Stopped in Xfinity to return an old cable box and swap it for a new one. Went on a Saturday morning…read moreand it wasn't too busy, which made the visit quick and easy. As soon as I walked in, a sales consultant greeted me and asked how he could help. He was very friendly and took me right to the counter once I explained I was there for a return. He handled everything smoothly, pulled up my account, processed the return, and gave me a receipt. He also mentioned a few upgrades that could apply to my cell phone plan without being pushy. The store itself was clean and well organized, and the music volume was just right--easy to have a conversation without any distractions. Overall, this has become my go-to spot for returns. Always a smooth and hassle-free experience.

I called for a new remote. I received a remote Plus a Gateway modem. I returned the (new)…read moreextra box. 5 days later my service was deactivated. After 2 days (5 hours total) my service was restored. But when they reactivated my old modem My Service went up $12 month. Unbelievable. Horrible telephone experience. Horrible Chatbot experience. This happens so often, we're used to it. I guess I'll go streaming. They'll miss me when I'm gone

Looks like new customers get treated well. The rest of us get to watch unoccupied employees hang…read moreout and chat. I count six customers including myself, ten employees including one Manager....but three of us are just waiting.

Everything. Horrible customer service. Could not give me the store number to form a complaint. Lazy…read moreand unwilling to help customers!! This kind of store makes you want to give up on Xfinity all together. Do not come to this store unless you want to be offended, ignored and not serviced by young people without manners or knowledge!! A star is too much -5 is the proper rating!!

Xfinity Comcast has been a thorn on my side. I'm forced to subscribe because of limited choices in…read moreinternet speed. Every time I visit the store they do try to get you in & out of the store quickly. I think the motivation is for their bottom line. Serving more people in a short time, high turnover must be part of their measurement. Not necessarily good for consumers. Last week we had a problem with our cable box at work so we visited the store in Roosevelt. When we got there we were in & out quickly with our box in hand. Impressive, right? Not so fast. Got back to the office and after many attempts the box simply did not work. Got on the phone annoyed and feeling lucky to speak to a human, was advised "the store is only for residential customers. Duh.....someone at the store should have figured it out after looking at our account. What can I say Comcast you always disappoint both in business account & also in my personal account. Cable & Internet service seems to go down at the worse possible time. If not for the Internet speed & lack of an alternative I would have hightailed away from Comcast. One can only hope for a better alternative to come our way. Hopeful in Jax.

I want to this location on two different occasions a month apart and asked for the Xb10 modem…read morebecause customer service told me that I can go in the store to grab this modem on two different occasions I was told at the store that my address does not qualify for the new modem and I went to a different location with no problem. I received the modem and it works great.

If I could give them a negative review, I would for sure. I went in for help because I am unable to…read moreshut off or arm my home security system from my phone. And they literally said sorry, can't help! Did NOT even try to help or call customer service for me.....NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The people at that store are unprofessional cold and rude. First of all you have to take a number…read moreand wait like u are in a deli. Its slow rude as they try to justify why you are paying so much for basic cable with no stations. You have to go in. They dont have a customer service phone line at all. Its totally unprofessional when you go in and ask for a break down of bill and charges. They act like you are bothering them. I hate that store I hate the set up. If I could id switch everything I could but t mobile and there 5G is not available in my area yet? Cable xnfinity trys to control certain area's so noone else can cover there service area. Every worker needs a attuide adjustment. Avoid it at all costs.

I posted about 2 wks ago. our saga continues. we purchased an I phone on 4/4. We never recieved it…read more Almost 5 wks later all we get is the run around. No phone, no refund and a standoff to just wait. Called corporate; promises but no results. They can't even cancel the order. I'll post again later, but for now be cautious They all seem incompetent. We will now change carriers and hopefully Comcast will release us without a 5 week fight.

Everyone is very helpful and Professional. However disappointed with the actual Xfinity network…read moreexperience. We are having to run our backup Xfinity extender and programs / movies/ shows and news consistently interrupted .

If I could give zero starts I would. My husband and I just moved into our first home and had an…read moreappointment for Xfinity to come out and install our WiFi on March 21st. They said that they were here, come to find out they weren't and never came. They then couldn't reschedule until 5 days later for today... lol insane. Here we are today, we scheduled them to come from 3-5 and we got a call saying that they will be here well after the time slot that worked for us and that we may need to reschedule. Wild.

