Kathy N.

4 stars for the customer service. My girl Rugama was so nice. I had a 5 hour layover and decided to get my nails done to kill time. I got the xpress nails service but didn't realize the price was starting at $35. I ended up paying $50 plus a $10 tip, I chose red since I'm going to Miami for the Virgin cruise. Rugama was nice and friendly. Both she and I didn't realized she missed a finger for topcoat and instead of playing it off and sending me on my way she let me know a finger was missed and she was going to reapply on all the fingers which I appreciated. I thought I had a great experience. It lasted maybe half an hour. Once I left and started walking around I started to think maybe the nails didn't.. what's the word... cure all the way? That or the gel polish they use it cheap. It doesn't give me the same shiny feel as usual. Still, a good experience but an okay job.

O M G.

Across Gate 44 inside Hobby Airport. Knowing I had a layover, I checked to see if there was a place to get my nails done. Found this place. I called to make an appointment. First come, first serve.. but the woman I spoke to took note of what time I would arrive, name and phone number. I only took the no appointment to the brain. Didn't realize she was holding a spot for me until I got a voicemail saying hello, I'll have to give your spot away. But I was already there not knowing there was a spot held for me. I got a mani/pedi. Regular polish had a regular and a long lasting option. I thought that was odd because wouldn't everyone go the long lasting route? I chose long lasting and long lasting polish didn't last the day. It was good service and the pedi massage chair was nice. The polish on my hands started fading away though (no base coat).. not chip but fade. Toes lasted longer (base coat). I wasn't doing anything extra with my hands. I was traveling so if anything, it was doing less.

Melissa J.

I just paid $60 for a gel manicure that looks horrible. The manicurist was nice , however her expertise was evident in results. There was wade of cotton in the gel polish and I would have keep telling her to pick it off of my nails. She cut my cuticles after painting my nails.... which through off the quality of work. I have crooked painted nails now. I kept expressing my dislike of how the nails were looking, they kept assuring me it would look better. I'm super unhappy with the out one and when I brought it up at the end, the associate checking me out said she'd bring up to her managers attention. I will never run the gamble of getting my nails done at this location. I hope everyone else doesn't make the same mistake.

Marie J.

Amazingly unprofessional conduct by employee! Upon arrival at IAH, I made my way over to XpresSpa. It was 6:45 pm. The place was open and lit up but completely deserted. I gathered from a handwritten note on one of the massage room doors that someone might be back at 7:20. After checking online to see if there were other locations, I trekked over to gate E1. Alas, the rumored second XpresSpa location was a myth. I made it back to the real(???) location at 7:15. True to the note's words, someone arrived after a few minutes. He asked what he could do for us (there was, by now, a crowd waiting with me), and when I said, "Manicure, please," he said, "Nope!" I blinked and said, "For real?" He said, "No nails after 6.... I'm gonna go take a shower...." And he disappeared (again). So beware, future evening travelers, despite the signage saying the XpresSpa is open (until 12:30 am even!), it is not. If an employee manages to be present, perhaps you can get a massage; whether said employee has showered yet is up to fate to decide.

Johnny S.

What a cool place and so convenient here at Hobby airport. Just down from Pappadaux . We had a four hour layover so we got to really enjoy this place! Spent quite a bit more money than we anticipating but what the heck .. Nice vacation start!

Shannon A.

When I arrived at the Houston Airport, my plane was delayed and I found myself with a ton of time. I was in need of some pampering after a work conference trip so I decided to find the nearest XpresSpa. What was really nice was that even though the XpresSpa was not at my terminal, the transportation at the Houston Airport is such a breeze that it only took me about 7 minutes to get to the terminal that has the spa so it was well worth the trek over. When I arrived to XpresSpa, there was a 20 minute wait for my pedi but I was able to sit in one of the giant massaging recliners while I waited. This was amazing! My pedi started in exactly 20 minutes, just as promised. It was the traditional pedicure, warm foot bath, massage, painting of the nails...but what was so impressive was that I thought for sure that since this was an airport spa, there is no way it would be as wonderful as I am used to at home spas, but I was dead wrong. My pedicure was so wonderfully pampering and indulging, and now a week and a half later, my toes are still beautifully painted and my feet are still amazingly soft. The only negative, although not worth a star deduticon was the price but it is to be expected for the convenience of being pampered at an airport. It was well worth every penny!