They installed my internet in a dothan address instead of my actual address. When i called to fix…read morethe problem they said "because you requested a change of address we can't get you connected until monday and you will need to be present for the install". If this wasn't my only choice for wifi i would not use them over all this should never have happened and they should have fixed the mistake today since they set up the account wrong.

I had a very good experience with WOW. It was time to disconnect the cable, internet and phone…read moreservices. I called WOW to inform them of the planned cancellation. The gentleman on the phone gave me instructions as to what to return and sent me a label for the modem that I needed to ship back. All I had to do was package the modem, put the label on and take it to a Fed Ex drop off. Shipping was paid for by WOW. I was given the prorated bill to be paid and everything with this cancellation went smoothly. Thank you WOW!

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

If you enjoy the daily interruption of service, select AT&T Direct TV Satellite. I have…read morehistorically had cable tv. After visiting my dad for a few weeks, I have concluded, I would never have this provider. Even on fair weather days, my dad has interruptions at random times throughout the day. With no weather conditions , no obstructions and installation provided by professionals, I find it completely unacceptable to charge over $100 per month for an average plan.

The internet and cable service imo was above average. I rarely had an outage, and the internet was…read moreplenty fast for my needs. The problem is the cost. They raised my bill to $298!! A bit much don't you think? I would have stayed with them if they lowered the price by $100. They would not so I canceled. Found a way better price about 2/3 less than I was paying with faster internet and more channels.

Had Mediacom for 2 years and lost service for 15 times. The longest it was out was 3 months…read more They ran cables from the neighbors houses 400 feet long threw back yards and never buried them. This is the worst internet provider in the world!

My husband arranged for Dish to come and install our Google Nest Learning Thermostat. For some…read morereason the install was free, which was nice! The only glitch was the installation was initially scheduled for Sunday; however, Dish rescheduled it for Wednesday via an email that my husband overlooked. WE have an aggressive dog, and we have to medicate him when strangers are in our house, so the installation appointment change messed up our day due to medicating our dog unnecessarily. on Wednesday, the technician showed up, was extremely polite and spent about 2 hours on the installation. He updated hubs' phone with the app and walked him through using the app. Unfortunately, the second Google thermostat we bought doesn't work on split system HVACs which means we will need an additional installation for that thermostat. I thought the Dish technician did a great job and I would recommend them and Google thermostats!

AT&T has horrible customer service for a landline that stopped working the Sunday before last, when…read moreAT&T will not accept customer support calls. Calling their support number on Monday got me an automated system that insisted on trying to send me information about wireless services. After enough requests, it told me to make an appointment to be called at a particular time on Tuesday. I tried to pick three or four times; it told me that all were taken and then hung up on me, so I had to go through the infuriating automatic system again. When I did talk to a person, after I described the problem, I was transferred to another person and had to provide the same information again. I then was told that AT&T would fix the problem on Wednesday and contact me, and that we had to be available from 8am to 6pm whenever they felt like coming by. We got a message after 6pm that they would not fix the problem on Wednesday but would fix the problem on Thursday and to be available from 8am to 6pm on Thursday. AT&T did not contact us on Thursday and did not fix the phone line. I called on Friday and went through that automated system again before I could get to a person, to whom I explained the situation and who transferred me to someone else, who said that AT&T would fix the problem on Friday and contact us. AT&T did neither. I called again the following Monday, wasted time on the automated system, and was told that I would be called back within an hour or so. I was called back and then put on hold for a long time before a fellow came on who again told me that they would fix it that day. He was snide and rude. I asked him for the ID number that other people at AT&T had requested me to give to customer service. He said that he did not have it and would transfer me to someone who could help. After I was kept on hold for two hours, the person who answered claimed that she could not hear me and hung up. I RECOMMEND AGAINST BUYING SERVICES FROM AT&T BECAUSE OF THEIR VERY POOR CUSTOMER SERVICE.

