Sent wrong technicians to install washer/dryer. Left a gas leak and a wobbly unit. No one called back after 6 attempts to remedy the situation. No local number listed, only to corporate headquarters. read more

Be careful with this company: they send out an email saying if you have MORE than one flight of stairs, to get in touch. It turns out that if you even a SINGLE flight of stairs, they will NOT move a Tread+ up those stairs, even if you offer to help them yourself. And then, they treat it like it's your fault for not letting them know there was a single (and short, BTW) flight of stairs. I've been on the phone for HOURS over two days just to have them come back. They say they need three people to move that machine, which I understand, but then it's their responsibility to provide enough workers to do this, or tell the customer that if they have one flight of stairs, they need to notify them. VERY unhappy with this company, since my machine is still not set up, with no assurance of a window for when they will address this problem. I would avoid this company at all costs if you have a choice. read more

RXO - Shipping Centers Near Me - Cheektowaga, New York

Excellent delivery gentlemen. Only took a few minutes, perfect delivery and pickup! Could not have been an easier experience and I appreciate their help this time and the one last fall. read more

the two delivery guys were very prompt, very professional and friendly ! i would recommend this company

Delivery crew on-time courteous and expeditious. They paid attention to details and explained how to start enjoying our purchase.

Leo and Carlos were polite and professional. They delivered our dryer down six basement steps without any bumps or scraps and placed it on a pedestal for us ready to install. They made a good team and would be very welcome to deliver our next appliance -- but hopefully not any time soon! Thanks guys! read more

Absolutely amazing!!! My IKEA order arrived on time and complete. The two gentlemen were kind and courteous--- ikea ships everything loose!!! And these two men stacked everything neatly and together, and counted everything with me so I was sure ALL 44 items were there. On such a hot day and to deliver such service with a smile. Great job!!! I can't say enough about how great an experience this was. Thank you!! read more

REO has made a couple of deliveries to our home over the past few weeks and each time the drivers were incredibly helpful and courteous.

on time proffessional and polite. Thank you quick install on time delivery. Well done 5 stars

Very professional and courteous. There were a few problems with the fit but they persevered and got the job done by going above and beyond. I am very grateful. read more

RXO delivered and installed my new LG refrigerator and removed my old refrigerator. The crew was professional and extremely friendly. They worked quickly and paid extra attention to detail. I couldn't be happier! read more

Ordered a bike and scheduled a delivery date. They texted me that it was cancelled the night before. I had to reschedule out another week. They never called me a half hour before arriving as promised, so I was not prepared with my dogs or children to have them in my house. White glove delivery was part of my order. They wanted to leave it in the garage, but I asked them to bring it to the room it would be in. They did not assemble anything and they did not take away boxes. Nothing on the delivery checklist was completed as promised. Absolutely pathetic. read more

RXO - Shipping Centers Near Me - Cheektowaga, New York

The young men that delivered our refrigerator today were wonderful. They did a job. They took away our old refrigerator and put the new refrigerator in where we wanted it after unpacking it. They were so nice and very easy to work with. read more

Delivery was fast and professional. Super happy. I have a large staircase up front so I was happy to have it delivered up

We had or ne LG refrigerator delivered today and the delivery guys were great. Could have asked for more. I read post stating the delivery guy would not go up stairs, we have a short flight and a long flight and there was no problem. read more

I would like to give zero stars. My delivery status now says complete, but my appliances are still non functional and are blocking off my whole laundry room. first the delivery window was 11-3. They arrived at 9pm after I had called customer service several times to get an update. I was receiving no feedback at all. The foreign call center said they had no way to contact the local branch other than email. There also is no way to contact the local branch on their website or elsewhere that I could find. After they finally arrived, the workers were exhausted from having begun at 6am and having problems getting stuck in snow more than once during the day. They also were stuck on my road, leaving the truck blocking the road for the entire time they were there. They didn't know what all services they were to provide and we had to remind them they needed to haul away my old ones. They were struggling getting my appliance through doorways, having to be told to turn it 90degrees as it fit fine the other way. Other simple guidance was also required all through the process. I attribute some of this to the fact they must have been extremely exhausted, however, they were also saying things like "that's just the leveling feet, we don't have to install those" and left the shipping screws in the washer, clearly marked to remove before operation, saying it was fine. They claimed to have done a test run of the washer, but the screws were still in. They scuffed my floors, having brought nothing to protect floors. Most egregiously, they apparently failed to check they had all the correct parts to mount the dryer on its pedestal, saying they'd have to send someone back to finish "sometime". Meanwhile I am without laundry capability altogether. they had my appliances 10 days before delivering, so I am not confident this will be handled promptly. I have a special needs child that generates at least a load of laundry every day. I cannot be without laundry capacity any longer. No one at the company local is even reachable. They left the dryer in the middle of the small laundry room, so we can't even get in and out, let alone do any washing. I took pictures of this. I am livid and still waiting for resolution. read more

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I was informed by LG Electronics team that this was supposed to be a delivery and installation. The RXO delivery service informed me they don't install wall ovens. Apparently there is some confusion here as I contacted LG and they stated the delivery service was supposed to install the oven. I am now awaiting confirmation from RXO on installation. I took time off from work to o accept this delivery and installation. Now I have to do it again. This is not good customer service in my honest opinion. Please respond so I can resolve this issue. Thanks, Don Strozyk read more

Great Communication. Timely delivery Super nice guys helped set up matress and took the old one away Total experience was wonderful read more

The guys were great. They were courteous and took the time to set the tv up correctly.

