The delivery service was very straightforward. Updates were provided in a timely manner including the day of delivery with periodic updates to the last hour. The delivery men were extremely cautious with the appliance and installed it quickly and correctly. I would recommend RXO delivery. read more

Delivery men were awesome very professional, on time and polite I would highly recommend this service.

Five-star experience all around Our new Serta mattress arrived this afternoon, and WOW--what an easy, breezy experience! The delivery team was amazing--quick, efficient, and super professional. They brought in the new mattress in no time and whisked the old one away like it was nothing. Honestly, I've never had such a smooth, stress-free delivery. From start to finish, it was perfection! Thank you RXO for the outstanding service read more

Awful service all around. The delivery people said they came but they never did. Customer service is horrible, couldn't get a hold of the drivers, or so they say, so now I have to wait till it's gets to the warehouse ans reschedule ans hope that it actually gets delivered. I took off from work just for this delivery for them to never come and for the office people to keep me on hold, hang up or tell me there is nothing they can do. read more

I'm satisfite with everything. The delivery man was polite, helpful and friendly. I got a call 5 minutes before his arrival so I had time to prepare my place for storing my order. read more

The gentleman were quick and professional considering that it was 99 degrees outside and they were working in the sun. Very happy with our new furniture. read more

I would strongly caution anyone against using RXO as a shipping company. This is now the SECOND time RXO has "lost" my shipment. I ordered a swing set through Amazon over six weeks ago. The original delivery date was May 14. After countless delays and excuses, a replacement was shipped and was supposed to arrive on June 4. Yet here I am, still without my order. What makes this even more frustrating is that the tracking information clearly shows the shipment arrived in Edison, NJ. However, every time I contact RXO, I'm told they don't have it and that it hasn't arrived. How can a package show up in your tracking system but somehow not exist in your warehouse? Customer service has been completely ineffective. Every call follows the same script: they take down your phone number, promise a callback, and claim they will perform a "dock search." Weeks later, no callback, no dock search, no answers, and no accountability. I've spent two weeks being told the same thing over and over with absolutely no resolution. At this point, the lack of communication, poor customer service, and inability to locate shipments is unacceptable. A company entrusted with large deliveries should have basic systems in place to track and locate customer orders. Amazon should seriously reconsider using RXO as a delivery partner. Customers should not have to wait months for items, especially when the tracking information appears to contradict what RXO representatives are telling them. If you have a choice, stay far away from RXO. This has been one of the most frustrating shipping experiences I've ever encountered. Frustrated grandma without a first birthday gift ! read more

Responsive, will call in case of delays. Everyone is extra-courteous and helpful. It's a very difficult job, but they handle all of it graciously. read more

I would definitly recommend this service. The delivery and set up went very smoothly. They were on time and efficient.

ZERO STARS IF I COULD! I have a full kitchen appliances delivery scheduled last week. I was suppose to have a LICENSED INSTALLER come and install my new stove, microwave, fridge, and dishwasher from samsung. The window of deliver was 10am- 2pm. They arrived exactly at 2pm. The installer couldnt install ANY appliance and didnt care to. My service also has haul away old appliances that i paid extra to samsung. The installer told me the issues needed to be resolved and told me to reschedule. I was confused with the issues as i had a recent kitchen remodel 2 years ago. He was frustrated, left my house and proceeded to YELL in-front of my house to his partner. He was sooooo unprofessional. Perhaps i should post the video of him throwing a tantrum in front of my house. He then hauled away my New appliances and told me to deal with a 908 number for reschedule. I SPENT THE REST OF THE DAY on the phone with RXO customer service and samsung. The delivery driver marked my delivery as DELIVERED. RXO seems to outsource their calls to another country. Their representatives were dismissive and a few of them kept hanging up the phone on me. NO ONE wanted to resolve my redelivery. One representative literally said too bad . Another one told me that i'm lying and my appliances are at my house. These phone calls are allegedly recorded. Is this the quality and control that RXO holds on to their reps? I was told that my delivery will be scheduled for the 19th. Again, I have no email reconfirming my delivery. I called again today . This time they say that it's just installation. WHERE THE HELL ARE MY APPLIANCES? I called again and was put on hold for another hour just to be hung up on . I've never dealt with the company with this much lack of care for customer service. I'm gonna have to report them to the BBB and sue RXO for holding my appliances and none of their employees wanna work to resolve my issues. DO NOT PURCHASE FROM SAMSUNG DIRECTLY. Go to best buy or home depot. Any other company who does not use RXO! Also, the guy took down my microwave and never even put it back up, so I can't even use my microwave for the past week. This seems to be a trending theme for the Edison, NJ location. Check their google reviews. Samsung, pick a new deliver courier. RXO is not it Their reps keep hanging up the phone. THEY ARE THE WORST COMPANY. read more

