Save yourself and go to a different location, or maybe save yourself the trouble and opt for an…read morealternative phone company. This was not my first time with a less than average experience at this location- feel all they care about is commission and making a pretty buck. As soon as Vaughn found out he wasn't going to be selling anything and we were trading in a phone (we imitated a process for upgrade at a location closer to us but were told we needed to go to a corporate location to trade it in), his demeanor was less than welcoming, he was muttering so we could barely hear what he was saying, and he was just haphazardly throwing things around. There was an admin issue and he said he couldn't help us- I asked very kindly, since it was an error on T-Mobile's part could he fix it and then help us so we could complete the transaction. He said there was nothing he can do, and made me call customer service. Customer service said that they could fit it in store so we could finish it, but Vaughn refused so I asked for the manager. After a bit of waiting, Brandy (the manager) came out with no intention to help- just straight off the bat- "this ain't our fault so you should go back to the other location" despite the simple fix that customer service recommended them and then threatened us with a restocking fee of some sort-for what, I have no idea. No wonder Vaughn behaved the way he did, his boss isn't any better. If you do decide to go into this location, good luck! Hope you don't have the same experience as me.

Very disappointed by customer service at the Springfield Town Center store. I Just visited to…read morepurchase an iPhone 15 and add a new line to my account. The associate was not welcoming and almost dismissive. He told me the device wasn't available at his store even though a T-Mobile call agent directed me to go there. He then asked a colleague if customer service had called him and the colleague said no. The associate seemed to want me to just go away and didn't offer to help in any way, like by finding the device at another store. Stay away from this store if you expect good customer service.

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

CON ARTIST SCAMMERS…read moreTook to get a little cracked fix and they broke my camera, refused to fix it after "gaurenteeing" their work and wanted more money for a problem they caused. BEWARE, BEWARE, BEWARE.

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Poor Customer Service and over the phone. Providing them a Valid ID and last 4 Social # doesn't…read moreallow to give access to the account to the Account holder. Don't join them as a Service poor customer service from overseas rep and Store reps as well.

The AT&T stores at Beacon Hill and Springfield Commons were not at all helpful. The former told me…read morethey discontinued selling pre-paid cellphones and was instructed to go elsewhere. Purchased one at a non-AT&T store. I was then instructed to go to an AT&T store for set up. Went to the Springfield Commons AT&T only to be sent to the Geek Squad for records transfer. I asked at the Springfield Commons Store if they sold pre-paid phones and they said they did. I don't know whether they didn't/or couldn't transfer my phone contents because I purchased it elsewhere or they just didn't know how. Strongly suggest that all employees be fully trained prior to serving the public.

They did such a great job. Took less than an hour to fix my broken screen and replace the LED. The…read morescreen repaid was $95 and the LED was $10 plus tax. Super friendly. Definitely recommend them and if I break my phone again, will be coming back. Walk in, no appointment needed, open late.

I was told genuine Apple parts would be used for my phone repair, but Apple later confirmed the…read moreparts are not genuine. After the repair, my phone developed new issues: the mouthpiece does not work properly (people can't hear me on calls), and there is a lot of noise from the speaker. When I requested a refund, it was refused. Please be careful and confirm what parts are being used before agreeing to repairs.

You definitely want to upgrade your phone at the store and not online . Ask for CJ because he's…read moreextremely helpful and he went the extra mile to make sure I got the very best price even though it took some arm twisting with his office. I was there with my 2 1/2 year-old granddaughter, and he was super patient and took excellent care of helping me upgrade my lines.

Out of all the Verizon stores in the area, this one is easily the best. I didn't catch the name of…read morethe gentleman who helped us, but he was fantastic--incredibly experienced and genuinely caring. Most importantly, we were in and out in under 20 minutes, which has to be a new record!

I've been trying to get contact with the store it goes straight to voice mail drop my device may 28…read moreI was told that it's gonna be fix in 3 days it's already 5 days I have not heard anything from the company. I leave far away I cannot just swing by just to check on my device. Not recommending this store to anybody!

I should have been suspicious and listened when Yervis (sp?) the 20 y/o owner told me the batteries…read moreweren't any good. When he replaced my iPhone SE battery, it was dead. He charged it for over 30 mins, it barely charged. I charged it when I got home until it reached 100%, but even with the Lower Power Mode, the battery died down to 8% within 6 hours, far worse than what my original battery held. Yervis was very secretive about where he kept the battery, but I suspect he took my legitimate Apple battery out of my iPhone and replaced it with an old, dead battery from another iPhone kept out of sight. I have tried to reach the "store" with no success. I left a message and if I don't hear back by COB (Close of Business - today) I will be contacting my bank regarding a fraud claim. When my phone rang and I picked it up, and kept saying "hello", the person hung up on me. The young "entrepreneur" told me how he was making so much money he was going to open another "store".... I can't help but wonder how he's gotten so "rich" from a mall kiosk????

Worst customer service ever! Emily and another sale rep (male) stood outside the store, we tried to…read morewalk into the store to purchase 3 iPhones 15s, they told us we couldn't come in the store to look at the phones and recommended we go to Target to get the phones. I was warned by another At&T location that this store customer service was poor, should've taken their advice. If I could give a zero I definitely would, both of the reps laugh in my family members face after I asked why we weren't allowed to enter the store. My mother felt as if we were racially profiled when the reps spoke about customers stealing. Honestly I'm still in disbelief that they told us to go to Target. One word for this store Ghetto. I highly recommend AT&T higher cooperation take a look into the immaturity of their employees.

Don't jump all at once! These employees are not helpful at all! We went in to return AirPods we…read morebought only a week before that weren't even opened and charged $25 for a restocking fee when clearly on AT&T website states as long as Apple products are not opened can be return without a restocking fee. Mind you again it was under a week we had them. We paid still and called AT&T like they mentioned we do. AT&T customer services also stated we shouldn't have been charged and put notes on our ACCOUNT that it was the policy. When we called them back to let them know Ronald refused to even check our account to read the notes AT&T put in 5 mins before calling them. Ronald kept it short and said that he couldn't help because he wasn't the manger and when we asked for one they apparently didn't have one on that day. Also the phone number on the receipt is not their store number. It's a number that redirects you to some random sales line for AT&T. Buyers beware. Go to an actual corporate location!!!!

Been twice so far and had very pleasant experiences both times. Mario who was behind the customer…read moreservice desk was extremely helpful and amazing to chat with. He was able to assist me and did everything with a smile. All of the employees from what I could tell are friendly and helpful. The employee at the front directed me to where I needed to go. I also work in a customer facing job and I really appreciate when employees go the extra mile. Shoutout to Mario! I also felt bad for the gentleman near the front. An older lady seemed to be talking nonsense and he stayed there listening to it all. This location is much more convenient than the nearest Apple location and purchased extended care plan. People might complain about parking here, but if you think this is worse than Clarendon's Apple Store???? Pfft.

I wish the employees would kick out people that cause fights or try to ghost chair their spot in…read moreline. It's frustrating when you wanna wait in line for a new product release, but there are 15 chairs in front of you that stay empty until right before the store opens.