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    Terrible internet service. Service is often down. I'm going to try to find another provider.

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    Charter Communications Spectrum - 18+ months and still waiting for Charter Spectrum to bury their cables.

    Charter Communications Spectrum

    (16 reviews)

    Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

    I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

    DISH

    DISH

    (41 reviews)

    Downtown

    Dish Network advertises as having the best value when it comes to TV channels…read more We have had Comcast for Cable service and have opted to keep just the Internet service and get rid of the Cable. Comparing Comcast to Dish Network, the monthly bill comes out to be about the same, for both companies. We opted to go back To Dish Network, as they offered us a discounted rate for 12 months. We find that we get a lot of Infomercial channels, shopping channels and religious channels, compared to regular programming channels. We aren't fans of these channels and often find ourselves flipping through channels to find something to watch. While we do occasionally lose signal, during storms, it isn't lost for very long, like some people complain about. We feel that Dish Network could provide a better value, then what they claim to offer in there commercials. When calling there customer service, we are often speaking with a customer service rep outside of the US and often find communication difficult, as English is not there strongest language. Dishnetwork now requires new customers to sign a 2 - year contract agreement. Many companies are now doing this, even though we are living in tough economical times. While one could argue, you have the choice not to agree to the terms and conditions, a company should be a little more customer friendly, especially when the customer falls into hard times and needs to make sacrifices. Over all Dish Network is alright. Any cable provider will charge what they want to charge and really, there isn't any real value to any provider you choose to go with. They all end up being about the same price in the long run.

    DON'T DO IT unless you want them to take an almost $300 "fee" from your bank account without your…read morepermission! I signed up online, believing there would be no cancellation fee if I changed my mind. They did promise no price increase for two years. I went for it and I put up with the horrible service for about 10 months and hated that I only had access to two channels at a time and that my satellite was always not working and my shows had to be channeled through my internet, although that part of it was not a big deal. The lack of viewing opportunities was! The TV would change channels when I wasn't looking and stop recording what I was watching or planned to watch if more than two programs were scheduled. I did call them and they offered no real info or help other than to tell me I could get 16 channels, but they offered me no solution, no pricing, no discounts, literally nothing to help my situation. When I couldn't stand it anymore, I cancelled and went back to my previous service. When I called them I was astounded to hear that I owed them $280 to cancel -- what they referred to as a $20 per month cancellation fee. I argued that I was not aware of such a stipulation and they countered that my price was guaranteed for two years. In my elderly, almost-80-year-old mind, that did not in any way equate to my agreeing to a two-year contract that would result in fees if I changed my mind. In addition, my price ACTUALLY did increase during that period although they tacked a name on it as being a separate charge that was "discounted" for 6 months and then went up. I don't know how else to spin it, but a PRICE INCREASE IS A PRICE INCREASE regardless of how it ends up costing me more for a particular service as in cable TV! So today I see they have taken $288 out of my checking account WITHOUT MY PERMISSION and I'm really fit to be tied. I'm pretty old, though, and don't have much fight left in me for nonsense like this. All I can do is spread the word and warn others to beware of horrible business people and businesses like this who are going to steal from the elderly and ignore the facts. DO NOT GET YOUR CABLE FROM DISH NETWORK!

    Spectrum - isps - Updated May 2026

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