Rxo - Left my microwave on the floor and cant use - Shipping Centers Near Me - Edison, New Jersey

Rxo kept me up-to-date from the day. I placed my order until the white glove team of Eric and.Noe arrived on Monday morning at 9 AM. They assembled my Adirondack chairs quickly, and place them exactly where I wanted them. They were pleasant, smiled, and were otherwise professional. Everything was an excellent experience. I would highly recommend them. read more

Rxo - These chairs arrived today, assembled today, and placed around our fire pit. - Shipping Centers Near Me - Edison, New Jersey

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The delivery team was courteous, professional, and efficient. They assembled and cleared away all.

Update to my review. People finally showed up and made a damn excuse claiming they could not get it into the house as my husband knew they would they looked lazy as hell anyway. Now my husband trying to push this couch inside by himself. WHAT A DISGRACE OF EMPLOYEES!!! If i could give this place 0 stars i would! This place is a joke, they make you take off a full days of work to give you the run around of a 12 hour delivery window. Call mid afternoon to say driver is running behind but still no accurate timeline. On the phone with customer service now claiming driver still has 2 more stops then my delivery and wont be here until 8:30 or so which is well past the delivery window of 8-8 this is unacceptable. I will be contacting amazon and the BBB cause this is crazy to make people wait around all day with no end in site. read more

very curtious and good communication throughout the day of delivery. delivered with care and efficiently. very happy with the service.

I didn't want the large boxes and I didn't want to put anything together. The chairs and the furniture people got here in one truck. They put the chairs together and put them in place. No debris, no cardboard to cut up! read more

Great communication, Ontime, Polite and Efecient, Received text messages and emails once the order was placed. Received a phone call 30 minutes prior to delivery. read more

I put in the wrong address and the team willingly moved it over to my building next door!!! Amazing. Very kind!!!

The delivery team was courteous, careful, professional, fast and on time. Highly recommend.

HORRIBLE SERVICE!!! I purchased a Samsung Microwave and Range with 2 haul aways. Both items were delivered perfectly and when it came to remove the 2 items I requested, the delivery men chose to remove one item and not the other arguing with me that the second item requested to haul away was not on my order and to call the company as he had other deliveries to handle and didn't have time. After spending 3 days to have this corrected with both SAMSUNG and RXO (mostly automated services), instead of them apologizing and refunding my money, they had me as the middleman calling both parties separately to resolve the issue that they promised would be an easy fix. It was all a waste of time and they could not resolve the issue and did not even offer to refund my money. I had to request the refund. I will never use this service again. Stick to making purchasing with Home Depot or Best Buy that are way more reliable and provide real customer service. read more

A terrible experience trying to get my Frigidaire dishwasher delivered and installed by this team. I am going to cancel my order, and let Frigidaire/Electrolux know that RXO is by far weakest link in their sales and customer satisfaction metric. HORRIBLE, would give zero stars if possible -- AVOID AT ALL COSTS. read more

Follow up on previous review (cannot edit that one). Frigidaire gas stove delivered but not installed. Pretended gas valve does not switch off. Super/building maintenance team finished their job - did the install the next day and took away the old stove. No issue with the gas valve. Super mentioned this is very common - delivery and avoiding responsibility for gas stove installs. Frigidaire refunded the cost of the install and haulaway of the old stove. read more

The delivery person was very helpful and sweet, asked where to place it and didn't seem in a rush. It was a seamless experience.

courteous and professional, they brought our shipment directly to our in our apartment building--above and beyond.

This company handled the white glove delivery and assembly of my Polywood deck furniture with promptness, courtesy and professionalism read more

Rxo - This company handled the white glove delivery assembly of my Polywood deck furniture courteously and with professionalism. - Shipping Centers Near Me - Edison, New Jersey

RXO delivered my new mattress. The drivers called 30 minutes prior to arrival as promised. The arrived on time, worked quick and efficiently and were genuinely nice and friendly. Extremely happy with the service. Thank you RXO read more

delivery men were helpful and courteous with my patio furniture set . Thank you !!!!!

Excellent service and communication from start to finish. Received text messages and emails once the order was placed. Received a phone call 10 minutes prior to delivery. Professionals in habdling the TV. Thank you read more

Quick and easy mattress replacement. Delivery team was on time, efficient and polite.

