Very patient and knowledgeable staff. I had a tremendously frustrating technical issue and they…read morewere so professional and kind.

Terrible customer service. Complete lack of empathy. My internet connection, which I depend on for…read morework and for which I pay $90 monthly, wasn't working. So I took the modem to the Orleans location where the manager told me I would be "lucky" to have the technician come to fix the problem the next day, as if they were doing me a favor. When I asked about the delay she said, "Do you know any technicians who want to come work for us?" A bizarre and flippant response.

I want to say that we had a wonderful experience with Malissa at the Hyannis mall store. She had…read moresuch a warm knowledgable customer service attitude. What a breath of fresh air in dealing with this young lady. We are older now and her patients remarkable. Please add this to her employee folder for her future reviews. Thank you so much Malissa!

Comcast in general is just THE WORST!! Go to BEST BUY or AMAZON, buy whatever equipment you need…read moreoutright (router, security system, phone, etc) upfront initially it'll cost you more but the amount you'll save in the long term is so much better. COMCAST IS A THIEVE!

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and…read morethey miss charged me. I'd rather go without service then use them. customer service is not in their vocabulary.

Two different reps on the phone gave me a pice of about $35/mo for the Choice Xtra Package. When…read morethe bill came it became $60. Their explanation was that I didn't "qualify for the rebate." They also charged me for equipment that they never told me about and didn't need. Some of these charges were credited but some were not. These people will not honor their promises. Absolutely do not give Directv your business unless you have, in writing, what the charges are going to be. If I know how much Directv really costs I would've stayed with my cable company since, if I had signed a contract with cable, it would actually have been cheaper. My opinion of Directv customer service is an absolute "thumbs down" and not worth the money.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

Ok people, I know this is going to sound weird, but this Comcast Service Center has to be the best…read moreService Center I have ever been to. In the past few months I have had to stop in at this location to either pick up or swap out equipment. Usually I have left Comcast facilities feeling frustrated and rageful, but the staff here is incredibly polite, helpful and willing to go the extra mile. The last three times I have left this store I have felt supported. i just wish that the representatives over the phone were as professional and kind as the staff at this location!

I have been a loyal (and patient) RCN customer for 13+ years for cable and internet. My bill is…read morewell over $200/month for basic cable and 300mbs internet which is completely ridiculous. I have until now overlooked the increasing random fees and surcharges and their suggestions to call back repeatedly to try to negotiate a better price. What I cannot overlook is the horrible internet speeds we get. I call and complain to an Rcn representative almost on a daily basis. Every time I call and I run a speed test all of the sudden I'm getting crazy high speed internet. Then a few hours later I'm lucky if I get 5mbps connection. Attached are some examples. I have much more documentation of this phenomenon where one wonders if they're running a "rob Peter to pay Paul" scheme and don't actually have infrastructure to support all their customers. I am so frustrated and unless performance magically improves I will be actively looking to switch to another provider. If anyone has suggestions please message me.

stay away from these THIEVES the reception was terrible I cancelled within a the month of getting…read moreservice I cancelled ,now I get a $215 bill my advice stay away from this company

I am now writing this terrible review because I have been waiting on hold for customer service for…read morethe last 42 minutes. Although, they answer immediately if you want to buy something, after you buy it, it is impossible to get someone on the phone. I have been a loyal Comcast customer for years and years, but just moved and decided to try out Verizon Fios for a change. I spent an hour setting up my in house wiring earlier today to make it as easy as possible for the VZ Fios tech to complete the installation today. All my fiancé did was let him in the door, tell him which tv's to set up and let him hook it up. She called me and told me that the tech said he can't hook up one part bc the HDMI cable is crushed and that I need to get a new HDMI cable. I told her that is impossible. I just carefully set everything up. The HDMI cable she is talking about is 25 feet long, a high-end style, which I personally, and carefully, wired myself from our home office into the living room to be closer to the router. I checked it several times and it took me a while to complete. I just got home to check the work. It was NOT crushed. The end connector piece is now broken off of the HDMI cable and is stuck in the back of the TV. It looks like the tech (my fiancé did not touch a single thing), roped the tv away from the wall, without unplugging anything, tore the HDMI apart from itself and got it stuck in the TV HDMI port in the back. Now, my $1000 70" TV is damaged, my expensive HDMI cable is broken, then time I spent wiring everything was wasted, and VZ Fios Just charged me $90 for the visit. Plus, to top it off, I cannot get a hold of anyone at VZ to tell them what happened. All I can say is, I have had less than a day's dose of VZ Fios and I am somewhere between canceling and suing for a new TV. Stay with Comcast. This is not worth the headache.

They rope you in and then you can't reach anyone for customer service or you keep getting directed…read moreto someone else. Always on hold forever. We switched to Comcast! We asked 2ce to have our landline redirect calls which they offered and it's never happened. Expensive and not worth the aggravation. Trust me!

I azgree with all of the negative reviews. After recieving a extordinarly high invoice I sent a…read moreletter in regards to the CCA invoice after numerous unanswered phone calls. It has now been over five months with no response to my letter and numerous additional phone calls. I would not recommend them to anyone looking for a reliable alarm company.

Not good service. Switched to competitor. Just generally rude and not able to explain their charges…read moreand equipment. Seem disinterested so I moved on.