for the amount they charge. Back to AT&T fiber we go for good. Now the football game has been interrupted. Bye, bye Xfinity for ever! read more

If you made the mistake of doing business with this company. You already know how poor the customer service is. It was bad as people said

I went to return a cable box and there was two people in line. As I waited an employee is explaining the sales on phones to a customer and he had his mask only covering his mouth. That made no sense, then don't wear it. I was al very upset because as I waited in line other customers started to come in and stand in line also. I counted up to 20 people. No employee was at the door doing crowd control meaning they were letting as many people come in as they can. At one point I told myself that if another person walked in I would need to leave since now the store was no longer a safe environment to be in. They are not following the mandated Broward County guidelines of controlling how many people are entering the store and this is hazardous for the customers. Kevin helped me and I thank him but I wish they would keep capacity to a minimum. And their employees wear the mask the correct way. read more

I walked in here today in a tough situation. These gentleman helped me out so much.. I love Xfinity mobile. They all gave me ways to save money and were so tentative. Damani was incredible and very nice. Thank you all. read more

The sales person at the branch on Lyons road ( i believe he was the manager because he was wearing a different shirt) in coconut creek Florida added services that I didn't want. I asked for a receipt but he said there wasn't one. Sure enough I found out he was charging me $10 more a month for phone service that I didn't ask for. Trying to connect my modem, it didn't work. Within 8 days I spoke to 4 different agents who all claimed they help me and agent 2,3 and 4 said that a technician is being sent out and even gave me a date and time. Again, no sign of anything and when calling back, I found out that no technician was sent out. "Troubleshooting" over and over again doesn't make the problem go away. This service is a disgrace. All started with a lying branch manager read more

can not get to a person! i have called and tried numerous options. no person available to talk to paying customers!!! this sucks!!!!!!!! read more

Worst service. Hate concatenation, Xfinity would never recommend. Beware, go with any other company then Comcast.

This company is the most incompetent, unorganized, and unhelpful company that has ever existed. I have spent 40 hours this week on the phone/chatting with customer service attempting to get the network carrier lock removed from a device that is paid in full. I have been lie to, hung up on, and generally disrespect by every agent I have spoke with. The first agent on Wed told me it takes 24 hours. On Saturday I got an email saying it failed because I had a balance left on my phone plan. Paid it that day and the agent never resubmitted the unlock request. Had to contact again on Tuesday. Was guaranteed it would be unlocked 11/12/23 at 11:16:36 am. Then spent 2 hours chatting and 3 hours on the phone only to be told "were working on it". I was promised it would be unlocked by the end of the day. Waited on hold for an hour to speak to a supervisor and was hung on before speaking with anyone. Had to call back and spend 30 min getting past the automated system. To the spend another 2 and half hours on hold waiting for a supervisor to tell me there is and error they can't figure out. Request to speak with actual tech support so I could understand the issue but customers can not chat with actual tech support that is only for in house. There is no system to file complaints on employees who lie to you and make false guarantees because they refuse to give out employee ID number or any way of holding them accountable. Overall a disgusting experience and truly hope nobody else has to deal with such gross incompetence read more

Worst customer service. Charging $150 for lowest package for internet service (as existing customer)

please please don't do any service with this company they are horrible i did autopayment and they took a lot of money for each month even more the next for a heads up don't do auto payment read more

The absolute worst customer service of any company I have ever dealt with. After being transferred multiple times over 58 minutes, the agent decided to disconnect my call so I have to call back in and start the process all over again. My service has been awful the last few weeks and yet they want to bill me to have a technician out. No one speaks clear English and they just read off a script and repeat themselves. So frustrating. read more

If I could give zero stars, I would. Horrible customer service. We called a couple of weeks ago to cancel part of our tv/internet bundle. It took HOURS to get a hold of an actual human being. Even then she was rude and dismissive. After receiving the email confirmation that our plan was changed we were still charged for the new billing cycle and then I received another email a couple of days ago stating our next payment will be for the original package that we already canceled. I've tried calling all day and could not get through to an agent, waiting for them to call back now. Their online app is always down and gives an error message so I can't even see the billing details online even if I wanted to. Terrible company and we will be looking into canceling all together. read more