Got a fridge delivered today. The two young men were courteous and efficient. Good delivery experience overall.

I asked for delayed delivery and they accommodated it perfectly. They kept me abreast of the status so I never had to worry about timely receipt of my bed. The delivery people were very easy to deal with and handled the construction easily and removed all the packing materials. It was a neat and efficient process. I highly recommend this service. read more

I received IKEA delivery through RXO. Everything in-time. Good communication! Thank you RXO! read more

If zero stars were an option, that's what RXO would earn. Missed multiple delivery windows, no communication, I spent the entire afternoon on hold with customer service, who told me over and over our product was out for delivery and would be there soon. It never arrived. We rescheduled. It didn't arrive again. Insane waste of time. Beware of purchasing anything from a company that uses this sh#t show of a company for final mile delivery. read more

I ordered a Samsung 55-inch QLED TV through the Samsung website and was able to select my preferred delivery date. They followed up via email and text with the delivery time window and called 30 minutes before arrival to confirm I was expecting them. The delivery service was reliable, on-time, fast, kind, and professional. 100% satisfied! read more

I made the mistake of ordering a refrigerator through Samsung instead of just dealing with Best Buy or Home Depot. Terrible mistake. They use RXO for the delivery. It was supposed to come Friday during a 11:30-3:30p window. Took off work, cleared out the fridge bc I saw it was on the way on the tracking link. Around 3p, I went on the tracking and said attempted delivery 12:15p. I was home! I checked our Ring app...scrolled through history from 11am til 1p...nothing. Called RXO, they claimed delivery was attempted and it was enroute back to warehouse. They'd contact me later that day or Sat to schedule new delivery. Also said the drivers always take a photo of the front door when someone isn't home after they wait 15 minutes. When I asked to see it, they said the driver never uploaded it for some reason but they'll look into it and send it to me by email in a few minutes. That was 3 days ago! Since then we've wasted hours on the phone w RXO and Samsung support in the Philippines...they all promise as soon as the fridge is scanned back into the warehouse bc it's still on its way back from Manalapan to Edison (a 40 minute drive that is apparently taking 3+ days, they will reach out to set up a new delivery attempt. We've received a lot of "we understand you're frustrated" so far but they're still implying that we missed the delivery when it's clear that they either never showed up or had the wrong address. My advice, order directly from a big box store that has in-house delivery drivers and avoid companies that use a last-mile delivery service like this! Update: 5 days now. I was told the refrigerator was still on the truck at the shop because apparently the truck "broke down". Must've happened on way back from them never showing up to my house. Customer service said they would step in and facilitate the issue. It should arrive at their facility today and come tomorrow. But they still have not contacted me until I reached out twice and finally they said they're working on it. From phone, text, email...the general solution they have is to say "sorry, we've contacted the facility and they'll contact you to arrange delivery". read more

Delivery was on time. Excellent service received a phone call 15 minutes before delivery. Simone M.

Courteous and kind in delivering my items. All packages were delivered with care. Communication was straightforward. Thank you!

Great service. On time and very good delivery all around. They call 1/"2 hour before delivery and do everything quickly and efficiently.

Purchased a home delivery and set option when I ordered a mattress from Casper. This company did a great job in communicating with me about the delivery. Their guys showed up on time, unpacked the mattress and set it up. All with a very polite friendly attitude. I would not hesitate to use them again if need arose. read more

This company delivers for ikea, which is the only reason I've used them over the last two years. When I place an ikea order, I'm asked if there are any additional delivery instructions. Every time I put in the gate code because I live in a private gated community that requires a code. And every single time--I've lost track of how many orders I've made--the company fails to give the code to the drivers. This is the first issue--a failure of management and coordination. So the drivers get stressed and try to reach out. But you can't call the drivers back directly, you're rerouted through a call center. The call center reps will leave you on hold for so long that you hang up in confusion (10, 15, 20 min...) OR they hang up on you. Each time, they fail to provide an answer. Yesterday when I'd missed two calls from the drivers, the rep told me that 1) she didn't know why they'd called, 2) that she would not help me to connect with them to find out why, and 3) it didn't matter. Then she hung up on me. Rock bottom customer service is the second issue. The drivers are very clearly stressed about ensuring delivery. The fact that there isn't great cell service in my area surely worsens this. I've been yelled at by them, in one case they left my items on the side of the road because they couldn't find my house and I couldn't find them. I reached out to ikea and told them I'm done. It's not worth it anymore! Be apprised. read more

I'm very disappointed. Service is very bad. I don't recommend this company for anyone no installation done!!!!!