I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

Tremendous knowledge and service of all things computer related whether building a high powered…read moremachine, getting your network tuned, advising on purchases and designing your technology solutions. Takes the time to make sure your questions are fully answered and understood. Fully recommend with no hesitation.

There is one serious problem with the standard 5-point rating scale, and My Computer Guy is a…read moreperfect example of the problem. He deserves at least 7 stars, maybe eight! He is professional. He is friendly. HE is VERY knowledgable. He removed the center monitor from my three screen set up. He replaced it with a new top of the line Lenovo with windows 11, a built in webcam, etc. He loaded Windows 11, reconfigures the three monitor setup. He cheked it all out to ensure everything was working perfectly. We said goodbye and he went his way. Then...the next day he sent me an eMail just to confirm that everything was still working 100%--(which is was, and still is). Whenever I need onsite tech services I never consider calling anyone other than My Computer Guy. Doesn't that sound like a seven on the five-point scale? Yeah, I thought so too.

After about 5 years of living in a Lennar-built "smart house", I was finally done with what they…read moredid to make it start. I learned that my internet comes in from the outside, to my router, to a switch, and then to the access points throughout the house. This is the setup for businesses, colleges, etc, and not really for the home users (which must be why Lennar changed to a different setup now). For the most part, it would work seamlessly, however, once every few months, something would go wrong and it would take me a day or two (of luck) to get it running away. I was sick of it and wanted a system more like a home user even if that meant a downgrade with how it worked. I contacted My Computer Guy for an SOS, and he replied immediately. He asked for more details about what I could let me know and we made an appointment a few days later due to my schedule. On the day of, My Computer Guy showed up and was very polite, proper, and professional. Also, ironically, my internet/wifi died after our initial conversation. If Tom had one goal, it was to, at least, get my wifi back. Happy wifi, happy wife, and then I have a happy life. We both headed to the basement so he could troubleshoot the issues. To me, it was just a bunch of wires connecting somewhere, someplace. He figured it out right away and started to troubleshoot the system. He would share some tips to improve my wifi/internet. After about 30 minutes, give or take, he found the problem, fixed the problem, and helped me install a normal user-friendly wifi system. Also, he gave me some recommendations to improve the overall system and helped me set it up. Overall, I would rate this business an A+. Friendly, professional, prompt, and very knowledgeable. Will continue to contact in the future for other IT-related issues and more.

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

Highly recommend Sharif! Here's why:…read more - Delivered Results - wired my new turn-of-the-century house with a Ubiquiti Wifi network and surveillance cameras. I'm now awash in high speed internet (critical since both my wife and I run our respective businesses fully virtually from home). - Went Above and Beyond - I'm a neat freak. Luckily Sharif is too. Sharif and his colleague Mike made sure cables were tightly run and barely visible. They went so far as to help me remove all the defunct coax running around my house too. - Responsive and Conscientious - Sharif is prompt over text and email (rare with contractors!). He also came back to replace my malfunctioning NVR drive and troubleshoot my G4 doorbell at no extra cost.

I was very impressed by Kam's knowledge, responsiveness, and overall customer service. Kam…read moreupgraded all 4 of my home security cameras, our video intercom system, and cleaned up all of my internal wiring at our home. He was also accommodating to anything that came up along the way. All of this at a price lower than another neighborhood company who initially quoted part of the work. I won't hesitate to call Paragon IT, if something else is needed and you shouldn't either!

I hired Kam to replace an older hardwired security camera system and upgrade the home wifi network…read moreaway from my DIY mesh system. The level of technical knowledge and high quality workmanship is the foundation of Paragon IT Solution. Kam installed LOREX 4K camera's and doorbell for us and brought our wifi network into the 21st century reusing our former landlines to create in wall wifi access points in 4 locations. Kam is the only specialist in this field I would recommend. You will receive meticulous planning and installation and well priced current technology.

I have recently taken over a IT role at a company where Platinum CCTV had provided assistance prior…read moreto my arrival. I ran into some technical issues with offline cameras and changes I made that I could not seem to resolve. Adding to the complexity of my multiple service requests were that remote access tools were not available due to security restrictions at my workplace. I worked with Zack and another tech for several days and they both exhibited remarkable patience, courtesy and in-depth knowledge of these systems, and various makes of cameras. They managed to help me restore service to my downed cameras and point me in the right direction on other issues, all without being able to see our network remotely. As someone who has worked in IT & Support for more than 20 years myself, I feel I know good service when I see it and this level of thoroughness and patience is memorable. On just this merit alone, I would recommend Platinum CCTV as a service provider.

I am very pleased with Platinum CCTV. Mr. Dunteman gave an impressive presentation of capabilities…read moreof 3 levels/resolutions available in security camera system. Aubrey is always helpfull when I call with a friendly upbeat manner. The installers are professional and answered all my questions. I can not say enough good things about the tech support. I am new to security cameras and they took their time to walk me through setup. They were very patient and understanding of my concerns. God bless them all. Tim Dillon

Rich did an amazing job installing our outdoor security cameras. He was professional and on time. I…read morehighly recommend him! You will not be disappointed!

Steve has done our outdoor sound system as well as a tv installation in our family room. In both…read morecases the work was outstanding; he is considerate, careful and detail-oriented. We were extremely happy with his work and as an added bonus, he is a very nice guy who is easy to work with!

Highly recommend. Very professional service, great prices, and easy to get to.read more

I just lost my job and had to dust off the old PC since I had to give up my laptop…read more I called Tom and he was right there to pick it up and bring it in for a cleanup and some new memory. The service was great and the price was right. I would recommend his business highly. I was glad I kept my business in my community, because it really worked out well for me.

David Gaines of IsupportYou is a very knowledgeable and extremely competent professional. He has…read moretwice come to my home, on both occasions solving computer problems effectively and thoroughly. His rates are fair, and he is patient and courteous, giving clear explanations and advice. I have no reservations about recommending this personable young man to anyone needing help with any computer-related problems.

My wife and I are SO glad we called David of iSupportYou, who is a real pro. My Dell PC desktop was…read morenot booting up properly, and we couldn't figure out what to do. I found David here on Yelp, and he came to our place to fix it. He was not only knowledgeable, he did a great job updating the computer as he fixed the original problem, and was really easy to work with. His nice personality made this otherwise nerve-wracking process easier. And finally, his rate was very reasonable. We cannot recommend iSupportYou highly enough, and are grateful to have David's expertise available the next time we need computer repair. We highly recommend him!