Misrepresented the Verizon trade-in promotion in an extremely predatory way…read more I am not receiving any credits for my trade-in because my phone "hasn't reached the warehouse". It has now been a week since I traded in my phone. When I called the store after speaking to customer service, who recommended I communicate with the store, they said they could provide zero help or DETAILS on any orders whatsoever. Please do everything through Verizon corporate and DO NOT use this store.

I highly warn you not to get Asurion insurance in your iPhone!!! I had it on my iPhone 16 and when…read moreI lost my phone it took me 2 weeks, and 9 different claims to get my phone replaced!! Every single time I filed a claim they would come up with a different excuse not to accept the claim!! The absolute worst customer service EVER!!

Zee was amazing excellent customer service. She helped me set up my new Wi-Fi box ensured it was…read moreall connected before i left the store. Top tier customer service. Even with the heavy traffic or customers she was so showed patience

Needed to change carriers! We were paying too much!! Michelle, at the Conyers store on Dogwood,…read morewas most helpful. As Senior citizens we were well pleased with the courteous help and general niceness of everyone in the store! Magical Customerservice! Plus got a free phone to boot! Always be nice and especially to old folks! For this, you got 5 stars!

They have a monopoly, and the city should either have some oversight or allow other cable companies…read moreto compete. A technician came over because of a downed cable going to my neighbor. The technician ran a wire from the pole across the street to the roof of my house, underneath shingles then into nearby brush, wrapped around a tree then to the neighbor's house. He completely bypassed the pole in back of my house. A second tech who was called said after conferring with his boss that I needed to ask my neighbor for her permission to allow Spectrum to take the cable from my house. I am considering legal action because this is beyond stupid. The city's response is "There's nothing we can do.

Well the internet went out 3am Thursday 8/1 morning. Had to use AT&T to get a whole of them. They…read moredead it would be Sunday before they could get to me I said that was unacceptable and to talk to a supervisor. So they said between 3-4 PM. Ok. 2 Spectrum Vans showed up found the problem and called 3rd Spectrum Van the FIBER TECHNICIAN. Oh it will be fixed 30 minutes and the internet will come on they said and they all left. Then they sent me a text that it will be 48 HOURS before the problem will be fixed. They thought by leaving and sending me a text I would be good with that. IT IS STILL UNACCEPTABLE I hate it will people lie to your face then send you a text thing they are getting away with something Tight back to two days, THANKS

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

Terrible service. In totality. Went home and did everything myself, it was such a terrible…read moreexperience with a guy I think his name was Keon it started with a k, but it was so bad I would never step foot into another physical Verizon ever again.

The ladies at Covington, GA location were super helpful and professional. There was a bit of a…read morewait but the communicated with me to make sure I knew I wasn't forgotten about. My issue was resolved and I will remain a Verizon customer.

Michael Acevedo is an independent contractor that provide services for kinetic by windstream. If…read moreyou're lucky enough to get him to your place, you will not be disappointed.He provides such over the top service with integrity and professionalism. He did not leave until the job was done right. And even redid, some work from a prior tech, which I really appreciated. Long after the ticket had been closed out, he came back to make some final adjustments on his own. And I can't thank him enough for going above and beyond.

The service was spotty at first. After many calls and service calls, they got it straightened out…read more I cancelled on 5/5 2026. They have continued to bill me. I called 2 weeks about this and was told to wait for the final bill. Today I was billed again! Plus 15 dollars. Now I try to call and their system recognizes my phone number, tells my the account is closed and hangs up on me. I can get no where trying to ask a question. My advice, GO STARLINK!!!!!