Staff is wonderful, extremely knowledgeable. Chixo was a great salesman fully knowledgeable about…read moreTMobile and the competition. Would highly recommended him.

I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

I had them when I lived in Gainesville. The 5-gig service was lightning fast. Going so fast, you…read morecould get you where you needed to go before you even thought about going there. TV streaming was flawless, no spooling nightmares. No frozen screens. All smart devices worked great and for once the ring camera did'nt have a giant delay between the time of identifying someone and when I was notified.

IQ Fiber Won't Honor Their Repair Statement…read more IQ Fiber ran wires down our street. When the workers asked us to turn on our sprinkler lines to make sure they were running properly, we saw that one line near the line they ran was not working. The supervisor on our site assured me that when we got our sprinkler people to find the leak and repair it, they would cover the cost. We use a private sprinkler company who went above and beyond to finally find the broken pipe right by the box IQ Fiber installed. We sent IQ Fiber multiple pictures showing the broken pipe by their installed box along with an invoice that stated company name and cost of repair. IQ Fiber stated they would not honor the invoice since the private company could not give them some ID number they wanted. This was not a neighbor of friend making the repair, it is a legitimate company but they would not honor their statement to cover the cost. I would never allow them to provide any service to my house. I wonder how many other people have had the same issues with this company. I highly recommend my sprinkler company but would never recommend IQ Fiber since they don't make things right after they cause damage.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

Jacqueline was so helpful when we came into purchase a new mobile phone. She helped us get all the…read moreold apps up and running as wall as demonstrated all the important buttons to operate.the device. She also pointed to the various rewards and plans that would be more affordable for our budget. There were also areas of cloud usage that helped us to use them more wisely. One of the best experiences in purchasing a new phone.

In short...go to another T-Mobile store. Stopping here is a waste of time and frustrating. For…read morethose of us that have been with T-Mobile a long time, you just don't have the customer service here and don't expect for them to do their job and/or the task that you get at other stores. Save yourself and go to another location. For those of you that may be new to T-Mobile...go to another store and don't let the staff at this location turn you off, give you wrong information, charge you for something your already paid for or whatever the case may be (walk away). Upon arrival a few employees were sitting out front eating with the door wide open to the store. I thought it was odd and perhaps the power was out. The power wasn't out, they were just there eating lunch with the door to the store wide open. If you see the same thing...they are open. Masks are required in the store. In any case, I don't recommend this location...please read on. A nice girl waited on me and sadly I don't know her name since she wasn't wearing a nametag...but she tried. I stopped in to get the protectors replaced on my phones since two were broken and one won't stay on. They were out of stock and the excuse I was given was because the new S21 was out. That doesn't have anything to do with anything. I told her it was ok...they could just ship them to me. She didn't know how to do it, so she inquired with her manager who was sitting out front eating. I was informed I couldn't get them replaced if they weren't in stock. Huh? This girl was trying and listening to her manager...so I asked her manager's name (Nakita {sp?}) so I could go speak with her myself. She informed me I would be charged for them because they had to input a credit card number. Huh? I said I had the insurance and she said they couldn't do it unless I was charged. I explained I've ran into my protectors not being in stock plenty and never had an issue with them being shipped to me for free. Heck, it was the T-Mobile staff that informed me I could do this from the start. She said she had never heard of that...really? I said it must be unique to this store. I personally wonder how you can be the manager and not know this? How many people have insurance like me that have had this same issue and ended up buying it? This is false information and simply not true...go to another store!!! Don't let yourself be ripped off. If I were new to T-Mobile I'd change carriers if I was being charged for something I already paid for with the insurance coverage just because something was out of stock. It's not right! In reality, I simply don't think the manager felt the need to do her job, help me and get it taken care of. So, I said we'd go to another store...and I did. I went to the store on Old St Augustine Rd, and guess what? They took care of it and ordered the ones that weren't in stock just fine and they are being shipped to me for free because of said insurance. I told them what happened at the Durbin Pavilion store and they apologized on their behalf...but it wasn't their fault. Not to mention what should have taken a few minutes turned into a few hours since I had to go to another store, the drive, etc. I had to return to Durbin Pavilion to do some other shopping. To my surprise, there are two T-Mobile stores in there...I did not know that. Why on earth are there two stores so close together? My advice, don't go to this one! End note: I contacted T-Mobile directly to inform them of the discrepancy.

Just want to say is that the service we receive from Jeremiah was excellent he went above and…read morebeyond to help us.