Pep Boys, Cheviot Hills engages dishonorable, untrustworthy, and dishonest business practices. Read…read moremy testimony below:
Ed Little Auto (a competitor to Pep Boys) recently performed routine maintenance service on my automobile, at a quoted maintenance cost cheaper than Pep Boys, and, during an inspection, they concluded that my front and rear tires did not need replacing.
Today, however, I was advised, by a different auto mechanic (i.e., Pep Boys) to replace the front tires of my FWD automobile, but not the rear tires of my automobile. Pep Boys declared my front tires as being "completely worn," indicating that immediate replacement would be necessary.
After inspecting my car's tires and even getting a 3rd opinion on the matter of whether (or not) my front tires needed replacement, it became apparent that my front tires still had significant useful life left in them, which validates Ed Little Auto's assessment.
Therefore, besides doing quality service work at great value to the customer, with competitive pricing, it should be clearly stated that Ed Little Auto engages in honorable, trustworthy business practices, as they insisted that I didn't yet need to pay for the replacement of my car's front tires, unlike Pep Boys: who tried to exploit me for more money for a service that my car did not need.
A similar Ed Little Auto positive testimony applies to brake replacement: when Pep Boys previously told me that my car's brakes were "completely worn & needed replacing," Ed Little countered, saying that my brakes still had 45-60% of a useful life on them at that time in the past. Ed Little Auto's statement turned out to be true.
Given the above, I would never advise getting any auto mechanic work done at any Pep Boys, ever.
Both in my front tires situation and my front brakes situation, Ed Little Auto was correct in its omission of declaring front tires replacement (and omitting brakes replacement) in being necessary during communications to me, which saved me a lot of money. Had I taken the recommendations of Pep Boys, in both instances, I would have wasted money on services I didn't need.