Customer Service?? what Customer Service?? It is 99% impossible to get to speak with an actual human being. The automated voice you HAVE to speak with (no matter what service # you call) is appalling. One problem, 4 call's, 4 appointments, problem is still NOT FIXED!! Try speaking to someone who can not speak or understand ENGLISH?? Repeating phone # repeating address, repeating problem, over & over again, still no HELP whatsoever. Xfinity/Comcast customer service is the worst! Something should be done. read more

I recently moved and was hit with a $600 bill. When I finally got through to a human I was told to pay $100 and get on a 12 month installment plan. Two days later my service was disconnected. I was told that the system was set it up next week and I was without service the entire weekend. Now it's Monday and I can't get through to someone to understand what's going on. The automated system keeps bouncing me around and dropping me when I don't want to talk to them as opposed to a real agent. When I finally get through to someone it is someone in some part of Asia who wants access to my computer in order to help me which was a scam so I hung up. I ended up having to pay them an additional $350 in order to restore service just for the hope of talking with someone. Now I can't get through to a live person for any reason whatsoever. Xfinity is terrible and I am exploring other options to get away from them. They lied to me about restoring my service with a payment plan and left me hanging until I gave them what they wanted to restore service. Very terrible service and I hope to get away from them as soon as I can find someone better. Right now AT&t seems to be the only other option and the lesser of the two evils. read more

Far too expensive for the low level of service. Xfinity does not seem to listen to customers or have concern for their comments. Time Warner was the best, too bad they are gone, at least from Illinois! read more

Over three hours to get help!!!! You make so much money, how do you not have enough employees to help your customers in a timely manner? I understand why I have friends who have switched to plainly inferior products for better customer service. After my contract is up, I'm done. Which really is a shame because your products are so much better than everyone else's. read more

Unbelievable. Xfinity made a mistake and canceled our service. How does that even happen?! We did not cancel it. We were watching football and suddenly we had no service. After a very long time we finally talked to a supervisor who told us we would have to buy a new package- for more money. And we were charged for early cancellation! Ridiculous! Terrible! Horrible! Very bad! read more

8 hours work time lost. Can only speak to people in the Philippines and Honduras. Very sorry for the inconvenience, here is a credit for $3.56. We were going to change our phone plan to xfinity in February, NOT going to happen. I will have to pay a early termination fee for my internet and cable, but incompetence isn't worth supporting any longer than I have to. Worthless isn't even close to the bs i have had to deal with today. IF someone who speaks English wants to address this issue. Reach out. Tnmason1999@yahoo.com or just ignore it like i expect read more

Is there even a need to explain why itsx1 star? Everyone knows its one star. Including comcast/ xfinity.

I've been a loyal customer for almost 10yrs. w/Xfinity. It's been 21days and counting how long I've been w/out cable (internet, tv). and you try calling thats a joke, to get through their phone system. Finally because the cable was on the ground and a danger to children and to clean up all the debris from the storm. I finally climb the pole and reattached cable to pole. Please note I'm 70yrs old. So, far they've told me that a service rep will be out the last three days and no one has shown up. If I knew of a better provider I would make the change... My advice Don't get Xfinity!!! Never!!! read more

I am totally disgusted. Because of a third party problem on their part, I cannot pay my december bill. They said to go on line to pay bill, no matter what I tried, could not do and the so-called chat expert was useless. Their automated phone system has always been horrible. I have screamed at that automated lady in complete frustration. Unfortunately, there is not another option in my town. They need to revamp their system and think about their customers, especially the elderly and disabled. read more

I have been having problems with my Xfinity email. After three weeks of phone calls the problem persist. I call every day, some time twice a day, and they are unable or unwilling to fix the problem. Try to speak with a supervisor but they do not contact me. Very poor customer service skills read more

If you want action and a live person... Comcast's Executive Offices at (215) 286-1700. We had a line down for over 4 days with no service and we got action from this number. read more

by far the worst customer service. been trying for months to get my flex box taken care of and all i get is customer service in india that keeps transfering me or tells me its on its way.been 2 months and still nothing. not alowec to talk to anyone in the us at all.i realy hate how this company has sold out and dont care about its customers read more

