I worked with a young lady named Princess. She was kind and seemed knowledgeable. When I went home…read moreI discovered she made a mistake by putting my daughters number on my phone and vice versa. It was very frustrating, I live an hour away, the next Verizon store I went to was a waste of time. She gave me her phone number and she never responded to my calls. I am never going to this store again, I'll go to Dearborn heights they were so much more knowledgeable.

Kara the Manager. Was horrible. Very disgusting attitude, and discriminating against guest. She did…read morenothing to satisfy the customer! And her Attitude was even nasty to the Verizon rep over the phone. I will make a complaint to corporate.

I was in the T-Mobile store on Middlebelt and 11 Mile Road this morning for a problem regarding my…read moreI-Phone connecting to the internet while traveling and in my home. Asif provided excellent customer service, knowledge, and promptness solving the problem. He also did it with a smile, give this man a raise if he is not the owner. Or more stock shares in the company franchise.

The service here is excellent. I was with Verizon and I came in to switch over my 5 phones. They…read morewere able to save me a TON of money on new phones and they helped transfer everything quickly. Love this store

Took a lousy situation and made it all better! Today, I was taking pictures of my damaged car to…read moresend to my insurance company when I dropped my phone and broke the screen. Luckily, I have device protection. Asurion directed me to this location and I couldn't be more pleased. Even though I didn't get there until almost 3:00 p.m. my phone screen was replaced and ready for me to pick up by 5:30. This didn't happen by accident, the technician knew that I had an appointment at 6:00 p.m. and would either have to pick up The phone by 5:00 p.m. or I would have to wait until the morning. I am so grateful for that quick, friendly, and expert service.

went in to get a battery replaced that was approved to be done at another store but didn't have the…read moretime to wait that far away. so i brought it in to this store closer to my home just to be told they cannot do the repair. was given false information because they didn't feel like doing the work! took it back to another store and they are repairing it as i write this review. i don't recommend this location AT ALL. Update, phone fixed at other location no issues and working great!

Went there today to ask a few questions as I am a new costumer to ATT and wanted to turn on my…read moreservices. I was greed it when I first come in but later dismissed when they thought I wasn't going to make a new purchase..The woman disappeared in the back room and the manager went back to his computer as if the place was empty.. Needless to say "this office needs some costumer service training "

The Att on 12 mile and telegraph was great! excellent customer service from Emmanuel and Maurice. I…read morewas in and out with my issue taking care of. I'll definitely be back.

I visited the Southfield Best Buy to pick up an online order and waited at the online pickup…read morecounter while employees at the regular checkout line continued assisting customers there. No one came over to help the online pickup line, even though I was clearly waiting. When I asked the door greeter how the system worked, she explained that checkout employees are supposed to rotate between the regular line and online pickup. That rotation was not happening during my visit. From where I stood, customers in the regular checkout line were consistently prioritized while the online pickup line was not acknowledged. The experience left me feeling overlooked and concerned about fairness in how customers are assisted. Clearer coordination and consistent rotation between lines would make a big difference. Until that process is more consistently managed, I'll likely take my business elsewhere.

PURCHASED 6/13/25 - 1 out of 5 (WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!)…read more I purchased a Samsung 50 inch TV. The TV had some audio issues, so I brought it back to the store to exchange it. After some back and forth, they finally exchanged it for the same model, which was acceptable. I took that TV home and when I took it out of the box, the screen was cracked. I brought it back up to the store the next day and they would not exchange it for another TV or process a refund. The Manager ZACH said because the TV was "physically damaged", they wouldn't do anything. He was very smug and unsimpathetic. I have never had a situation where I purchased a defective item less then 24 hours ago and the store would not take it back. Buyer Beware, I am out $350.. UPDATE - 6/18/25 - 5 out of 5 (GREAT CUSTOMER SERVICE!!) I reached out to Best Buy Customer Service via Twitter on 6/14/25, and was messaging with a person named Ezra. I provided all of the information and they were going to look into it and get back to me. I heard back today and they said to go back up to the store and they would exchange the TV for another one. I met with the Manager BRYCE and he was great, a lot better then the previous Manager I dealt with. I opened the TV at the store, to make sure it was not damaged. I just got home and set it up, everything is fine. Mixed reviews on this whole situation..