Pro: friendly staff…read more Good amount of stock. Cons: Slow service. Possibly due to short staff.

Your commercial manager by the name of Mary is extremely rude and condescending. I'm bringing my…read morebusiness from another state and I currently use Autozone Commercial but was considering opening an account with O'Reillys. This location is literally .3 miles away from my shop, AZ 2 miles away. This is my 3rd encounter with a commercial manager named Mary and each time has been a horrible customer service experience. Knowledgeable but extremely rude. Even explained that I was interested in opening an account but I don't want it to be an issue every-time we try to make a purchase with your company we are bothering you, I'm trying to establish a real business relationship. Her response was "I make this store $7k-$8k a day, you can shop someplace else for all I care I won't miss your business". It may not seem like a lot to her but another $2k-$4k a week from another local business normally makes your numbers look even better. Worst experience ever, would not recommend dealing with her.

If you're buying new windshield wipers here, MAKE SURE whoever sells them to you checks on your…read morespecific attachments and knows what they're doing! I purchased new wipers from Lloyd a few weeks ago. He recommended the most expensive wipers, but never checked my car to make sure they would fit. Lucky for me, Grant helped me out today. He was very careful to sell me the correct wipers with the right attachments, AND he even put them on my car for me! Grant was great and super helpful, friendly and efficient and knowledgeable. He went above and beyond to make sure I got what I needed. Because I opened one of the wipers Lloyd sold me, I couldn't return it, so I lost money on this transaction. But I'm still giving this place five stars, because Grant is just that good :) -- just be careful who you work with here...

I want to thank Juan for clearing up a situation that happened on Saturday in his store #09621 on…read moreMoreland Ave. Atlanta, Ga.30316. It was clearly a misunderstanding. I want to thank Grant for making the return easy under Juan instructions. Thanks

Professional, pleasant, helpful employees evaluate your automobile problems and provide feedback…read moreabout the recommended work. We felt that Sloan, in the front office, Vlad, the technician mechanic who did the work, were knowledgeable and skilled in fixing our vehicle. The work was done on time and at the price they quoted. They were able to offer solutions and services that the local auto dealer couldn't provide for an older model American car when factory parts were not available, even though their advertising favors foreign cars. They documented their assessment with photographs, before doing the repairs. They answered our questions and explained the problems and solutions. Their work is guarantee We would recommend this company.

When does it take 10 days for a simple repair to be done and cost you almost $3,000 for a starter…read moreand Battery repair? When you take it to right Auto Works in Loganville. My Mercedes-Benz S560 was towed to write Automotive and for 3 days no work was done because someone copied down the wrong number. When they finally got the number corrected it still took an additional seven days to get the repair done on my car. My car is a 2015 Mercedes S560 and for a starter to be replaced in a new battery it cost me $2,517! I had to call numerous times just to see if they had even started my vehicle? At the point I physically went up to the shop and told them either they get it fixed today or put it back together and I will take it elsewhere the repairs miraculously got done. When I went to finally pick up my vehicle and asked the service technician why a battery / starter repair costed $2,500 I was told because original OSM parts were placed on the and that is why the price was so high. After picking up my vehicle and thinking about it I began to get more and more upset at the apparent price gouging. I took the invoice that shows no detail totals to two automotive shops in both agreed that my repairs were very expensive for my particular vehicle. I called the shop back and asked could I speak to the shop manager so that we could discuss this issue. She did agree to meet with me and when I did she really had poor excuses as to why a repair that should have cost me around $1,200 Max ended up costing me $2,500? She even went so far as to show me the price of the part which was around $560 yet the price she charged me was $1200! How is that ethical or fair? Then she proceeded to tell me that had to repair has been done without the use of my extended warranty company it could have possibly have been cheaper? I asked her why didn't the technician tell me that and she said perhaps he didn't know or was not trained correctly? After going back and forth with poor excuses she saw my disbelief of her overcharging me almost $1,200 and had the nerve to offer me a free oil change. I own six vehicles and right Auto Works has lost the potential to service all of my vehicles for years in the future. I completely understand that this is a business providing a service but the treat your customers like this and to price gouge as I felt I have been a victim of it's just wrong. If I were you I would if I were you I would take your vehicle elsewhere to get repairs to a business that will be transparent with details and cost.

Great customer service. Very thorough with explaining the process of repair. Nice facility.read more

Brittney is full of smoke screen. I do not want to put what I would like to put on this review…read more She always has the right thing to say, acting like she has your best interest at heart. All I can say is my insurance company referred me to this location and she was holding my car hostage due to what she said was non communication from the insurance company. Please don't waste your time or money here!!!

I would put negative stars if I could. DO NOT WORK WITH GERARD. I choose this location because it…read morehad good reviews turns out they review themselves and make people call n dispute if they don't agree with the positive review . Who does that , terrible place . They kept my car on three different occasions and my car still isn't fixed . Terrible terrible and Gerard is an idiot

Unfortunately had an accident and was assigned this shop to complete my service. Not only were they…read moreslow their tracker for service was never updated and left me confused on multiple occasion. Avoid this shop if you can.

True Automotive quickly diagnosed the problem with my Toyota Prius. Since they had to keep it…read moreovernight they were able to direct me to Enterprise within walking distance. I was able to arrange for a special rate and True Automotive paid for a day's rental. They are reliable and kept me informed as to when the car would be ready. As a repeat customer I am always pleased with the service and I am willing to travel the distance from Stockbridge to service my car.

AVOID! My advice: find a trusted local or family-owned mechanic such as Pure in downtown Decatur,…read moreor the "Atlanta Car Doctor" near the DeKalb Farmers Market on East Ponce. DONT go to a corporate place like True that makes its money on overpriced upsell services after their "free" diagnostics, and likely cuts costs to increase their margins by hiring inexperienced mechanics and technicians. I had taken my car to a local repair shop who honestly told me that they couldn't determine my engine problem after several hours of diagnostics and swapping out parts. Since they couldn't find it, they only charged me for 1/2 hour of labor, or about $80. I then took the car to corporate-owned True, told them everything that had already been checked, and asked them for further diagnostics, thinking it was a larger operation, and they would have more specialized technicians. Wrong.... Instead, they repeated everything my local car repair place already checked, charged me over $900 (yes over $900!), only to tell me "its something in the engine". They also tried to upsell me tire services at prices 25% more than I would find anywhere else. Go local.

I dropped my daughter wheelchair accessible can off over a year ago. They STOLE IT! I have not been…read moreable to get calls back, anytime they actually pick up the phone I am given the run around. I was promised video of what was happening that never received, told they are waiting for part so may times I can not even count. This place 100% took advantage of me. Knowing I was a widow with a disabled child and mid out of state move. There was no issue on my end driving back from Jacksonville when the work was done and no issue with the initial quote I was given. These people straight up took advantage of me and stole the only vehicle I can transport my disabled child in! This place is full of thieves. ​

Most thorough and helpful mechanic I've ever been to. Provides opinion based on facts and his…read moreexpert opinion.