We got a home security system and they said after you pay for it which was 800 and something dollars and we paid for it and we used it for a few months and paid the $45 and then we moved up north and then first thing they did is when we said we didn't want the service we would monitor it ourselves they fried our Air monitoring box that you can see the pictures on and everything. So I personally think I've been scammed by Xfinity. Do not. I repeat do not pay for their home security system. It's a scam. All they do is shift you the person to person. Just get you self a door ring and pay $33 and change a for the year something like that roughly. And it's well worth the system. They literally Xfinity fried my system and I had to go back and get back on it when I came back down from New York and they had to bring a new box and everything and hooked it up cuz the $800 I spent they destroyed my system so I couldn't look at it. So it's a scam. Do not order. Do not buy their home security system. I do not recommend this company at all. No one seems to know what they're doing anymore. They've gotten too big for their britches and they don't care. I've never been so disappointed in a company in all my life. Don't buy the home Xfinity home system. It's a scam. They'll take your money and say you pay for $45 a month. And oh yeah and then you can keep your system in later on. You can pay it yourself. Look up. I mean yourself and it's all a lie every bit of it. I'm not sure if I'm going to call channel 12 News. I got to do some more investigating. I can't seem to get anybody on the phone to help me. I've never been so disappointed in my life with a company that scam me. That was such a good name, but maybe it's not such a good name. Do not get their home security system. Get your own read more

The main wire from my house to the pole, popped out and was dangling into the street. I live on a very busy highway. After calling the customers service and fighting for 10 minutes with the automated helper, I was told that the next available appointment was in 2 days. With a wire hanging close to cars. With the wire hung across my door. I reiterated multiple times that it was a safety issue. The most I got out of Jane was that I could switch to xfinity mobile for a discount because I'm a silver rewards member. read more

They should get negative stars. The customer service line is useless--there is no way to get through to a live agent. This company sucks.

I would give this company a 0 stars if I could. Every day I have issues with internet service and xfinity is unwilling to fix but xfinity wants full payment of $100. When I call I get the greeting that tells me unplug then reconnect and it works then goes out again. Today 6/25/2022 and the internet service went out 6 times already and it's only 4:18 PM. Im going to call xfinity again and they are going to lie to me again that there is no problem or they can fix it...I wouldn't recommend xfinity to a dead man!!!!! read more

WORST , WORST ....WORST customer service ever . EVER ! Info given to me over the course of several phone calls consistently contradicts previous info . Reviews probably don't matter but I am SO frustrated over the communication over the past ten days I figure it is worth a shot . read more

The most abysmal customer service I have ever received and that's saying something in an age when customer service in so many places is almost non existent. Call a satellite provider. Use an antenna. Stay away from Xfinity/Comcast whatever you do. They'll love you when the sign you up but they won't know you when there's a problem. read more

This company is impossible to answer the phone. I was offered a gift credit two months ago and I still wait for it, I had ATT for 20 years and I regret having changed. read more

Our Xfinity router and set up were bought and installed less than a year ago. Our computers are all within one year of purchase. Our Wifi signal needs to go 40 feet of which at least some of the space is open air hallway. Next to the router the RSSI is an unbelievable -40 next to it but fluctuates in the bedroom in the -70-72 range, as mentioned 40 feet away. I tried all the suggestions, elevating the router, unplugging it to let it update etc. So I went to the web site and was offered a chat obviously with a bot. I finally gave in and just put the Xfi pod to strengthen the signal, but I think a router should be able to traverse a short hallway in an apartment without needing an extra 138 dollar device. There needs to be competition for these services. read more

I wish there is lower star to give them. the worst of the worst. please don't call this number 800-934-6489 because the people on the other line are all scammers that Xfinity won't do anything about. they took my credit card number for cancelation fee and within minutes I saw charges on my bank account. very bad company with scammers as costumer service agents with fake recording. read more

Xfinity Customer Service was not able to solve the installation problem of their new tower modem over the phone. They decided to send a technician to fix the problem that ended up being on their side. Big surprise they ended up charging me $100 for the technician without making me aware or having any upfront disclosure. Xfinity rip-off customers all the time and if you don't call to defend yourself, they get away with it. I'm filing a small claim in court against Xfinity. read more