Had a delivery scheduled for 9/16/24 between 9am-11am for a Samsung fridge. I got a text from RXO stating any updates would be texted to me and they sent a link for tracking the location of the truck. I checked the link at 11am and it said my fridge was returning to warehouse due to issue with truck. I understand things happen but I received no updates through text saying it would not be delivered. I called to see when the rescheduled delivery would be and was told it needs to be scanned before they can tell me. I've been waiting for 6 hours and still no updates about where my fridge is or when rescheduled delivery will be. I have to take time off work for this delivery and want to be prepared but have gotten no info.... read more

The team was friendly, professional and speedy. Excellent job!! I would definitely recommend them. The entire delivery and installation were complete in about 30 minutes, and they showed up exactly on time. read more

I got a delivery from IKEA. The gentleman who delivered my order was kind and efficient. Everything went great!

Excellent team - both times, super professional movers who knew their stuff! Highly recommend !

Great guys, friendly, efficient, and great communication! Items were carefully handled and placed where I asked.

Arrived early, but didn't call me a half an hour before a time installed the whole thing in less than 45 minutes so far so good

super amazing service! they gave me op for delivery date. I was able to schedule it a few weeks out as I was busy. I got a 4 hour window with a tracking option so I knew when they were close. They were super efficient. it would have taken me months to assemble it and they did it really well and really fast! Totally worth it. read more

My Samsung delivery was due the 4th and I had everything set up and moved for a TV. Delivery was set for 2-6 PM. At 5:30 they changed it to delivery cancelled. I called and they said the truck had an emergency. This is the second TV I have purchased for Samsung and the second time this company was chosen to deliver it. The first time they driver never showed up until 7:30 PM as he had to assist with another truck that had broken down. Waiting to see how much longer I have to wait its been 2 weeks already. Don't understand why Samsungs does not dump this delivery company. read more

Delivery persons were extremely helpful and polite. We weren't expecting them to carry the very heavy packages in to our home and were pleasantly surprised when they did. read more

These folks deliver, take care, are pleasant and courteous, and they have a great service which allows you to track accurately. They show up on time. Go Bills. read more

Delivered my IKEA Order. They were fast and very good. The weather was not great, so they put it in the house for me.

installers were incredibly professional. helped out with an issue. we're quick and knowledgeable.

Did you fire anyone? If people working on for me were that inept they would be looking for new jobs

I ordered and received an IKEA delivery. The gentleman delivering the order were polite, quick and efficient. I live on a single lane street next to Lake Ontario, which is curved, sloped and difficult to navigate. These guys were great drivers and got the job done no problem. read more

I just had my dryer delivered, and I cannot believe how petty this company is! I have one of those risers with a drawer that my old dryer sat on, and seeing as the new dryer is just a newer version of my old dryer, I asked them if they could just put the new dryer on top of it which fits perfectly, and they said they can't because they're not allowed to unless I had just bought the new riser from them. It's not like it was any extra work, they were already walking with the dryer downstairs at the exact height of the riser. All they had to do is go back a couple steps and set it right on top, literally no extra work whatsoever. I even told them that I would hook everything up myself. I have no problem with hooking everything up, I just still can't believe how unbelievably petty they were not to be able to put the new dryer on top of that riser which is made for that exact type of dryer perfectly! read more

Just had my IKEA dresser delivered! I've been waiting for this thing to be available for delivery for FOREVER so when I saw it was available i was to the moon. The guys who brought it were super efficient, kind, and strong! (3 flights of stairs on a warm day ain't easy). They were understanding of my cats possibly opening up the door and patient with me waiting to open the door to prevent the Houdinis from escaping. 10/10 service :) read more

Just delivered my peloton. Both men were very nice, friendly with great personalities. They were super fast and courteous. Excellent job!! read more

RXO - Shipping Centers Near Me - Cheektowaga, New York

Best delivery service I have ever experienced!!! Jonathan and Domingo were professional, courteous, and provided a white glove delivery experience. Set up washer and dryer, installed plumbing, vented, leveled, turned each one on, made sure they worked, made sure washing machine drained. I am so impressed!!! read more

RXO - Shipping Centers Near Me - Cheektowaga, New York

Delivery date was vague. When I called to ask for detailed delivery date they couldn't confirm where my package was or when it would be delivered. I was promised multiple call backs but didn't receive them. Very frustrating and poor attitude displayed by those at RXO with whom I spoke. read more

My schedule delivery for a stove was Monday 30th of September it never showed never got a phone call never got a text only because I called to find out where it was that I find out that the driver took the unit back to the warehouse then it had to be rescanned and another appointment made The warehouse is 9 minutes for my house so I figured I would get it the next day no such thing now we have to wait till Saturday to have it delivered hopefully delivered. I see others have had a problem like this also maybe they're just giving them too much to do in one day. read more

I received my products in good condition and in a timely manner. I received updates about my delivery. The delivery service was a good value and saved me a lot of time and effort. The delivery associates were very nice and strong and helpful. Everything was delivered where I needed it. read more