Summary: Disappointing Experience with AT&T Tech: Mustaqeem Williams…read more Manager: Austin What began as a simple internet upgrade request turned into a nightmare with AT&T. The follow-up technician who visited our home used high-pressure tactics to convince us to switch from T-Mobile, despite that not being our original intent at all. This representative deliberately built rapport by discussing church and religious topics to gain our trust. After establishing this false connection, he pressured us into changing carriers with promises that have proven entirely false. We were assured AT&T would pay off our T-Mobile accounts, yet we've received no reimbursement cards. We're now stuck paying both carriers out of pocket with little hope of ever seeing the promised compensation. Customer service has been non-existent. Phone representatives claim they can't help with our specific issues. We even visited the corporate office seeking assistance, but the manager was unavailable and never returned our calls despite promises to do so. What should have been a straightforward internet upgrade has become a costly mistake. AT&T's deceptive sales tactics and complete lack of follow-through have created significant financial strain for our family. WARNING TO OTHERS: Do not fall for this gimmick! Be extremely cautious when AT&T representatives use personal topics like religion to establish rapport or make promises of carrier payoffs and seamless transitions. These tactics appear to be designed to manipulate customers into switching services with no intention of honoring the commitments made. Protect yourself and your finances by getting all promises in writing and researching other customers' experiences before making any changes to your service.

The Hubs signed us up for AT&T fiber and the guys who installed it were very polite, hard working…read moreand nice. Their account executive/sales rep was also very friendly and thorough and pleasant. We have had no issues with their service and zero disruptions. As an aside, my stepson worked for AT&T for several years and I noticed they do offer their employees a nice benefits package which is really rare these days. Although I was not displeased with our previous internet provider (spectrum) my husband was interested in the deals and faster internet speeds offered by AT&T. Their team showed up on time, got the job done and did a great job! Thanks AT&T fiber!

Shame on you @att. This is borderline #elderabuse . Charging my Mother in law $50 for 786 kbs…read moreinternet speed. That's barely dialup speed. Customer service would only offer a $5 discount, no other plans. Which I find hard to believe in #Huntsville AL. Fortunately WOW internet is being installed, tomorrow, 200Mbps for $35.99/mo.

I've got a deal right now for mobile and internet for 50. a month. I've had it almost 2 months and…read morethe internet is so weak that my TV won't pick it up. A lot of time my phone says no connection at my house. I will not say that the service isn't good because I know some people have no problems but where I live in this house it does not pick up. The service you receive from any company as far as quality goes is going to be based on the EXACT location you are getting that service. I wish that it would have worked but I didn't get that kind of Luck with them but that does not mean you won't.

Excited to have Spectrum putting in fiber optic cables in our rural area…read more Hope to have their bundled services soon I have heard that they have good prices Will gladly be trying their services Been with AT & T forever,not happy with their prices

BEWARE of XFinity / Comcast! Signed up for Internet service @ $60 per month. Several months later,…read morethey DOUBLED my monthly bill from $60 to $124. Never received prior notice of this insane increase. Called multiple times regarding the matter. Each time, I was "referred" to someone else. Finally talked with a rep who said a mention of the increase was on page 3 of statement. Never received statement. Then I was told that I should look up my account online "every" month to verify my monthly bill. I was told that bc I was an existing customer, they could sign me up for SAME svc I was receiving at $60 for only $105. No, thank u.... BOTTOM LINE: If u use XFinity/Comcast, read ur paper bill thru page 3 snd/our check ur bill monthly online so u will know if ur bill will also double. Bye XFinity!

I closed an office in Huntsville, and was trying to return THEIR equipment at this location. It…read moretook me weeks of negotiating with Comcast over the phone to finally get them to give me an RMA so that I could return THEIR equipment. All the time, they were trying to upsell me to not only keep their service, but to upgrade it. FFS, how hard is it to understand that I am CLOSING this office and don't need their internet service or equipment? +++2 months after I finally got the account closed and equipment returned....I got a call from Comcast regarding them having a serice order to MOVE our internet service to another location. NO! It took me like an hour on the phone with them to convince them that we were no longer even a Comcast customer! There was a time, long, long ago, that Comcast used to be an exceptional company. Now, their call centers are staffed out of the U.S., and they have COMPLETELY lost their focus on any sort of customer service or satisfaction.