Review #510 March 31, 2025 First, let My total Review here reflect from previous visits and photos when this location opened in April 20. 2021. Then on August 17, 2024 I was quoted updated amounts for triple play package plus a new service package with deleting my home phone. Those two visits were attentive by appointment and my questions answered with reasonable prices. Looking at several other reviews for this location noted 1 or 2 stars. I guess those customers don't have patience and probably walked in without an appointment expecting a 30 minute or less visit. There's also 10-12 employees working here so this location is Not short staffed weekdays or weekends. I agree with Paula M. Yelper who left a nice 5 star review plus I will as well. Recently on March 21, I made an appointment 5 days in advance for a new cell phone and changed my service from AT & T to a better rate and coverage with Xfinity By Comcast Plus again as I do every renewal, Lowered my cable monthly bill. Upon walking in 15 minutes before my appointment time I was greeted by a customer service check-in rep. She checked my name off her list and pointed where I should sit in the area of cell phones till my name was called. I used my stopwatch on my cell phone and after 12 minutes my name was called to start the process. My new Samsung S24 FE had only 3 colors of choice in which I picked sky blue, although its covered up now with a fashion slim case of royal blue. :-) My old carrier AT & T service was cancelled by the customer service rep on the phone promptly while my new and old cell phone were making them transfer. I noticed this location was busy on a Friday but not extremely like on a Saturday. The total time according to my stopwatch for a cell phone purchase, service change and testing my new phone was 52 minutes. I was pleased and felt the time for this whole process went very smooth and effective thanks to a sharp, knowledgeable and helpful guy. I'll have to track down my paperwork and his unique name. This location provides services such as Internet, Television and Security Systems, Security Monitoring and Repairs. Since April & October 2021 visits then My current March 21, 2025.. I can post My 5 Star Experience Review! BTW: My fast internet speed, three cable televisions plus My cell phone coverage work great. Thank you Xfinity for these contract plans for a low rate under $200.00 Sincerely, Karen - SpecialK Macomb Customer since 1995 read more

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Service here is just incredibly slow. Most people are just returning equipment (what is this, 2003?). Guess that's what to expect from an old-fashioned cable company. read more

Negative 10 stars - rude employees- since February- promised 1 price -- 3 months later never happened. They refused to give price in writing- ridiculous! read more

Please help me It has been since May 18 2025 Xfinity promised to bury the line within 5 to 7 days, miss dig marked and flagged my property and my neighbors property weeks ago. I have called Xfinity customer service 3 times. I am worried the neighbors dogs may chew the line or get strangled. I have called my attorney.I was told to keep precise records of dates and phone calls in case we have any issues with children or dogs be harmed by the cable laying across 2 properties. When will you bury the line ? Please give me a date. Silver creek Lane Macomb Mi read more

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We had a very good experience at the Hall Road location. Aaron, who assisted us, was great - was very knowledgeable, good personality and went beyond what we could have expected. I highly recommend Aaron for any type of help you need. read more

Just try to get out of any service with them. You have to jump through hoops. They hold you hostage!

Everything. Now that they stream, they have found new ways to rip me off and constantly having to change passwords. Value? That's a BIG joke! read more

They like to upsell you, got me to sign up for xfinity mobile which is a total ripoff. Overpriced phone and a bunch of fees, only 1GB of data per month. Such a joke, cancelling now. read more

Our service young man was Brandon. He was so helpful and professional. Yes we waited 25 minutes but we didn't have spot. We ended up buying new phones because he treated us so nice and didn't push. Thank you Brandon read more

Absolutely the worst company service I have ever encountered. Don't talk down to me because I am a senior citizen. I know what I want, and guess what, I got it. I will never do business with Xfinity again. read more

Everything, like a better company for my television that I'm paying WAY TOO MUCH for because it's the only provider in the area. I think I would get better service in the woods without electricity. Not to mention them cancelling ALL the sports I wanted to watch on basic cable this past summer. Trash. Recommend -2/10 read more

Watch out! They will cheat you here! I was lied to over the phone to "try out" Xfinity Mobile as a package add- on to my current Cable/Internet. I came to the store to return my "free" phone that was shipped to me after I saw my first bill when it was supposed to be free. Taylor, a fat, angry ghetto clerk with a nose and tongue piercing at the store on Hall road had an attitude and was very rude and said "You signed the deal, that's between you and them...I wasn't on your call when you signed up. There's nothing I can do to help you, have a nice day". Apparently after just 14 days, you are STUCK with any deal they sold you.... no refunds or returns! All sales are final, even if you were lied to over the phone by a customer service agent and are unhappy! They tricked me and I found out too late to get my money back and now they are screwing me with full price of a crappy phone that I don't even want! I'm filing a BBB complaint and disputing the charges with my credit card.... Stay away from them at all costs!!! read more

They are rude and young they need better staff the girl with the red hair attitude was terrible all she talked about is going home instead of helping. read more

When I think of Xfinity, whether it is to visit this location or any other and/or to call the company; the feeling that I develop is comparable to an anxiety attack! I recently visited the Hall Rd. location to pay-off my current phone to take advantage of an eligible upgrade option but to keep the phone in use with another line as a swap that I have with my account. I was told after paying 1 of the 2 of my phones off with no billing delinquencies that I could not upgrade to a iPhone 14 model while having 2 iPhone 13 models currently listed on my account unless I wanted to have another credit check performed. Being that I have worked for Xfinity for nearly 13 years and have had residential accounts with a mobile service account kept in good standing prior to and after ending my employment, that I would come to be so, so dissatisfied with Xfinity that I would be glad to give my business to another internet/mobile service provider even if their customer service was found to be rude and unhelpful!! read more

Abysmal customer service. Representative talks down to you and belittles you. I was half expecting cameras to come around the corner and tell me I was being Punked! Do not under any circumstances go to this location. You have been warned. read more

absolutely horrible! they are absolutely under staff so because of that they dont greet people they just let us sit and wait for them to. greet us do not go here read more